I was unable to return an item as the return’s portal didn’t recognise my order number. I emailed the customer support team and received a very prompt and informative reply giving clear instructions... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I ordered a couple of dresses from Wallis recently but Royal Mail messed up and sent them back to Wallis rather than to me! I contacted Wallis customer services who resolved the issue and resent the... Leggi di più
Great customer service. After not receiving any emails for returns after 2 wks I got in touch and it was quickly sorted and my refund issued. I have knocked off a star as it shouldn't be up to the cu... Leggi di più
Just had excellent service from customer care in returning an item . There seemed to be an IT glitch which prevented me from accessing my account . However , they were persistent in working this out a... Leggi di più
Le persone hanno visualizzato anche
Unable to download a QR code to return…
Unable to download a QR code to return my Wallis parcel and emailed Wallis customer services. I received a prompt reply from Ella along with a QR code. Excellent service
30 luglio 2022
Non scritta su invito
Quick and efficient customer service
An error on my part was quickly resolved by Christfel. Excellent service.
15 luglio 2022
Non scritta su invito
I thought I had a problem with the…
I thought I had a problem with the payment part of the ordering process. I contacted Wallis very late on Sunday evening and Patricia responded very quickly indeed. I had been impatient and not waited long enough for processing. But Patricia was so polite, helpful and efficient.
4 luglio 2022
Non scritta su invito
Excellent customer service from Julie…
Excellent customer service from Julie in helping me to return some trousers.
3 luglio 2022
Non scritta su invito
Great customer service from everyone &…
Great customer service from everyone & Julie kindly arranged my return when I was having difficulty
3 luglio 2022
Non scritta su invito
Prompt response with a helpful approach.
1 luglio 2022
Non scritta su invito
Ella has been so efficient
Ella has been so efficient, helpful and extremely curtious to deal with.
24 giugno 2022
Non scritta su invito
Excellent customer service help
I contacted customer services for help and advice and was delighted at how quick and helpful they were. I had ordered a lovely dress but it was a little bit tight so ordered another in the next size which is perfect. Before I had the chance to return the first one, I took ill. Once better I then had difficulty dealing with the return as 28 days had elapsed. The customer service team were so friendly and quickly helped me when I emailed them to explain the situation. Within a couple of hours my problem was resolved. Thank you so much.
18 giugno 2022
Non scritta su invito
I am so very grateful to a young lady…
I am so very grateful to a young lady called Julie after 5 days of emails ect she managed to sort me out when NO one else could I was so worried, but Julie Sorted it out immediately I am very impressed I was just going around in circles a huge Thankyou Julie, I have know received labels so can at lasts return my dress well done and a huge Thankyou very impressed .
25 maggio 2022
Non scritta su invito
Was Waiting for a refund
Was Waiting for a refund and checking my account so email Jeremial and he sorted for me. It shows at the time of the actual transaction if you used your Mastercard. Very friendly and efficient.
20 maggio 2022
Non scritta su invito
Very Helpful Customer Service
I had a problem today with returning an item, so I contacted Wallis customer service team via Messenger and got a very quick response to my problem. Both Lay and Joyce P. were very helpful and I no longer have to worry about being able to return my item.
17 maggio 2022
Non scritta su invito
wallis…twitter help
Recently had to use the twitter wallis help to arrange a return & was pleased how easy it was, my assistant ~Louie was very helpful and efficient.
11 maggio 2022
Non scritta su invito
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