MotorHousebedsltd Recensioni 37

Purchased a 2024 bmw m3 estate of the lads here, not a single negative thing I can say, amazing service and the vehicle was beyond expectations, thank you Sam, ash, Alex, Shaun.

Brought a 2023 Range Rover autobiography from Shaun at Motorhouse, what an amazing experience, and to top it off the car was delivered to me in a fantastic condition as Shaun described to me, will be coming back for any future vehicles.

Brilliant place, brilliant cars, top notch service would highly recommend for anyone looking for all types of vehicles.

I recently purchased a 2019 BMW 5 Series Estate, from the get go the service history was second to none the communication was great Alex who dealt with me kept me informed and provided me with the service history an a walk around video. The whole process start to finish was great. I would certainly recommend them.

Professional and honest - great all round experience

Bought a Range Rover Sport from Motorhouse and it was a pleasure from start to finish. Ash and Alex where very helpful, went through the history with me in depth, the spec and gave me a really good deal. Can not fault the car absolutely spotless and will for sure be back in the future for more! Highly recommended.

Amazing experience at Motorhouse, cannot fault a single thing, from the car to the the customer service and experience, I will be recommending this company to everyone.

Very bad experience.. anyway I am trapped

Headline: UPDATE: Matter professionally resolved by management
18/03/2026

Review Body:

Following my initial complaint, the Sales Manager (Alex) contacted me directly and handled the situation very professionally. I have now received a full refund, including all diagnosis costs. I appreciate the management's intervention and their commitment to resolving this matter under the Consumer Rights Act 2015. The issue is now fully resolved and the case is closed.

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I purchased a MINI Countryman (RJ67 WNG) from Motorhouse, but unfortunately, the vehicle developed significant mechanical issues only 3 days after purchase. Under the Consumer Rights Act 2015, I am exercising my right to a full refund.
However, the resolution process has been extremely unprofessional:
1. Selective Communication: The dealer replied to one email initially agreeing to a refund but insisted I must attend their office in person. Since then, they have refused to reply to any of my follow-up emails regarding the final amount and handover, instead choosing to call me repeatedly despite my requests for a written record.
2. Lack of Transparency: They avoid formal email communication, which is necessary for my records with Citizens Advice.
3. Inappropriate Behavior: I even received an SMS containing my private residential address without any context, which I found highly unprofessional during a commercial dispute.
4. Unconfirmed Amount: They have yet to formally confirm the full refund of £12,356.21 (including vehicle price and essential inspection fees).
A formal case is active with Citizens Advice (Ref: CL-20196689) and Auto Trader’s Security Team has been notified. Potential buyers should be aware of these communication issues.

B
Rated 1 out of 5 stars
36 minutes ago
Seller beware !!!
Seller beware !!!My first experience with CarWow has left me feeling ripped off. I wrote to CarWow to explain what happened and someone called Eduardo emailed me. I emailed back and have heard nothing since. I offered my 2018 Mercedes 350 GLE and the auction settled at £16690. A trade price for a nice car. The buyer came to collect the car. He was pleasant enough and not aggressive or rude.He explained that he was one of several brothers who had dealerships around Bedford. Then showed me photos of their multi-million pound car collection. He plugged his diagnostic machine into the Mercedes and embarked upon a well rehearsed pitch designed to knock the price down. I assume he does this every day. He told me about field mice eating the rubber.I couldn't see any signs. He told me the turbo was leaking oil.I couldn't see any signs.Then he showed me several items marked in red on his diagnostic machine.He said they were a problem and he started showing me links to Ebay where he'd be buying parts. It wasn't aggressive.It was relentless. I assume that any trade buyer knows there will be the odd item that will flag up on a 8 year old Mercedes and that they calculate its value accordingly. He offered me £15K. Nearly £1700 less than the agreed priceI Not surprisingly I rejected this offer. Then he went thru a well rehearsed series of calls with his "brother" who, he told me, sends the money and decides if he wants the car.His brother kept saying he was busy and that he'd call back.This went on for 20 minutes. I'm a 68 year old pensioner who hasn't used this service before.And I won't be dealing with these people again.I had agreed to buy another car on the same day I was selling the Mercedes and needed to call the dealer to send funds. I had been offered a good price by Webuyanycar but was loyal to CarWow as I didn't want to waste anyone's time. The names of two of the companies the buyer works with are MOTORHOUSE and AUTOMOTIVE SPECIALISTS OF BEDFORD. In my book a deal is a deal and the price bid in auction is the price that should be honoured.The buyer couldn't criticise the bodywork as he'd seen photos. I guess the moral of the story is to check that the buyer isn't going to try to knock the price down due to "items" he might find on his diagnostic machine. I am a man of my word and I don't operate in a way that undermines an agreement.The buyer was telling me that he managed to knock well over £10K off the price of a Bentley. I assume this is just a game to these people and we are the mugs they take advantage of.I'm disgusted an disappointed and won't be working with CarWow again. What's more I'll tell friends and colleagues what happens when you sell a car thru CarWow. The whole affair has left me feeling ill and depressed...

Made several enquiries about a car I wanted to purchase. Had to keep chasing Alex up for various details. Said he would call me back in a hour. 37 hours later. Nothing.

Stay away. Sold a damaged vehicle although highlighted to them what the issues are and that they should fix before collection. Nothing was done confirmed done however. When complaining no one took responsibility no form of communication ignoring not answering calls and then tell you sorry you’re outside of policy. Scam scam scam stay away!

It's is 5 months since I received my car after it going back 5 times still not got service book they kept say we send it or receipt for the work the suppose to have repaired mine , they said mine had full service when I got it took it to have another service for piece of mind to be told and shown it not been serviced in a long time my lies and i have my q7 on road for less than 4 months about 3000 mile and engine is completely knackered
So I would not recommend this company to anyone don't read there reviews on there site as they take bad ones off they put phone down when I ring to confront them avoid at all cost a shambles of a company

Found a nice looking Audi S3 saloon motorhouse was selling. Contacted them too set up a finance agreement on the car which went through very quick, sent a £250 deposit on the 14th of June, to hold the car, asked too view the car on Saturday and was told sorry the car isn’t here it’s away for a pre sale inspection. No problem, seemed okay, was then supposed too be collecting the car on the following Saturday being the 21st of June, too be called on Friday and told sorry we still don’t have the car it’s away for detailing.

Now after a whole week you would’ve thought they’d of been getting the car ready, Ash at motorhouse assured me the car would be back for 5PM, and if it wasn’t then it’d be having a service. None of which I asked for, I just wanted too collect the car. so I agreed to set off at 4:15 to collect the car, very skeptical on if it even existed at this point, Ash couldn’t give me a photo of the car in the show room at 4:30, so rather than waste my time I called and cancelled the finance agreement. Too be told by Ash “ Not to worry as we had plenty of calls on the car ”

I am still £250 out of pocket as they haven’t sent me my money back for the FULLY refundable deposit as I was assured in an email it would be,

AVOID DEALING WITH THIS DEALERSHIP AT ALL COST. COMPLETE WASTE OF TIME AND CON ARTIST.

I would never deal with this company again be careful of what they offer you in terms of finance because what they tell you and the actual is vastly different . Added to that trying to complain is impossible, The Salesman would not proved direct contact details of their MD , quoting Sam as the contact, had no formal complaints procedure. I intend to take my case to the ombudsman as they refused to engage

The guys were great to deal with a small problem with the 991.1 through no fault of there’s the garage we’re very slow in dealing with it , but I could never fault Alax and Sam’s constant customer care both must have contacted me 2/3 times a week for the 8 weeks the car was being dealt with .

I will list the catalogue of poor service that I received from the team at Motorhouse.

1. On the day that I was due to view the vehicle, I received a call at 11am (an hour before my apointment), to state the car was not ready to take away due to a fault with the roof (convertable) This was frustrating as they were made aware prior to the appointment that my journey to them would take two hour's.

2. Upon getting the phone call, I informed them we would come to look at the car to either rule it in or out,as we were already half way there.
Upon our arrival at 12, as agreed, me and my partner were left waiting for two hours, being told occasionally the car would be arriving soon from the garage.
When the car arrived at 2pm, two hours after our appointment, I test drove the car. Full payment for the car was made, on the basis that the cars roof would be fixed, the wheels were restored as they were badley scuffed and the dent would be pulled out from the nearside rear quarter panel.

3. A courtesy car was provided to me for for the interim period whilst the car was being fixed to a standard for sale. Shockingly, a week after receiving and driving the courtesy car, I completed a ulez compliance check only to discover that the car did not have everything i needed despite, being told it was being ordered whilst I was in the showroom. I called to complain and after my second call that day the issue was rectified.

4. After a couple off weeks and several calls to them asking for updates (due to the lack of communication), I was informed my car was ready, it was arranged that it would be delivered to me the next day, which was a Thursday.

I was called on the Thursday to be told the car wasn't coming as there was still an issue with the roof, and the car was going back to the garage and would be likely ready either Friday or Monday. This was very frustrating but I appreciated that the car was not up to standard and it was being rectified.

5. An hour or so later I was called again asking if somebody could make the 4 hour round trip to swap the courtesy car I had for another car, as someone wanted to purchase the car I had.

Admittedly this was the point I became somewhat blunt and annoyed as what this indicated to me is that there was no intention of my car being delivered the next day or Monday as promised.
I was absolutely correct with this assumption as I did not receive my car for another week.

6. When my car was delivered to me, the invoice I was asked to sign had my partners details on it. This happened despite informing the staff on every communication that the details should be in my name and not his.

7. Along with the invoice having the incorrect details, none of the proof of the work carried out to the roof or the wheels was sent with the rest of the service information to me.

8. The second key for the car was absent.

9. The £250 compensation I was promised due to the lack of communication, poor customer service and tax error was not sent with the driver.

10. The work carried out to the wheels seemed to be a less than an adequate rattle can spray job, which on closer inspection had resulted in paint overspray on my bodywork which my partner had to spend hours using compound polish to remove it.

11. The dent in the rear quarter panel was still present even after having email confirmation that this would be sorted.

12. Two month's later, despite several emails and promises, I have still not recieved the invoices for the repair works carried out to the roof, or more importantly my second car key.

I would actively discourage anyone who expects any level of customer service to use this garage. I am truly shocked at the poor communication and lack of follow through with promises made.

I recently purchased a vehicle from Motor House Bedford and unfortunately, the experience has been nothing short of frustrating and disappointing. The car came with a “fresh” MOT and was supposedly fully serviced and inspected by their in-house team. But from the moment I got it, it was clear that something wasn’t right.

There were mechanical issues that no genuine MOT or proper service should have missed. It makes me seriously question the legitimacy of the MOT certificate that was issued. In my opinion, the MOT is either falsified or carried out with zero care or integrity. The supposed service? Just words on paper. Either it was done incompetently, or not at all.

What’s even more suspicious is the delay they caused in allowing me to collect the vehicle—stalling until the 3-month period had passed, conveniently putting it outside the window where VOSA can investigate and dispute an MOT. That’s not just poor customer service; it feels deliberately dishonest.

Their in-house repairs and servicing are not to be trusted. I wouldn’t recommend this dealership to anyone. If you're thinking of buying from Motor House Bedford, do yourself a favor: have the car independently inspected, and don’t rely on their paperwork or promises.

Great experiance with Ash and Alex, sold me a great car, with warranty for peace of mind
No hassle approach, will buy from them again
Regards Dave

Outstanding service from the guys at Motorhouse, delivered my car blind and met all my expectations and more, will be recommending motorhousebeds to everyone!