Unresolved refund issue. I reached out to Wakanow NG’s contact centre after not receiving my full refund, and since then, I’ve been completely ignored. I paid almost 730k for a trip but only 650k i... Leggi di più
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If you hear anything about a company called Wakanow, I strongly advise you to run and never look back. I do not leave reviews, but I feel compelled to share my experience with this company Called... Leggi di più
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⭐⭐⭐ 3/5 – UPDATE: They Made It Right I'll be honest — my initial experience with this site left me frustrated. I booked a flight, was told no seats were available, and then waited over three... Leggi di più
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Updates: The Issue has been resolved by Peter. I recommend wakanow needs strong and high technology on website, app and following up messaging systems. Kindly just be patient with wakanow. Thanks... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Wakanow is Africa’s leading full-service, online travel concierge. We provide our travelers with a one stop portal for Flights, Accommodation, Visa assistance, Holiday packages, Rides, Airport lounge and protocols that bring convenience to your travel needs.
Informazioni di contatto
Lagos, Nigeria
- wakanow.com
2,7
Scarso
69 recensioni
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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They are Scammers and Fraudulent!!
They are fraudulent and have the worst customer service ever. We booked a flight and had to change a date. For that they sent a mail that we needed to pay an extra 20k Naira within a 20 minutes window. Such a time-sensitive email should have been on a call or text. Anyway, we made payments exactly 20 mins and they did not confirm payment until another 40 mins, saying time had elapse and we have to pay another 45k. We asked for a refund and they said it would take 4-6 weeks and we may not get a full refund. Back to a corner, we called and asked to make payment on the spot. We did and asked them to confirm but the customer service said they will send our confirmation email. They never did and we called after a while. Then they said time had elapsed again and we needed to pay extra. It was at this point we went berserk and only after a few minutes of madness display did they approve our flight change.
Note that this change would have cost us only about 5k if we had booked directly from the airline.
20 aprile 2026
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Risposta di Wakanow Travels
Dear Emmanuel, we sincerely apologize for the frustration you experienced while trying to change your flight date.
We understand the inconvenience caused and regret that our service fell short of your expectations.
Please note that flight change fees are dynamic and can vary due to seat availability, class, and travel date proximity. These costs are set by the airline based on the available booking class and may change in real time. To help secure the quoted fare, we provide a payment window, as prices can increase if not confirmed within that timeframe.
We’re sorry for the issues you encountered with payment confirmation and the resulting fee increase. This is not the standard we strive to maintain.
Kindly share your Booking PNR with us on WhatsApp at this number +2349169948530 so we can further review this in detail and take the necessary steps to resolve this for you. We appreciate your feedback and remain committed to improving your experience.
Thank you.
Wakanow and Kalabash are a scam. Avoid them!
First off, I had used Wakanow 2 times in the past without any issues. Few minutes ago, I tried to book a flight and I chose the pay small small option. When I paid, I still had the normal flight price I was supposed to pay and when I got email notification, it says my total would be £707 instead of £657 or thereabouts.
I chatted them, they transferred me to one Kalabash. The interesting part is, I couldn't find anywhere it says interest would be paid on PSS on the website. I was also told the amount is locked, even if I pay the balance instantly, the interest cannot be reduced nor removed.
Another interesting thing is, they can extend the time to make the repayment for you but they won't reduce it.
My advice, avoid Wakanow and Kalabash or whatever they call themselves. Book directly on the airlines' website.
They just want to make money, they don't care about you.
You're welcome.
19 aprile 2026
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Risposta di Wakanow Travels
Dear Olamide, thank you for sharing your feedback on Wakanow’s Pay Small Small (PSS) service and Kalabash. We sincerely apologize for the frustration experienced, especially given your previous positive experiences.
To clarify, Pay Small Small, powered by Kalabash (a subsidiary of Wakanow), allows customers to secure bookings with a deposit and pay the balance in installments. As stated in the terms and FAQ, a service charge applies based on the selected repayment tenure. This is a fixed fee for the installment service, not traditional interest. However, the longer the repayment tenure selected, the higher the applicable service charge. In addition, if a customer defaults on the agreed payment plan, additional charges may apply in line with the terms and conditions.
Once a payment plan is selected, the service charge is locked in for the duration of that plan, meaning the total amount remains the same regardless of early repayment.
We understand your concerns about transparency and are continuously improving how we communicate these terms. We encourage customers to review the full PSS terms before completing a booking.
We would appreciate the opportunity to review your case further. Please share your booking reference via WhatsApp on +2347035476694 so we can assist you directly.
Thank you.
Terrible Organisation!!!!!
If you hear anything about a company called Wakanow, I strongly advise you to run and never look back. I do not leave reviews, but I feel compelled to share my experience with this company Called Wakanow.
I paid for a ticket using my Klarna account, which is registered in my name and is designed to be secure for both parties. A few days later, I was asked to provide a selfie along with my passport, which I submitted as requested. I was then informed that my payment had been flagged by their system.
Given their past reviews, I am concerned that they may be attempting to cancel my ticket in order to impose additional charges which I’m not going to pay. For your own peace of mind don’t fall for their trick.
16 aprile 2026
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Risposta di Wakanow Travels
Dear Moses, thank you for your feedback, and we’re sorry for the concern this has caused.
At Wakanow, some payments, especially via platforms like Klarna, may be flagged for additional verification as part of standard security checks to protect our customers.
Please note that this process is not intended to cancel bookings or apply extra charges, but to ensure transactions are authorized.
Kindly share your booking reference with us via WhatsApp at +2349169948530 so we can review and follow up to ensure everything goes smoothly.
Thank you.
Unresolved refund issue
Unresolved refund issue. I reached out to Wakanow NG’s contact centre after not receiving my full refund, and since then, I’ve been completely ignored. I paid almost 730k for a trip but only 650k is being processed for refund. While I understand that service charges may be non-refundable, other add-ons should have been included.
I was told the refund had been processed, but I haven’t received a single kobo since then. The screenshot sent to me even showed the status as “pending.” I pointed this out, and that was the last I heard from them. Very disappointing experience.
Issue resolved, thanks to Peter from Wakanow Customer Experience Team
3 aprile 2026
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Risposta di Wakanow Travels
Hello there,
We sincerely apologize for the delay and lack of communication regarding your refund.
This is not the experience we aim to provide. Kindly share your booking details with us via WhatsApp on this number +2349169948530 so we can urgently review and resolve this.
Thank you for your patience.
⭐⭐⭐ 3/5
⭐⭐⭐ 3/5 – UPDATE: They Made It Right
I'll be honest — my initial experience with this site left me frustrated. I booked a flight, was told no seats were available, and then waited over three days for a refund with no communication. It was stressful and I feared the worst.
But after I reached out following my previous review, they responded quickly and refunded me in full without any hassle. That counts for something.
Every company can have hiccups — what matters is how they handle them. They could definitely improve their response times and communication, but ultimately they did the right thing. I'm willing to give them another chance in the future, with a bit more caution.
Hopefully they use this as a learning experience to serve their customers better.
4 aprile 2026
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Risposta di Wakanow Travels
Dear Charles, thank you for your honest feedback and for giving us the opportunity to make things right. We sincerely apologize for the initial inconvenience, delay, and lack of communication you experienced. It’s understandable how stressful that must have been.
We’re glad we were able to resolve the issue and process your refund in full. Your feedback on improving our response times and communication is well noted, and we’re actively working to do better.
We truly appreciate your willingness to give us another chance and will strive to provide you with a smoother experience next time.
Thank you.
Lack of proper communication with…
Lack of proper communication with customers.
No good customer service and welfare at heart.
7 gennaio 2026
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Risposta di Wakanow Travels
Hello there, thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience experienced.
At Wakanow, we place a strong emphasis on customer satisfaction and clear communication, so it is concerning to hear that we fell short in your case. Please be assured that your feedback has been taken seriously and will be reviewed internally to help us improve our service delivery.
We would appreciate the opportunity to look into your experience and make things right. Kindly reach out to us with more details of your booking or concern via WhatsApp through this number 09169948530 so we can assist you promptly.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.
No communication, Denying/Delaying Refund
Just and update to my review below: I got my refund on Feb 25 following the review submitted on Feb 22.
However, it is quite annoying that it took me going public through a negative review of Wakanow to get this resolved.
That being said, big thank you to “Peter A” from Wakanow for acting promptly . Not only did you email or message, you also called and left messages - Weldone Peter
Regards,
Bie Peterside
The airline operator cancelled the flight and I notified Wakanow and requested a refund.
Wakanow ceased communicating even after the airline confirmed to me (with Wakanow in copy of the email) that they refunded Wakanow since December 30, 2025. I’ve sent the airlines email confirmation to Wakanow customer service via info@wakanow dot com and support@wakanow dot com their staff responsible for airlines refund and even their management team (mails delivered) and yet they all ignored my mail - no response till date. Fun fact, to test their email are still operational, I sent a message seeking for help to pay for booking via another email address of mine to info@wakanow dot com and they’ve responded not once but thrice - this confirms they are clearly ignoring my mails requesting for my refund.
Wakanow is simply fraudulent - so business at your own peril. This firm should not be allowed to operate anymore.
Thanks
BDP
22 febbraio 2026
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Risposta di Wakanow Travels
Hello there,
We sincerely apologize for the inconvenience and frustration you have experienced. This is certainly not the experience we intend to provide.
At Wakanow, we are committed to transparency and professionalism in all our dealings, and we take refund concerns very seriously.
Kindly provide your email address or the ticket PNR number via Whatsapp on this number 09169948530 so we can promptly review your case and address it immediately. We look forward to resolving this for you as quickly as possible.
Scam scam scam, run from this company
This is my second review, the first one was on 6th January 2026, Wakanow made me pay for a flight twice, I booked the first one they said something was wrong I will get back my money in the evening, then only one seat was left in this flight, I booked another, since then till now I got back my refund on 17th of February with -100,000 naira deducted, this is robbery and this company should not be allowed to operate in a country like Nigeria, how do you steal 100,000 from a common man
17 febbraio 2026
Non scritta su invito
Risposta di Wakanow Travels
Hello there, we sincerely apologize for the experience you have described and understand how concerning this situation is.
Please be assured that we do not deduct funds arbitrarily. Refunds are processed in line with the airline’s fare rules and applicable charges. However, we take your concern very seriously and would like to investigate this properly.
Kindly provide more details of the transaction via WhatsApp on 09169948530 so we can review and address the matter promptly.
We look forward to resolving this for you.
Wakanow really turned it around- it’s an excellent experience
Wakanow really turned it around. Ended up being smooth and satisfying — thank you for excellent job!
9 febbraio 2026
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Risposta di Wakanow Travels
Dear Sodiq, thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience.
Hostile and Unpleasant staff
Had a very unpleasant experience with the staff who attended to us this morning. I got the @wakanow Travels at Ikate this morning quite early and had to wait in the car for the office to resume. After the long wait , we walked in and met a very unfriendly and hostile lady. Who didn’t have any courtesy. We eventually left without making any bookings because her demeanor was very discouraging and decided to book with another agent.
11 febbraio 2026
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Risposta di Wakanow Travels
Dear Vivian,
Thank you for your feedback. We sincerely apologize for the unpleasant experience you had at our Ikate office. The behavior described does not reflect Wakanow’s service standards, and we regret the inconvenience and disappointment caused.
Your feedback has noted for review and appropriate action. We truly regret losing the opportunity to serve you and hope you’ll consider giving us another chance.
Kindly send us a direct message on WhatsApp via 09169948530 so we can assist you promptly.
Thank you.
I had an excellent experience with the…
I had an excellent experience with the team! They responded swiftly and ensured my issue was fully resolved. Highly recommend their service!
31 luglio 2025
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Risposta di Wakanow Travels
Dear Aisha, thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience.
It was very fast with good customer…
It was very fast with good customer care I loved it
10 febbraio 2026
Non scritta su invito
Risposta di Wakanow Travels
Dear Khaleed, thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience.
Wakanow services are very superb
Wakanow services are very superb. Kudos to you guys
10 febbraio 2026
Non scritta su invito
Risposta di Wakanow Travels
Dear Hammed, thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience.
The important thing people should know is that wakanow is the best when it comes to traveling etc...
They are fast and the offers good services to there customers nation wide, very reliable ,,,,I used to be scared about booking flights from travel agencies but my first experience with Wakanow changed the whole mindset for me. They are reliable and have the best customer service.
10 gennaio 2026
Non scritta su invito
Risposta di Wakanow Travels
Dear Mrs Johnson, thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience.
Risposta di Wakanow Travels
Dear Ogheneovo, thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience.
Wakanow is the most reliable and…
Wakanow is the most reliable and efficient travel agency I have ever used. They have the best customer service and most affordable flight and hotel prices you can get anywhere. Please book from Wakanow and enjoy peace of mind.
6 febbraio 2026
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Risposta di Wakanow Travels
Dear Peter, thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience.
Just stay away from them ! Simple .
Several months after my review...throwing light on my more than horrible experience with wakanow ,I was contacted by their customer team . I shared details with them and documented evidence of what ensued . They apologised and promised to look into it only to get back to me with this message "Following our review of your complaint, we observed that the transaction was handled by our Ghana subsidiary and is therefore outside our direct scope, as we do not operate within the same market. However, we have escalated the matter to the relevant team in Ghana and will continue to follow up to ensure it is resolved." On the 12th of January 2026 . Till now no response , no follow up , nothing ! Hiw can such a company operate . How. Its a total scam !!
12 gennaio 2026
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I recommend wakanow.
Updates:
The Issue has been resolved by Peter. I recommend wakanow needs strong and high technology on website, app and following up messaging systems. Kindly just be patient with wakanow. Thanks
Pls I booked flights for airpeace, keep getting messages every 30mins to make payments or fare will change, I made payments immediately I was booking with Barclays bank account. Nigeria thing is always problematic. God mercy
18 gennaio 2026
Non scritta su invito
Risposta di Wakanow Travels
Dear Sohia,
We acknowledge your complaint and sincerely apologize for the inconvenience and frustration you experienced. We wish to clarify that airline fares are dynamic, and if the bank delays payment confirmation, automated reminders may be sent, even when payment is made promptly. We regret how this came across.
Please share your booking reference with us privately via WhatsApp at 09169948530 so we can review the payment status and assist you accordingly. Your feedback is appreciated, and we’re committed to improving your experience.
Peter, Wakanow CX Team.
Bad to Good
My issues was resolved promptly, although I had to escalate the issue.
3 gennaio 2026
Non scritta su invito
Risposta di Wakanow Travels
Hello there, we are sorry to hear about your experience and understand how frustrating name-related issues on a ticket can be. Please note that name details are issued exactly as provided during booking, and airlines have strict policies regarding name corrections.
That said, we take your concern seriously and would like to review this matter promptly. Kindly reach out to us via WhatsApp at 09169948530 or email cx@wakanow.com, sharing your booking reference so we can assist you accordingly.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Risposta di Wakanow Travels
Hello there, we are truly sorry to hear about your experience and that it left you feeling this way. This is not the level of service we strive to provide. We would really appreciate the opportunity to understand what went wrong and assist you further.
Please reach out to us via WhatsApp at 09169948530 or email cx@wakanow.com with more details, and our Customer Experience team will be glad to support you. Thank you for bringing this to our attention.
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