Walters Motor Group Recensioni 

Misled at point of sale, accident damage withheld, and statutory rights obstructed

My experience with Walter’s Motor Group has been extremely stressful, exhausting, and wholly unacceptable, particularly in relation to how this vehicle was sold to me.

I purchased a 2017 Mercedes-Benz C200 on 8 December 2025. The vehicle was sold to me by Damon Gill. Within only a few days of the sale, I experienced an issue with the parking sensors. The after care team, including Damon Gill, were fully aware that I was taking the vehicle to an independent Mercedes specialist purely to diagnose this fault.

I did not attend the specialist to inspect the vehicle’s condition or search for accident damage.

During this inspection, the specialist identified clear signs of prior accident damage to the front of the vehicle, confirmed in writing. This information was never disclosed at the point of sale.

At the time of purchase, I specifically questioned visible damage to the front bumper during the sales process. I was reassured by Damon Gill that this was simply “general wear and tear” consistent with the age of the vehicle. I relied on that explanation when deciding to proceed. At no stage during the sale was I informed that the vehicle had been involved in an accident or had sustained accident-related repairs.

Given what later came to light, it is extremely concerning that this history was not disclosed during the sale, and it strongly suggests that the dealer knew about the accident damage and chose not to mention it.

Because I live a significant distance away, the dealer attempted to shift responsibility onto me by suggesting I make a warranty claim for serious issues that came to light only days after the sale. My position was straightforward: why should I have to claim on a warranty for problems arising from information that was not disclosed during the sales process? This should have been addressed by the dealer, not passed onto the customer.

When I exercised my short-term right to reject under the Consumer Rights Act 2015, Walter’s Motor Group refused my rejection on 17 December 2025, despite the law being absolutely clear. This caused immense stress and forced me to chase the broker which also was no help (Carplus finance), then I had to escalate the matter to the finance lender due to both the dealer and the broker refusing my legal rights to reject, who ultimately had to confirm in writing that I was legally entitled to reject the vehicle.

When I raised concerns with the aftercare team about the undisclosed accident damage, Debbie Burr dismissed the matter by saying “agree to disagree”. This was an incredibly dismissive and unprofessional response, especially given that the issue stemmed from failures during the sales process.

Due to the non-disclosure of accident damage at the time of sale, I was also left seriously concerned that my insurance could be invalid, meaning I could have been unknowingly driving uninsured. The stress and anxiety caused by this situation cannot be overstated.

In my opinion, this dealer:
• Failed to disclose material information during the sale
• Misrepresented visible damage as wear and tear
• Attempted to push responsibility onto a warranty claim days after purchase
• Refused to honour a clear statutory right
• Responded dismissively when challenged

This is not how an honest or reputable motor dealer should conduct a sale.

I strongly advise against purchasing a vehicle from Walter’s Motor Group.
If you value transparency, integrity, and respect for consumer law, look elsewhere.

I purchased the car without seeing it in person. I was very pleased when asking about the car to be told it would be MOTd for one year have a full inspection and replacement parts as necessary, When I picked up the car I met Damon for the first time after speaking to him only on the phone. He was very professional and showed me over the car I had purchased. I will say I am very pleased with the car and it was cleaned like new.
Thank you Damon for all your help.

Damon was absolutely amazing! He made the process so easy, quick and efficient. As well as being super helpful with the week they spent getting my car ready.

This is the first time I have bought a car without physically seeing it. I contacted Damon and he made the process so simple and detailed every stone chip on video so there were no shocks when it was delivered. I have seen some negative reviews for Walters but I can only comment on my experience, which was excellent. Polite, friendly, helpful and informative. The car arrived as described and I am delighted with it.

Buying the car was extremely straightforward. Damon was polite and professional throughout.

Damon was super efficient, always kept me informed on where things at with our minibus purchased. When come to site to meet him, he was very friendly, helpful and provided as much as information i needed, and therefore i believe the whole experience deserves to be a 5*.

Extremely pleasant and cooperative interaction with Damon at Walters Motor Group. I recently acquired a vehicle previously sold by them and Damon was very helpful providing information pertaining to the vehicle's history. Whilst I did not purchase the vehicle through them, this experience would give me every confidence purchasing through Walters Motor Group in the future. Thank you!

Very pleased with the service and car. My daughter, a new driver, bought a budget priced trade in. Despite it being a trade in, a new MOT was issued. We could only collect on a Saturday because of work commitments so it had to be a 2 week process from viewing to collection, but we were kept up to date with progress of parts being received and MOT completed. Excellent communication.

Damon is a great ambassador for Walters Motor Group. This was the first time I have used a motor dealership and Damon made the whole process an enjoyable experience. I was kept informed at every stage of the process from viewing the vehicle through to it's collection. The service was first class and I would be pleased to recommend Walters Motor Group.
John Hazelwood.

Damon was excellent in every way possible in the transaction of buying my BMW X5,to handing over the keys to my new BMW 520, I have just driven it 125 miles to my home and it was like driving a brand new car, not one that had done 99k. Would recommend Walters to anybody wishing to use a first class dealership.

Excellent service throughout. Kept me informed while waiting to pick up. Excellent customer service from beginning to end.

The whole approach from when I first test drove a car through to picking it up was very professional. Although I waited a while before I was able to collect my car I was kept informed and updated on a number of occasions through emails and telephone calls. The member of staff I dealt with was always very polite, helpful and attentive. I felt listened to and my questions were always answered. Thank you for your wonderful personalised service.

Great Customer Experience at Walters Motor Group. Was looking for a car that will stand up to long business journeys. Walters have an easy to use website, with all of their stock listed, containing detailed professional photos of each vehicle. Informative and professional assistance given by Debbie, throughout my purchase journey with Walters. Competitive finance options available from Walters, as well as welcoming other lenders when purchasing. As part of the purchase process, the vehicles are MOT’d prior to purchase, as well as a service check and an even more thorough used car inspection. I chose the option to purchase the extended warranty 3 year warranty which includes breakdowns & recovery. Walters also provide post purchase assistance with vehicle issues if they occur.
I would thoroughly recommend Walters Motor Group when looking for a replacement or even your first vehicle. Would definitely use them again when the need arises.

Great experience from start to finish. We had been looking to find a car for our trips back to the UK and we knew it was going to be a little bit tricky as we live in Australia! But when we found this particular car the whole process was made very simple by speaking to Damon. I'm sure he thought we were time wasters at first! But we were able to transact this deal with the help also of my son who lives in the UK. We arrived back in the UK and was able to arrange the collection of the car with all the necessary checks done and a few jobs that were squeezed into Walters already busy schedule. They went above and beyond and Damon kept us in the loop even with phoning us in Australia! Thank you for your help with getting the car on time. It really was one thing less that we had to worry about after a long haul flight and a family bereavement to attend to.

I recently bought my son's first car from Walters Motors, and the entire experience was outstanding. From our initial phone conversation to the moment my son picked up the car, Debbie was incredibly helpful, informative, and professional throughout.

She made the process smooth and stress-free, and her attention to detail really stood out. What impressed me most was the thoughtful aftercare, a follow-up email to check everything was okay and to invite any further questions. That kind of service is rare and truly appreciated.

I would absolutely recommend Walters Motors, and especially Debbie, to anyone looking for a reliable and customer-focused motor company

Had driven a 50 mile round trip to look at a van. Just to be told by a pompous salesman that I didn't make a reservation and he was too busy. He was standing around doing nothing when I pulled up. Lost out on a £10000 sale. Would certainly not go to again and definitely wouldn't recommend. You

damon helped me go through buying a bmw , not pushy and explained everything well and was really prompt on replies and any questions i had. great customer service i reccomend it

Myself and my wife who was 35 weeks pregnant at the time we purchased a Ford Kuga from Walter’s garage in April this year. Due to our family expanding we were looking for a bigger car that would last us years. How wrong were we! In total the car was in our possession for a total of 88 days before we were told the car needed a new engine! Ended up costing us over £2000 in the space of 3 months! Be careful people!

I was very anxious about helping my son to buy his first car but I felt like we were in safe hands once we found Walters. I found their customer service to be a perfect blend of friendly and professional. My 17 year old loves his new car and I am relieved, that with the extended warranty, I can relax knowing any issues will be covered.

We were without a car as our Citreon Berlingo that we had had for 16 years finally gave up. We looked on line at many garages and were impressed with a Citreon at Walters. We rang Damon and paid a holding fee on it, my husband then caught a bus from the city to Loddon. Not knowing how to get to Walters from where he had got off the bus he rang Damon who very kindly came out and met him in the car we were interested in. My husband was very pleased with the car and the service he received he paid a deposit with the balance to follow once we had had the money transferred to our bank account. We are in our late 70s and not good on the internet, Damon was very helpful telling us step by step what to do. Today we picked up the car we hope it treats us as well as Damon did purchasing this car.