When I wanted the machine it was not availble. I left my details and within a couple of weeks I got notification that the machine was now available, placed my order and it arrived on time. A painless... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Don’t get me wrong, this is a beautiful well built tool with a very nice case , I’m just missing a 12mm bit, I did however get three 10mm 🤣 I’m certain this will be correct asap as they’ve been makin... Leggi di più
L'azienda ha risposto
Shipping cost excessive at $72.00 with product warehoused in Kissimmee and delivered to my home in Palm Coast, two hours away. Delivery date missed. Packing within the tool inadequate as Velcro... Leggi di più
L'azienda ha risposto
Disappoined-I purchased four sets. In one set the large gasket it significanly larger than that the other two that I opened. Two of the larger gasket separated their bond. I tried to glue one back,... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Leader in Woodworking Machinery and Tools. Since their appearance in the market in 1962, the woodworking machines and tools from Virutex have achieved a well-earned reputation for quality, robustness, and reliability. The concern for quality begins right at the origin of a new Virutex machine. Our technicians are equipped with the most advanced systems, computer aided design and modern laboratories where the new Virutex machines can be designed and tested, and the existing ones improved day by day.
Informazioni di contatto
Stati Uniti
- virutextools.com
3,9
Molto buono
114 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I never received my purchase
25 aprile 2024
Risposta di Virutextools
UPS TRACKING NUMBER 1Z3F70X40316025121
delivery Estimated delivery for today Thursday 09/05/2024
Great Experience
The website was easy to use. The edgebander works great and was delivered promptly.
30 marzo 2024
Risposta di Virutextools
Thank you so much for your comment.
have a great day!
I cannot give 5 stars at this time…
I cannot give 5 stars at this time because my FC116U arrived loose in the crate it was sent in. They clamped the unit to a 2x that pulled through the nails and screws that were holding the wood. There is a damaged piece that I believe they are replacing, a $1.00 item. I haven’t used it yet and am hoping that is the only damage. I would suggest adding packing material inside the crate. I’m no engineer but I wouldn’t send a machine like that.
27 marzo 2024
Risposta di Virutextools
Good afternoon
We are sorry for what happened, we have already sent you the damaged part.
We ship around 60 Lock Mortiser FC116U machines per month to our customers and we haven't had few problems like what happened to you. We cannot control the way the carrier makes deliveries or treats the merchandise. But we can solve the problems like we are doing with you.
We hope it is resolved soon and you can use your machine.
Again, please accept our apologies for what happened.
Kindest Regards
Risposta di Virutextools
Great!!!
Thank you for your comment
Kindest regards
Lipping Planer.Answers to online questions were…
Answers to online questions were answered promptly. Order arrived quickly. I ordered the lipping planer. It worked as advertised. Results were excellent.
Note: I would pay extra for a storage box if one were offered.
26 febbraio 2024
Risposta di Virutextools
Hi Matthew
thank you for your comment!
We will take note of your recommendation.
Kindest regards.
The handheld banding machine just…
The handheld banding machine just doesn't work well and I would like to return it. I think its a good idea but it just doesn't work well.
23 febbraio 2024
Risposta di Virutextools
Good morning, Joey.
Please tell us what you mean by not working well?
Is it damaged or does it have any defects?
Please send us a video to see how you are using it. It is also possible that you are not using it correctly. If you don't know how to use it, we will be happy to help you.
email to send video.
sales@virutextools.com
Thank you
Still missing part of my order
Still missing part of my order. Rest my order was delivered and was all good. However I need the wrench I order to install the knives..I did email the company but still haven't received a response.
27 febbraio 2024
Risposta di Virutextools
Sorry for the inconvenience,
we will send you the key asap.
regards
The Mortise Jigg works great is well…
The Mortise Jigg works great is well designed and no one else makes it
24 febbraio 2024
Risposta di Virutextools
Thank you for your comment.
have a great day!
Risposta di Virutextools
Thank you for your comment.
Have a great day!
Risposta di Virutextools
Thank you so much for your comment.
It is a pleasure to be able to help you with whatever you need.
Have a great day!
Products are well made
Products are well made. Field crew loves the production and time savings from the quality build. Fast shipping as well.
25 gennaio 2024
Risposta di Virutextools
thank you for your comment.
have a great day!
I ordered the tool
I ordered the tool. The tool I ordered arrived quickly. Once I received the tool it was exactly what I ordered and the tool was in a functional condition
10 gennaio 2024
Risposta di Virutextools
Thank you for your comment.
Have a wonderful day!
Your US customer service rep is…
Your US customer service rep is terrible. He is very short, non engaging and generally not interested. If you want to compete in the US you better step up your customer support.
7 gennaio 2024
Risposta di Virutextools
Good morning
We do not understand your comment after so much time, you made a purchase on our website on January 7 with Paypal and you requested a cancellation and refund. The cancellation of your purchase and the refund was made on January 9, so if you have any other problem or other inconvenience let us know so we can solve it.
Have a great day
Risposta di Virutextools
Thank you!
Just what I wanted
The vacuum clamp was received timely and is just as described. So far it is working great and I am very happy with my purchase.
10 gennaio 2024
Risposta di Virutextools
Thank you for your comment, we are at your service for whatever you need
Kindest regards
Risposta di Virutextools
Thank you for your comment,
have a nice day!
Replacement came all scratched up
Replacement came all scratched up. Looks like it was repaired one but I ordered new.
28 dicembre 2023
Risposta di Virutextools
We are sorry for what happened
Please, could you give us more information about the problem you are having? Explain to us what happened by sending an email to sales@virutextools.com and it will be a pleasure to resolve your problem.
Kindest regards
simple order process and everything…
simple order process and everything came promptly
27 dicembre 2023
Risposta di Virutextools
Thank you have a nice day!
Delivery was on time
Delivery was on time, everything in box was as explained. Thank you.
13 dicembre 2023
Risposta di Virutextools
Thank you for your comment!
I received my order in a timely manner…
I received my order in a timely manner and was satisfied with the order process. However, I used the chat option before I ordered to determine if I needed to order bolts with the blade holder and never did get a reply, even after a day of waiting. This caused me to order parts I really didn't need.
12 dicembre 2023
Risposta di Virutextools
Please accept our apologies for this, we will try to provide better service. Happy Holidays!
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