Virtual Machine Solutions LLC Recensioni 904

Services go down often with very little follow-up from tech support when you open a ticket. The VPNs are cheap, but not worth the hassle. I won't be renewing.

My vps was somehow suspended and I wasn't allowed to ask why, it's just a robber baron company

My server was suspended for no reason even though I was fully complying with the TOS. The ticket I submitted was directly closed without any explanation.

Stopping the service for no reason is too junk

My vps traffic was abnormal, with 100G less traffic every month. I submitted a certificate, but he did not process it and fooled me.

The service I purchased was canceled without any notice, no refund is possible, and the merchant has no credit.

They have the worst service.
There are several days off per month.
Disgusting
It is not worth the test.

If you plan to run anything that requires more than 40% uptime do not use this provider. you will be down for half of every month. I am not joking about this either, probably the worst uptime of any VPS provider you can possibly go to and I have sampled at least 20 companies.

Almost 3 months, my vps has been offline. Several times, I requested them to transfer to another node without files! They refused. They wanted $15 for transferring after 24 hours of creating ticket. I did not pay. I told them to cancel vps and refund my money. They refused. Even though they will not provide any refund for these 3 months.

Still using them, but they were waaaay better before, until 2020. Over the past years, support became terrible, new servers don't work but you don't get money back and reinstall via support takes days or even weeks!

I asked for a refund because I never received the product I paid for but they close the ticket without answer and marked it has resolved! Look at reviews, before buying from Virmach!

To be honest I think that the compagy will be out of business soon because every single reviews are from people who got their money stolen. It's impossible to stay in business with the way they act.

If the VPS can be made to work, it is acceptable, but it generally fails and they are not able to reimburse the days lost. Likewise, they do not know how to serve customers and then they hide behind their absurd procedures to avoid refunding for VPS that do not work.

Hice parte de su programa de afiliados,
gane algo de dinero con las comisiones, pues lleve a varios clientes recurrentes (mas de 60 usd) pero jamas pagaron mis comisiones,
llevo 2 años intentanto retirar ese dinero, pero no, se lo robaron, son pesimos en servicio a cliente y son ladrones, literalmente son ladrones

I was part of their affiliate program,
I made some money with commissions, because I had several recurring clients (more than 60 USD) but they never paid my commissions,
I have been trying to withdraw that money for 2 years, but no, they stole it, they are terrible at customer service and they are thieves, they are literally thieves

VirMach servers always have an issue, or are down, or insert excuse. Trying ANY other host is a better option, to save yourself a lot of time. I know it's cheap, but the value you get is in downtime, you don't want to pay for that.

ONLY PROBLEMS, NO SOLUTIONS.

Thanks for reading, have a nice day.

Absolutely no communication whatsoever with you.

Service down for days, support unresponsive. Don't host important stuff here.

been an affiliate for this company for many years. But they stopped paying out commissions for the last 3 years. There is 0 responde to tickets, service is non excistant. So they love taking customers u sent, but wont pay-out comissions. Its a shame they treat partners this way. Made this company 10.000$s of dollars and they still throw you under the bus. Shameless company if you ask me.

Last time I said I was leaving Virmach but something happened and I forgot about it.
This time when they bring back the service, I'll get my files and close the service.

This is getting unbearable - how can a service be down for so long without communication with clients?

Never try even if it is free
They have insanely bad service
Awful

They are scammer. I ordered vps ...it say pending many days they can not provide vps. ..... Please don't buy there vps .... They are scammer.

This is an update to the review below. After the review was posted, VirMach did refund the last two billing charges which covered the time which had the consistent down time.
I still feel that the way I was treated was disrespectful to a paying customer. The part I called fraudulent is where there is an automated billing system charging even when the 99.9% promised uptime had failed.
I don't want to bad mouth VirMach as a whole because for many years they were a good provider, but what they have put me through lately was below mediocre.

The following is my original review...
***********************************
Dear Fellow Customers and Potential Victims,

With a heavy heart and a profound sense of disappointment, I am compelled to share my harrowing experience with Virmach, the VPS provider I once trusted wholeheartedly. Our journey began in February 2018, and for years, I believed in their promises of reliable service and customer care. However, the recent events have shattered that belief, leaving me feeling violated, abused, and utterly disrespected.

Over the past two months, my business has endured immeasurable losses due to the incessant and extended periods of downtime with my VPS. As a trader in the fast-paced markets, every minute of inaccessibility has cost me dearly, jeopardizing my ability to execute crucial trades and leading to severe financial setbacks.

Despite reaching out to Virmach's Technical Support with my urgent concerns, all I received was a generic response from their AI Assistant, VirBot, offering no reassurance or acknowledgment of the severity of my situation. It has been over a day since my last contact, and not a single human representative has taken the time to address my distressing predicament.

To add insult to injury, Virmach had the nerve to charge my card for each of the last two months, despite providing nothing but constant downtime and a complete lack of service. This blatant disregard for their loyal customers is utterly unacceptable.

To make matters worse, there is no live phone support to contact them, leaving us stranded and voiceless in our time of need.

As victims of Virmach's fraudulent practices, it is crucial that we unite and raise our voices on every review website available. Potential customers must be warned about the appalling treatment and complete lack of accountability displayed by this company. Our collective experiences will serve as a cautionary tale to those considering Virmach's services.

I implore every affected customer to take action and call upon the Better Business Bureau to file a formal complaint against these fraudsters. It is imperative that they be held accountable for their actions and the damages they have caused to our businesses and livelihoods.

In conclusion, I find it disheartening to have placed my trust in Virmach, only to be met with indifference and callousness during a time of dire need. I urge each reader to take this warning to heart and think twice before entrusting your business to Virmach. Let us stand united in our pursuit of justice and ensure that no other customer suffers the same fate we have endured.

Sincerely,

R.P.
Virmach Client since 2018
Date of this Review: July 26, 2023