Voila Recensioni 47

I used to use Voila a lot. They were reliable and efficient. Their drivers are always very good. However, recently any deals on the site are out of stock. They are more expensive to shop at than Walmart and President's choice. There is no requirement to tip (their drivers tell me they are paid better than door dash, instacart etc) but even with tipping it's less expensive to use PC or Walmar and even Save-on on the first Tuesday of the month can be a better deal when they have 15% off. I have a credit with them which I will probably spend but I am not likely to renew my delivery pass

Woke me at at 6am on a saturday delivering to my lazy ass neighbour

I bought a discounted annual pass for Voila delivery at off peak times. It started out great. For the first two months they had all of the products I usually buy at Safeway and a variety of 1-hour delivery timeslots to choose from. The quality of the produce was top notch and the drivers almost always arrived right at the top of the hour. The service was very convenient. But after a couple of months the products I ordered were no longer available online and I found myself having to go to the grocery store anyway to pick up our weekly essentials. (What's the point of having a Voila subscription if you still have to go grocery shopping??) I sent Voila customer service an email and they responded with a $5 off coupon. Then they changed the delivery timeslots to 3-hour blocks, which meant I had less predictability and had to wait at home for grocery deliveries. Given that I signed up for the service because of our family's busy schedule and needing to streamline the time it takes for menu planning and shopping each week, the Voila subscription was no longer serving its purpose. If that wasn't bad enough, for the past three weeks, the website is down and I have been unable to order online at all. I would strongly advise anyone reading these reviews to find another service for your home grocery delivery. I can't recommend Voila. I feel like a sucker for paying for this subscription in advance.

New customer ,senior with an injury. Love everything except I ordered 3 prepackaged salads. All three were outdated the next day. I had to give 2 to neighbours (live alone) I phoned Voila , very abrupt said that meets their freshness guarantee ,really? Maybe they should teach their robots to read. Other than that it's a great service.

My order was cancelled three times because my credit card companies assumed the charges were fraudulent. Each time I rectified the situation with my credit card company but wasn’t able to rebook my original pick up slot. Customer service was unable to manually correct the issue. Very frustrating experience when you are expecting to have groceries.

I have a doorbell camera your driver is full of you know what he never came to my door now I'm missing my chemo appointment waiting for my food and the lack of concern, respect or responsibility is very concerning to me ..never again instacart here i come

Worst manager I, have ever worked for.
The Ottawa Ontario location.