Walters Motor Group Recensioni 

Really good experience dealt with Debbie who was professional at all times answered my numerous questions and I drove away with a car I always wanted Landrover Discovery Landmark

Absolutely horrific experience buying a Mercedes E200 from Mr.Damon at WALTER MOTOR GROUP. I was lied to, misled, and sold a faulty vehicle that posed a serious safety risk to me and my family.

I drove 3 hours to view this car and specifically asked if I could take it home the same day — I was told no due to their "policy" and backlog and will do full checks on the vehicle to see it is safe to drive. I was properly brain washed, intimidated by his experience and influenced and forced to listen and agree to Mr. Damon. That delay wasted time and money. During the viewing, I pointed out a knocking noise in the engine and was told it's “normal” — it wasn’t.

After paying a deposit and signing paperwork, I later found out through an MOT check that the car was previously a TFL private hire vehicle — something that was NEVER disclosed and they drove the car 130 miles just to do test drive. This was intentionally hidden, despite being documented in the logbook I received after the purchase. When I raised this, I got a completely unprofessional and evasive response.

Post-sale issues? A blocked air filter, a failing alternator (cost me £600), and finally a blown head gasket — all within weeks. The car had clearly not been properly inspected, and it’s obvious the dealership just wanted to push this problem car out the door.

The level of dishonesty, negligence, and lack of care is shocking. This was not just a poor sale — it was dangerous. I’ve reported this to Trading Standards, and a case is being filed with the Financial Ombudsman. I’ll also be informing Santander, as this was a serious mis-sell.

This dealership put my safety, money, and livelihood at risk. Avoid them completely. This is not just bad business — it’s deceitful and disgraceful.

They have all the phone call recorded and every single thing can be proved in court.

I have a beautiful Ford Mondeo in black, it was a great experience.
It worked so well with Damon it want so smoothly and I am so grateful to Damon for keeping me informed to where we are with the car.
Great car firm and service.
I am so happy with the experience.
Thank you Kevin Samson 👍

Would give less then one star if I could. Bought a car, had so much trouble from the beginning with it, which I didn’t mind as much as they told me it would be a project car so was expected. I have now bought a car much newer for the same price with a lot less problems. They wrote my address and post code wrong, I called back and asked if they could give me the £24 to change my address to which they said no and I never even got an apology for, she was also rude on the phone. I also let this go, until today when I was told I owe a large amount of money from a certain place for something, which would have been A LOT less if this company got my address and post code right in the first place as I would have received the letters. I’m sure they will respond with a clever essay, but to not even get a sorry is disgusting.

My son purchased a C220 CDI Mercedes-Benz from Walters. Absolute first class service and professionalism shown by Debbie- she truly is an asset to your company. Car is better than described. Thanks again,

Great service and professional would definitely buy from these guys again...many thanks Mr Day.

Purchased a car from Walters in September, they carried out the preparation works and minor repairs as agreed and I am very happy with the car. The warranty for a year was a little expensive to include the cover for the roof, but now have peace of mind for 12 months, so no complaints.
The slight negatives were the preparation time, of some 3 weeks from deposit to collection, and the delay in Walters registering the car, took 3 weeks to receive the V5.
Apparently Walters register the cars in batches, around 2 weeks following collection, not a major issue just prevents private number plates being assigned and fitted.

⭐⭐⭐⭐⭐
I recently purchased 24/9/24 a Mini Cooper SD from Walters Motor Group, and the entire experience was fantastic! Debbie, in particular, was incredibly friendly, helpful, and never pushy, which made the whole process stress-free. She kept me updated at every stage, ensuring I knew exactly when the car would be ready to drive away. The team’s professionalism and genuine care really stood out. I highly recommend Walters Motor Group for their excellent service!

Recently purchased a replacement car from Walters Motor group, have to say the service I received from Jay the sales guy from start to finishing was excellent,firstly I liked the idea of having to make appointment to view the car it’s was ready for me to view when I arrived in a dry garaged area so easy to inspect the car regardless of how the weather was ,able to take for decent test drive,then being able to sit down in a comfortable environment to make a deal,took the opportunity to take the 3 year warranty and Diamond Bright treatment,when it’s was time to collect the car it’s spotlessly clean inside & out really pleased with my purchase a big thank you to Jay and all his colleagues at Walters motors group.

Damon has been my main point of contact when purchasing my vehicle at Walters Motor Group. From the outset, he was very clear and knowledgeable in matters of car financing. After re-assuring me about the whole process, I am pleased to have purchased by vehicle, which has just been delivered today. A great deal was agreed, which included a 3 year warranty deal and Diamond Brite Coating which was applied by Walters Motor Group to the vehicle. The vehicle was delivered to me some 3 hours away, and I was kept fully updated all the way. The online e-sign paperwork was made very easy and Damon kept me regularly updated throughout. I am so impressed that I plan to buy all future vehicles from Walters Motor Group. Thank you again for such an amazing experience!

Looking for a good Discovery 4, I did the usual searches on the internet for offers within 75 miles. Found a number, each had a few random photos and a brief description. Found WMC, very impressed with their web site, and the overall perception of the company. I was very impressed with the trouble taken to give a quality set of photo of the vehicle, followed by an impressive video, complete with running commentary on the points to note, even the odd blemish. This was followed by a 360 degree internal photo. I contacted Andy, and within a couple of days I was at WMC to view and test drive the vehicle. Andy had all the documents for the vehicle, searches done etc. So, quite happily the deal was done and I had a nice Discovery 4 to drive home in. A small problem occurred, but was fixed. Very happy with the reception and whole experience of buying the vehicle. I would definitely endorse WMC as being a company worth considering when looking for your next purchase.

Damon and the team up at Loddon are great couldn’t get better from a car dealership good price and very happy with the car

Where do i start ?
I purchased a Ford Focus in August 2023. I was asked if would like to purchase the extended warranty and I am really glad that I did. I have certainly got value for money from it.
In September on the hottest day of the year (32 degrees) the air con packed up. I rang and was told they would take care of it but I would have to wait 6 weeks which on reflection is a long time to wait for a air con recharge. On the arranged date I went to drive the car to them and discovered that the clutch pedal was pressed into the floor and refused to move meaning I couldn't drive the car. On ringing aftersales I was told that they would look at it but not until January 2024 (several months later). Was I expected to walk everywhere or get taxis. After voicing my displeasure with their lack of aftercare I was told that I could contact the warranty company and arrange to have the car towed to another garage or wait months for Walter Cars to deal with it and even then I would have to arrange the recovery truck myself. If you have such a long waiting time for repairs possibly taking on more staff would alleviate the issues rather than keeping your staffing costs down and providing poor customer service. Happy customers are returning customers.
Whilst I was talking to the warranty company Walter Cars tried to ring me and then sent me a text message saying that they suddenly could look at it that day. At this stage they had lost my trust and I did not want to communicate with them. I took my car to a local garage who could not have been more helpful.
Moving on 2 weeks later the car wouldn't start and I had to ask a neighbour for a lift to a local garage where I had to purchase a new battery ( again thankfully covered by the warranty)
Today 3/2/24 I was at my local supermarket and when I went to start the car it was completely dead. Once again I had to contact the warranty company and arrange to have it towed away.
The car seems to spend more time on the back of a tow truck than it does on the road.
I fully appreciate that when you buy an older car ( 2017 plate with 74,000 miles on the clock) you can have issues but this particular car has been a total nightmare and has caused me stress and inconvenience having to rely on others for lifts etc.
I have never experienced a car dealer who does not provide efficient aftercare and expects their customers to deal with everything themselves. The make, model and mileage or value of the car of does not matter, what matters is good customer care and ensuring that the customer is happy and enjoying their experience.
On reflection I wish I had never purchased this car and if I had been made fully aware of the warranty process and the lengthy wait time for repairs I would have gone to another dealer.
If you do decide to purchase a car from here please discuss the aftercare waiting times and definitely take out the extended warranty but be prepared to deal with everything yourself.

UDATE TO REPSONSE FROM WALTER AUTO GROUP

Its now Wednesday 14/2 and I have not received the call from you on Monday 5/2 as stated in your response.
Obviously at this stage I do not want to communicate with you any further and would like you to respect my decision. I am totally frustrated with the situation and now have a car sitting on my driveway which will not start and I am relying on other people to give me lifts to work etc. This has caused me stress and I now have to start looking for a replacement car as I cannot rely on this one and even when it does get repaired I will always be waiting for the next breakdown to happen which I have to spend time arranging to be resolved. I could have brought a car privately and would appreciate that if something went wrong I was responsible, rather I went to a dealer with a workshop where I would have assumed any necessary repairs would be carried out in a timely manner. I understand that every industry sector struggles to find staff but that is not something i need to know about and would not expect it to effect me as a customer of yours. You may be waiting months to get your car repaired but you are fortunate in that you can access other vehicles and therefore not have your daily routines affected, this is not so in my case.
I should not have to threaten to put a poor review on line but obviously as you contacted me shortly after my 'rant' it touched a nerve with yourselves. As a customer I do not need to hear justification's to my review and again please do not contact me as I have no desire to hear from you.

Wanted to buy car Ford focus. Rung up and was told car was out on loan so I waited two weeks. They finally get car back. But then say if I want car I have to give them five hundred pound which I said no. They then ring me back all nice and say it’s ok we see you Saturday. Then to day ring me tell me cars been sold. No nice people at all ifs that’s our they look after there customers. As reply to your reply. I did other. To pay 99 pound but you said that only hold it for 24 hours. If wast interest in this car I wouldn’t off wait two weeks. And after waiting two weeks you couldn’t give me a day. But now after reading some other reviews I am glad I am not a customer off yours. To other customers if you see a nice car on there web. See if you get it else where before buying from these

I brought a Mini Cooper S a couple of months ago now and have received very good customer service from Walters Motor Group. There have been a couple of issues with the car but on both occasions Walters have contacted me immediately and gone out of their way to resolve the problems. Adam was incredibly helpful with sorting out an issue with the brakes and took time to explain and help fix the problem. Would recommend and thank you for your transparent and helpful service.

Quality cars at fair prices - hard to find anywhere else. Really impressed with the process and professionalism - even sent a video pointing out every little scratch. We had a minor concern about squeaky suspensions on our test drive but were reassured that this will be checked. Now just a short wait whilst the car is MOT'd and serviced. I will be updating my review as it goes. Looking forward to it!

UPDATE 24/07/23: picked up the car and no problems on a 200mi journey home. Ran smoothly. Interior looked as if it were brand new.

UPDATE 05/09/23: took the car on holiday and still using for daily commute. Running perfectly.

UPDATE 23/07/25: mechanic recently found that rear crash beam was bent and car was repaired except for this part, no reports of a crash before and haven't been in one so likely a parking accident from previous owner. Very hard to spot but should have been!

Bought a van from them back in December,apparently their so called master technician done every job that needed doing . It came with a new mot ? Had nothing but things not work properly. One being could never get the washers to work . Finely get a mechanic to look
Behind all the panels in the inner wing & there is not even a washer in place . So unless I have had someone take my van to pieces and put back together again there never was one there . So how did it pass a MOT . Don’t buy from them without getting a full inspection buy a independent mechanic first . I have reported the mot situation to the relivent authorities

Great experience and very professional sales people just talking to the sales person iwanted to buy the car. Then he showed me the car I wanted and bought it.josh your a professional person for the group thank you so much and my car is great .

Very good experience buying a car from Walters Motor Group, Loddon, the whole experience from initial contact to collecting the car was top notch, they could not do enough for me, vehicle was prepared earlier for me, all done within one week, thanks to all for making this a stress screw purchase, Would definitely recommend them.

It was hassle free transfer of the car and top notch service provided from Walters Motor group Loddon. Car when received had no problems and all documents were handled with care. Thanks to Jay and the whole team made the process seamless. Cheers.