Buena plataforma para apoyo escolar…
Buena plataforma para apoyo escolar online. Explicaciones claras y fácil de usar para estudiantes.
28 giugno 2025
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Virtualtutorlab
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Le persone hanno visualizzato anche
This may be a scam
I, too, have somehow managed to subscribe to this site. I had no intention of doing so. It was only when checking my bank account I found payment had been taken without my consent. £3 on 9/11 and then £41 on 15/11. I regard this as a scam and will be contacting the relevant authorities.
9 novembre 2024
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Risposta di Virtualtutorlab
Dear Mrs P MacDonald,
We hope you are well.
If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.
Since we are unfortunately unable to find the account you're referring to, please send us your email address so we can issue a refund and cancel the membership.
Thank you in advance and we apologize for any inconvenience!
You can also contact our customer service at: support@virtualtutorlab.com and our agents will be more than happy to answer your request.
Best regards,
Virtualtutorlab.com
They participate in a Facebook scam…
They participate in a Facebook scam scheme. A fake profile advertises a giveaway - in my case it was a backpack. You need to pay 3 pounds. Then the page redirects and asks you to pay 2 pounds - weard, but ok. Then it makes you approve a payment of 14 pounds. This is where I stopped. I went to my banking up. The 3 pounds payment was from virtualtutorlab.com. I blocked any further payments from them. Yesterday I could see they tried to charge me 41 pounds for subscription that I never requested. AVOID.
21 novembre 2024
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Risposta di Virtualtutorlab
Dear Nata,
We hope you are well.
If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.
Since we are unfortunately unable to find the account you're referring to, please send us your email address so we can issue a refund and cancel the membership.
Thank you in advance and we apologize for any inconvenience!
You can also contact our customer service at: support@virtualtutorlab.com and our agents will be more than happy to answer your request.
Best regards,
Virtualtutorlab.com
I sending e-mails like crazy but it…
I sending e-mails like crazy but it seemed to me no one bothered to answer me, this is stealing because there are now a few amounts taken out of my bank account without permission. This was for a so called membership for what I don't know and I tried to cancel it many times without success. And the best part I purchased something what I up to today did not received at all
16 novembre 2024
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Risposta di Virtualtutorlab
Dear Gerda,
On our records, you enrolled on 06/11/2024 in a 3 day trial campaign to access our website. We sent a registration mail with the details regarding your registration to your email address after the subscription had been made.
Since the subscription was not canceled within the 3-day trial, it was renewed to a regular subscription.
Please note that you received the Reminder email which contains the membership and billing information upon your registration. All our subscribers are free to cancel the membership at any time.
If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.
Your membership was successfully canceled on 13/11/2024.
In order to maintain a high level of customer satisfaction, we are willing to offer full refund of your subscription fees. We would only kindly ask you to remove or change your review on Trustpilot so as to avoid any reputational damage it could cause to our company.
Thank you in advance and we apologize for any inconvenience!
Best regards,
Virtualtutorlab.com
They or one of their affiliates used a…
They or one of their affiliates used a fake profile on Facebook to pretend we could receive free Lego but when we were invited to sign up for the £3 it turned out to be a subscription to some meaningless course costing £33 per 14 days so we didn't sign-up so we will not be providing any receipts or invoice numbers as they failed to defraud us.
18 settembre 2024
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Risposta di Virtualtutorlab
Dear Steve ,
We hope you are well.
If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.
Since we are unfortunately unable to find the account you're referring to, please send us your email address so we can issue a refund and canceled the membership.
Thank you in advance and we apologize for any inconvenience!
You can also contact our customer service at: support@virtualtutorlab.com and our agents will be more than happy to answer your request.
Best regards,
Virtualtutorlab.com
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