Had an Atom first generation and it developed an issue with the resistance suddenly getting too hard. Paid for the service at home and Ed came out today and took the bike to pieces, fitted new connec... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I was having difficulty purchasing wattbike hub +. I emailed the customer service team explaining my problem and received an instant response. After a small exchange of 2 emails, Louise, one of the Cu... Leggi di più
I had a pretty frustrating time ordering the bike, there were a fair few delays in responding to queries during which pricing of the product moved up! But wattbike eventually sorted this and I manag... Leggi di più
I had the best customer service back and forth with a man named Matt that I’ve ever had. The in-person service on the bike itself was genuinely fun and I had several aspects of the bike explained to m... Leggi di più
Dettagli dell'azienda
- Ciclismo indoor
- Club di ciclismo
- Negozio di attrezzature sportive
- Grossista di attrezzature sportive
- Ciclismo su strada
- Negozio di articoli sportivi
Informazioni su Wattbike
Scritti dall'azienda
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Informazioni di contatto
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Regno Unito
- info@wattbike.com
- wattbike.com
4,5
Eccellente
2510 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Sticker/decals delivered well
6 marzo 2026
Risposta di Wattbike
Hi
We're glad the stickers arrived well. Thank you for your positive feedback; we appreciate you taking the time to share.
Happy Cycling!
Team Wattbike
Excellent service from engineer
Excellent service from engineer - would be 5 stars other than the parts took a long time to be delivered and sorting out a date for repair wasn't simple.
13 marzo 2026
Risposta di Wattbike
Hi Philip
We appreciate your feedback and are happy the engineer provided excellent service. We're sorry the parts delivery and scheduling were difficult and we'll review our processes.
Happy Cycling!
Team Wattbike
Wattbike Atom Service
Wattbike Atom Service - easy to book and schedule. Edward arrived on time, friendly and quick & efficient work carried out. Wattbike smooth and super quiet again
9 aprile 2026
Non scritta su invito
Risposta di Wattbike
Hi! We're happy to hear that booking and scheduling were easy. We're also glad the service was quick and efficient. Thanks for your positive feedback!
Happy Cycling!
Team Wattbike
Service is good , but…..
Recently had my watt bike serviced… quick efficient, and the bike is running really well again now.. the only thing is we have two bikes and no reduction in service costs for doing two at same premises… the pricing states part of cost is call out - if u are already here, surely the 2nd bike should cost less? Service guy was great… not his fault
12 marzo 2026
Risposta di Wattbike
Hi Lesley
We're happy to hear that your watt bike is running well again after the service. We appreciate your feedback regarding the pricing structure for servicing multiple bikes. We'll review this to see how we can improve our service provision for customers like you in the future.
Happy Cycling!
Team Wattbike
Edward was excellent
Edward was excellent. Clear breakdown of what the status was internally replaced a couple of parts. Really recommend as it makes a big difference to the end user.
9 aprile 2026
Non scritta su invito
Risposta di Wattbike
Hi Michael
We're happy to hear that the service experience was excellent and that the clear explanation and parts replacement made a real difference for you. Thank you for your recommendation!
Happy Cycling!
Team Wattbike
First service
It was easy to organise the first service of my 1st gen Atom (although I then had to wait a few weeks) after far too long. Thankfully Edward wasn’t fazed by the corrosion and replaced a few parts and it is now running smoothly and quietly again. I won’t wait 6 years before I have it serviced again!
8 aprile 2026
Non scritta su invito
Risposta di Wattbike
Hi Philip
We're happy to hear that the service on your Atom went smoothly. We appreciate your patience regarding the wait. It's great to know the replaced parts have improved its performance.
Happy Cycling!
Team Wattbike
Quick Order Turnaround
Quick order turnaround, and fast, courteous customer service. We love our Wattbike experience so far ❤️
12 marzo 2026
Risposta di Wattbike
Hi Gregg
We're so happy to hear that you had a quick order turnaround and great customer service. We appreciate your feedback and are glad you love your Wattbike!
Happy Cycling!
Team Wattbike
Edward from Wattbike was very helpful…
Edward from Wattbike was very helpful and did a really good job. I recommend this service to anyone with a Wattbike. Thank you!
7 aprile 2026
Non scritta su invito
Risposta di Wattbike
Hi Simon
We're happy to hear that the service was helpful and of a high standard. We will pass this feedback to Edward! We appreciate you recommending our service to other Wattbike users, thank you!
Happy Cycling!
Team Wattbike
Good service experience
Friendly, helpful and effecient engineer. Good communication pre service.
7 aprile 2026
Non scritta su invito
Risposta di Wattbike
Hi Nikki
We're happy to hear that our engineer was helpful and efficient! We appreciate your positive feedback regarding our communication.
Happy Cycling!
Team Wattbike
Wattbike service by Edward
Edward arrived on time. Was quick and efficient in servicing the bike. Rectified a connection problem there and then, having all required parts with him. Wattbike now runs like new. Brilliant service, thanks Edward.
2 aprile 2026
Non scritta su invito
Risposta di Wattbike
Hi Neil
We're happy the service was prompt and effective. It's great to hear that the issue was resolved quickly and your Wattbike is running like new! Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
Annual service
Annual service - superb process from start to finish. Very pleased!!
10 marzo 2026
Non scritta su invito
Risposta di Wattbike
Hi Mike
We're happy to hear that your annual service experience was so good. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Wattbike issue with shifters sorted…
Wattbike issue with shifters sorted under warranty all good.
Email confirmation originally said 8:30 but got a call at 8:00 pushed back to 11:00 not ideal but at least I was contacted so i could adjust my plans.
The service engineer Ed is good and knows his stuff.
1 aprile 2026
Non scritta su invito
Risposta di Wattbike
Hi
We're happy the Wattbike issue was resolved under warranty. We apologise for the scheduling changes at short notice, but we're glad we contacted you so you could adjust your plans.
Happy Cycling!
Team Wattbike
Always an efficient and good service!
23 febbraio 2026
Risposta di Wattbike
Hi John
We're glad you found our service efficient. Thank you for your positive feedback; we appreciate it greatly.
Happy Cycling!
Team Wattbike
Helpful and quick
Immediate response to my email query and product shipped and delivery speedily.
25 febbraio 2026
Risposta di Wattbike
Hi Tricia
We're happy to hear that your email query was answered quickly and your product was delivered speedily. Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
The A I reply service is useless…
I sent a wattbike monitor B back to the company for repair. The unit was returned to me with exactly the same fault. I do appreciate that there may be a fault in the cable ( which I am in the process of replacing) but the company's AI replying to emails is totally frustrating and a waste of time. It just delays getting any sense out of them. The AI always says it refers onwards to a decision maker but the delay between the two means there's no continuity when a fault is reported. I strongly suggest you replace this nonsense with a polite out of hours email then do a proper job on it.
27 febbraio 2026
Risposta di Wattbike
Hi Guy
We're so glad you had a positive experience with our punctual service. Thank you for your feedback!
Happy Cycling!
Team Wattbike
Great Service 😊
Easy to arrange. V friendly & professional engineer. Great comms.
Swift service provided, v happy 😊
27 marzo 2026
Non scritta su invito
Risposta di Wattbike
Hi Damian
We're happy the arrangement was easy and the engineer was friendly and professional. We appreciate your positive feedback on our service and great communication!
Happy Cycling!
Team Wattbike
Our engineer Edward did a great job
Our engineer Edward did a great job. He was friendly and knowledgeable.
It took some time to set up the appointment with Wattbike HQ from my first request, which could be improved in future.
27 marzo 2026
Non scritta su invito
Risposta di Wattbike
Hi Paul
We're happy to hear that the engineer provided you with great support! We appreciate your feedback regarding the appointment setup and will work to improve this process in the future.
Happy Cycling!
Team Wattbike
Risposta di Wattbike
Hi!
We're happy to hear that you are pleased with your Wattbike. Thank you for sharing your positive experience with us!
Happy Cycling!
Team Wattbike
Very good service
They did everything they needed to do except the engineer did not have any replacement tribar pads so had to send for these after the service
26 febbraio 2026
Risposta di Wattbike
Hi Tracy
We appreciate your feedback. We regret the engineer didn't have replacement tribar pads and we had to send them after the service. This was due to shipment delays on stock.
Happy Cycling!
Team Wattbike
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.