Very good service and contact was excellent to let me know there was a slight delay on order due to availability. Would definitely use them again.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Absolutely marvellous service. My son has been looking for a certain wine for some time now and I managed to track it down at Waterside. I gave them a call and spoke to Andrew who was exceedingly hel... Leggi di più
L'azienda ha risposto
I called at 1pm today asked about a rose wine my wife loves and they said pop by at 4pm today and it will be waiting for you and true to there word it was there fantastic price as well Happy wife happ... Leggi di più
L'azienda ha risposto
What a gem of a find waterside wines is! I was looking for something special for a birthday gift. Andrew phoned me and guided me knowlegably towards my choice. He was so warm and personable, it was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Waterside Wines believes in old fashioned business values. We hope our trust pilot reviews speak for themselves. We source great wines from all the best wine growing areas around the world at the most competitive prices without compromising quality. Please check out our website ,find the wines you like and make your selection and send us your order. Www.watersidewines.com We offer 5% discount for a case of 6 wines ( can be mixed) and 10% for a case of 12. You will receive your wines promptly in safe eco packaging. We can offer wine advice or assistance anytime , please do not hesitate to contact us with your questions or enquiries. Whether you are interested in Australian bold red Cabernet Sauvignons or New Zealand Sauvignon Blanc. Argentinian Malbecs or Italian Primativo we have in stock. ( take a look at our Premium French Wine selection) Someone once said life is to short not to drink great wines, i think it well might have been me . Cheers Andrew Niven Owner
Informazioni di contatto
Unit 6 GP Centre Yeoman Rd Ringwood Hants, BH24 3FF, Ringwood, Regno Unito
- +442381550173
- sales@watersidewines.com
- watersidewines.com
4,9
Eccellente
186 recensioni
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Great recommendations and fast delivery
Called Waterside Wines to see if I could have a particular wine delivered very last minute in time for Christmas. I forgot the name of the guy I spoke with -sorry - but he was super helpful. Checked the stock of the wine to make sure it was there and suggested other recommendations on things he think we'd like based on our preferences. We ended up ordering a mixed case of 12 with lots of lovely wines that were looking forward to trying.
Great service and the delivery arrived the next day (to the other end of the country!
Thank you. We'll let you know how we get on!
21 dicembre 2023
Non scritta su invito
Great service and prices
9 dicembre 2023
Great customer service ensuring that…
Great customer service ensuring that the order was delivered on time and was exactly as described.
5 dicembre 2023
Wife's favourite wine
Great wine selection and managed to get a bottle not stocked anywhere else. The only small gripe I had was if I wanted to buy 3 bottles online I had to pay 3 postage payments (4.99) for each bottle.
5 dicembre 2023
Risposta di Waterside Wines
Hi Kristopher, thanks so much for the five star review! I believe there has been a malfunction regarding your shipping cost x 3 (unless this was placed as three separate orders). Please could you email us with your order number so we can look into this, and if you have been incorrectly charged for shipping please accept our apologies we will refund the difference and address the the issue on our website if there is one. The best email address is - Sale@watersidewines.com. Look forward to hearing from you!
Great wine at a competitive price
Great wine at a competitive price, along with a speedy delivery.
28 novembre 2023
Risposta di Waterside Wines
Thanks Sarah! Have a great xmas, enjoy the wine and hopefully see you again soon!
Cracking service & will use them again
19 novembre 2023
Risposta di Waterside Wines
Thanks Andy! Have a great xmas and hopefully see you again soon!
Brill service good wines good packaging…
Brill service good wines good packaging good price
1 dicembre 2023
Non scritta su invito
Risposta di Waterside Wines
Hi Caryn, thanks so much for the kind review. Glad you're happy with the service we're providing! Have a great xmas and hopefully see you again soon!
Ordered my wine and was still waiting…
Ordered my wine and was still waiting for delivery 2 1/2 weeks later as it hadn't been delivered from the stockist. No communication the first week until I asked, nor the 2nd week. Decided to cancel and was told refund had been done and would be with me in 5-7 working days, no sign of refund until I asked and then it was done straight away. Lots of chasing needed.
10 novembre 2023
Risposta di Waterside Wines
Dear Richard,
I hope this message finds you well and thank you for leaving your feedback. I want to express our sincere apologies for the inconvenience you experienced with your recent order. Your feedback is invaluable to us, and we genuinely regret that your expectations were not met. We take full responsibility for the unusual delay and any frustration it may have caused.
Upon investigating your order, we identified an extremely uncommon supplier issue that was beyond our control and caused the delay with your order. It is our commitment to ensure a seamless shopping experience for our customers. We deeply regret that we did not meet that standard in this instance.
We did, however, communicate the unforeseen delay to you, and in an effort to make amends for the inconvenience caused, we offered a complimentary magnum bottle of prosecco as a gesture of apology. We understand that these gestures may not fully compensate for the delay, but we hope they were received as a sincere expression of our regret.
Regarding the refund, we confirm that it was processed within 7 working days, as promised. We understand the importance of timely resolution, and we apologise for any additional concern caused by the delay in communication regarding the refund status.
I am however pleased to confirm this particular issue has now been resolved going forward, and our team has put procedures in place to prevent similar occurrences in the future, and we assure you that your feedback has been taken seriously.
If there is anything more we can do to address your concerns or if you have any further questions, please do not hesitate to reach out to our customer service team by phone, email or live chat (contact details here - www.watersidewines.com). We value you as a customer and would like the opportunity to restore your trust in our service if you choose to shop with us again in the future.
Best Regards,
William Niven
Director
Waterside Wines Limited
Sales@watersidewines.com
Best price for Chateau Musar…
Best price for Chateau Musar I could find anywhere. Combine this with good communication and delivery… what’s not to like?
30 novembre 2023
Non scritta su invito
Risposta di Waterside Wines
Thanks for the positive feedback Roger!
Musar has definitely been one of our most popular products this year. Really pleased you were happy with the communication with our team and the service you received. Hope to see you again soon!
Kind regards,
William
Excellent vintner
Delivery as expected. Very competitive prices on the high class case which I ordered. Excellent value for money and personal service. Will definitely use again.
11 novembre 2023
Risposta di Waterside Wines
Thanks for the positive feedback John!
Really pleased you were the service you received, this means a lot to us. Hope to see you again soon!
Kind regards,
William
Excellent customer service
The wine I ordered was out of stock - I was contacted very quickly (and at the weekend!) and the situation explained. The wine arrived ahead of schedule within a few days. Very good customer service.
10 novembre 2023
Non scritta su invito
Risposta di Waterside Wines
Hi Peter,
Sorry that the wine you ordered was out of stock but glad we found an alternative solution you were happy with on this occasion. Hope to see you again soon!
All the best,
William
Wine shopping made easy
Really great variety of good quality wines at reasonable prices. Innovative packaging and quick service. Will be back again and again. Thanks for the experience Andrew, you certainly know what the customer wants.
11 novembre 2023
Non scritta su invito
Risposta di Waterside Wines
Thank you for the feedback John. We’re constantly looking for products at great prices we can offer to our customers. Check out the latest new products when you have a moment, we’ve also including gift wrapping as an option for Christmas. Thank you for your business and look forward to supplying you with wine again soon! Best, Andrew
Received my champagne package really…
Received my champagne package really pleased with it
Came on time
13 novembre 2023
Non scritta su invito
Risposta di Waterside Wines
Glad to hear you were happy with the experience Susan! Let us know if you need anything in the future
Fine Wine
This company knows how to sell really good wine. We live in the Netherlands and the wine is delivered neatly, properly and quickly to the Netherlands. We are very happy with it, so we will buy more wine from them!
14 novembre 2023
Non scritta su invito
Risposta di Waterside Wines
Thank you for the feedback! We only started supplying wines internationally as of this summer so we’re really pleased to see that you were happy with the experience. Hope to see you again soon!
Always excellent service and great…
Always excellent service and great wines. Have recommended to all my friends
8 ottobre 2023
Risposta di Waterside Wines
Hi Nicky, thanks for the awesome feedback! Great to see our hard work in action! If we can help with anything else in the future let us know :)
Great service, great price
The Champagne was a great price plus the company has brilliant customer service. The champagne arrived in excellent packaging. I will definitely be purchasing from them again 😊
5 ottobre 2023
Risposta di Waterside Wines
Thanks Dorne, hope to see you again soon!
Fantastic company delivering great…
Fantastic company delivering great wines at a great price .A company that answers the phones ,in my case by Andrew the owner.A role model for many companies,I had a small problem which was sorted out immediately and with a phone call to say it was.Amazing I won’t use any other wine company now and will recommend Waterside Wines to my friends.
18 ottobre 2023
Non scritta su invito
Risposta di Waterside Wines
Hi Mrs Seller, this means the world to us thank you so much for the great feedback.
Risposta di Waterside Wines
Thanks Paul, glad you're happy with the service! Hope to see you again soon
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