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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The team of engineers worked superbly well. (Martin, Gary and Harry) Removed old warm air heating unit and immersion heater. Installed a combi-boiler, radiators, new shower and heated towel rail. As t... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

The customer service is absolutely appalling. The company makes big promises and false claims, yet four weeks later I’m still left with incomplete work, no communication, and literally a hole in my... Leggi di più

Valutata 5 stelle su 5

I used Warma after I applied for ECO4 funding via Octopus Energy. Warma sorted everything and the process was really simple. We had room in roof insulation, solar panels, an air source heat p... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Although I had to wait quite a long time between application and installation, the wait has been well worth it. I am very grateful to have these new heaters installed. The two installers were poli... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di energia pulita
  2. Fornitore di boiler
  3. Fornitore di impianti di riscaldamento
  4. Ditta specializzata in coibentazione
  5. Azienda specializzata in energia solare
  6. Fornitore di attrezzature per l'energia solare

Scritti dall'azienda

Warma UK is the UK's leading provider of heating, solar, and home insulation grants. We're here to help you supercharge your home's efficiency with the latest energy-efficient boilers, storage heaters, and heat pumps, and harness the power of the sun to generate free solar electricity, plus we'll keep all that warmth in with top-notch insulation! What sets us apart? Well, we've got the inside scoop on all the grants out there, and guess what? A whopping 95% of our installations are absolutely free to eligible customers! Contact us today to see how we can help you make your home a warmer, greener, and budget-friendlier space.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

969 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 37% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

WarmaUK don't do the work

WarmaUK don't do the work. They sub contract everything and basically have no clue who is doing what, where, or when. You THINK you are getting Warma UK doing the work on your lovely home but instead you get different teams of jobbers from all over the country. Anyone available at the time gets the job. This means when a problem arises no one is responsible. Scaffold pole through the greenhouse and you have to track down a scaffolder 300 miles away. Good luck with that. Decorating ruined by electricians? Try finding the sub contractors and dealing with them. Plumbers left a leak or damaged the loft. Try getting hold of anyone to sort it out. Basically WarmaUK just ring up other tradesmen and pay them to do any work. You can do that yourself for a quarter of the price without WarmaUK getting in the middle.

Ringing up is a waste of time. Calls never returned. People in office have no idea and openly telling you they are at the mercy of these sub contractors. Best advice is call another company that actually does the work. After all that is all Warma UK does and charges a big mark up for doing so. If you want some unknown self employed sub contractors from all over Britain banging your home to bits then ring Warma UK and they will make sure it happens for you.

15 maggio 2024
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Risposta di Warma UK

Hi Arthur123,

Thank you for sharing your thoughts. We welcome feedback of all kinds, whether it’s glowing praise or, well, something like this! After spotting your impressive collection of one-star reviews, we can’t help but feel we’ve joined a rather exclusive club! It seems you’ve had a tough time with businesses far and wide, which makes us wonder if there’s been a misunderstanding here.

We’ll start by saying we don’t recognise the situations described in your review, and since you haven’t left any details, it’s impossible for us to investigate. We’ve reached out via Trustpilot for more information, but if you’d like to save us and Trustpilot all the detective work, our customer service team would be thrilled to hear from you. They’re ready to help at hello@warmauk.com, or give them a call on 01874 442861. They don’t bite!

Now, let’s clear up a few of the points you raised. When it comes to installations, we have a team of skilled engineers who are part of the WarmaUK family. For some projects, we work with trusted partners to reduce waiting times for our customers. These aren’t “jobbers,” but carefully vetted professionals whose work consistently meets the high standards we and our customers expect.

It’s also worth mentioning that when things don’t go to plan, we’ve got a brilliant customer service team whose sole mission is to fix issues quickly. We’re just a phone call or email away. It’s a shame you didn’t choose to reach out before leaving this review, as we’d have loved the opportunity to assist.

Lastly, while your enthusiasm for sharing reviews is commendable, we’d encourage you to consider the hardworking teams behind these businesses. Everyone is doing their best, and while things may not always go perfectly, these companies are always there to put things right if you let them know the problem.

We’d love the chance to chat and understand if there is an issue. Please give us a call on 01874 442861.

We look forward to hearing from you.

Kind regards,
The WarmaUK Team

Valutata 5 stelle su 5

Fantastic service from start to finish…

Fantastic service from start to finish .Very professional .Thankyou Mitch and team for your fantastic work .Keep up the good work .Highly recommended

25 novembre 2024
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Risposta di Warma UK

Thank you for your fantastic review! We appreciate your recommendation and look forward to seeing you again!

Valutata 1 stelle su 5

Warma UK Have Left Me Cold

Warma UK/Carbon Savings have left me without heating and do not seem interested in my plight. I had my fully functional Dimplex storage heaters disconnected and replaced by Spanish Elnur Gabarron “smart” storage heaters under the Government Grant scheme. The four fitters seemed to be in a rush and did not communicate any instructions, in fact it was obvious they did not really want to speak to me at all.

As the heaters were fitted in June, it was not until I turned them on in October that I realised something was wrong and I’m pretty sure the fitters did not know what they were doing. The storage bricks do not appear to be receiving power as the three heaters are stone cold and do not get warm at all. Two of the heaters turn on and blow out almost warm air intermittently during cheap rate times but one of the heaters doesn’t turn on at all. Two heaters have a second switch that I can turn on to receive convected heat, but I need stored cheap rate heat, not electric fan heaters, which I cannot possibly afford to run.

I am 77 years old, disabled with a chronic illness, but this seems to be of no importance. If ever there was an oxymoron, Warma UK is it. Carbon Savings is more apt, I’m saving loads of carbon, I have no heating!

I have spoken to numerous people , who only ever give me their first name, but I seem to be getting somewhere as I have been given Nigel Maphias’ email address. Having Googled him I understand he is the Customer Success Manager. Quite.

My advice is to avoid Warma UK at all costs, unless, that is, you enjoy being cold!

12 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Nice guys

Nice guys , worked very hard to finish work on time . Boiler is great and works efficiently , very easy to regulate thermostat. Very pleased with service from Warma team , thank you .

6 novembre 2024
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Risposta di Warma UK

Thanks for your kind words! We’re happy you’re pleased with the boiler and our service. Thanks again for choosing Warma!

Valutata 5 stelle su 5

Thank you Warma

Thank you Warma, really pleased with the update on my house, new boiler, loft insulation etc, all carried out on time, didn't take long.. very happy man.;

30 ottobre 2024
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Risposta di Warma UK

Thank you for your kind words! We're thrilled to hear you’re happy with the new boiler, loft insulation, and overall update. Glad everything was done on time and to your satisfaction. Enjoy the comfort, and thanks for choosing Warma!

Valutata 5 stelle su 5

THE WARMA EXPERIENCE IS THE BEST

As with any new Grant & Technology I was a little sceptical which proved to be completely unfounded. From the moment I made the initial enquiry at the WARMA shop everything was addressed professionally with all my questiones answered.

I filled in some easy forms, provided the extra information required and was quickly deemed eligible to apply for the ECO4 Grant.

A pre viewing of my property with lots of pictures was followed by a comprehensive independent survey to assess exactly what combination of insulation, Solar pv panels, air source pump, cold feed immersion tank and radiators were applicable for my property. They sent me a schematic drawing of what the panels would look like on my roof along with the info/data of probable usage/savings this system would provide. (I can already see big savings)

The proposal was accepted, the ECO4 Grant authorised and the best bit began.

The WARMA team were able to arrange a start date that suited me with all the items needed arriving just before the installation began. Everything was planned so the right people were there at the right time and they were.

The scaffolders quickly erected the scaffolding needed;
the BRILLIANT Plumbers then went about siting the Air-source pump (which is surprisingly quiet), connecting it to the new hot water cylinder which in turn was connected to the new radiators throughout the house as well as to my existing bathroom & kitchen taps. They also took out my old inefficient immersion cylinder and water tank freeing up some much needed cupboard space.

The IMPRESSIVE solar panel guys then fitted the panels to my high slate roof using the latest fixings and then ran the cables into the house where the AMAZING electricians connected it all up to the latest hi tec inverter that converts the dc voltage from the solar panels to ac for the house.

The whole team did all this in 4 days and already my energy bills are down and the house is much warmer.

To make full use of this new system I have invested in a few batteries (unfortunately not included in the grant) which I can top up economically during the hours of my cheap tariff and I will soon be able to export some energy to the grid and get paid for it. I expect that investment in the batteries to pay for themselves in about 3 years.

You may well be eligible for the ECO4 grant which I believe is funded out of the ccl levy on all our energy bills so it is defiantly worth contacting WARMA ;
IT COSTS YOU NOTHING TO APPLY & will save you a lot if eligible.

My personal experience (&, as I’ve already mentioned, I was a little sceptical) has been amazing. In all my life I’ve never seen a team of such dedicated & professional people all working in sync with each other to deliver this new incredible technology. I can control the radiators with an app and view a real time schematic of how much energy the solar panels are producing (even on a cloudy day). I can see how much is stored in my batteries and how much I’ve exported back to the grid for which my energy supplier (Octopus) will pay me for. Hopefully I’ll least cover my standing charge. I fully expect my annual electricity cost to be minimal at worst and nothing at best.

Thank you WARMA for delivering WAY BEYOND MY EXPECTATIONS 🙏.

30 settembre 2024
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Risposta di Warma UK

Thanks for the great review! We're so happy everything went smoothly and you're already noticing energy savings.
It’s awesome to hear our team delivered what you needed. Feel free to reach out if there's anything else—we appreciate you choosing WARMA!

Valutata 5 stelle su 5

It was a long wait for me as the…

It was a long wait for me as the electric coming in to my property needed updating, but onece this was done Warma wasted no time with the instal ,the team thar arrived moved like the wind it was like a choreographed ballet so friendly and everyone new what to do very impressed, George and Harry the engineers I can not prase enough .myself and my landlady thank you so much. What a team. What a company 10 stars Warma are ....

24 ottobre 2024
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Risposta di Warma UK

Thank you for your patience! We're happy George, Harry, and the team made a great impression. Your satisfaction means the world to us, and we’re glad we could make the experience worth the wait.

We’ll pass along your praise to the team. Thanks again for choosing Warma!

Valutata 1 stelle su 5

No customer service at all

It seems from the recent reviews that Warma can fit the panels and batteries soon enough but don't want to know if they go wrong. Our battery stopped working on the 11th Sept. After numerous phone calls to them and promises to call us back we still haven't got a date for someone to come out. We've had the battery under 2 years and this is the 3rd time its stopped working. It's supposed to have a 10 year warranty. I notice they only reply to the good reviews.

22 ottobre 2024
Non scritta su invito
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Risposta di Warma UK

Hi Susan,

Thanks for taking the time to share your feedback, and we're truly sorry to hear about the trouble you had with your battery. We know how frustrating it must have been to wait for a fix, especially when it's under warranty, and we should have been quicker to respond.

We’re glad to confirm that everything’s now sorted and working properly for you. We’ll also be taking a closer look at our processes to ensure that future issues are handled more efficiently, so experiences like yours become a thing of the past.

If you need any more assistance or have any other questions, please don’t hesitate to reach out. We're here to help and appreciate the chance to make this right.
Thank you for being patient with us!

The Warma UK Team

Valutata 5 stelle su 5

Solar panels in the Welsh hills

Overall, I’m very pleased indeed with the solar system (with extra large 10kWh battery) provided by WarmaUK under ECO4. The 22 panels installed, on a barn and shed, produce far more power in summer months than is needed for our old farmhouse in the Welsh hills. And look set to make a useful contribution outside summer months, helping power heat pumps. I’m very surprised how much power is actually generated, even without sunshine, if the sky is reasonably bright. The FoxESS monitoring, on smart phone and online, showing exactly what power is being generated and how it’s being used, is superb - better than any official “smart meter”!

WarmaUK have done a good job in designing a system to fit our particular situation and preferences. The installers, BS Renewables, managed a nice, tidy installation, across multiple buildings. They ensured we did get the plain black panels originally specified, which look harmonious and unobtrusive on our slate roofs.

However, some problems arose along the way. Scaffolding was erected blocking access to our barn and garage, with a long delay in getting it removed. For a while, the solar system became disconnected, because of a faulty part. For a while, the system was not performing correctly, because of a fault in measuring household consumption. Eventually, these problems were fixed.

Some incidental drawbacks in our situation are: (1) We get no credit for exported units without a working smart meter, which isn’t available in our area (despite Ofgem and suppliers trying to force one on every household!); (2) Furthermore, National Grid restricts our export to 3.6kW, even though the surplus can be more than 7kW; (3) At the moment, the solar system (with its battery) cuts out if there is a power cut, so it doesn’t provide a backup power supply - which would be very valuable in our isolated location.

18 ottobre 2024
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Risposta di Warma UK

Thank you for your review! We’re glad you're happy with the solar system and its performance. Apologies for the issues with scaffolding and the system along the way, but we're pleased they were resolved.

We appreciate your feedback on export limits and power cuts, and we’ll keep working to improve. Thanks again for choosing Warma UK!

Valutata 4 stelle su 5

Company was very patient finding a…

Company was very patient finding a parking spot outside my house after multiple attempts they managed to secure parking spot to carry out the work, appreciated that a lot, thank you.

18 ottobre 2024
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Risposta di Warma UK

Thanks so much! We’re glad we could finally find a parking spot and get the job done. Appreciate your patience!

Valutata 5 stelle su 5

Warma Uk …

Warma Uk were very professional to deal with, any queries answered in a timely manner, the teams they used for our installation were all very pleasant, efficient and professional. Overall we are extremely pleased with our installation and looking forward to cheaper electricity bills.

15 ottobre 2024
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Risposta di Warma UK

Hi John,

Thank you for your feedback! We're glad you had a great experience and are happy with your installation. Enjoy the savings on your electricity bills!

Valutata 5 stelle su 5

Excellent installation for a new…

Excellent installation for a new boiler, the engineer worked endlessly and did a fantastic neat job, he tidied up behind himself, and was so polite.
So lovely to be able to receive a grant which I never thought I would be entitled to.

17 ottobre 2024
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Risposta di Warma UK

Hi Karen,

Thank you for the excellent review! We're so glad to hear about your positive experience with our installation and engineer.

It's wonderful that you could benefit from the grant as well!

Valutata 5 stelle su 5

SUPER COMPANY TO DEAL WITH

All the people we spoke to throughout the process were very polite and helpful. We felt very comfortable from start to finish dealing with the company. We would thoroughly recommend them.

15 ottobre 2024
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Risposta di Warma UK

Hi Clement,

Thank you for your kind words! We're thrilled you had a great experience and appreciate your recommendation.

Valutata 5 stelle su 5

Hand on heart - the best!

Warma Uk were given my details by my energy company, to help with my heating issues via the Gov.UK grant scheme. Their surveyors came, explained the options and discussed patiently with me which set-ups would be best for my home.
I was overwhelmed by their full offer of interior insulation, an air source heat pump, the associated solar panels and a whole new heating system.
This was a huge upgrade from the existing heating. Despite my boiler being excellent, the radiators did not warm the house and the stone walls and concrete floors sucked heat away. Although this proposed to be a huge improvement I was still a little diffident because of the scope of the works involved. Well, Warma Uk completed the whole thing in less than two weeks!
The work was top notch and tidy, and the teams cleaned up as they went to leave the place as clean and livable as possible every evening. Major works are a big shakeup, yet they made it as easy and smooth as possible for my everyday life to proceed without difficulty.
The new setup has been up and working for three, blessedly comfortable and snug, months now. I need not have worried at all!
When the heating engineer first arrived he told me, 'You've got the A Team here!'. He was right. They took such good care of me and my home I can't find enough words meaning 'superb' to tell you how excellent they were. And the customer service responses have been spot on too, when I had any queries.
Honestly, a complete change of heating system is major upheaval in anyone's home, and it's the sort of thing that would make anyone nervous to commit to it - but Warma Uk made it the easiest and most pleasant experience I could have wished for. I can't recommend them highly enough.
The A Team? Spot on!!

5 luglio 2024
Non scritta su invito
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Risposta di Warma UK

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. We understand how big of a change a new heating system can be, and we’re glad we could make the process smooth and hassle-free for you.

It’s wonderful to know that your home is now warm and comfortable, and we truly appreciate your recommendation. We’ll pass on your praise to the team, and we’re always here if you need anything else.

Thanks again for trusting us!

Valutata 4 stelle su 5

Heatpump, solar and insulation install

From applying for the grant to having it all fitted was very quick which surprised me, just over a month I belive. Communication wasn't the greatest throughout the process, I had to do the chasing. Even down to the install, the poor plumbers and electrictians were told a different plan from what I had agreed. Scaffolding that was meant to be up on monday didnt arrive till late tuesday, delaying the solar panels being fitted. But a big praise to mitch and his team, who went above and beyond to ensure I was happy with the work.

In the end everything worked out and I'm happy with my new heat pump and solar panels, just in time for winter.

I would recommend warma but there is room for improvement with how they keep their customers updated.

30 settembre 2024
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Risposta di Warma UK

Thank you for your feedback! We're glad you're happy with your new heat pump and solar panels.

We appreciate your patience and will work on improving our communication. Your recommendation means a lot to us!

Valutata 5 stelle su 5

All the tradesmen were really…

All the tradesmen were really professional, completing the job in a timely fashion, coming back to fix a small glitch, follow up from Nigel to make sure all was ok was good

8 ottobre 2024
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Risposta di Warma UK

Thanks for the awesome review! We’re really glad to hear our team was on point and that Nigel followed up. Hope to see you again soon!

Valutata 5 stelle su 5

Very professional service

Very professional service, great help all along the way, full and clear explanation of what was available and what the requirements were. Obtained all the clearance and organised survey and various contracts. No need for us to do anything all done by WarmaUK.

Initial survey was completed very professionally and quickly. All contractors were organised to suit, all arrival on time and were very polite, helpful, fully explained what they we’re going to do, fully cleaned up afterwards.

9 ottobre 2024
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Risposta di Warma UK

Thank you for your review! We're glad you found our service professional and the process smooth.

It's great to hear the contractors were on time, polite, and left everything clean. We appreciate your feedback!

Valutata 5 stelle su 5

Solar panels and loft insulation …

Friendly and efficient fitters and installers on the solar panels and the loft insulation.

8 ottobre 2024
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Risposta di Warma UK

Thank you for your feedback! We're glad to hear that our fitters and installers were friendly and efficient.

Enjoy the benefits of your solar panels and loft insulation!

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