Purchased a pack of 30 wooden mouldings for decorative wall panels. The items were well packed and arrived quickly. I inspecting them the plained finished was excellent therefore needed little sandin... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I ordered via B&Q and waited a little over a week for delivery. Kits arrived with no packaging at all, dirty and damaged. Completely negated having them primed as would need to repair and prime again... Leggi di più
L'azienda ha risposto
Very poor unreliable company. Was promised delivery of wall panels within 5 working days. After 2 weeks, only half the order arrived at a time much later than the sms suggested (about 7pm). I was tol... Leggi di più
L'azienda ha risposto
Have worked with Wall Panels World to add panelling to our dining room (Florence kit), hallway, stairs & landing (Florence kit) and also our nursery (shaker kit). Our panelling always gets so m... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Free delivery across our entire range of MDF and PVC wall panelling options. Choose us today and receive your order within a week.
Informazioni di contatto
Unit 24 Gravelly Industrial Park, Thompson Drive, B24 8HZ, Birmingham, Regno Unito
- 0121 661 1500
- sales@wallpanelsworld.co.uk
- wallpanelsworld.co.uk
3,8
Molto buono
49 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Id avoid this company at all costs.
Id avoid this company at all costs.
Firstly you won't get the quoted delivery time regardless if you pay extra for it. They give me a delivery day two weeks ahead of my order date when I paid for super fast delivery of 1-2 days.
Got a message from their delivery person the day before saying 7am delivery. On the day of delivery, no show. Then messaged again at 12pm saying, sorry, "family incident". Rang head office 12 times no reply.
Scheduled the day after and wrong items had been delivered. Got 18mm dado rail instead of 25, and 80mm panneling instead of 95.. not so easy to see when you've booked two days off work for a poor delivery.
Emailed head office two weeks ago and no reply.
Spend your money elsewhere because as you can see from these reviews, this company does not care about customer service
2 febbraio 2026
Non scritta su invito
Risposta di Wall Panels World
Thank you for taking the time to leave a review. We’re genuinely sorry to read about your experience - this is clearly not the level of service we aim to provide at Wall Panels World.
Firstly, regarding the delivery timeframe: if you paid for an expedited service, you should have received it within the stated window. A two-week lead time followed by a failed delivery and lack of communication is understandably frustrating, especially after you had booked time off work.
While unforeseen circumstances can occasionally affect a route, you should never be left chasing us or calling repeatedly without an answer. We also sincerely apologise for the incorrect items being delivered.
The lack of response to your email is particularly concerning and not acceptable. That is not how we operate, and it will be investigated internally.
We would genuinely like the opportunity to put this right. Please contact us directly at info@wallpanelsworld.co.uk with your order number so we can urgently review your case, arrange collection of the incorrect items, and ensure the correct products are supplied or a suitable resolution is agreed.
We understand your frustration and are sorry for the disruption this has caused.
as usual fraudsters taking peoples…
as usual fraudsters taking peoples money and no goods or any samples. crooksne, answers there phone all day
13 gennaio 2026
Non scritta su invito
Risposta di Wall Panels World
We’re sorry to hear you feel this way.
WPW is a genuine business and we always aim to ensure orders and samples are processed and delivered correctly. If something has gone wrong with your request, we’d really like the chance to look into it and help resolve the situation as quickly as possible.
Please contact our customer service team with your order details so we can investigate further.
Awful service
Awful service, AVOID! Samples haven't arrived after 4 weeks of waiting. I cannot get a response to find out where they are despite numerous emails.
16 gennaio 2026
Non scritta su invito
Risposta di Wall Panels World
We're really sorry you’ve had to wait this long - that’s not acceptable, and we completely understand your frustration.
We're looking into this immediately and will be in touch shortly. If the samples have been lost in transit, we’ll re-send them straight away and refund the cost too.
Again, apologies for the delay and the lack of response so far. Thank you for flagging it, and we’ll make sure this gets sorted.
Terrible company
Terrible company, i paid for samples that I never received, I sent the company two emails that they never replied to. If they can't be bothered to send samples or respond to emails, what chance would I have had of ever receiving panels if I had ordered them, of which there is ABSOLUTELY NO CHANCE.
2 dicembre 2025
Non scritta su invito
Risposta di Wall Panels World
We’re sorry to hear about your experience and understand your frustration. This certainly isn’t the level of service we aim to provide. If your samples haven’t arrived and you’ve not received a response, something has clearly gone wrong and we’d like the opportunity to investigate and resolve this for you. Please contact us again with your order details so we can look into what happened and make this right.
Easy panelling!
Considering I had never panelled before or done any form of DIY or decorating, Wall Panels World’s tongue and groove panelling was so easy to put up. The quality of the product was great and the service was impeccable from start to finish. We used the tongue and groove pack in my daughter’s nursery and finished it off with one of their dado rails! I love how expensive it looks and the character it adds to the room. Super pleased with it!
20 maggio 2025
Non scritta su invito
Risposta di Wall Panels World
Thanks so much for sharing this - we’re absolutely thrilled you had such a great first panelling experience!
It’s brilliant to hear the tongue & groove was easy to fit, especially as your first DIY project, and that you were happy with the quality and service from start to finish. The nursery sounds gorgeous - finishing it with a dado rail is such a lovely touch, and we love that it’s added character and that “high-end” look to the room.
Thanks again for choosing Wall Panels World, and if you ever fancy another project, we’d be delighted to help!
Risposta di Wall Panels World
Thank you so much for the positive review!
Good selection of products at a good…
Good selection of products at a good price and fast and efficient delivery
20 ottobre 2025
Non scritta su invito
Risposta di Wall Panels World
Thanks, Collin!
Excellent product, reasonably priced
My daughter found your site. There are so many amazing options, wanted some olive green cladding for a kitchen island. This was just what we needed. Looks great and very reasonably priced.
7 novembre 2025
Non scritta su invito
Risposta di Wall Panels World
We’re so glad your daughter came across our site and that you found the perfect olive green cladding for your kitchen island! It’s great to hear it looks just right and that the price worked well for you too.
We really appreciate you taking the time to leave a review.
If I could give less stars I would
If I could give less stars I would. I ordered samples (which I paid delivery for) on 30/09. They arrived last week (02/11). I even chased via email. Absolute shambles of a company don’t bother
30 settembre 2025
Non scritta su invito
Risposta di Wall Panels World
Thank you for taking the time to share your feedback. We completely understand how frustrating it is to be waiting that long for samples, especially after paying for delivery and having to chase for an update.
Our sample packs are sent via Royal Mail and while they normally arrive much sooner, delays can unfortunately occur and clearly this took far longer than it should have.
We appreciate you bringing this to our attention, as it helps us review where the process can be improved to avoid situations like this in the future. If there’s anything we can do to help now or if you’d like us to resend the samples, please feel free to get in touch with our team.
Had such a great experience with Wall…
Had such a great experience with Wall Panels World, ordering was really easy, delivery was quick and everything arrived perfectly. The panels have made such a difference to our home and I'll continue using Wall Panels World for all of my projects!
10 novembre 2025
Non scritta su invito
Risposta di Wall Panels World
Thank you for such a lovely review. It’s great to hear the ordering and delivery went smoothly and that everything arrived just as expected. We’re delighted the panels have made a real difference in your home. It means a lot that you’d choose us again for future projects - thank you for the support!
We absolutely LOVE our panelling from…
We absolutely LOVE our panelling from here, everything is so easy and the staff are amazing at helping you find the products you need!
8 novembre 2025
Non scritta su invito
Risposta di Wall Panels World
Thank you so much for the lovely feedback. We’re really glad to hear you love your panelling and that the process felt nice and straightforward. We really appreciate you taking the time to share your experience!
Great Selection of panels, Speedy Delivery
Great selection of panels to choose from at great prices. Speedy delivery.
1 novembre 2025
Non scritta su invito
Risposta di Wall Panels World
Thank you so much for the kind words, Stephen!
Such an amazing company
Such an amazing company, with the highest quality of products. I have used 3 different types of panelling on 3 projects that I have done in my home and they all look incredible. Highly recommend, the customer service is brilliant, they couldn’t be more helpful. ✨🤍
5 novembre 2025
Non scritta su invito
Risposta di Wall Panels World
Thank you for such a lovely review. It’s fantastic to hear you’ve used our panelling across multiple projects and that each one has turned out beautifully. We really appreciate your kind words about the quality and the customer service - the team will be delighted to hear it.
Thank you so much for the recommendation and for continuing to choose us for your home projects.
Excellent!
Have worked with Wall Panels World to add panelling to our dining room (Florence kit), hallway, stairs & landing (Florence kit) and also our nursery (shaker kit).
Our panelling always gets so many compliments and completely transformed the rooms.
The panelling was of excellent quality, well packaged and delivered with care. Love that can opt for pre primed panelling!
Customer service has always been very friendly and helpful. Special thanks to Leticia!
1 settembre 2025
Non scritta su invito
Risposta di Wall Panels World
Thank you so much for sharing your experience! It’s amazing to hear how much the panelling has transformed each room.
We’re really glad the quality, packaging and delivery all lived up to expectations and it’s great to know the pre-primed option has been helpful too.
Your kind words about the team are truly appreciated. Thank you again for taking the time to leave such a lovely review.
Everything was great!!
Lovely customer service, lovely products, and great delivery! I’ve never had an issue with the products or the quality & I have done multiple projects in different rooms.
Great company.
5 febbraio 2025
Non scritta su invito
Risposta di Wall Panels World
Thank you for such a kind review. It’s wonderful to hear you’ve had consistently good experiences with both the products and the service, especially across several different projects.
We really appreciate your continued trust and support - it means a lot to the whole team.
Best place for panelling goods
Wall Panels World is the best company for any type of paneling job. Products are high quality, which makes working with them easy and they look amazing on. Team of this company is amazing, such a helpful and kind bunch of people. From helping choose right product for the job, to helping get you right amount and advising if you are not sure if project is right for the space. Delivery team is amazing too, help me put delivered goods in convenient space, which was massively appreciated. This is the company that you recommend to everyone who wants to add something great to their home!
6 novembre 2025
Non scritta su invito
Risposta di Wall Panels World
Thank you so much for taking the time to share such a detailed and thoughtful review. It’s fantastic to hear how well the panels have worked for your projects and that the quality has made the installation process easier. The team will be thrilled to know their support made a real difference.
We’re also really pleased to hear the delivery team were able to help place everything where you needed it. Your recommendation means a great deal to all of us. Thank you for trusting Wall Panels World with your projects!
Brilliant company!
Brilliant company!
Excelent products, super speedy delivery and the drivers are always so nice. Couldn't fault them at all.
3 novembre 2025
Non scritta su invito
Risposta di Wall Panels World
Thank you for such a lovely review - it’s great to hear you’ve been so happy with the products and the delivery service. We really appreciate your kind words about the drivers too. It’s wonderful to know everything has been spot on for you.
Beautiful panelling, exceptional customer service & products
Beautiful panelling! I’ve worked with this company 3 times on various projects and can confirm they’re super helpful, reliable, understanding, knowledgeable, great customer service and provide exceptional products for a luxury end product. Would definitely recommend and a shout out to Leticia who is always so lovely and helpful! Would recommend
30 ottobre 2025
Non scritta su invito
Risposta di Wall Panels World
Thank you so much for such a wonderful review. It means a lot to hear you’ve chosen to work with us across multiple projects and we’re delighted the panelling has helped you achieve the finish you were aiming for.
Your kind words about the team - especially the shout out for Leticia - are hugely appreciated and will certainly be passed on. Thank you for the recommendation and for continuing to put your trust in us.
Customer service zero
I ordered a sample from this company three weeks ago I have yet to receive it. The cost of the sample was £4.99 not a great sum of money but on a pension it is. I have emailed this company several times without any a response suffice to say I will not be using this company
13 ottobre 2025
Non scritta su invito
Risposta di Wall Panels World
Thanks for flagging this - really sorry you’ve been left waiting. That’s not the experience we want for anyone.
If a sample doesn’t arrive, we’re always happy to refund cost and send a replacement (tracked). Please send us your order number and postcode via Trustpilot DM or our email (or give us a call on 0121 661 1500) so we can sort this for you straight away. We’ll also check what went wrong with the emails to prevent a repeat.
Very poor unreliable company
Very poor unreliable company. Was promised delivery of wall panels within 5 working days. After 2 weeks, only half the order arrived at a time much later than the sms suggested (about 7pm). I was told I’d recieve the rest the following week. I received an sms stating it was due to be delivered today, and the tracking then indicated it had been delivered when we’d received nothing. I contacted the company who stated that the product still wasn’t in stock and wouldn’t be available for at least a further 2 weeks. No offer of compensation of any sort.
Avoid at all costs
3 ottobre 2025
Non scritta su invito
Risposta di Wall Panels World
We’re very sorry to hear about your experience and can completely understand your frustration with the delays and communication around your order. This certainly isn’t the level of service we want any of our customers to receive.
Our team is currently reviewing our stock and delivery processes to ensure situations like this are handled more smoothly in the future. We appreciate you taking the time to share this feedback - it helps us identify where improvements can be made.
If you’d like us to take another look at your order specifically, please reach out to our customer care team and we’ll do our best to assist further.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.