The Ivy Recensioni 628

Steak was stunning this afternoon.

visited your venue recently and had an upsetting experience that I feel needs to be addressed.

I have mobility difficulties and was struggling at the time. I asked staff for help charging my phone, as I was in a vulnerable position. Rather than feeling supported or reassured, I was repeatedly told I could not use any available sockets, without any attempt to offer an alternative or show understanding of my situation.

This left me feeling dismissed and uncomfortable, particularly given my circumstances. I also felt the situation escalated unnecessarily, as I was later told I would not be served.

I fully understand that there may be policies around safety or equipment use. However, I would have expected a more empathetic and accommodating response, especially when a customer is clearly struggling.

I would appreciate a clear explanation of your policies in this situation, and whether staff are trained to support customers with additional needs. I would also like to understand why no reasonable alternative or support was offered.

Firstly the was a surprise birthday present for my partner who had no idea I had planned something special

Upon arrival everyone was nice and pleasant and welcoming as we sat down we were given a very bland and basic menu which was not the one I had see online

When I asked if there was a different menu I was told that no they had changed the menu

We order a starter which was a very dry bruschetta with no dressing or oil and was just bread and tomato’s
The chicken strips was very dry and over cooked and burnt in stale oil

The main course we ordered was lasagne which both portions were burnt and very over cooked in a mircowave as the centre was cold
When the bought out a second plate of this I could not get the fork into the lasagne and sent this back too
I was offered a pasta with spinach and ricotta and I said no multiple times and still it was produced at our table which looked like a bowl of tomato purée

This has totally left a sour taste on a special day

Also i suggest that the female toilets are checked as my partner has said that the venue of such high standards and name the toilet were totally out of toilet paper not very clean. I have seen public toilets cleaner

As I work in the entertainment sector I have been to many high end restaurants with excellent standards this i would defo avoid

It was "restaurant week" in Liverpool. There was a deal of 3 course meal for £35. Including a glass of sparkling wine.
There were five of us celebrating a friends 70th birthday. There was a supplement of £4.95 as one of my friends had Sirloin steak. I also had a bottle of Ivy lager, and another friend had a diet coke.

When the bill came in it was split five ways. It worked out at £57 each.
Apparently there was a £30 service charge.
The food itself was ok, apart from my starter which was crab with avocado salad. It wasn't FRESH crab it was TINNED crab and rather bland.
I wouldn't eat there again. I think £285 for five people was very overpriced.
I didn't complain at the time as i didn't want to spoil the my friends special birthday.

I have just returned from Palma Mallorca, where i ate in some lovely restaurants. Fresh seafood, lamb, fish... all FRESH. There was three of us, and each time the bill came in at between 90 - 110 Euros, and that included wine.
And NO service charge.

The Ivy Chelsea Gardens.
Beautiful soroundings, food did not disappoint. Service was non existent. We got seated, 20 Minutes passed, we had to ask to order drinks. Ordered food, took another took 20 mins to arrive, one of the starters came without the side bread, this came 15 mins later after starter was eaten.
Had to chase up Mains, this took 40
Mins to arrive.

Dreadful service, restaurant was not even busy & appeared to have plenty of staff.

Service has definitely gone down hill sadly

Our table was booked for 5p.m. on Saturday 18th April at the Ivy Leeds but we didn't get to the table until 17.16p.m. as the restaurant was 'running late'. Nobody took our coats when we entered. One coat was taken at the table and we were told someone would come back for the second, but they didn't. We were seated at the table for ten minutes before anyone gave us any attention. It took a further 8 minutes to get a drink - so over half an hour after our booking we managed to relax with a drink. Part of our measure of a good restaurant is the welcome and how soon you are offered a drink. The salmon fishcake course was very dry. It seemed to have been sitting under a heat lamp for some time. The dish wasn't helped by the poached egg being more hard boiled than poached. We won't be returning any time soon even though we are gold tier members.

Ivy Chichester. Poor poor poor waiting well over 75 minutes for the main to arrive after the starter and to be honest our appetite was lost, we chased three times just not good, food finally promised to arrive in 3 minutes was another 12 and then over 75 minutes from clearing our starter. Same with drinks arriving late and having to chase and drinks arriving separately 20 mins apart and being told they were busy!? Is that my issue or their greed and dilution of basic service or for me to suffer as a result? Having eaten in many of these restaurants around the UK they need to resolve this for Chichester. Ruined the night.

Food was amazing and our waitress iesha was fantastic and made us all feel so welcome

The Ivy in Cardiff is one of my favorite places in town. From the service to the managers, everyone is just really lovely and I love the level of customer service. I went last night (a Sunday) and it was the perfect way to wind down my weekend, finishing off with a salted caramel espresso martini is the best way to end any evening. Will definitely be back!

Impressive surroundings but average food and the DJ made it impossible to have a conversation.

My husband and I booked a table at The Ivy to celebrate our wedding anniversary. My expectations were high as one might expect from a brand like this. HOWEVER we were really disappointed. For a start, there was a DJ on and the music was really loud. It would have been great for a bar but definitely not for a restaurant of this standing. We could barely hold a conversation during our meal given the volume of the music! I’ve no idea what that was all about or, indeed, why anyone would think a DJ was appropriate in a fine dining restaurant!! Then there was the food - it was average, at best. The best bit about it was the bread we had for starter. The service was fast and the staff were friendly but that was the only only bonus as it meant our dining ‘experience’ was over quickly and we could leave and have a conversation.

In a nutshell - lovely surroundings, fast service, friendly staff but absolutely zero atmosphere (due to the DJ) and average food.

Thank you to the manager of the Ivy in Leeds for resolving my query to a very satisfactory conclusion. It is very much appreciated.

PEOPLE LISTEN UP! DO NOT EXCEPT BADLY COOKED OVER PRICED FOOD. If only I could give zero stars...but they can have the 1 star for not charging us a penny which was nice. The chicken milanese was overcooked and undercooked all in one....a real skill actually, yes this is sarcasm. The menu said it came with a salad...er 2 pieces of tiny lambs ear lettuce doesn't not make a salad...its a garnish. Plus it doesn't come with chips...£5.95 for cheap frozen chips...otherwise known as a chip tax. It really should come with chips. So in total 27 hard earned quid for such low rent rubbish. Unfortunately they are trading off a big name and using inferior quality products. Tut tut. We will never return but thank you for the other free low rent shepperds pie and gin and tonic

Great place where to go with your family
We love Blackheat one

Started slightly loud (music-wise), but the staff sorted it instantly and moved us — no fuss at all. They even double-checked a drink order as it might’ve been too sweet… which says everything about the level of care.

Food was incredible, service even better. Properly looked after from start to finish.

Excellent food and service at the restaurant in Marylebone. Had a great evening, if a little noisy. Our waiter, Suhel, was very attentive.

Visited The Ivy Marylebone Tuesday 31st March . Very poor, slow service. I was treating my guest for her birthday and the whole experience including food was disappointing. Nowhere do they list an email in order to make contact and complain. Filled in an online message service and received an automated reply saying someone would be in touch....I'm still waiting. Would not recommend.

When we arrived the table was not ready ,told to perhaps order a drink at the bar . No sooner had we ordered we were taken to the table . Husband ordered a whisky and water . Water in small jug when he poured it he saw the inside of the jug was dirty . Had the drink changed. Ordered our food . Half way through the starter the main came???.we said to put it on the table didn't fancy getting a Luke warm steak back . Mine was ok but husbands was dry at one end as it wasn't the same thickness throughout. Overall the whole experience was not as expected for a £150 +meal . Will not return . Sorry to say .

They didn’t have chicken nuggets 😡😡

We had a fantastic meal at The Ivy Brighton. The Heritage menu with French onion soup & cottage pie was delicious & good value. Excellent service from Giuseppe completed a great evening. We look forward to our next visit.

Had an evening meal at The Ivy in Harrogate 19/03/2026. Had a couple of lunches at various other restaurants over the years and no real complaints. I have no complaints over the service or the food. Everything was good. The pricing model they apply however is far from satisfactory. Im no skinflint and don't mind paying a bit extra for quality but............when I order a meal, I expect a meal and not just the main element. To class basic staples like mash, peas, broccoli, rice, chips & veg and charge from £4.15 to £6.75 is ridiculous and borders on theft. The mains are at best maybe competitive with other good restaurants. Add a couple of sides and it becomes expensive and not even value for money. I have not experienced this before and would not visit again just for this reason. For me, I felt it spoilt what should have been a great evening. Daft thing is.....I wasn't paying for it, the company was as a bit of a thank you!!