Vita StudentRecensioni 

95
TrustScore 2.5 su 5

2,7

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Valutata 1 stelle su 5

I booked a room for 4 nights for my daughter while in between student houses. £177 paid up front. Vita student cancelled with 30 minutes notice as her student ID had no expiration date on it. She sent... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Terrible company!! Sell a fake dream to students!! Disgusting behaviour. Stay far away from this company!!!! Also a huge tip and note carefully, do your research into the Chinese social media platform... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

SKY HIGH COSTS, ROCK BOTTOM MORALS. This company will make no reduction in costs during pandemic. Not even minimal for breakfast and electricity obviously not being used for months so they are actuall... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

You know in VITA student Lewisham the breakfast is almost pastries the scrambled part is made very very bad makes the bread wet and the quality is extremely low there are just a few boiled egg never t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Residenza per studenti

Scritti dall'azienda

Award-winning luxury Student Accommodation with 25 locations across the UK and Barcelona. Vita Student is the only student accommodation with everything covered. Maximise your university experience with free gyms, study spaces, private dining rooms and more. Create new friendships and hone new skills with some of the world's best brands in our free regular events.


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

95 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,7

Tutte le recensioni

(95)

10 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Total fraud with a lot of legal dispute

Total fraud, give informations that are not true and refuse to achieve what they promised to do.
Get a lot of students in troubles finding their money back when they get refused by university.
Get involved into legal issues with a lot of people.
Check online forum like reddit to see how many people get into a trouble with a huge amount of money(10000+ pounds).
Having a legal team just to deal with complaint not to solve issues.
This company shouldn't exist.
Run away.
如果有中国学生看到这条评论,去搜索一下贴吧,小红书,看看有多少人的钱血本无归。
为了身心健康,不要考虑这家住宿。

1 settembre 2024
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Risposta di Vita Student

Dear 脆虹田,

Thank you for taking the time to leave a review and we are sorry to see it is not a better one. We have strict policies and procedures in place relating to payments and cancellations to ensure fair and equal treatment of all Vita Student residents in line with ANUK recommendations.

If you would like to understand more about our approach and get any additional advice or support with this issue please let us know what building you are staying in so we can investigate this further.

Best Wishes,
The Vita Student Team

Valutata 1 stelle su 5

Terrible company!

Terrible company!! Sell a fake dream to students!! Disgusting behaviour. Stay far away from this company!!!! Also a huge tip and note carefully, do your research into the Chinese social media platforms.. You will discover the true hauntings of Vita. Don’t be fooled and dig deep before putting your trust into this company!

1 maggio 2024
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Risposta di Vita Student

Dear Dbfbv,

Thank you for taking the time to leave a review. We're sorry to hear that your experience with us was not as you expected. That being said, we are struggling to find your details on our system but would really like to resolve any issues you may be experiencing.

Please reach out to our Customer Engagement team so we can investigate this further.

Best wishes,
The Vita Student Team

Valutata 1 stelle su 5

TERRIBLE!! Need replies of experience from others!!

I booked VITA student in Barcelona and I saw a lot of bad reviews with similar situation to mine on trust pilot. But I have no was of contacting them so please i request to anyone who sees this and has faces similar issues to contact me and tell me how they resolved it.

I wanted to study in Spain and really wanted to live at vita considering I yea great things. However i mentioned to them that I am not a registered student yet and via WhatsApp they still urged and rushed me to go ahead and do the booking since they were so “high in demand” But on the contract it says that I am registered at an institution. I was then faced with visa complications. So upon contacting them thinking they will understand my situation they then said they I am liable and I am supposed to find a tenant. HOW AM I MEANT TO FIND A TENANT??? they gave me a few sites including idealista. But idealista cannot list my place since I am not the rightful owner. how convenient. Then I asked to differ to starting the tenancy in January, I was refused of this as well. How do you expect me to pay 12,000 euros and not live there!?!? Just cancel my booking as I am asking and give it to someone else since you’re so ‘high in demand’. Now I am getting threats of debt collectors which is stressful. Please email me if you have been through something similar, I want to know how the situation was resolved and if this affected their visa status later on and everything at Jigneshtoral at gmail dot com
PLEASE REPLY AS SOON AS POSSIBLE 🙏🏻🙏🏻

30 settembre 2024
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Risposta di Vita Student

Hi Jigneshtoral,

Thank you for taking the time to bring the issues outlined below to our attention. We sincerely apologize for any inconvenience you may have experienced during your time at Vita Student.

We’d like to discuss the circumstances you have described in more detail but we aren’t able to find your booking or a record of you on our system.

In order for us to investigate this further, please can you email Ecalation.Pedralbes@vitastudent.com or Escalation.Poblenou@vitastudent.com depending on your building, with your details?

Best Wishes,
The Vita Student Team

Valutata 1 stelle su 5

L'équipement est très médiocre

Les installations sont en très mauvais état. Après la porte du frigo cassée, le frigo non dégivré, la douche mal fixée, aucun ustensile pour cuisiner et pas de possibilité de repasser son linge, le tuyau d'évacuation de l'eau de l'évier se décolle et de l'eau s'écoule dans la cuisine. A ne pas recommander.

4 agosto 2024
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Risposta di Vita Student

Hi Claudio Bertoni,

Thank you for taking the time to provide a review.

We’d like to discuss the circumstances you have described in more detail but we aren’t able to find your booking or a record of you on our system.

In order for us to investigate this further, please can you email feedback@vitastudent.com with your details?

Best Wishes,
The Vita Student Team

Valutata 1 stelle su 5

Impossible Tenancy ‘Agreement’

This is a real shame because my experience with the staff in Liverpool was wonderful. However, the actual agreements and ‘Customer Service’ from Vita student themselves was truly awful. I was pressured via Whatsapp to rebook another year just one month after moving in for my first year. Reading back on the messages now, it’s very obvious to spot the tactics they use to pressure young students into another contract with them. After calling and emailing Vita multiple times telling them I felt pressured due to being told my room would be put up for sale if I didn’t pay, they told me I would have to find a replacement- despite the first payment of rent being due on May 1st and the official move in date being in September. After spending weeks posting advertisements everywhere (and of course getting no response due to the very early payment) I called Vita again about this and instead of getting support I was messaged by the same person that pressured me into the contract with multiple rude and extremely unprofessional messages, and another person on WhatsApp attempting to sell me a room! The whole situation was very unprofessional and the company seemed completely clueless every time I contacted them. I have now recently received a debt collection notice for the full years rent of that room and more. I urge anyone looking into staying with this company to be very vigilant or better- find somewhere else.

1 luglio 2024
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Risposta di Vita Student

Hi Olivia woods,

Thank you for taking the time to leave a review and we are sorry to see it is not a better one. We have strict policies and procedures in place relating to payments to ensure fair and equal treatment of all Vita Student residents in line with ANUK recommendations.

If you would like to understand more about our approach and get any additional advice or support from us regarding your debt, please email us so that we can discuss your circumstances in more detail.

Best Wishes,
The Vita Student Team

Valutata 5 stelle su 5

I am thrilled to write this review for…

I am thrilled to write this review for Jasleen Kaur ma’am,who went above and beyond to help me secure the perfect student accommodation. Her professionalism, dedication, and genuine care for her clients make her an exceptional individual in her field. Her profound understanding of the student accommodation market is truly remarkable. Her expertise made the overwhelming process of searching for a perfect room to live much more manageable and less stressful. What sets Jasleen apart is her personalized approach. She took the time to understand my needs, preferences, and budget, ensuring that the options she presented were tailored to my specific requirements. She was attentive to every detail, which made me feel valued as a client and confident that she had my best interests at heart. Her calm demeanour and willingness to go the extra mile made me feel reassured and well-supported, even during moments of uncertainty. Her timely responses and clear, concise explanations made the entire process smooth and transparent. She not only helped me find a place but also provided guidance on signing the lease, understanding the terms, and even moving in. Her comprehensive support made a significant difference and alleviated much of the stress associated with relocating for my studies. It was evident throughout the process that she genuinely cared about my well-being and wanted to ensure I found a room where I would be happy and comfortable. Her empathy and understanding of the challenges faced by students looking for accommodation were truly commendable. Thanks for this memorable experience Jasleen ma’am.

1 luglio 2024
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Risposta di Vita Student

Hi Kashish Dawar,

Thank you for your 5-star review! It's truly heartwarming to see that you appreciate the work our sales agents do. Your recognition means a lot to us. Our friendly and supportive team is dedicated to creating a positive and smooth process for all our customers. Your positive feedback is greatly valued, and we're excited to continue providing you with a fantastic experience!

Best Wishes,
The Vita Student Team

Valutata 5 stelle su 5

Great accommodation

Great accommodation, really comfortable

12 giugno 2024
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Risposta di Vita Student

Hi Paco González Rodríguez,

Thank you so much for taking the time to leave us a 5* review. We are so thrilled you are enjoying your Vita Student experience and we love having you live with us.

Best Wishes,
The Vita Student Team

Valutata 1 stelle su 5

Just a heads up for all prospective…

Just a heads up for all prospective students considering Vita - Since we all come here to read the reviews first right?

And if I had known this before hand I would never have been in the position I am now.

If you ever book a clearance room, and then have a change of circumstance and need to end that agreement - their tenancy takeover rules are impossible to get out of. Their contracts are NOT clear at all.

4 aprile 2024
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Risposta di Vita Student

Hi Charmaine Bird,

Thank you for taking the time to bring the issues outlined below to our attention. We sincerely apologize for any inconvenience you may have experienced during your time at Vita Student.

We’d like to discuss the circumstances you have described in more detail but we aren’t able to find your booking or a record of you on our system.

In order for us to investigate this further, please can you email feedback@vitastudent.com with your details?

Best Wishes,
The Vita Student Team

Valutata 1 stelle su 5

Poor company to work for

Poor company to work for. Mismanaged and my own manager was often rude to contractors, students or staff. Other times just didn’t speak to you throughout a whole shift. Boring, unchallenged but a tough environment to enjoy or work in for all the wrong reasons. Further to that you get little training, when you ask for help or training there’s usually a PowerPoint or told to teams someone else. Which is why I found the company is obsessed with teams meetings! I sat in a few and they’re utterly ridiculous and a time waste. Little regard for students or staff well being, but encourage alcohol consumption then struggle to deal with actual complaints from other students.

6 novembre 2023
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Risposta di Vita Student

Hi Jonny,

Thank you for taking the time to bring the issues outlined below to our attention. We sincerely apologize for any inconvenience you may have experienced during your time at Vita Student.

We’d like to discuss the circumstances you have described in more detail but we aren’t able to find your booking or a record of you on our system.

In order for us to investigate this further, please can you email feedback@vitastudent.com with your details?

Best Wishes,
The Vita Student Team

Valutata 5 stelle su 5

My experience is very good.

Vita student provides more than just a place to live. I have lived in halls before this place and each time there I have never been a part of a community like what we have in Vita Glasgow. We meet friends here and socialise which helps the burden of our study. You never feel alone and there is always somebody that is willing to help in any situation. You are fed and the staff are very kind and work carefully and seriously.

23 marzo 2024
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Risposta di Vita Student

Hi Lara,

Thank you so much for sharing your experience with us! We're thrilled to hear that Vita Glasgow has become more than just a place to live for you. It's wonderful to know that you've found a vibrant community here where you can meet friends, socialize, and lighten the load of your studies. We're glad to hear that you feel supported and never alone, with helpful staff always there for you. We'll continue working diligently to ensure you have a fantastic experience here!

Best Wishes,
The Vita Student Team

Valutata 5 stelle su 5

My time here in Vita has been fantastic…

My time here in Vita has been fantastic so far, so much opportunity for growth as an individual. The design and layout of the accommodation gives those that live here a great outlook on our studies and our intentions as students trying to make it through our lives at Uni. Many of the staff are so helpful, and you don't always see this kind of service in student accommodations. There is more to Vita in Glasgow than just the room. They make our times at University a whole experience. Many fellow students live in Vita at other cities and we share the same experiences.

22 marzo 2024
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Risposta di Vita Student

Hi Fii,

Thank you for taking the time to leave such a fantastic review! We're delighted to hear that you're enjoying your stay and appreciate our modern design building. We're pleased that you find our onsite services and staff welcoming. Keep the positive energy flowing by joining more exciting events on Vita!

Best Wishes,
The Vita Student Team

Valutata 5 stelle su 5

Worth Staying

Overall, Vita Student is an incredible accommodation to stay. Especially in Cardiff. The staff are very helpful and kind, and the rooms and facilities also add onto the experience.

22 settembre 2023
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Risposta di Vita Student

Hi Lauryn Nanra,

Thank you for your wonderful 5-star review. We're thrilled to hear that you found our building and staff to be excellent. We appreciate your positive feedback!

Best Wishes,
The Vita Student Team

Valutata 5 stelle su 5

格拉斯哥vita

我在格拉斯哥。vita的地址非常完美。在到学校,超市,车站的距离之间取得了非常让人舒适的平衡。工作人员非常细心并愿意提供支持。make it be your second home。我想她们做到了。每两周一次的房间打扫服务可以满足很多个性化需要。入住感受很大程度上也取决于自己的邻居。我很幸运,目前为止的一切是非常满意的。

22 marzo 2024
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Valutata 5 stelle su 5

Top Accommodation in Leeds!!!!

-Vita Student St Albans-
I’ve had so many positive experiences in Vita Student. The building and facilities are top notch, the staff is friendly and the events are always so fun!
I got to meet so many good people here and make amazing memories.
I 100% recommend staying here!

21 marzo 2024
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Risposta di Vita Student

Hi John,

Thank you for your fantastic 5-star review. We're thrilled to know that you found both our building and staff to be excellent. It brings us joy to hear that you formed many friendships during your stay with us. Your positive feedback is greatly appreciated!

Best Wishes,
The Vita Student Team

Valutata 5 stelle su 5

Vita St Albarns is the best!!!

Genuinely spending my final year of uni with vita was the best decision and would definitely recommend it to anyone thinking about staying in vita st albarns! Staff members like Will, Lauren, Angela, and Jessi made living here absolutely memorable!! The weekly events and breakfast makes it worth the money your are spending.

21 marzo 2024
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Risposta di Vita Student

Hi Kunal Chopra,

Thank you for your 5-star review! It's truly heartwarming to see that you remember the names of all our staff and appreciate the work they do. Your recognition means a lot to us. Our friendly and supportive team is dedicated to creating a positive environment for our residents. Your positive feedback is greatly valued, and we're excited to continue providing you with a fantastic experience!

Best Wishes,
The Vita Student Team

Valutata 5 stelle su 5

Vita changed my life

Vita changed my life. I was a timid lad before. But after making so many new friends through the weekly events, I became more confident in my self. Although each accommodation has it shortcomings, vita st.albans is one of the best places for international students. The staff is so supportive

9 settembre 2023
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Risposta di Vita Student

Hi Nathaniel,

We deeply appreciate your feedback and the stellar 5-star review you've given us. It brings us immense joy to learn that you found our workshop enjoyable and that our team contributed to enhancing your experience. Your feedback holds significant value for us. We're delighted that you forged many friendships during your time with us. Keep the positive momentum going by joining more thrilling events on Vita!

Best Wishes,
The Vita Student Team

Valutata 5 stelle su 5

Awesome staff

20 marzo 2024
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Risposta di Vita Student

Hi Mrs Charlton,

Thank you for sharing this fantastic review! We're delighted to hear that you are satisfied with our onsite team members!

Best Wishes,
The Vita Student Team

Valutata 5 stelle su 5

friendly staff

well purposes spaces, friendly staff and welcoming community

20 marzo 2024
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Risposta di Vita Student

Hi Faisal Aljaaidi,

Thank you for your 5-star review! We are thrilled to hear that you are satisfied with our onsite team members and we are grateful to have you as a resident.

Best Wishes,
The Vita Student Team

Valutata 5 stelle su 5

Very nice place to live

I have been living at Vita in Cardiff and it’s been a great year so far. The staff are very kind and the rooms are nice and bright. Perfect location for my university.

20 marzo 2024
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Risposta di Vita Student

Hi Ali Yousef,

Thank you for your wonderful 5-star review. We're thrilled to hear that you found our building and staff to be excellent. We appreciate your positive feedback!

Best Wishes,
The Vita Student Team

Valutata 1 stelle su 5

Doggy policy and experience

Absurd cancellation policy and unjustified, unethical room renewal contracts.

Vita requires full payment on booking regardless of when the booking is made with the only option to cancel being you finding a replacement tenant to supposedly take over the liability.

In addition, despite their policy unequivocally states that full refunds will be provided should the tenants fail to confirm their offers at the university for which the rooms were booked, there have been numerous cases where this has been proven otherwise.

The overall experience with Vita can only be described as ‘doggy’. I would recommend anyone who’s looking for a uni accommodation steer clear of it.

1 febbraio 2024
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Risposta di Vita Student

Hi Arthur S,

Thank you for taking the time to leave a review and we are sorry to see it is not a better one. We have strict policies and procedures in place relating to payments and cancellations to ensure fair and equal treatment of all Vita Student residents in line with ANUK recommendations.

If you would like to understand more about our approach and get any additional advice or support with this issue please email feedback@vitastudent.com with some more information.

Best Wishes,
The Vita Student Team

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