WarmZilla Recensioni 

Nothing wrong with actual service and the company was very helpful.
Unfortunately for the 2nd year running , the booking date was not honoured and no call received to postpone visit.
It’s just the aggravation of waiting in and then having to chase up Warm
Zella the next day.
We need additional parts that have been identified by the engineer, so we will see how this goes when rebooked

Chuft again!

I’ve used WarmZilla before, and the customer service is the reason I came back. Everyone I’ve spoken to has been friendly, patient and easy to deal with. I’ve never felt like I was just another number.

What I appreciate most is being able to ask a question and get a proper answer. If I wasn’t sure about something, the team took the time to explain it without making me feel silly for asking. They kept me updated, followed through when they said they would and made the whole experience feel straightforward.

It’s the little things that stick with you: someone remembering an earlier conversation, taking ownership of a question and checking that you’re happy rather than assuming everything is fine. That sort of service makes a real difference.

I don’t often leave reviews, but I wanted to say thank you. It’s been a pleasure dealing with WarmZilla again, and I’d happily recommend them based on the way they treat their customers.

Great experience from start to finish. Caryl was amazing with her customer service and the engineer was professional and helpful. Thank you so much! Would definitely recommend this company.

Abbi in customer service was really helpful and knowledgeable. The engineer was polite and time efficient. Would recommend this company to anyone.

I had a boiler service carried out. Really helpful and answered every question I had. Really happy with the service

I had a AC unit fitted and cannot thank the company and Engineer enough. i had fantastic service from the call centre especially Abbi who went out of her way to explain everything in great detail and ensure it suited my needs. The Engineer was polite and friendly and kept me updated on each step. highly recommend this compay

I had a boiler installation , work carried out was very speedy and professional. I would highly recommend

I had air conditioning installation and prices are unmatched and the service they provide is amazing from start to finish wouldn’t recommend anyone else

Great prices, kept fully informed about my boiler service. Friendly and professional would highly recommend

Really happy with the service from Warmzilla. Booking was straightforward, the engineer arrived on time and was friendly and professional throughout. The boiler was serviced thoroughly and everything was explained clearly, with no pressure or unnecessary extras.

Overall, a really easy and hassle-free experience. I’d definitely recommend Warmzilla and will happily use them again for future servicing.

We first used Warmzilla for a boiler installation, and thanks to the excellent service, they were the only one's we thouht of for an air con installation.

We wanted AC installed in our bedrooms, as it gets particularly hot upstairs in the summer, especially the summer we just had.

When we contacted them, they answered all our queries and filled us with confidence in their abilities with AC.

We had plenty of questions about where the units would go inside the house, how the pipework would be run, where the outside unit would need to be located, and whether the sytem would be noisy when used at night.

The team took the time to talk through what options would work best for the layout of our home.
They were reassuring, and we never felt pressured into making a decision.

On istallation day, the engineers arived on time, and checked the proposed positions for the installation with us before commencing work.

They kept us informed as the work progressed, made sure that we were happy with the work, and the finished appearance of the units.

They gave us a demostration of how the units worked, and answered our questions, making sure that we knew exactly how to operate them before they left.
They were very professional, and treated our home respectfully.

The difference the AC units have made upstairs has been fantastic. We can set the units to cool the bedrooms before we go to bed, and can even keep them on throught the night if needed as they are so quiet.

We even tested the heating function this morning as it was chilly, I am pleased to say that this feature also works great, and quickly.

I am writing this review, as Warmzilla has given us a fantastic service over this, and our past insatllation.

From our initial enquiry, to the completed installation, we have felt well looked after.

I highly recommend Warmzilla to anyone that is considering AC for thier home.

Absolute shambles.

It’s a shame to leave such a negative review because the people we dealt with were generally lovely when we could actually get hold of them, and the air conditioning itself is great. Unfortunately, WarmZilla’s processes and communication were astoundingly poor.

We ordered in June for installation around four weeks later. WarmZilla then called offering to bring the installation forward to within a week, which we happily accepted, only to call again and say the units were actually out of stock and move us back by a month.

As the new date approached, we were told the units were still unavailable and our installation was cancelled altogether. Then, silence.

After chasing, we were eventually told there was a nationwide shortage. I completely understand that shortages happen, particularly following unusually hot weather. What I don’t understand is why WarmZilla continued selling the same installations to new customers, with its website quoting dates around two weeks away, while existing customers who had already ordered couldn’t even get an installation date.

Had we known this at the outset, I would simply have gone elsewhere. By the time it became apparent how long we would be waiting, lead times with other companies had increased significantly, leaving us little choice but to stick with WarmZilla.

Eventually, we were told our unit was available and installation could finally go ahead.

The day before installation, the equipment unexpectedly arrived at our house despite us previously being told it would arrive on installation day. Luckily I happened to be home. The delivery driver arrived stressed because WarmZilla had apparently given him the address of a community centre miles away, where he had been sitting for half an hour before eventually being given our correct address.

Installation day then arrived. Our engineer was due between 8am and 11am, so we arranged our morning around being ready from 8am. By 11:05 nobody had arrived, so we started chasing WarmZilla and the engineer ourselves.

The engineer had no idea about our booking.

WarmZilla subsequently explained that the engineer apparently hadn’t realised they now had units available. Somehow, we knew our equipment was in stock and had literally had it delivered to our house, but the person booked to install it didn’t.

We then discovered that all the photographs and information we had already supplied to WarmZilla hadn’t been passed to the engineer either, so we had to gather everything again and send it directly to him ourselves.

The installation was rearranged for two days later. Thankfully, the engineer turned up, did a great job and the air conditioning itself is wonderful.

What really topped the experience off was what happened next.

After months of struggling to get updates from WarmZilla, the day after installation I suddenly received numerous emails followed by a WhatsApp message chasing me to confirm that the work was complete so they could get paid. Within hours, I was being reminded that they had contacted me multiple times and asked to confirm completion “as soon as possible”.

The sudden urgency when they were waiting for me so that they could be paid was quite remarkable.

Throughout the process, contacting WarmZilla had been incredibly difficult. Their phone line would direct us to online chat and then hang up, while online chat often seemed to have nobody available. At one point, the only way I could reliably get a callback was to submit an enquiry as though I were interested in buying a new system.

That probably sums up the experience.

A nationwide stock shortage is understandable and outside WarmZilla’s control. Offering installation dates without confirmed stock, failing to keep existing customers updated, sending a delivery driver to the wrong address, failing to tell an engineer about his installation, not passing him the information we had already provided, and then suddenly becoming extremely communicative when payment was due are not.

We could have tolerated the wait. It was the chaos surrounding it that made the whole experience so stressful.

I genuinely wish I had gone elsewhere. The finished product is great and the individuals we dealt with were pleasant, but based on our experience I would not use WarmZilla again. If you're reading this as a potential future customer, look at Boxt instead. We had a fantastic experience with them for our new boiler.

Absolute cowboy outfit avoid at all costs. Ordered in June, paid deposit, and was given an installation date of 19th August. The Friday before our installation, I was emailed at 5.55pm to cancel because they didn't have the stock. Couldn't contact them until the Monday and I'd booked the installation date off work. I wrote a bad review and then they called me. The man who I spoke to was really helpful and explained due to unprecedented demand because of the heatwave that stock was unavailable everywhere, he was really apologetic and said this had never happened before. He promised me an install in September/October, said we were top of the list for the next units and asked if I would remove my review. I removed it because I thought it wasn't their fault and they were doing their best to sort it. I chased up today because it's nearly the end of September. I received an email saying it would now be 2027! I appreciate stock shortages, but taking my deposit in June for something you can't supply until next year and you can't even give me an idea of when in 2027, is quite frankly taking the piss.
I asked for a call back to discuss and a man called Ed rang me. Ed needs customer service training. What a thoroughly disinterested man. He basically said it is what it is, cancel if you want but we can't get the stock and you'll go to the bottom of the queue if you cancel and then reorder next year. Ed also mansplained that the air conditioning industry is seasonal?! He said units only ever come into stock in January and once they sell out, that's it. I asked if they've only been in business for a year to not know this then.
Don't bother ringing me to sweet talk me and delete my review because I'm appalled at a company taking £700 deposit for something you have no intention of supplying. Absolutely livid.

The fitter was ok but the trunking inside was poorly fitted. With an explanation that residential AC is a new thing and in commercial they don’t us trunking.
There was also a problem with electric connection. At one
Point he was going to connect it to a
13 amp plug!!!

I am very happy 😊

Boiler installation carried out. Kyle the engineer called ahead of time to inform me the time he was arriving. Him and the other engineer were very friendly and efficient. Few hours and the house was nice and warm. They left the house spotless.

I was really impressed with the service I received from both the office team and the engineer. The office booked the boiler service for a date that was convenient for me, and when an earlier appointment became available, they were able to bring the date forward. This was a huge help as I needed the boiler service completed for a property sale, so I really appreciated them accommodating me.

The engineer also kept me updated with his expected arrival time, which was really helpful, and arrived as planned. He was extremely polite, friendly and professional from the moment he arrived. Throughout the boiler service, he took the time to explain everything. He was clearly knowledgeable and thorough and made sure everything was working as it should before he left.

The whole experience was straightforward and hassle-free, with excellent communication from everyone involved. It is refreshing to receive such good customer service, and I felt confident that the boiler had been properly checked and serviced.

I am really pleased with the service and would have no hesitation in recommending them to anyone looking for a reliable and professional company. Thank you to both the office team and the engineer for making the process so easy.

After more than 20 calls, over 50 email messages with thousands of photos and hundreds of What's up messages a delivery date was agreed and hours before the scheduled installation Warmzilla CANCELLED! A combination of utter incompetence and complete irresponsibility delivers disservice to the consumer. They will promise delivery without hesitation, require 100% upfront payment and at the end leave a family without hot water for a week, having signed a contract. This type of company has no place in our society. It is up to us consumers to drive dishonest and irresponsible businesses like that out of business. DO NOT USE!

Right where do I start, I paid to have my boiler replaced with these guys, all helpful etc at the start then the day of the installation, engineer turns up and starts work, old boiler off, I here a angle grinder going but thought nothing of it, the doors to the kitchen were closed so I waited for the cutting to stop and went in, the engineer had cut my granite splash back with out my knowledge, I was flumming at him asked the hell had he done that, the new boiler was longer than the old one he said so he cut my splash back to make it fit, I said why didn't to board it out so it missed the splash back, and there is water pissing out of my ceiling, he's melted a plumbing fitting, no response from the idiot, but I then had to go to a hospital appointment so I had to leave him working, by the time I got back he was gone, my splash back is ruined, I found a hole in my ceiling and a massive water stain, I couldn't believe it, I had a leaking radiator, the boiler it's self is out of level on the wall, the pipe work underneath is not level, the electric cables were poorly done, he told my partner we can't use the heating only hot water as he couldn't get it to work, I go outside and he's left all his rubbish laying about, I look up and the flue is leaning to one side, he's also snapped off a toilet overflow and I'm guessing he used a hammer as he took a chunk out of the face of my brickwork, I was so pissed off, I contacted warmzilla, they were not much help, so I didn't feel safe using the boiler and thank god I didn't, I got gas safe put, they came about a week later, he checked everything that's to do with safety but not workmanship, he found a few issues they needed to put right, one thing was they never connected the condense pipe back up to the waist pipe under the sink so if I ran the boiler it would of leaked, warmzilla said everything would be sorted out, another engineer came out and put the gas safe issues right, I then wait for the company to say what they are going to do about fixing my damaged granite splash back, the hole in my ceiling, the massive water stain, straighten up boiler, pipes etc, fix the brickwork, I got a email a few days later offering me £50 for having to get rid of all the rubbish and £150 as a good will gesture, that doest even come close to the cost to repair the damage and put things right, I say no to there offer, I hear nothing, they then send me a email asking if I want to join thier warranty club a monthly fee, I reply and ask are you taking the P but a bit stronger words than that, I get a response that bad words will not be tolerated, we'll I'm now going to war with this cowboy company, I paid with a credit card so they are on the case, been told to speak to CA who should put me in contact with trading standards, then after that I'm taking them to the small claims court, I was a tradesperson, I was a stone mason, I then went on my own and fitted kitchens, bathrooms, small extensions, landscape gardening, I do have a eye for detail and would never do work to the low standard of WarmZilla,I just couldn't do it, Warmzilla you should be ashamed of your workmanship!.