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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Since I have actually tried their products for years, I know their customer service is absolutely top notch. They reach out to handle a problem better than a lot of companies although I have had very... Leggi di più

Valutata 1 stelle su 5

Extremely overpriced item, regular selling $6.99, currently selling exact same product at $69.00. Product in no longer available, thus overpricing to an out of reach rate! Will NOT price match even... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have, so far, a very good experience with Vitamart. The service is really excellent. I always receive my products in a short time and everything is always perfect. I highly recommend Vitamart. J'... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

This company appears to be shady. Customer service isn’t available ever, they don’t respond to messages and Facebook messages bounce back. I was going to place an order with them, but I decided agains... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di alimenti per la salute

Scritti dall'azienda

Vitamart.ca is Canada's vitamin expert with our VITAMINS LOWEST PRICES guarantee. We offer 10,000+ quality vitamins and supplements you can TRUST with FREE Shipping & 100% Satisfaction Guarantee!


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

96 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(96)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Long time customer

Since I have actually tried their products for years, I know their customer service is absolutely top notch. They reach out to handle a problem better than a lot of companies although I have had very few issues in many years.

12 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

This company appears to be shady

This company appears to be shady. Customer service isn’t available ever, they don’t respond to messages and Facebook messages bounce back. I was going to place an order with them, but I decided against it. There are many complaints of customers not being able to reach customer service to sort out issues with their order. I rather not take a chance and find another supplier, even if it’s going to cost me few dollars more.

7 agosto 2025
Non scritta su invito
Logo di Vitamart.ca

Risposta di Vitamart.ca

Hi Petra,

Thanks for your feedback, and we're sorry for your past experience. As a small business we take feedback like this seriously and use it to make improvements to prevent experiences like this from happening again. We appreciate you helping us grow.

Valutata 3 stelle su 5

Shipping Times

I do like the prices and selection, but I am disappointed that my shipments don't come from Edmonton anymore by Canada Post, they used to come 1-2 days to Calgary.

30 luglio 2025
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Risposta di Vitamart.ca

Hi Barry,

Thanks for your review. Since closing our Edmonton warehouse we have done our best to add new carriers that offer faster shipping times from Ontario and now have a few options that can make it there in 2-3 days. We appreciate your feedback and hope you have a great day.

Valutata 2 stelle su 5

Rushed and incomplete order

Vitamart left two items out of my order, which was rushed it to me on the same day. I was willing to wait longer for better service.
The replacement was sent by a different courier with no notification from Vitamart; Vitamart does not answer the phone and their customer service is terrible. I will use a more reliable provider for all but one of the items I ordered and have asked them to refund the price of the missing items. They agreed to refund the cost of the items. When and if they show up, I will return them to Vitamart.

17 luglio 2025
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Risposta di Vitamart.ca

Hi Nancy,

Thank you for your feedback. We are so sorry for the mistakes with your previous order. That is 100% our mistake and should not happen. We appreciate your feedback and will use it to grow so experiences like this don't happen again. We apologize for the inconvenience this caused.

Valutata 4 stelle su 5

Some of their items are priced more…

Some of their items are priced more expensively than other places. But other than that I've not had any issues with them. I've not had them try to steal my financial information. They ship pretty quickly & I always receive the items I ordered.

2 giugno 2025
Non scritta su invito
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Risposta di Vitamart.ca

Hi Anna,

Thank you for your feedback! We appreciate your support and hope you have a lovely day!

Valutata 5 stelle su 5

Thumbs up to customer service

Jacob resolved a complication/misunderstanding with my order in a smooth and reasonable way so I'm posting 5 stars here. Impressive ability to turn a negative situation around...

20 gennaio 2025
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Risposta di Vitamart.ca

Hi Michelle,

Thank you for your awesome feedback! We appreciate your support and hope you have a great day!

Valutata 5 stelle su 5

5 stars for many reasons

5 stars for many reasons; price, quality, convenience, and speed of shipping! Will continue to order from Vitamart

26 dicembre 2024
Non scritta su invito
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Risposta di Vitamart.ca

Hi Tara,

Thanks for your 5 star review! We are so glad to hear it! We appreciate your support and hope you have a wonderful day :)

Valutata 1 stelle su 5

Extremely overpriced item

Extremely overpriced item, regular selling $6.99, currently selling exact same product at $69.00. Product in no longer available, thus overpricing to an out of reach rate! Will NOT price match even though advistised as such, zero customer service or effort to make right. Warning to all!! Corporate greed at work 100%

11 novembre 2024
Non scritta su invito
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Risposta di Vitamart.ca

Hi Lisa,

Thanks for your feedback. Although this matter has been resolved unfortunately we had to make some changes when it came to Ephedrine as the selling guidelines changed last year with Health Canada. We apologize for the inconvenience it caused.

Valutata 1 stelle su 5

🛑🛑🛑🛑🛑FRAUD ALERT 🛑🛑🛑🛑🛑

🛑🛑🛑🛑🛑FRAUD ALERT 🛑🛑🛑🛑🛑
I just got off phone with bank as I got a fraud alert while checking out at the end of my order an I called a sure enough they stole my credit card info,my identity all is compromised!! I’m so mad right now!!

24 ottobre 2024
Non scritta su invito
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Risposta di Vitamart.ca

Hi Wanda,

We are so sorry to hear that you experienced this. We had a look and see that you never placed an order or entered your payment information into our website so perhaps this happened somewhere else. We have several security measures in place and we do not store any billing information on our website in any way. Again, I am very sorry this happened and if there is anything we can do to help you please reach out to Sarah (Customer Experience Manager) at service@vitamart.ca

We are always happy to help.

Valutata 1 stelle su 5

This website is trying to steal your info.

This website is trying to steal your financial information. I tried placing an order with two different credit cards since it was refusing the transaction. I almost immediately received a phone call from my bank fraud department. They copied my online wallet. I will have to put a flag on myself with Transunion and Equifax. These people are scammers.

24 ottobre 2024
Non scritta su invito
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Risposta di Vitamart.ca

Hi Franz,

Thanks for your feedback. We are so sorry to hear about this. We take the security of our website very seriously and have several parameters in place to keep our customers information safe. No payment information is ever saved or shared on our website. We apologize for the inconvenience this has caused.

Valutata 5 stelle su 5

Made a mistake an Jacob from Support…

Made a mistake an Jacob from Support did an amazing job by assisting with my order!

Outstanding experience and products!

18 ottobre 2024
Non scritta su invito
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Risposta di Vitamart.ca

Hi Alex,

Thanks so much for your great feedback! We hope you have a great day!

Valutata 1 stelle su 5

DONT DO IT, identity theft !!!!

I thought I did my homework before trying to buy something from here, I looked at reviews and only bad reviews were customer service was hard to get ahold of. I tried to purchase something from here and when I put my info in and my card details it sent me a push notification saying I had to Enter it to order.

After doing that it said declined, I tried again it said declined. Not thinking anything about it I gave up, 10 minutes later my bank sent me an email saying I set my card up in some ones wallet for apple pay which I dont have.
I went into my bank and locked my card just incase and went to bed. Sure enough my banks fraud department called me this morning saying my accounts are locked for identity theft and I told them what happened. I know have to close all my accounts had to put a flag on my indetity with eqifuax it's a nightmare.

15 ottobre 2024
Non scritta su invito
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Risposta di Vitamart.ca

Hi Marie,

My name is Sarah, I am the Customer Experience Manager at Vitamart and I am so sorry this happened to you! If you are able to reach out to us directly at service@vitamart.ca I would love to set up a time to call you and get a better understanding of what happened.

We take customer information protection very seriously and have several security parameters in place to ensure peoples information is safe and secure. We actually don't store any payment information of any kind on our website, and we cannot authorize payments of any kind on a customers behalf.

It sounds like perhaps this was a different store, or website but I would love to speak with you and understand things better. I hope to hear from you soon!

Kind regards,

Sarah G

Valutata 5 stelle su 5

GREAT SELECTION

There's a wide variety of products & the prices are competitive. Delivery is very quick.

11 ottobre 2024
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Risposta di Vitamart.ca

Hi Gillian,

Thanks for your awesome feedback. We hope you have a great day!

Valutata 1 stelle su 5

Made a purchase on sept 23

Made a purchase on sept. 23, 2024.
Order is still in processing.
Sent 2 emails and received no response.
On another note: the website has been reported for phishing.

23 settembre 2024
Non scritta su invito
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Risposta di Vitamart.ca

Hi There,

We are so sorry to hear this. Can you please send us an email with your order number to Sarah at service@vitamart.ca and we will get back to you right away. We had a look on our end and don't see any outstanding orders from September 23rd but would be happy to help you get to the bottom of this right away.

I look forward to hearing from you!

-Sarah G | Customer Experience Manager

Valutata 5 stelle su 5

Happy Customer

Good product and fast delivery. No complaints. Thank you!

2 agosto 2024
Non scritta su invito
Logo di Vitamart.ca

Risposta di Vitamart.ca

Hi Melissa,

We are so happy to hear your awesome feedback! Have a wonderful day!

Valutata 5 stelle su 5

On Time and In Full

My order arrived exactly as expected. The process was easy and they had the product I was looking for.

24 marzo 2024
Non scritta su invito
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Risposta di Vitamart.ca

Thank you so much for the great review Heather :)

Valutata 5 stelle su 5

Highly recommended

Given some of the older, negative reviews for this company, we hesitated to shop with them.
We're glad we took a chance!
Service was fast and efficient.
It was one week from the time we ordered (10 PM PST) to delivery. That's good considering we live on an island that can delivery by a day or two.

12 febbraio 2024
Non scritta su invito
Logo di Vitamart.ca

Risposta di Vitamart.ca

Thank you for the amazing review! We hope you are doing well!

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