Voila Recensioni 47

I’m not sure why the negative reviews on here because we’ve used the service here in Edmonton and it’s worked well for us each time.

DO NOT USE THIS UNRELIABLE SERVICE

This was one of the most frustrating customer service experiences I’ve ever had, and I say that as someone who has used Voilà multiple times and spent a lot of money with them.

TD randomly decided to flag Voilà as a potentially fraudulent charge and blocked the payment. As soon as I saw the issue, I contacted the bank and they immediately resolved it by whitelisting Voilà. The entire process took less than 15 minutes.

By the time I returned to check the order, Voilà had already cancelled it and removed my 6:00 AM delivery slot with no warning, no grace period, and no opportunity to fix it. Worse, all other delivery times were now fully booked even though I had placed the order days in advance to secure that exact slot.

That 6:00 AM time was not just a preference. It was the only option that worked. I’m a dad of three small kids and I had scheduled the delivery to get groceries in before a full day of camp and work. Instead, I was left scrambling at night with my kids asleep and no groceries for the next day.

When I called Voilà’s customer service line, I was met with a cold, dismissive tone. The rep made no attempt to understand my situation and offered nothing. No escalation. No flexibility. No effort to help. Just “too bad, not our fault.”

Yes, the issue started with my bank, but I resolved it immediately. What made this so unacceptable was Voilà’s complete unwillingness to support a long-time paying customer who was actively trying to fix the issue in real time.

I’ve submitted a formal complaint but based on how this was handled, I won’t be using Voilà again. If you have a family or rely on your groceries arriving when planned, I would not trust this service.

- Update Voila customer rep called me back to apologize, stated they know the system is an issue and has happened to many people. Until they fix the system issue I'm unlikely to use again. There are many alternatives some with better produce choices.

Voila had a loyal customer in our family - we ordered hundreds of dollars in groceries from them every week. However, they need to review how their "system" works if they want to keep their customers - especially ones with big $$ orders.

Their order cutoff is at 8 PM, which is also when they charge your card (even though the order had been placed many hours prior). After working for days on a $700 grocery order before we host family out of town, it was cancelled by their system due to our credit card flagging it as potential fraud. We immediately approved the charge on the credit card side, but Voila does not give you the opportunity to resubmit once they have cancelled the order.

I called customer service at 8:05 PM - literally within minutes of the cancellation, and was told by multiple representatives that there was nothing they could do to have the order delivered the next day. They blamed the system automation and that there was no way around it. BS. I'm all for automation, but there's no way you can't call or email someone to get the order back in the slot it was reserved in 5 minutes ago. I was also told that they can't allow my order after cutoff because it would lead to a poor experience for other customers. What?! Lazy and disappointing customer service, and Voila's loss.

Bought lean ground beef 3 pack the meat tasted bad it had a very soft and wet to the feel and there is no contain on the package that I thought was not legal in Canada, so there could be anything mixed in as filler.

Arnaque. Paiement CB sans rien avoir commandé

Very poor email customer service representatives: dismissive, condescending and absolutely not helpful. I’ve been with this company for many years but will be looking for alternatives. This message is to the leadership team. Train your email reps to provide great customer service.

Voila made life extremely easy, but had one driver who called me once, and decided that he should cancel my grocery order. I live in a condo that has both gate house and concierge. Gate house calls when there is delivery and then concierge will let me know when they are at the building, neither of which happened. So when I called to ask why my order was cancelled, they said it was because no one was home, which was not the case. In the past I have had the delivery happen even if I was unable to answer the initial call, and better yet, they would call a second.time or answer the call back.
Voila hired a terrible delivery person and have now lost a client. I will never order from them again.

As a senior who no longer drives, this service is invaluable to me. The delivery drivers are top notch. The grocery selection is great.

Always great service!

From the start to the end, everything went perfectly. Quality of food and service of the driver. Highly recommended !

Voila refuses to accept payment for groceries at time of sale like every other business in the world. You check out but your groceries aren't paid for yet. Ridiculous. They like to charge your card often days later when you are sleeping. This has caused incredible problems, delays, spontaneous cancellations, ruined parties, credit card issues, and completely unnecessary and avoidable difficulties. be forewarned. and yes i have spent hours on the phone with both voila and mastercard. terrible system. dare i say- the worst

Just received my order. The bottom fell out of 2 of the bags. Why?.....because of the moisture from the thoroughly rotten peppers. I offered pictures but they don't want them. Absolutely disgusting mess. Their answer was,"sorry, we will refund the peppers in 2 days " we can't deliver a replacement, now I need to go to the grocery store for peppers! Might just as well have done my own shopping, but I have this service since I am a senior and grocery shopping is difficult. I think I need to try a different service

My husband went out and forgot voila was coming. They phoned my husband and he told them I to leave them on the front porch. He then phoned me as I am sick in bed,l got up and went to the front and there they were neatly placed. As I was trying to bring them in the guy was leaving and stopped immediately and came back and helped me bring them in. I felt very bad as I didn't have a tip for him, he said don't worry about it. He was very helpful and very polite. Next time I hope my husband will be a little more organized. We live in Dorval.

You can order groceries really fast the day before. It’s really easy to use the app and they’ll send it the next day. You can choose anytime you want and the times can vary and they’re cheaper and sometime areas for the next day they’re fantastic. They have products that other companies don’t they have some of the best tasting frozen products I’ve ever had and no store carries these except Sobeys Sobeys is actually.

Over the past year I have used voila.ca as our IGA delivery service. I previously used Metro. Their website IS MUCH EASIER to navigate and our delivery always delivers in the 1 or 2 hour time frame. The people who pull your groceries pull like they are shopping for their own family. -Joe Sunseri

Created an account under my name and ordered some groceries for my grandma. Upon arrival, the delivery driver refused to give her the groceries because I wasn’t there to provide ID. I contacted customer service, they said that’s their policy and there’s nothing they can do. The driver left with my groceries and I still haven’t been issued a refund.

I have been a Voila customer for quite a while out of necessity (health problems). I am frustrated with the inconsistencies and lack of respect. They tell you to call if you are not satisfied then proceed to give you the third degree.
Treated like a dog today. Like usual, groceries came in ready to expire in two days. Can't use them. Approximately $35. worth out of the $200+ total. First guy put me on hold twenty minutes and didn't come back to the phone. Second guy jerked me around and refused to give full refund for expired and damaged products. Third (lady): lousy, ignorant attitude. Over an hour and three different people on the phone: no resolution.
I have spent thousands and thousands of dollars, and they treat me like dirt.
Done. Don't know where I'll go but can't take the disrespect, high prices, and lost groceries every week.

I am a senior therefore free delivery. Have mobility problems and on 2nd floor walkup, therefore Voila brings right to my 2nd floor, saving me carrying my groceries up 2 flights of stairs. Voila has Longo products which are superior quality. Yes there are better prices elsewhere, but I can stay home, have free delivery. No transportation cost which is not cheap. Always on time. They call me just before arrival. All drivers have been very well mannered. I recommend Voila. I always choose to tip because of 2 flights of stairs. Thank you

Found that their $60 refund for the first 3 orders was not applied to me. After a lengthy conversation with their Rep, I found no satisfaction. I will not receive this benefit. I was told to read their statement in their Web site. I'd advise those considering using this grocery to go to Instacart or any other merchandiser of home deliveries.

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