I was one of the unlucky ones, where a delivery issue made my bike not work from new! The box did not look damaged and neither did the bike, but it was not allowing any resistance.
After contacting WattBike they put a plan in action which started with a service engineer being assigned. The outcome was a simple fix for them and I was up and running. Sometimes things do not go perfectly but the way a company reacts in these circumstances says a lot and I am now very happy with the Proton.

Well packed and good tracking and comms with the courier co.
The Atom bike itself and integration with the app is awesome. Great to be working out despite the winter rainy weather at the moment!

Great product and support service.

Ideal for this time of year as financially viable alternative to buying a winter bike..

I’ve been really impressed. I knew they were good bikes but they are really very good. They are solid; connect to tech seemlessly; have lots of measures for sizing and the ride is fab.

Delivery was great and interest free payment, a nice touch straight after Xmas.

Great service very professional

I bought the Wattbike Proton for my 70th birthday! It’s a great bit of kit and I enjoy it. However, the tech side is a challenge (for me) to understand in order to get the best out of it. I don’t need serious cycling training, Ironman training etc just a simple cardio workout that will keep my heart pumping as long as possible! I guess I’m a bit overawed by it at the moment and need to work out a simple exercise process for me!

It took a while, but Wattbike team were helpful and responsive and eventually replaced a part unde warranty

Prompt and correct 👍

Excellent service from booking to maintenance.
Easy to book, maybe not the cheapest thing, but not too bad and I knew what it cost before booking.
Whilst not time specific at time of booking, I was updated on time attendance well in advance.
I got through to a person on the phone easily when I needed to.
Edward the service engineer, was prompt, efficient and friendly.
Cracking competent young engineer.
I was lucky as my machine was already in good condition, but the service still included swapping out the drive chain and batteries.
Would thoroughly recommend both the company and staff.
Thanks

Great piece of kit, well made, excellent support as the bike was delivered. Very similar experience to gym bike. Very simple Watt Hub with wide range of free workouts, simulated rides and also sport specific training too. Haven’t got to pairing with third party apps yet, Zwift and others.

Bought a Wattbike Atom from Facebook marketplace and I wasn’t sure of the history of the bike, so thought it prudent to get a service done by Wattbike.

Booking the service was very easy via the website. Edward came out and did a thorough service and replacement of required parts. Via the log books and strip down, Edward was able to confirm the bike was in great condition and clean bill of health given.

All done within 45 mins, great service and back on the road.

What has happened to this company the service is diabolical, AI bots replying without any real assistance just trying to sell new products.
The phones are never answered and just hang up on you after a short period of waiting for assistance.
No wonder the company is making huge losses with this sort of service.
Come on put your loyal customer first instead of ignoring them .

Really happy with my purchase. Delivery was excellent. Really good communication and convenient time. Bike is excellent, really solid piece of kit and enjoying the range of workouts on the hub.

Bought this as an alternative option to running and the rowing machine. I’ve used a Wattbike in the past so knew what to expect and so far it’s lived up to expectations.

Main benefits are that it’s low impact compared to running and unlike the rower other family members like using it.

The reason for only 4 stars is the delivery service. The courier (BJS Home Delivery) pushed back the first date and then turned up without it on the van. They finally delivered it nearly a week after that.

Thanks to Edward for a great service, liaised on time. Nice guy.

Ed fitted me on and service my Watt Bike Atom gen 2. It’s now like new. Thanks

Great service from Edward, good communication , knowledgeable and answered all my questions

This was the first service for my 5 year old Gen 2 Atom which has given trouble free service. The online booking process was very straightforward and Edward the service engineer attended promptly as arranged.
Edward carried out the service efficiently, talked me through the process and replaced parts as necessary before giving the bike a short test ride. He was polite and helpful at all times. I can’t fault any aspect of the service and would highly recommend.

Greta communication and professionalism. Pulled out all stops to fast track a repair and service on my wattbike. Thank you.

You told me my screen would be away 3 weeks, it was away 10 weeks. Before it went away it would display my PES, now it doesn’t, I won’t send it back to you though because I need this for the winter.