Virtual Machine Solutions LLC Recensioni 904

ridiculous server performance, I hosted a VPN service on it and performance is abysmal, absolutely unusable!
I ordered a German server but received a US one!! contacted support weeks ago still no answer!
stay away...

Update:
To answer the reply I received no it was not a german IP, I checked multiple IP check websites and all of them said US and I satup VPN connection for the server and the ping I received was way above the number it should have been.

If the issue were from my side, all the issues wouldn't disappear after changing to another VPS provider.

I've had my VPS with Virmach for several years no with no issues, but now it's been down for MONTHS. They're still charging me, not answering tickets, and CLOSING un-answered tickets. Completely unethical.

Currently highly discouraged, no assistance. I've had a couple of VPS's for years with no problems, but this year they decided to arbitrarily change IP addresses and one VPS became unreachable: I asked for assistance for months and got no response, until I canceled the service by taking a VPS from another provider. I don't give a star for the past and will only keep a VPS with them until I need no assistance.

LaJi！！！！！！very laji！！！

Terrible service. Virmach just suspend my service without any early alerts and refuse to answer my tickets.
And their support is really bad,long downtime and treat customers according their rude ways. please don't trust this provider.

No more replies to my tickets for two month, and my last VPS order still hasn't been installed after two weeks! Really bad service for two month!

Virmach doesn't even deserve 1 star. It is the worst service ever I've had in my life. The internet connection of my VPS was gone suddenly 1 month ago. And I've been waiting for just an answer to my support ticket for 1 month also. They charge the credit cards but their system is down, their support is down, and even their website is down. Stay away from this bad company.

Please do not even give it a try if you do not want to waste time because off-time (disconnected time) for service will continue without any notification. There service is extremely poor

Don't Use this Scammer Company
Support Team is Poor
I open the ticket on 08/21/2022 tid=983857 They Did not Reply for the last 1 Days Gone, Even though I Paid 1 Year for a VPS

My Recommend is not wast Your Money Here,

I am sure VirMach has become scam. You should not register, use or deposit money on this platform. There is no cloud computing service that does not support users for 1 month, my support ticket has been 1 month, no response. And no one has received a response from VirMach either. I warn all new users intrigued by VirMach's price. It's a scam

Your products are very poor and often disconnected, and the processing of work orders is also very slow, and it has not been processed in half a month.

I paid for a $40 dedicated server it has been 2 weeks and I haven’t received my server, I majorly feel like I got scammed. They will not answer tickets, and their contact number is no longer in service.

I've been a Virmach customer for about 3 years now. It has been a rather smooth sail until recently; my VPS had an unexpected shutdown, after which it never connected back to the network

I opened a support ticket a week ago and still haven't gotten any response whatsoever.

Even worse: Calling the phone number that appears on their website says "the service is no longer available".

I fear they may be going out of business. Either way, I'll have to find a different hosting solution

I have been a Virmach customer on and off for years.

Last Sunday 31 July around midnight, things fell apart in a big way.

My server went offline. I did not know why. I tried to raise a ticket, no response.

It came back online mid-day Wednesday, but it has been broken and I cant log into my server anymore. I still dont know why it went offline but from reading their un-updated bulletin on the website, if I had to guess, it seemed like they were doing some kind of migration to new hardware. But here's the thing, I jsut dont know. They did not notify me this was going to happen in advance, no email comms whatsoever.

Let that sink in. They're an IT company. Contacting customers before a planned outage is a basic requirement. So my server was offline for 2 and a half days, I lost work as I didnt have the opportunity to do a save and do a graceful shutdown.

Someone should be fired over this.

Raising tickets, no one bothered to reply and as of today, 8th august still no response. I cant even log back into my server, so you've screwed it up somehow during the 'move' (If indeed that is what happened!)

SO, Virmach, i'd like a refund please of my last monthly fee I paid. The server has been shutdown and I've gone to another provider, OVH, and I recommend anyone reading this to do the same.

The final last straw is this. On the virmach.com website there is an email address shown for raising support tickets. So I emailed this, and all I got was an automated response email saying using the online ticket system - errr, that's what I have been using and you havent freaking replied! why on earth are you even showing that email address on your homepage is no one is allowed to send any queries to it?!

TLDR, Virmach have really messed up. Go elsewhere if you want a good service with no random uncontrolled shutdown of servers, and basic comms. I suggest Virmach go read ITIL for dummies... morons.

I am very disappointed wit your service. I have an active RDP i can't access and i have opened several tickets and no responses.

Тех поддержки нет вообще, отключают и переносят сервера без предупреждения , меняют айпи без согласования , ужасный сервис

Really not recommend. They are migrating their services for half of a year and all this time, the services are inaccessible, up and down. Even worse, never response to ticket. No support at all.

They really don't respond to the tickets, I sent the tickets from 27 July. My problem is only windows password. I bought a windows vps but don't have any password login to windows, cpanel and VNC password doesn't make any sense. It's just a small problem that they can't solve. Imagine your server crashes, and you don't get support, that must be a terrible thing. Therefore I strongly advise you NOT to deposit, buy VPS or attempt to use this platform. It will make a big impact on your business.