I had a pretty frustrating time ordering the bike, there were a fair few delays in responding to queries during which pricing of the product moved up! But wattbike eventually sorted this and I manag... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Had an Atom first generation and it developed an issue with the resistance suddenly getting too hard. Paid for the service at home and Ed came out today and took the bike to pieces, fitted new connec... Leggi di più
L'azienda ha risposto
I’ve had so many issues - initially my Wattbike wouldn’t connect to any devices via Bluetooth - this eventually got resolved. I’m now in a situation - I’m unable to log into the Wattbike app to foll... Leggi di più
L'azienda ha risposto
I was having difficulty purchasing wattbike hub +. I emailed the customer service team explaining my problem and received an instant response. After a small exchange of 2 emails, Louise, one of the Cu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Ciclismo indoor
- Club di ciclismo
- Negozio di attrezzature sportive
- Grossista di attrezzature sportive
- Ciclismo su strada
- Negozio di articoli sportivi
Informazioni su Wattbike
Scritti dall'azienda
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Informazioni di contatto
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Regno Unito
- info@wattbike.com
- wattbike.com
4,5
Eccellente
2511 recensioni
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Good infornative service from the…
Good informative service from the technician when he arrived.
19 gennaio 2026
Risposta di Wattbike
Hi Robyn,
We appreciate your feedback and are glad the technician was informative. Thank you!
Happy Cycling!
Team Wattbike
Excellent service
Excellent service. Repair required. Smooth process, fixed and returned. Good as new. Thank you.
6 gennaio 2026
Risposta di Wattbike
Hi Martin,
We're happy to hear that the repair process was smooth and efficient, returning your item to its original condition. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Doesn't log all activity
Another (hour long) ride completed and again you are immediately prompted with the popup to login or upgrade the app and the whole ride data is lost again. This is not the first time this has happened. Nothing is intuitive. Avoid.
7 febbraio 2026
Non scritta su invito
Wattbike Proton is very good!
Got a great deal on my Wattbike and good communication on delivery time. Wattbike easy to set up and connect. It is my second Wattbike and been very pleased with both.
Good communication on Wattbike Hub+ offer and other apps
13 gennaio 2026
Risposta di Wattbike
Hi Sean,
We're happy to hear that you got a great deal and found the Wattbike easy to set up. We appreciate your positive feedback regarding the communication on delivery time, the Wattbike Hub+ offer, and other apps. Thank you!
Happy Cycling!
Team Wattbike
Quick Delivery & Easy Setup
Quick delivery. Easy setup and the automated communication was easy to follow. I was setup and ready to ride in 30 minutes.
21 gennaio 2026
Risposta di Wattbike
Hi Paul,
We're happy to hear that the delivery and setup were easy, and the automated communication was helpful. Thank you for your positive feedback; we appreciate it!
Happy Cycling!
Team Wattbike
Wattbike service and fault solving
Edward had a very busy schedule and managed to fit me in.
He talked me through all the possible causes of the fault my Wattbike had , then worked through them and fixed it.
Nice person to have around. Fast and efficient.
Very good experience.
6 febbraio 2026
Non scritta su invito
Risposta di Wattbike
Hi Tony,
We're happy to hear that the technician was able to accommodate your schedule and efficiently resolve the issue with your Wattbike. We appreciate your positive feedback and are glad you enjoyed your experience.
Happy Cycling!
Team Wattbike
Very helpful and responsive
Very helpful and responsive; user-friendly and efficient. Real people to speak to, rather than chat-bots.
23 gennaio 2026
Risposta di Wattbike
Hi Chris,
We're happy to hear that our team was helpful and responsive! We're glad you found our platform user-friendly and that you were able to speak to our team.
Happy Cycling!
Team Wattbike
Wattbike Atom Service
Edward was extremely helpful and knowledgeable. As promised on the Wattbike website, the service has improved the bike incredibly, it really is like new again. Well worth the cost of the service, highly recommended
4 febbraio 2026
Non scritta su invito
Risposta di Wattbike
Hi Dave,
We're happy to hear that the service met your expectations and improved your bike! It's great to know the service was worth the cost. Thank you for your recommendation!
Happy Cycling!
Team Wattbike
Loving the bike
I got off to a bit of a tricky start with the Proton Watt Bike as we couldn’t quite understand the requirements of the hub and the information we needed to input to use the bike at our level. However, after some very helpful input from their customer service team, we are loving the bike and using it to our abilities. Once customer services were able to help, we were literally up and running.
The bike itself feels great and the range of settings is really extensive so each member of the family is opting to do their own training program.
5 febbraio 2026
Non scritta su invito
Risposta di Wattbike
Hi Justine,
We're happy to hear that our customer service team was able to help you get the most out of your bike! It's great to know that you're now enjoying the extensive range of settings for personalized training. Thank you for your feedback.
Happy Cycling!
Team Wattbike
Engineered turned up in time
Engineered turned up in time, had all the necessary tools and parts and completed works accordingly
22 gennaio 2026
Risposta di Wattbike
Hi Rob,
We're happy to hear that our engineer arrived promptly with the right equipment and efficiently completed the work. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Did plenty of research before deciding…
Did plenty of research before deciding to thank the plunge and order the Wattbike Proton for use by myself and my wife. I wanted something to help maintain cycling fitness during the poor weather whilst my wife just wanted to improve her general fitness level. After ordering the bike arrived within the allotted time and was very easy to set up. Whilst still very new we have both used it several times and are very pleased with it. I have had a few issues with the Wattbike hub disconnecting or not uploading a session but have put this down to teething issues and I’m sure I’ll sort it out. Other than this very pleased.
21 gennaio 2026
Risposta di Wattbike
Hi Chris,
We appreciate you choosing the Wattbike Proton and sharing your experience. We're happy to hear that the setup was easy and that you and your wife are both pleased with it. We acknowledge the connectivity issues you've experienced and hope you can resolve them soon. Thanks again for your feedback!
Happy Cycling!
Team Wattbike
It ok but
It ok, but long time waiting for service as they do not supply the parts for bike without booking the engineer even you know what needs to be replaced and how to do it. Month waiting for engineer to come is a bit to long.
4 febbraio 2026
Non scritta su invito
Risposta di Wattbike
Hi DB,
We appreciate your feedback and are sorry for the delay in service. We are addressing the parts availability and engineer scheduling to improve our customer experience.
Happy Cycling!
Team Wattbike
Risposta di Wattbike
Hi Stuart,
We're happy to hear that you are delighted with your bike. We appreciate your positive feedback about our service.
Happy Cycling!
Team Wattbike
Risposta di Wattbike
Hi Richard,
We are happy to hear that you found our service responsive, polite, and accommodating. Thank you for your top-class feedback!
Happy Cycling!
Team Wattbike
Having a phone number to call
Having a phone number to call, to discuss the issue shouldn't be a game-changer, but sadly these days is. Great.
Having a single person providing continuity (Adam) likewise. Fantastic.
Showing flexibility and common sense, rarther than just following a call script is also refreshingly positive experience.
20 gennaio 2026
Risposta di Wattbike
Hi Rob,
We're happy to hear that you appreciated having a phone number for support and the continuity provided by a single point of contact. We're also glad you found our flexibility and common-sense approach refreshing. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Identified issue not fixed
Issue identified was not fixed by the engineer despite his claim it was sorted. Replacement pads promised but not supplied. Still talking to some AI machine and waiting for a fix. Nothing happening fast.
15 gennaio 2026
Edward arrived to time and carried out…
Edward arrived to time and carried out the service very efficiently
Thank you
3 febbraio 2026
Non scritta su invito
Risposta di Wattbike
Hi Philip,
We're happy to hear that the service was efficient and punctual. Thank you for your positive feedback; we appreciate it very much.
Happy Cycling!
Team Wattbike
Speak to a real person
Once I had got away from the ai chat which is useless and very off putting to the point where I would not deal with the company anymore and spoke to a real person the service was polite quick and efficient.
20 gennaio 2026
Risposta di Wattbike
Hi Paul,
Thank you very much for your 5-star review. We really appreciate you taking the time to share your experience.
I’m pleased to hear that once you were speaking with one of our team, the service was polite, quick and efficient. That’s exactly the standard we aim to deliver.
We do utilise AI chat support to provide customers with immediate access to troubleshooting guidance, particularly outside of our core hours, and to gather key information before cases are passed to our specialised customer service team. This helps us ensure that when you do speak to a person, we already have the relevant details to move things forward efficiently.
That said, your feedback is genuinely helpful. We’re continually refining the balance between automation and personal support to make the experience as smooth as possible.
Thanks again for your review and for choosing Wattbike.
Kind regards,
Team Wattbike
Its how the company react!
I was one of the unlucky ones, where a delivery issue made my bike not work from new! The box did not look damaged and neither did the bike, but it was not allowing any resistance.
After contacting WattBike they put a plan in action which started with a service engineer being assigned. The outcome was a simple fix for them and I was up and running. Sometimes things do not go perfectly but the way a company reacts in these circumstances says a lot and I am now very happy with the Proton.
1 febbraio 2026
Non scritta su invito
Risposta di Wattbike
Hi Rob,
We're happy to hear that our team was able to resolve the issue with your bike, and we appreciate your positive feedback. It's great to know you're now enjoying your Proton!
Happy Cycling!
Team Wattbike
Well packed and good tracking and comms…
Well packed and good tracking and comms with the courier co.
The Atom bike itself and integration with the app is awesome. Great to be working out despite the winter rainy weather at the moment!
19 gennaio 2026
Risposta di Wattbike
Hi Paul,
We're happy to hear that you received your bike well-packed and that you were pleased with the tracking and communication. It's great you're enjoying the Atom bike and app integration!
Happy Cycling!
Team Wattbike
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