VFS Global Recensioni 

I needed the service to renew my Dutch passport.
The first obstacle is getting an appointment. Despite checking regularly it was always “ no appointments available “
Thankfully I work nights and found one at 1 am.
The information on the confirmation email needs to be clearer re passport photos and a better link to the needed forms.
When you finally get to your appointment I found the staff polite. But the facilities!
Tiny “ waiting room”.
Then they take you to the next room and you have to wait again. No information re times etc. I waited for 1.5 hrs.
There are 4 booths with shabby curtains but only 2 were manned.
The gentleman who served me was professional and polite.
And to top it off it might take 10 weeks to get my new passport.
Advice: book way in advance
Bring drinks, food, entertainment.

I am genuinely shocked by how poor the Brazil eVisa process through VFS Global has been.

The visa itself does not even require an extraordinary amount of documentation, yet the process has somehow been made unnecessarily difficult, opaque and frustrating.

The portal is unreliable. OTPs do not arrive. Then, after trying again, the system tells you that you have exceeded the number of attempts and locks you out.

The site has failed to work properly across different browsers and devices. At times, I have had an important document ready to upload but have simply been unable to log in. But like, not at all, not via phone, not on my laptop, not on incognito, not on phone data, not on wi-fi...

The documentation process has been just as frustrating. I have been asked to re-upload documents more than once, including an official scanned document that was apparently considered unsuitable, with feedback that was not clear enough from the beginning to avoid repeated submissions.

Their own support team then tells you to log back into the same portal that is not functioning properly.

I have applied for visas and immigration processes involving far more serious documentation, including Australian and US processes, and I have honestly found this Brazil eVisa experience more difficult, not because the visa requirements are complex, but because the system and communication are so poor.

This is particularly disappointing as a Brazilian trying to organise an important family trip to Brazil with my daughter, who isn't Brazilian. What should be a relatively straightforward process has created unnecessary stress and uncertainty to the point where it has genuinely made me question the trip.

A visa process should be secure and thorough. It should not be this technically unreliable, unclear and difficult to navigate.

The Brazilian authorities urgently need to review the eVisa platform, OTP process, document upload system and the quality and consistency of communication with applicants.

At the moment, the process feels far below the standard you would expect from an official international visa service.

Worst possible continence ever. They treat you like a dodge passing on one person to the other without any proper instruction. If anyone else get an older women with short hair and glasses good luck. You are more likely to be judged and look down upon and she will pass you to a her colleague cause she can’t deal and call you bad rather than helping you out or giving proper direction. I had to come in to vfs twice because rather than helping their customers they reject the application and give the wrong information and the 2nd I go the older lady treats you like dumb just because the lady who served me day before gave me the wrong information.

I have been trying to apply for my daughters OCI since march, everytime they send me back for some bizzare reason, but now after the overhaul, the system has become buggy and expensive, they charge 115$ service fee for a service they don't provide, or just to send you back.
I booked an appointment for 3rd September and they asked me to reupload all the documents to OCI portal again (using my phone, so basically i had to install camscanner, then upload the files to ilove pdf to compress them, and then again upload files to ilovepdf to merge 2 or more documents since the oci portal accepts only 5 documents) so i told them i would reschedule an appointment and come back.

But now i cant even book another appointment with same application id. so i m basically stuck

Also they no longer have customer care number we can speak to, and their AI chat is crappy

They should seriously shut down

The staff is very unprofessional and they don’t even know about their duties, which is really disappointing. Waiting time is unbearable. Keep moving from counter after every client. It was really disappointing to wait 7 hours.

VFS staff operate in a mode of a primitive bot. No matter if you call them or write them, you will always be getting the same generic text responses. Same copy/paste answers without even trying to understand the situation. As a result if something went wrong with the process it triggers a complete failure in the system, nobody is capable to resolve. As bots are not able to go beyond providing a generic answer copied from the library of response. Hard to believe that companies like VFS exist in 2026, era of AI.

Shittiest website I have ever seen. Most countries use same website and I had similar painful issues.

Very disappointing experience with VFS Global. The appointment system is unreliable, and despite trying online, telephone and in-person assistance, we were unable to get a straightforward solution. Instead, paid assistance was repeatedly offered as the apparent way to resolve issues we did not create.

We then followed VFS Global’s written instructions to book a Digital Assistance appointment, with confirmation that only the applicable biometrics fee would be charged. However, when my mother attended the centre, staff initially refused to honour the appointment and immediately offered a RUB 3,600 paid walk-in service instead.

The issue was only resolved after I intervened by phone and read the centre’s own written instructions to the receptionist. Applicants should not have to argue with staff or threaten a formal complaint to receive a service that has already been confirmed in writing.

Overall, the technical problems, contradictory information, repeated requests for additional payment, and poor communication between the central office and the VAC made the entire process unnecessarily stressful and frustrating. Very poor customer service and a process that urgently needs improvement.

### Review of VFS Global – Czech Republic Visa Application Services in India

VFS Global provides a useful platform for applicants in India who are planning to apply for a Czech Republic visa. The website makes it easier to find visa information, understand the application requirements, book an appointment and locate the appropriate Visa Application Centre.

One of the helpful features is the availability of information about different visa categories, required documents, applicable fees and the application process. Applicants can also track their visa application after submitting their documents through the centre.

The Czech Republic visa application process can involve several steps, so having access to a centralized online platform is convenient. VFS Global also provides additional services such as courier, SMS and premium services, depending on the centre and availability.

It is important to understand that VFS Global handles the administrative and application-support side of the process, while the Embassy of the Czech Republic is responsible for assessing the application and making the final visa decision.

Overall, VFS Global offers a convenient platform for applicants looking for information and support during the Czech Republic visa application process in India. Applicants should carefully review the official requirements and ensure that their documents and application details are complete before attending their appointment.

VFS are possibly the worst organisation I have ever had the miss fortune to deal with, the VISA tracking system does not work, the customer service staff are slow to respond. The visa centres are understaffed and crowded. They deliberately try to channel you into the premium service that is depending on visa required $2000 more expensive. The visa processing times published on their sites are incorrect and miss leading. An appalling
company with a monopoly on this market

Me and my wife went to goswell road. On 31st aug que we expected, only issue was when we were checked in the person didnt know if we should have photo copies and a form to be filled before an agent saw us, apart from that Miss Pinal Patel the clerk was extremely helpful did as she could, she waited until our photocopy was done
Pinal Patel she is a star going a mile.

Ms.Roshni
Submitted Japan application
I t will helpful and good attitude and sweet person having a helpful mind 👍😁😁

Had a great experience at VSF global UK delhi

VFS Global in UAE , their courier service is terrible as they are dealing with TEAMEXPRESS which is the worst courier on earth... I paid $35 for so called "EXPRESS DELIVERY" and got my passport after three days only after calling this TEAMEXPRESS and chasing them multiple times !! and the worst thing is when you call their number the message says" welcome to TEAMEXPRESS the most reliable courier in UAE " they have NO SHAME and my wife is waiting for her passport for 24 hours now and she is calling them since morning and they keep saying "within 20 minutes" this 20 minutes never lapse!

All I can say is VFS is the worst. Everything went well when I was submitting my visa application, I was promised to get my visa after 14 working days. Guess what, after 30days I still haven't heard from VFS. I've called twice only to be told I must wait longer as they have high volume of applications. I wish there was another application center, VFS is the worst

Nice service. They are very cooperative and helpful. Special thanks to Rutuja🙏. I missed so many documents to carry. She help us a lots to arrange all. Thank you so much vfs global n team.

This is the worst company.
I am yet to receive a refund.
They monetize every possible service.

Jessica at the London SA passport centre was amazing. I was dreading going and she almost made the process enjoyable. She was incredibly helpful. Now let’s hope the actual passport will be delivered as efficiently. 🤞

Trying to open account to book an appointment for Portuguese visa application.
The sign in portal does not work! It is impossible to get into the website.
The whole VFS experience is extremely hopeless, we have even tried to contact Manchester consulate, but have to go through VFS.
How are we supposed to book an appointment when we cannot contact you ???