Warrantyx Recensioni 

Great experience very helpful when needed all you have to do is simply just ask and tell your situation and the willingness to improvise you in your needs especially Joanne.

My experience with Warranty X has been extremely disappointing.

I understand that Chesterton Motor Group is responsible for the underlying problems with my vehicle and for its own obligations as the supplying dealer. I have never claimed otherwise.

My complaint was about Warranty X's own conduct once it became involved.

The repair was submitted to Warranty X by Chesterton. I did not personally make or consent to that warranty claim. Once Warranty X was dealing with the claim, I expected to be kept properly informed about what was happening with a claim in my name and to be given accurate information when I contacted them.

During a telephone conversation with Warranty X Accounts on 7 September 2026, I was given information about my Warranty Plan which appeared to contradict Warranty X's own written position in response to my original complaint. I also found the manner of the conversation argumentative and degrading and incredibly rude.

I subsequently made a formal complaint and asked very specifically for Warranty X to establish whether the information I had been given was accurate, inaccurate or incomplete, what information the representative had relied upon, and whether the actual call recording and contemporaneous notes had been reviewed.

The complaint handling itself was also extremely frustrating. I requested the complaint reference number **seven separate times** before eventually being told that my vehicle registration was being used as the complaint reference. I also repeatedly asked for the name or staff identifier of the person handling my complaint. I was ultimately told that there was no single individual assigned to it and that it was handled collectively by the Warranty X Complaints Team.

After escalation to management, I still did not receive clear answers to the central questions I had raised. They said the matters had been "considered" and that available internal records had been considered, but did not clearly confirm that the actual 7 September call recording had been listened to or state whether the specific information I had been given was accurate, inaccurate or incomplete.

I was also told during the 7 September call that the representative would contact Chesterton and then call me back. Management's final response confirmed that Warranty X contacted Chesterton, but did not actually confirm whether the promised call back to me took place.

Warranty X's own written correspondence subsequently confirmed that I am the Plan Holder and entitled to the benefits of the Plan, and that the Warranty Plan does not replace my statutory rights against the supplying dealership. This was significantly different from the impression I was given during the telephone conversation.

I am not blaming Warranty X for Chesterton's conduct. My complaint concerns Warranty X's own responsibilities: how a claim submitted in my name was administered, how I was kept informed, and the accuracy and appropriateness of the information I was given.

The management team ultimately described its response as a "full and final response" and closed the complaint.

Based on my experience, I would strongly recommend keeping everything in writing with this company and retaining detailed records of every telephone conversation.

A very disappointing experience with the customer service and complaint handling.

I just received my Warranty and was insure what and how to access the paperwork and warranty plan, so I emailed Warranty X yesterday afternoon and they replied today with a full explanation and breakdown of the warranty and in easy format to print out the full paperwork. Excellent customer service Thank you John

Don't bother getting a warranty with this company ever, make up excuses not to help me with my vechile fix, had a rocker cover issue and told me it's not covered even tho it is a engine part. The only thing covered with warranty X is probably a nut and bolt if you are lucky

Joanne was really helpful and friendly on the phone.

Kevin at Warranty X
Was excellent, explained everything clearly and in simple terms and even though there were no contractual obligations in this instance Warranty X helped me out nonetheless.
Can't fault them at all.

The experience was good at a bad time for me they made it easier to handle
Thanks joanne quick and proffessional

Brought a car with the reassurance that the warranty was with this company and so far I have needed 2 repairs. You go to use the warranty and they will not pay not a company I would recommend

Phone contact was consistently helpful. I found the process a bit awkward as first time I've claimed anything under warranty. Last week after a few chaser calls I spoke to Joanne who was very helpful at timing up my claim so money was transferred to my account promptly.Thanks Joanne. Appreciate your help.