Wain Homes Recensioni 

Very poor service and customer care service, the garden wall have big cracks and was removed by Wain Homes since Sep, 2025, after that, no one has replied when can repair for me. Have sent email to customer service, the reply was “Site manager and repairing team do not have confirm date to repair”……

There are some broken into the garden, garage cases in the residential area and without the garden boundary wall, I really feel unsafe. I have send email to the site manager but no reply as usual. I have sent a formal complaint email to the customer service again on 22/1/2026, they said formal pathway to resolution will be provided to me within 10 working days.

I have sent email to the customer team again on 23/2/2026, they have replied me this time but still saying “ The current information I have is that there have been discussions with the Engineers, Bricklaying and groundwork teams but have not received anything further to advise when works will be carried out. I have today forwarded your latest email to the Contracts Managers and Build Teams asking for some further information to provide you”

“Really great service”, can’t repair the wall for more than 6 months after taken off, “Good job Wain Homes”

Very happy with the recent visit from Paul. He explained to me how the problems occurred, what needed doing and the next steps. He was very helpful

Paul came out to do the beading on our staircase - really pleased with the workmanship and he was lovely to interact with - would highly recommend!

Rich from the customer care team came to plaster my ceiling after a repair had been carried out. I’d definitely recommend him to anyone. He was efficient, clean and tidy and the work was carried out to a very high standard.

Moving into our new home with Wain Homes has been a great experience from start to finish. The whole process was smooth, well-organised, and far less stressful than we expected. Claire was incredibly helpful and kept us informed at every stage, always happy to answer questions and make sure everything was progressing as planned.

When we got the keys, we were really impressed with the quality of the build and the attention to detail throughout the house. Any snags (minor) were resolved straight away by the site team Shaun & Alex who have also been fantastic during this process.

Overall, we’re absolutely delighted with our new home and would definitely recommend Wain Homes to anyone looking for a high-quality new build.

My boyfriend and I bought a 3 bed property on the Meadfields development and couldn’t be happier with the whole process and now what we get to call our home. As first time buyers, we were new to everything however Caroline made the entire process a dream - an absolute credit to wain homes! The site team have been great and super helpful - any issues (which have only been minor) have been resolved / tended to quickly and we’re super happy with our purchase. A big special thank you to Caroline!!!

We moved into our house (Rectory woods) around 5 weeks ago and are really enjoying our new house. There was obviously bits of snagging which comes with the territory, but the site managers Sean and Alex and sales manager Claire have gone above and beyond to ensure timely fixing/repair/touch ups have happened. They have made time to answer all our questions and guided us with advice about any future issues. Moreover, they just seem really decent people and their customer service skills are fantastic.

Today Mike and Paul from Wain Homes came to sort a few of our doors that were not closing properly. They arrived promptly, were very polite, everything was left really clean and they did a brilliant job! Thank you so much for your help.
Emma and David

Still no wheel wash on site at Farriers Chase in Clayton-Le-Woods. I am informed that planning permission was granted on the basis of this being on site. Roads covered in mud every day this week so far. Even got to the point where the Speaker of the House of Commons is contacting Wain Homes over the issue. Absolute shambles of a company who previously told me took their responsibilities to the local community seriously.
DO THE RIGHT THING PLEASE AND STOP COVERING THE ESTATE IN MUD.
**This is not the first time I have had to contact Wain Homes about this issue. In fact it seems you are only taking the matter seriously due to Planning Enforcement from Chorley Council getting involved.

I recently purchased a new home for my father at Shropshire height, Dad was worried about the move as at 93 it was a huge life change for him.
I cannot praise the help & support I got from Anita in the sales office, who was patient & proactive throughout. Dave Adams the site manager has assisted us with every aspect of the new home, any issues & minor snags have been dealt with efficiency & great understanding.
Both Anita & Dave have gone above & beyond & I cannot praise the service ( & the lovely new home ) enough, thank you !

We had such a positive experience with wain homes and Karen in particular. Karen is really friendly and always happy to help. For us she has made what can be a stressful experience feel very smooth and exciting. We have always felt supported throughout. You can tell she genuinely cares about her customers and takes pride in what she does. She helped us secure our first home and we would 100% recommend.

We just moved into our new place 3 weeks ago, and we simply couldnt have asked for better builders. The site managers sam and ollie are superb, and cant be more helpful to us. They even helped us clear out our moutain of cardboard boxes, and power washed our drive after lots of mud, absolutely stellar customer service. Would highly recommend, the level of finish, and professionalism they show daily is superb, its just a shame the buying process was so complicated 😩

In summary, 5* builders, 2* sales process.

The house is great, made to a high standard. It stays warm all day without having to turn the heating on at all.

The assistant site manager was fantastic at looking at our snags and getting them sorted promptly and overall going the extra mile to make our experience of settling into our new home as smooth as possible.

The only issue we experienced was that some of the tradespeople fixing our snags weren’t the best at taking proper care to not cause additional snags whilst fixing our original ones.

However, any mistakes they made during the fixing of snags were promptly dealt with by the assistant site manager.

From start to finish everyone has been superb - professional & reassuring throughout the whole house buying process. My buyer fell through & they organised a last minute part exchange so we didn’t loose the purchase. Sam & Olly on site have been fab working trough the teeny snags & being on call in case anything went wrong. Top notch all around

My wife and I bought a Wain Homes property on the Cardwell Park estate and couldn't be happier.

The team here, Sam; Suzanne and Karen to name a few, have been amazing and patient with all our questions as we settle in.

The quality of the finishings are really good compared to our first new build we bought.
The team behind getting us into our new home within weeks was super.
We have had snags, and thats to be expected. The speed and care to which they've been sorted out however has been the real deal.

Really happy in our forever home!

Gary was very helpful in sorting out our leak from our upstairs shower. He found what the issue was efficiently and made sure the plumbers were called over on the same day to sort the issue. After this was done, he repatched our ceiling and made sure to paint over it. I'm very happy with the result; our leak has gone and you wouldn't be able to tell we had a patch cut into our ceiling. On top of this, he was also helpful in efficiently sorting out a few other issues around the house. Highly recommend Gary

Paul came round today to figure out why we were getting so many poly balls in our kitchen. He found the problem and rectified it quickly. He also showed me what the problem was and explained how he fixed it. Thank you so much Paul! Legend.

Very well planned estate. Lovely home.

Supportive staff

Paul and Deb were friendly and helpful and able to fix some issues straight away