Ed was excellent , a personable polite guy and very swift with his work and help. He helped me adjust the seat position and hopefully that will help reduce some of the pressure issues on the hip. Thank you.

Had my 1st gen Atom serviced by Edward. Booked the service online and took a couple of days to be contacted to arrange date of servicing. Availability meant it would take 6 weeks, so just to be aware. Edward was great, on time, communicated well ahead with ETA etc and was able to get my Atom (which was way overdue a service) running like a new bike. Would definitely recommend

Excellent service from the field engineer
Terrible customer service use of AI - completely ineffective

I have no complaint's with regards the service of my watt bike.
However I think £198.00 for 30 minute service is excessive.

Edward ( technician) phoned to let me know his schedule and he arrived on time. He was very thorough and changed all the necessary components. Very helpful to answer my questions. Hopefully set up for the next 2 years use.

Unfortunately the AtomX wattbike that I ordered has arrived with a touchscreen that doesn't work, so I can't actually use the bike. Currently engaged with the customer support team but still have a bike, at well over £2k, that I can't use and should have apparently been fully checked before being delivered. Really disappointed.

Very efficient booking and visit. The bike was so much better after the service!

Excellent experience with Louise. Great customer service.

Great indoor trainer and very quick delivery, very easy to set up and connecting to the Wattbike Hub and Rouvy was super simple

I'm delighted with it. A well built piece of kit. I use it with a Ruovy subscription and it's perfect. It was delivered with no problem and very easy to assemble.

I ordered my wattbike aTom and it was delayed from the advertised delivery window. On delivery the courier quite literally threw my bike into my hall way and walked off refusing to take it to a room of my choice. After raising this with Wattbike they returned an hour later and took it to its intended room.

Unfortunately the bikes shifter was defective and a replacement was sent. This also did not work and eventually with some pushing Wattbike agreed to send an engineer out.

It took a month to finally get the bike completely working. For what is billed as a premium product the delivery and support experience is far from that. At no point did anyone try and put it right or soften the disappointment. Their engineer who fixed the bike is currently the only saving grace.

Edward the engineer was fantastic, knowledgeable and fixed the problem with professionalism and ease. I’d be very happy to recommend him again. It’s a shame the rest of the business can’t take a leaf out of his book.

fabulous piece of kit, great after sales and service.
Thank you

It truly is an incredible piece of equipment. There is a bit of a learning curve, but after that it provides an incredible workout. I took off one star only because of the Hub app, not the bike. It's a bit disorganized and not very intuitive to follow. I spent a lot of time on my own trying to figure out a workout plan apart from the app. It would be great if it guided you through instead of leaving that to you.

Thanks so much for the service! The bike looks and makes less noise than before.

Wattbike were brilliant eventually…they did need the bike returned to gain an understanding of the fault and helping solve it. The diagnostic element can be improved given the electronic nature, this would enable better turnaround and fixing/replacing at home.

Had some issues with bike service but the team were fantastic in persevering with me / issues and getting it sorted in the end. Thanks Louise !!!

Took a while to arrange it, think they for got me, but the service was great, went above and beyond what they were supposed to do.

Edward was punctual, polite, efficient with the service and communicated well. 👍

The WattBike definitely sounds better with the new chain though real test will come with a Zwift League Race tomorrow evening…..!