ok product I just ddindt have time for such a detailed construction - flat pack on steroids... good once its up but major headache and time waster putting it togther
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The canopy does not include the pipe extension (the thing that connects the range hood to the ceiling), which you can extend to different heights as needed. The canopy also had scratches. I made an of... Leggi di più
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Aviary with Extension Silver 416x203x216cm - Felt like one million pieces to put this aviary together. So many different tubes, panels, joiners, screws, nuts, and bolts. Beware that the joiners are on... Leggi di più
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I ordered a raw pine l-shaped shelf bed frame and I’m super happy with it. It came with the tools needed though was a bit rough putting together without a power tool, but totally worth it. Update and... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Informazioni di contatto
Cherry Avenue 901, 94066, San Bruno, Paesi Bassi
- vidaxl.com.au
3,0
Nella media
2K recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Fantastic customer service
I received a cabinet with a smashed in door and after some back and forth I was informed they were unable to send a replacement door but offered a third of the item price in reimbursement. I declined and they sent out a replacement unit.
I am very impressed with the communication and response from VidaXL.
You do not find many companies and businesses these days that respect and appreciate customers as this company does.
21 dicembre 2025
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Risposta di vidaXL
Dear Paul,
Thank you very much for your kind feedback. I’m delighted to hear that you were impressed with the communication and response from vidaXL. We truly appreciate your recognition and are pleased that we were able to resolve the issue to your satisfaction.
Best wishes,
Catalin/ vidaXL
Huge fan
It was easy to order furniture easy to assemble love the reclaimed wood and mango wood furniture also delivery fast which is a bonus no waiting around for days for a delivery
18 dicembre 2025
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Risposta di vidaXL
Dear Robyn,
Thank you for taking the time to share your experience. We’re delighted to hear that you found ordering and assembling your furniture easy, and that you’re enjoying the reclaimed and mango wood pieces. We’re also pleased that the delivery was convenient for you!
We truly appreciate your feedback and hope you continue to enjoy your new furniture.
Best wishes,
Catalin/ vidaXL
Scythe 147 cm grass trimmer
Scythe 147 cm grass trimmer - arrived promptly but it was a couple of weeks before I got to use it (I.E. out of return policy range !!!). Scythe is ABSOLUTLEY USELESS. Handle snapped off after 2 minutes then blade started bending every few minutes and needed banging straight again. Absolutely NOT fit for purpose and is going straight into the rubbish bin !!!
vidaXL replied, full of apologies, maintaining they’d tried to reach me on several occasions. That’s nonsense bordering on lies. No one in the world has problems contacting me, only vidaXL, it seems. AVOID !
Absolutely unbelievable response from vidaXL. I’m not going to engage further with this company. Life it too short.
27 dicembre 2025
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Risposta di vidaXL
Hi Paul,
I am very sorry to hear about the issues you experienced with your scythe. I understand how frustrating this must be, especially after waiting to use it.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
UPDATE: We would like to assure you that these are not misrepresentations. I have personally attempted to contact you on two occasions via eBay, which is the platform through which your order was placed. As we do not have access to your personal email address, all communication was sent through your eBay inbox.
Specifically, our messages were sent on 29 December and 31 December. We kindly ask you to check your eBay messages for our previous correspondence. Should you require any further clarification or assistance, please do not hesitate to contact us via eBay, and we will be happy to help.
That said, we fully respect your decision to no longer engage with us.
Best wishes,
Catalin/ vidaXL
Instrctions????
Product and delivery was excellent. However the flat pack pieces were not marked with stickers to make assembling easier. Instruction leaflet not very clear. Finally got it together after a few attempts. Happy with finished product. I have assembled many flat packs this was hardest I’ve done.
24 dicembre 2025
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Risposta di vidaXL
Dear Mary,
We are sorry to hear that assembling your order was more challenging than expected, particularly over the Christmas period. We understand the effort involved and appreciate your patience in getting the product together.
I am pleased to have been able to assist you. If you require support in the future, please email us at feedback@vidaXL.com.au - we're always happy to help!
Kind regards,
Catalin/ vidaXL
Late delivery and faulty/ sub standard product.
Vidaxl massage recliner chair.
Promised next day delivery for Christmas present. Ordered 27 November. Didn't arrive on time. Chased vidaxl after 7 days till was finally delivered, only to find once assembled the product was faulty.
When checking refund/returns policy it appears responsibility falls on purchaser to organise. Policy states product must be in same form as when delivered. However, this was a recliner chair which took hour/s to assemble. Not happy if have to disassemble again and repack. Very dissapppinting experience epecially on Christmas day after long time assembling only to find faulty.
Review update.
Vidaxl offered me remedy in the form of total 50% refund for faulty goods or I needed to dismantle chair, return at my expense and then seek reimbursement of the freight costs.(which I was not confident would eventuate even if I returned).
My understanding of Australian Consumer Law was that when goods are faulty a full refund is warranted. However, I was over this ordeal and the too-ing and fro-ing with the company, so settled for 50% refund which has now been paid.
For these reasons I would think twice if looking at ordering from this company and not rely on 'next day delivery' guarantee when offered either, - 4 days (as per their comment) is still not 'next day'.
25 dicembre 2025
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Risposta di vidaXL
Hi,
We are very sorry for the delay in delivery. While the order was delivered on the 5th business day, we usually aim to deliver within 4 business days. During the holiday season, however, our delivery volumes were higher than usual, which caused this delay.
UPDATE: We would like to clarify that, as you have declined to return the product despite our offer of a free return, we are unable to provide a full refund at this time.
If you wish to proceed with returning the item, please let us know, and we will provide the necessary instructions to facilitate the return.
Kind regards,
Catalin/ vidaXL
PUG RIPPED CAGE APART IN SECONDS
It took weeks for the product to arrive parts were missing so I had to buy spare parts from bunnings.
Finally get the cage up, $350 + $50 postage & my pug has busted through it in minutes
25 dicembre 2025
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Risposta di vidaXL
Hi,
I’m very sorry to hear about your experience and the inconvenience this has caused.
Since you have not replied in a while, I would assume no further assistance is required. If you need help, please email us at feedback@vidaXL.com.au.
Kind regards,
Catalin/ vidaXL
Confirm del assured twice if live remotely
Yet to open/assemble. Box in good order. Disappointed as my first attempt at an order was cancelled by vidaXL, without prior notice, as I live on an island, mind you some purchases, from other companies, do get through, either with Free postage or sorted at checkout. So postage/delivery fee should have been sorted at checkout regarding this order. I did try again, listing a transport companies depot on the mainland after paying the transport company, a further $110 for delivery. This is sometimes the case, but not always. Mostly inconvenienced about any extra delivery charge should have been sorted at checkout. Surely vidaXL have an agreement in place with a Brisbane transport company that can be calculated at checkout, instead of disappointing and inconveniencing a customer by your system saying it accepts my postcode for delivery, when it doesn't!
1 dicembre 2025
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Risposta di vidaXL
Hi,
I am very sorry for the inconvenience and disappointment you have experienced with your order. I completely understand your frustration regarding the delivery issues and extra charges, and I sincerely apologize for any confusion caused by our system.
I am pleased to have been able to intervene and contribute to rectifying the situation.
If further assistance is required in the future, please email us at feedback@vidaXL.com.au - we're always happy to help!
Best wishes,
Catalin/ vidaXL
Risposta di vidaXL
Dear Peter,
Thank you for your feedback! We’re glad to hear the delivery was quick and that the product is doing the job as expected. We really appreciate your support!
Best wishes,
Catalin/ vidaXL
Ordered 2 xmas trees -crap
Ordered 2 xmas trees, one falls over because the pot it’s in isn’t heavy enough. The other has a round pole to go into a squares base 🤪. VidaXL will not issue a refund. never shop with these guys
21 dicembre 2025
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Risposta di vidaXL
Hi,
I’m very sorry to hear about the issues you’ve experienced with your Christmas trees. I completely understand how frustrating this must be, especially during the holiday season.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au.
We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin/ vidaXL
Entry gate
We just put up a front fence that needed a entry gate
I loved the style that you advertised
Price was great
Gates look fantastic now they are up
5 dicembre 2025
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Risposta di vidaXL
Dear Jodie,
Thank you for sharing your feedback! I’m delighted to hear that you love the style and that the gates look fantastic now they’re installed. It’s great to know that the price and overall experience met your expectations.
We really appreciate your support!
Kind regards,
Catalin/ vidaXL
Absolutely disgusting
Absolutely disgusting. No numbers , no letters , nothing marked. Took us 3 days to put one set together. Just ridiculous. Will never buy flat packs from you again. Boards chipped. So stressful I just wanted to use it as fire would. Took all my excitement away for Christmas. So thx for nothing. What a waste of money. And apparently your items are well know for this. Never ever again. A week later and still not up. Christmas spirit is gone thx to your products.
8 dicembre 2025
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Risposta di vidaXL
Hi Sherrie,
I am very sorry to hear about your experience and completely understand your frustration. Please accept my sincere apologies, as this is certainly not our intention. I fully agree that the assembly process should be easy and straightforward, and I regret that this was not the case for you.
I am sincerely grateful that we were able to work together to reach a mutually suitable solution, and I truly appreciate your patience and cooperation throughout this process.
If you require further assistance in the future, please email us at feedback@vidaXL.com.au - we're always happy to help!
Best wishes,
Catalin/ vidaXL
The instructions were not clear the…
The instructions were not clear the parts were not numbered and there was a part missing according to the instructions
16 dicembre 2025
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Risposta di vidaXL
Dear Nicola,
We’re very sorry to hear about the issues you encountered with your order. We completely understand how frustrating it must be to deal with unclear instructions, unnumbered parts, and a missing component.
This is certainly not the level of service we strive to uphold.
Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaXL.com.au — we’ll be happy to assist you.
Kind regards,
Catalin/ vidaXL
Risposta di vidaXL
Hi,
Thank you for your feedback! We’re delighted to hear that you’re happy with the product and delivery. We look forward to serving you again soon!
Warm regards,
Catalin/ vidaXL
The item has not arrived was due a week…
The item has not arrived was due a week ago
15 dicembre 2025
Non scritta su invito
Risposta di vidaXL
Dear Suzanne,
Please accept my sincere apologies for the delay in receiving your order. I completely understand how frustrating this must be, especially as it was due to arrive a week ago.
I am pleased to have been able to intervene and implement the necessary adjustments.
If you require assistance in the future, please email us at feedback@vidaXL.com.au - we're always happy to help!
Warm regards,
Catalin/ vidaXL
Easy
Price was good. It was easy to order and delivery was reasonable.
9 dicembre 2025
Non scritta su invito
Risposta di vidaXL
Dear Rachel,
Thank you for your feedback! I’m glad to hear that you had a positive experience with your order and are satisfied overall. We truly appreciate your support.
Warm regards,
Catalin/ vidaXL
Very happy with my chair and ottoman
Very happy with my chair and ottoman, easy to assemble, very comfortable.
11 dicembre 2025
Non scritta su invito
Risposta di vidaXL
Dear Phil,
Thank you for your feedback! I’m glad to hear that you’re happy with your chair and ottoman, found them easy to assemble, and are enjoying their comfort. We really appreciate your support!
Warm regards,
Catalin/ vidaXL
Efficient company / Great product /…
Efficient company / Great product / Good value
Thank you!
1 dicembre 2025
Non scritta su invito
Risposta di vidaXL
Dear Lena,
Thank you for your kind feedback! We’re delighted to hear that you’re happy with our service!
Warm regards,
Catalin/ vidaXL
Lovely poly rattan outdoor 6 seater…
Lovely poly rattan outdoor 6 seater dining setting and super quick delivery. Finding it very hard to assemble as there are lots of components to the chairs and being an older female, I’m struggling to do it on my own which I have done previously! I’m going to have to hire someone to do this for me so extra expense that I wasn’t expecting. It will look awesome though once done.
14 dicembre 2025
Non scritta su invito
Risposta di vidaXL
Hello,
Thank you for your kind feedback. We are glad to hear that you are pleased with your poly rattan 6-seater outdoor dining set.
I have reached out to you privately to provide assistance with the assembly, should you still require it. We hope this helps make the process easier, and we are confident your dining set will look wonderful once fully assembled.
Warm regards,
Catalin/ vidaXL
Delighted with purchase
Easy to order online. Delivered within 36 hours. product was as described. Happy with purchase
25 novembre 2025
Non scritta su invito
Risposta di vidaXL
Dear Giovanni,
Thank you for your feedback! I’m glad to hear that your order was quick, the product met your expectations, and that you’re happy with your purchase. We really appreciate your support!
Warm regards,
Catalin/ vidaXL
You provide a very efficient service
You provide a very efficient service, I am impressed with the speed of the delivery and if the quality product.
2 dicembre 2025
Non scritta su invito
Risposta di vidaXL
Dear Darryl,
I’m so glad to hear that you’re happy with the quick delivery and the quality of the product! Your feedback really means a lot to us, and we can’t wait to assist you again in the future.
Warm regards,
Catalin/ vidaXL
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