I visited the stirchley branch and was greeted by Dave and Alfie. They were extremely helpful and guided me to what worked best for me after expressing what I was looking for. I have already recommend... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The Derby branch is a very popular store because all staff are faultless in customer care and have exceptional knowledge of VPZ products and the health benefits of vaping over smoking. I visited the l... Leggi di più
L'azienda ha risposto
Been a while since I visited this store. Didn't really know what I wanted, and I asked lots of probably unnecessary questions. The two lovely staff members, Dominque and another lady answered everyth... Leggi di più
L'azienda ha risposto
Placed an order on 3rd of January expecting it to be delivered on Saturday paying for that pleasure Still no delivery on Monday 5th only to be told sorry there was a stock take (nothing on website... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!
VPZ
Scritti dall'azienda
- The Vaping Specialist
- VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.
Free Next Day Delivery When You Spend £19.99
Order Online Today
Shop online at VPZ and get free next day delivery when you spend £19.99 or more.
Informazioni di contatto
1 Huly Hill Rd, EH28 8PH, Edinburgh, Regno Unito
- 0131 322 8888
- support@vpz.co.uk
- vpz.co.uk
4,0
Molto buono
15.998 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Jess is so knowledgeable about the…
Jess is so knowledgeable about the products and us really helpful
18 febbraio 2025
Non scritta su invito
Risposta di VPZ
Hi Carol,
We're glad to hear that you had a positive experience. We strive to provide our customers with knowledgeable and helpful service!
Thank you,
VPZ
Really helpfull
18 febbraio 2025
Non scritta su invito
Risposta di VPZ
Hi Scott,
Thank you for taking the time to leave us this 5 star review!
We're glad to hear that you found us helpful.
Thanks again,
VPZ
VERY HAPPY WITH MY PURCHASE
VERY HAPPY WITH MY PURCHASE
OF COLA DISPOSABLE VAPES GOOD PRICE
12 febbraio 2025
Risposta di VPZ
Hi Nananet,
We're thrilled to hear you're happy with your purchase! We appreciate your kind words and are glad you found the price to be good.
Thanks,
VPZ
Id like to right another review of…
Id like to right another review of VPZ,, Im impressed with engineering of the Tugboat vape devide,, Its coils (heads) last very well compared to other devices you can buy around.. Great device. And the eliquids are lovely as well. When Ive got some dosh,,Ill be over to buy,,n try a few more flavours out. Kind regards.. Highly recommend.
17 febbraio 2025
Non scritta su invito
Risposta di VPZ
Hi Dan,
Thank you for your kind words and positive review. We're thrilled to hear that you're enjoying the Tugboat vape device and the quality of our coils.
We appreciate your feedback on the e-liquids and are glad you find them enjoyable. We look forward to welcoming you back soon to try some new flavours.
Thank you,
VPZ
Risposta di VPZ
Hi There,
We appreciate your kind words and are glad to hear you were happy with the speed of your delivery.
Thanks,
VPZ
positive experience
I just want to provide positive feedback on a member of your team.
Taylor from the Airdrie branch was super helpful today. She was really friendly and took the time to discuss my needs in terms of flavours I enjoy and had some excellent recommendations.
She is an absolute credit to the team and provides the kind of service that breeds loyalty.
Efficient, friendly and provided a complete service and excellent customer experience.
Please pass on my thanks. People are all too quick to complain when stuff doesn't go their way but when things go great this needs to be called out too.
16 febbraio 2025
Non scritta su invito
Risposta di VPZ
Hi Patrick,
We truly appreciate you taking the time to share your positive experience. It's wonderful to hear about Taylor's exceptional service and how she went above and beyond to understand your preferences and provide excellent recommendations.
We're proud to have team members like Taylor who embody our commitment to delivering a positive customer experience. Your feedback is invaluable and will be shared with the team.
Thanks again,
VPZ
Bought online and in store
Bought online and in store.
Never had any issues with purchases
17 febbraio 2025
Risposta di VPZ
Hi Darren,
Thank you for your kind words. We appreciate your loyalty and the positive feedback. We're glad you've had a positive experience with our products and services.
Thanks again,
VPZ
My experience with vpz
I've used vpz for years there service is second to none I buy aeq 2.0 devices and pods my last order was aeq 2.0 pods which I use with nasty salty gold blend tobacco which is great smoke as helps me deal with my follicular lymphoma cancer
12 febbraio 2025
Risposta di VPZ
Hi Alan,
Thank you for your kind words and for being a loyal customer.
We appreciate your feedback and are glad to hear that you have had a positive experience with our products and services.
We are committed to providing the best possible experience for our customers.
Many thanks,
VPZ
The delivery service is first class and…
The delivery service is first class and the website is easy to navigate. your get a good discount on large orders which is a bonus. I can relax knowing that the products are of the highest standard.
11 febbraio 2025
Risposta di VPZ
Hi Steven,
We appreciate your kind words and are thrilled to hear you're enjoying our delivery service, website, and discounts.
We strive to provide high-quality products and a seamless experience for our customers, so your feedback is truly valued.
Thank you,
VPZ
Knowledgeable and helpful guys who…
Knowledgeable and helpful guys who work in store. Great flavours on the self juice with new flavours regularly.
Great rewards scheme on card.
Wouldn't go anywhere else now
15 febbraio 2025
Non scritta su invito
Risposta di VPZ
Hi David,
Thank you for your kind words.
We are thrilled to hear that you appreciate our knowledgeable staff, delicious juice flavours, and rewarding program.
We strive to provide a positive experience for all our customers, and your feedback means a lot to us.
Thanks again,
VPZ
VPZ BERWICK
Great personal service. The staff in Berwick are very knowledgeable about the products.
The vape liquids are the best flavour I've tried.
Five stars.
15 febbraio 2025
Non scritta su invito
Risposta di VPZ
Hi Louise,
Thank you for your kind words. We're delighted to hear you had a positive experience with our staff and products.
We strive to provide excellent customer service and are glad you found our vape liquids to be of high quality.
Thanks again,
VPZ
Risposta di VPZ
Hi Joanne,
Thank you for your kind words! We're thrilled to hear you're enjoying our vapes, vape juices, and customer service.
We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Thank you,
VPZ
Risposta di VPZ
Hi George,
We're thrilled to hear you had a positive experience with our product and delivery!
We appreciate your kind words and feedback.
Thanks,
VPZ
Good products and reliable service
12 febbraio 2025
Risposta di VPZ
Hi Colin,
Thank you for your kind words.
We appreciate your positive feedback and are glad you enjoyed our products and service.
Thanks again,
VPZ
I recommend VPZ, been with them for years
Since I gave up smoking have tried other stores & one line vape store.
Since trying VPZ, I have stayed with them. I live in England so I get things on line, When I visit Scotland, Always stock up in the Rutherglen store in main street.
Really friendly staff, answer any questions I need to know about new products, or give me testers to try on new oils.
100% satisfaction every time.
So much so my friend gave up smoking & recommend him to try VPZ, recommend to all,
" You wont be disappointed"
14 febbraio 2025
Risposta di VPZ
Hi Lynne,
Thank you for your kind words and for taking the time to share your positive experience.
We're thrilled to hear that you've found our products and service to be helpful in your journey to quit smoking. We appreciate your loyalty and the fact that you recommend us to your friends.
We strive to provide excellent customer service and are glad that our staff has been able to answer your questions and help you find the right products. We value your feedback and will continue to work hard to ensure that our customers have a positive experience.
Thank you,
VPZ
Exelent company to deal with..I haven’t had one problem
Exelent company to deal with..I haven’t had one problem when making my orders..10/10
11 febbraio 2025
Risposta di VPZ
Hi G,
Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our company.
We appreciate your business and look forward to serving you again in the future.
Thank you,
VPZ
Friendly and knowledgeable
Knowledgable, friendly and informative. I was really impressed with the customer service
11 febbraio 2025
Non scritta su invito
Risposta di VPZ
Hi Beth,
We appreciate your kind words and are thrilled to hear about your positive experience.
We strive to provide excellent customer service and are glad that our team met your expectations.
Thank you,
VPZ
Great tasting vape flavours
Great tasting vape flavours, delivered to your door and a great all round service
19 gennaio 2025
Risposta di VPZ
Hi Jeanne,
We're thrilled to hear you're enjoying our vape flavours and our delivery service! We strive to provide a great experience for all our customers, and your feedback means a lot to us.
Kind regards,
VPZ
I contacted customer service but they…
I contacted customer service but they ignored my problem and gave an unhelpful suggestion.
I gave up trying to get help from you
19 gennaio 2025
Risposta di VPZ
Hi Hayden,
Thank you for sharing your feedback. We're sorry to hear that you had a negative experience. We understand your frustration and want to clarify that we did respond to your inquiry. We mentioned that you are more than welcome to visit our store for an exchange of the unopened liquids. Unfortunately, we didn't hear back from you after that.
We genuinely want to make sure you're satisfied with your purchase, so if you still wish to exchange the items, please feel free to stop by or get in touch with us again. We're here to help!
Best regards,
VPZ
Helpful service
After my order hadn't been delivered after a week, I reported it not received and a new order was sent with different courier which arrived within 48 hours. Very helpful service. Thank you.
18 gennaio 2025
Risposta di VPZ
Hi Jules,
Thank you for your kind review!
We’re glad to hear that our team was able to assist you and that your order arrived quickly with the new courier. We appreciate your patience and understanding, and we're always here to help if anything else comes up.
Thanks again for choosing us!
Kind regards,
VPZ
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.