ok product I just ddindt have time for such a detailed construction - flat pack on steroids... good once its up but major headache and time waster putting it togther
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The canopy does not include the pipe extension (the thing that connects the range hood to the ceiling), which you can extend to different heights as needed. The canopy also had scratches. I made an of... Leggi di più
L'azienda ha risposto
Aviary with Extension Silver 416x203x216cm - Felt like one million pieces to put this aviary together. So many different tubes, panels, joiners, screws, nuts, and bolts. Beware that the joiners are on... Leggi di più
L'azienda ha risposto
I ordered a raw pine l-shaped shelf bed frame and I’m super happy with it. It came with the tools needed though was a bit rough putting together without a power tool, but totally worth it. Update and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Informazioni di contatto
Cherry Avenue 901, 94066, San Bruno, Paesi Bassi
- vidaxl.com.au
3,0
Nella media
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Cheap nasty cracked very poor quality…
Cheap nasty cracked very poor quality over priced
24 aprile 2026
Non scritta su invito
Risposta di vidaXL
Hello Pauline,
Thank you again for sharing your feedback with us.
We’re very sorry to hear about your experience and the condition of the item received. We previously reached out to you directly to request further information so we could review the matter properly and assist you further, however we have not received a response.
If you still require assistance, please feel free to contact us at feedback@vidaxl.com.au and we will be happy to help.
Kind regards,
Tanya
vidaXL
Really happy with how well the dog run…
Really happy with how well the dog run was packed and delivered fast. Easy to put together. Definitely a two person job.
This is my second buy. The price is great.
22 aprile 2026
Non scritta su invito
Risposta di vidaXL
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the packaging, fast delivery, and ease of assembly of the dog run. It is also great to know that you chose to order from us again and are satisfied with the price.
Kind regards,
JC
VidaXL
Very poorly designed and cheaply made
The shelf I purchased is really poorly designed and was so difficult to assemble. The wrench that came with it was too big for the bolts and a lot of the eyelets for the bolts didn’t line up properly. Would not recommend.
31 marzo 2026
Non scritta su invito
Risposta di vidaXL
Hi Cherish,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the shelf and understand how frustrating the assembly difficulties and part alignment issues must have been. This is certainly not the experience we aim to provide.
We’re pleased to confirm that we have now been in direct contact with you and have worked together to reach a suitable resolution. We truly appreciate your patience throughout this process.
Kind regards,
Tanya
vidaXL
Love the vidaxl auction page
Love the vidaxl auction page, scored some awesome peices, and discounted from what were very reasonable RRPs already, postage affordable also. Thanks vidaxl
24 marzo 2026
Non scritta su invito
Risposta di vidaXL
Dear Customer,
Thank you for your positive feedback! We are delighted to hear that you enjoy the vidaXL auction page and were able to find great pieces at good prices, along with affordable postage.
Kind regards,
Elyn
VidaXL
Jury Still Out on These Stakes
I searched for robust garden stakes because I was sick of the Bunnings one rotting off at the ground, and these came up. They looked good on the screen, plastic coated steel and a bit cheaper than the wooden Bunnings ones. They came quickly but I was surprised at how flimsy they seem. Time will tell if they are any good.
2 aprile 2026
Non scritta su invito
Risposta di vidaXL
Dear Customer,
Thank you for taking the time to share your experience.
I’m glad to hear that your order arrived quickly, although I understand your concerns regarding the sturdiness of the garden stakes. It’s completely understandable to look for a durable solution, especially after previous experiences.
We would like to take a closer look into this for you, therefore our team will reach out to you as soon as possible to review your case and assist you further.
Kind regards,
vidaXL Team
I am really upset with the kind of shed…
I am really upset with the kind of shed I bought from you. I will never recommend anyone. I also want to make a product review on product review website or any other place so that people will know what they are buying. Very bad experience. Bad quality of material.
16 aprile 2026
Non scritta su invito
Risposta di vidaXL
Dear Baljinder,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience with your shed order and understand your disappointment regarding the product quality and overall experience.
We would like to confirm that we have been in contact with you regarding this case and were able to collaborate together to find a satisfactory solution.
We appreciate the opportunity to resolve this matter with you and hope your concerns have now been fully addressed.
Kind regards,
Tanya
vidaXL
Breach of Consumer Laws
I ordered a 3pack cabinet set.
I received 3 boxes but only 2 cabinets.
Breach of Australian Consumer Law (ACL) as follows:
- VidaXL failed to deliver my full order failing to meet the consumer guarantee protected under ACL.
- VidaXL has refused to offer a partial refund that is aligned with the drop in value of the missing item ($40 was offered for an item worth $100)
- VidaXL has refused to provide the missing cabinet - businesses are responsible for fixing business errors at no cost to me.
- VidaXL is requiring me to return all items for a full refund however ACL allows me to keep the supplieed items and receive a partial refund.
Edit: In the end I did receive a refund of $103 when I sent an email with the above information and clearly stating they have 24 hours to resolve it. Their breach was successfully rectified.
15 aprile 2026
Non scritta su invito
Risposta di vidaXL
Dear Matt,
Thank you for taking the time to share your feedback.
We’re sorry again for the experience you had regarding your order and the inconvenience caused during the resolution process. We understand how frustrating this situation must have been, and we truly appreciate your patience while we worked through it with you.
We’re pleased to confirm that this matter has now been fully resolved directly with you over the phone.
Your feedback is valuable to us and will be used to help improve our service and communication going forward. If you need any further assistance regarding the solution provided, or if anything is not as expected, please don’t hesitate to reach out to us and we'll be more than happy to help.
Kind regards,
Tanya
vidaXL
This lounge was described as being two…
This lounge was described as being two children sizing. They would have to be newborns to fit two children. Photos and descriptions were misleading. So small and material definitely not velvet. Very dissatisfied do no buy.
1 aprile 2026
Non scritta su invito
Risposta di vidaXL
Hello Ms. Donna,
Thank you for sharing your feedback.
We are very sorry to hear that the lounge did not meet your expectations, particularly regarding the size and material. We understand how disappointing this must have been, especially if the product description and images felt misleading.
Your feedback is very important to us, and we would really like the opportunity to review this further and support you in the best possible way. We have reached out to you privately to better understand the situation and assist you accordingly.
Thank you again for bringing this to our attention, and we hope to resolve this for you as smoothly as possible.
Kind regards,
Tanya
vidaXL
Cheap quality desk
Cheap quality desk, damage thought out desk components and had water stains and swelling on panels
1 aprile 2026
Non scritta su invito
Risposta di vidaXL
Dear Trent,
Thank you again for your feedback and for giving us the opportunity to review your case directly with you.
We’re very sorry once again for the condition in which the desk arrived and completely understand your disappointment regarding the damaged and affected panels.
After reviewing the details and photos provided, we were able to arrange support for the affected part and have been in direct contact with you regarding the resolution.
We truly appreciate your patience and cooperation throughout the process. If you still need any further assistance, please feel free to contact us anytime at feedback@vidaxl.co.uk.
Kind regards,
Tanya
vidaXL
I live remote qld and wanted this order…
I live remote qld and wanted this order item and they would not deliver.
I had to have this delivered to a NSW address and my girlfriend then brought it up as she was visiting over Easter. If she had not been coming up we would not have ordered.
Delivery was quick to Sydney metro.
Packaging in good condition.
26 marzo 2026
Non scritta su invito
Risposta di vidaXL
Hello,
Thank you very much for sharing your feedback.
We’re glad to hear that your order arrived quickly once delivered to the Sydney metro area and that the packaging was received in good condition. At the same time, we’re sorry for the inconvenience caused by the delivery limitation to your remote location in Queensland and understand how frustrating that must have been for you.
We truly appreciate you taking the time to share your experience, as it helps us improve our delivery options and customer service.
We have also reached out to you via email to follow up on your feedback and to ensure you have our full support should you need anything further.
If there is anything else we can assist you with, please don’t hesitate to reply — we’re always happy to help.
Kind regards,
Tanya
vidaXL
Product is fine
Product is fine. Delivery of the product is rubbish. Carrier firstly said that they couldn't deliver - to an address that is open between 7.00Am and 5.00PM daily. I spent a considerable time trying to use delivery tracker - a waste of time - told me that it was on board for delivery for a week. Courier (Toll Ipec) in Bathurst has no phone that answers. 10 days after we were told that the delivery would take place we went to the depot. Initially the goods couldn't be found. After some searching, they were located.
16 marzo 2026
Non scritta su invito
Risposta di vidaXL
Hi Wal,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about the difficulties you experienced with the delivery process. We completely understand how frustrating and time-consuming this must have been, especially when clear updates were not provided and you had to make additional efforts to locate your parcel.
This is certainly not the experience we want for our customers, and we truly appreciate you bringing it to our attention.
We would like to look into this further and better understand what happened. We have sent you an email so we can assist you further and review this matter properly with you.
Thank you again for your feedback — it is very valuable in helping us improve our service.
Kind regards,
Tanya
vidaXL
Fast delivery
Fast delivery The umbrella I got was quite cheap quality in comparison to ones I’ve had before, but it was very economical to buy so I can’t complain. Only thing is…it tells you to spray it with waterproof spray. I wasn’t prepared to have to do that. I was expecting the umbrella to do the job of keeping water out on its own. Which is what previous umbrellas have done for me. it has cost me $30 more to get waterproof spray for the umbrella which I have not been able to use yet because it constantly keeps raining. However, the umbrella does seem to keep a lot of the rain out when it’s not too heavy.
19 marzo 2026
Non scritta su invito
Risposta di vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with the fast delivery.
Kind regards,
JC
VidaXL
Received garden boxes yesterday.
Received garden boxes yesterday.
Opened one out of 4.
Unfinished timber lit of saw dust and loose shavings coming of good to give you splinters
Daughter stepped on the dust and got splinter.
Difficult to put together.
Not bothering to open other three.
Want to return.
Chat bot response generic.
Office close at 10am on Thursday morning.
Other number doesn't work.
Don't now hot to get my refund and return the product.
Absolute rubbish never ever again.
After all this i received email from them.
I returned everything back a got a refund.
I had very good experience with them in the past.
This one time the product was not good.
Thanks for help.
1 aprile 2026
Non scritta su invito
Risposta di vidaXL
Hello,
Thank you for taking the time to post.
We are very sorry to hear about your experience, especially regarding the unfinished timber, the sawdust and splinters, the difficulty assembling the product, and the fact that your daughter was hurt. This is certainly not the experience we want for our customers.
We have requested additional information in order to contact you directly and assist you further, and we are currently awaiting your reply.
Andreea
vidaXL
NEVER AGAIN This is bad on so so many…
NEVER AGAIN This is bad on so so many levels ,nothing like how it is advertised. Materials very poor weak and twist and go out of shape just by looking at them panels are hopeless roof is pathetic , instructions very poor and I would doubt that this company has even tried to build this themselves . Very disappointing that you saved up to buy but get caught in the situation when starting to build knowing you have wasted your money . Sad that something exciting ends up just being rubbish . Never again
20 marzo 2026
Non scritta su invito
Risposta di vidaXL
Hello,
Thank you for your review.
We are very sorry to hear that the product did not meet your expectations, especially regarding the weak materials, the unstable panels, the roof issues, and the poor instructions you mentioned. We understand how disappointing this must have been.
Please note that our return period is 14 days from the date of receipt, and according to our records, this period has already passed. We regret that we are unable to offer further assistance at this stage.
Andreea
vidaXL
Not a great product
Not a great product. Very flimsy. Screw & bolts provided go through the holes, providing washers would probably fix this.
The length was 224mm with 4 joins though only 3 brackets provided so uneven.
9 marzo 2026
Non scritta su invito
Risposta di vidaXL
Hello Olivia,
Thank you for taking the time to leave a review.
We’re really sorry to hear that the product felt flimsy and that the screws and bolts didn’t fit properly.
We have contacted you directly to assist you further and to make sure we find the best solution for you.
Thank you again for your feedback; it helps us improve.
Andreea
vidaXL
Risposta di vidaXL
Dear Customer,
Thank you for your kind feedback. We are glad to hear that you found the ordering process easy and that your delivery arrived on time.
Kind regards,
JC
VidaXL
Problem solving
We were not happy with the quality of the product we purchased, vidaXL phoned us quickly and gave us monetary compensation, the refund was processed the next day.
30 marzo 2026
Non scritta su invito
Risposta di vidaXL
Dear Customer,
Thank you for sharing your feedback. We appreciate your comments regarding the product quality and are glad to hear that the issue was addressed promptly and to your satisfaction.
If there is anything further we can assist you with, please feel free to contact us at feedback@vidaxl.au.
Kind regards,
JC
VidaXL
The photo isn't always true.
My fault I read bird boxes and assumed they were for birds to breed. Whilst cute they are far too small to house birds
10 marzo 2026
Non scritta su invito
Risposta di vidaXL
Hi Keith,
Thank you for sharing your feedback and for your honest reflection—we truly appreciate it. We understand how the product description may have led to a different expectation, and we’re sorry for any confusion this may have caused.
We have reached out to you via email to assist you further and explore this together. Please feel free to check your inbox, and don’t hesitate to reply if there’s anything more, we can do for you.
Kind regards,
Tanya
vidaXL
Fabulous product and quick…
Fabulous product and quick postage,table is sturdy and easy to put together
6 marzo 2026
Non scritta su invito
Risposta di vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are happy with the product, its sturdiness, and the quick delivery, as well as the ease of assembly.
Kind regards,
JC
VidaXL
VidaXL stole my mattress
I bought a four piece pine wood outdoor lounge set, and to put it politely, my experience was dog shit awful. Firstly, the item arrived without all it's parts so I couldn't put it together.whwb I tried to make the beta of the situation and put together part of it, I discovered it was poor quality with pegs snapping during the construction process. The kogan team kindly offered me a full refund on return of the ite;however, when their courier came to pick up the neatly packaged and labelled item while I was at work, they accidentally took a new mattress without labelling or correct packaging that had been delivered that morning (at great expense and meaning I could finally stop sleeping on a camping mat). When I requested the return of the incorrectly taken item, the team were very polite, but they couldn't ascertain that was what had happened or return the item with any speed. I am still waiting for its return...
16 marzo 2026
Non scritta su invito
Risposta di vidaXL
Hi Lou,
Thank you for your feedback, and we are truly sorry to hear about your experience. We completely understand how upsetting and frustrating this situation must be, especially given the issues with the item and the concern regarding the collection.
We want to assure you that we take this matter very seriously. We have carefully checked our system using the details available, however, we have unfortunately not been able to locate your order. We also reached out to you via email to gather further information, but we have not yet received a response.
To help us investigate this properly and support you further, we kindly ask you to provide additional details such as your order number, the email address used for the purchase, or any confirmation or tracking information you may have. You can reply directly to our previous message or contact us at feedback@vidaxl.com.au so we can assist you as quickly as possible.
We truly want to help resolve this for you and appreciate your cooperation.
Kind regards,
Tanya
vidaXL
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.