Vhi Healthcare Recensioni 

Just wanted to submit my claim via the "new dental portal but unfortunately, I'm just getting server error messages every single time I try to submit. Then I called the service line to submit my claim via phone and was advised to email my claim, where I received an email saying it takes up to 5 days to get a reply. The benefits of my plan are great but whenever I try to claim stuff back or want to get a treatment plan confirmed VHI goes silent on me and end up having to pay for the treatments myself even tho it would've been covered by VHI.
I would not recommend choosing VHI dental to anybody and I'll also report my feedback to my company.

Astounded by the poor rating. My experience has been excellent over the past 3 or 4 years. Particularly the snap and send claims feature which is easy and really quick. I just got a GP and Physio claim confirmed in 2 working days. I really appreciate how much effort VHI have put into the online/self-service portal. I dearly wish other service providers would take note and up their game.

My mother and father have been with vhi over 40 years. My mam this year had to have a hysterectomy, and chemotherapy for ovarian cancer, she had to have a biopsy on her lung, not covered by VHI for one single thing! The HSE covered those ops. Absolute sham of a company. When you need them most. I would AVOID!!!!

VHI provides you with the ability to change bank account details online, so change the Direct Debit bank you're using. What they don't tell you is that this functionality doesn't work, it only looks like it does.

They only tell you it doesn't work after you think you've changed the details online and you get a bounced DD from the bank. When you call them they tell you, oh you can't do that online, even though the button online says, 'Update Payment Details'.

When you talk to their payments people on the phone it's like you're talking to a different company, perhaps it is?

Looking at the other poor reviews here it's also very clear that they don't even bother to read and reply to their unsatisfied customers. Not sure who the head of CX is but they need to broaden their view.

I needed minor surgery. Dr Malathi performed the surgery, was very efficient, kind and gentle. She also phoned me a week later to check on my treatment progress.
Follow up care has been superb from both in-house and "at home" nursing staff. All very attentive and pleasant. Every appointment has been on time. My thanks to all of you.

I detest VHI, I found my experience with them to be expensive and unsatisfactory, the health workers I had access to were fantastic but VHI themselves are poor.

Attended VHI swiftcare clinic in Swords today. I must say the staff of nurses and doctors were exemplary in their care for my mother. I just want to say a big thanks to all working this Saturday 21st May 2022.

Stay away from this Health Insurance Provider!!!
From 2016 to 2018 I was with Laya, from 2018 to earlier this year, 2022, I was with Irish Life and had no issues at all. I managed all my family members (Wife and daughters) from my account, if I needed to contact support regarding my spouse she wouldn't need to be present and most important, those basic services like massage, vaccinations, prescriptions were always included.
Well, with VHI is completely the opposite, I mean, when they introduce you the product it seems perfect, or at least as good as the others, but it isn't.
As mentioned, one of the benefits I use the most is massage as I'm sitting all day and my back kills me, and they said "We also cover massage", BUT, they forgot to mention an important thing, while with the other providers the practitioner just needs to have an IMTA cert, with VHI you can only get massages from accredited Physiotherapists (what?!). Then, when they say they cover vaccinations and you check your claims section and that vaccination is there for you to choose (in my case chicken pox for my daughters) that doesn't mean they will cover it, at least in my case. They said my plan (Company Plan Extra Level 2 (Excess)) does not cover it, and when I checked what it covers, OMG, I was like, worst decision ever. 450€ per month for me, my wife and my 2 daughters and it doesn't have half of the stuff we were used to with the other providers. Guess what, I reached to my HR and asked them to cancel it straight away and signed back with ILH. If you're happy with them, good for you, but if you'd like real cover choose any other over this.

I was recently traveling abroad and needed to make an emergency visit to A&E. VHI were ready to assist, and acted immediately by opening a case and providing hospital with guarantees. They also provided me with an emergency SMS contact who responded immediately to all queries. This was very efficient, well organized service.

I've been with VHI for 3 years. I've generally just had great service and all bills paid. Recommended.

Doctor “Clare” was excellent

My only complaint is that everybody in the waiting room could hear the receptionist asking me personal questions for all to hear such as my
Name, Age, Address and mobile number

Very kind, efficient and professional doctors, nurses and receptionists in Swords. A true fortune to have them for a weekend emergency. 100% recommended. Thank you for your help.

Absolutely disgusting service
I’m paying VHI almost 4K a year and I rang today to get an appointment for my sick daughter …. Rang at 11am and the “answer machine “ said “waiting time 49 mins “
What’s the point in all this flash advertising if they can’t look after their own members !!!!!
I had to ring an emergency doctor on call number and got sorted
I only gave 1 star to enable me to write this review

DO NOT USE VHI.

I’m stunned at the experience we’ve had this evening. Ive had a very bad flu including nausea, pain in my abdomen, frequent bathroom visits and a fever all day. I decided to goto vhi this evening, the one in dundrum - They have yet to update their Google business info to inform people that they relocated to Carrickmines - we got there and then had to reroute to Carrickmines, expecting to be seen of course as we pay €400 PER MONTH for family healthcare insurance. The new clinic isn’t even listed on Google Maps as of now and the dundrum clinic is still live with opening times and no mention that it’s been shut down.

I was simply told, at 18:10 that they are not taking any more patients today and it is now booking only….since when ? People pay those prices and use your service due to the fact it’s a walk in urgent care clinic. What am I paying for? You close at 20:00. I was asked to detail my symptoms and the receptionist then said since they are serious I may be seen - she went to talk to the doctors and they told her to pass on their recommendation I go to a&e….refused to even come out and take a look at me. There were less than five people in the waiting area.

I was denied medical attention almost two hours before the clinic was closing and told to go to St. James - We are now on our way to sit in st. James with a 4-8 hours wait time to be seen. This is not what I pay five thousand euros a year for and I will be making a formal complaint tomorrow, We will also be cancelling our 15 year loyalty to VHI tomorrow and taking our business to Laya.

Shame on you and your nonchalant unbothered staff.

I can't even give one star for this horrible insurance company. Every claim has been rejected on the bases of pre-existing condition. They claim covid19 was a preexisting condition!!!an infectious disease ffs!!!They wanted to rob your money only they will find a reason to reject a claim
. Online doctor consultation is a joke useless!!!Dont flush your money in the toilet with these robbers.STAY AWAY

I am not in the best of health at the moment. Between one thing and anothet, l got my dates for the renewal policy mixed up and l was very distressed.
I was speaking to a lovely girl, she sorted everything out for me. She was so patient with me. 5 star service
Thank you

This insurance company is so good you wont believe is an insurance company

PLEASE BE AWARE VHI TRAVEL INSURANCE WITH COVID COVER DOES NOT COVER YOU IF YOU CANCEL YOUR HOLIDAY DUE TO BEEN A CLOSE CONTACT OF SOMEONE IN YOUR TRAVELLING PARTY WHO TEST POSITIVE (EXAMPLE: FAMILY MEMBER).
WILL ONLY COVER YOU IF YOU TEST POSITIVE.
SO AVOID THE POLICY UNLESS YOU PLAN TO TRAVEL WHEN IN CLOSE CONTACT TO SOMEONE POSITIVE.
POLICY IN PLACE SINCE DECEMBER 2021 AND WAS IN FORCE DURING THE PEAK OF PANDEMIC (XMAS AND NEW YEAR PERIOD). GOVERNMENT GUIDELINES TO SELF ISOLATE WHEN IN CLOSE CONTACT WITH SOMEONE WITH COVER.
GETS WORSE AS WILL COVER YOU WHEN TRAVELLING AND HAVE TO CURTAIL THE TRIP IF SOMEONE IN TRAVELLING PARTY TEST POSITIVE FOR COVID 19.
NOT SURE WHY THE COVID COVER FOR CLOSE CONTACT IS DIFFERENT BETWEEN CANCEL A POLICY AND CUT SHORT A TRIP.
JUST MAKING PEOPLE AWARE AS YOUR CLAIM WILL BE REFUSED.
DOES NOT GIVE PEACE OF MIND WHICH IS WHY INSURANCE IS MEANT TO EXIST.

From my personal experience, that of my partner and friends, VHI will go out of their way to avoid cover. Use any other provider in the Irish market.

Horrible experience with an online consultant. Arrogant, condescending and rude. He wrote in the notes that my English was poor. Well, I wasn’t aware that my proficiency in English language is being examined. What was actually poor was his attitude, his ability to ask the right questions and to listen. Totally not personable and made me very uncomfortable.

Was told I would be issued with a prescription for a topical antibiotic with the online doctor (still awaiting this prescription 6 hours later and they’re now closed!!). Was a waste of time as I now have to attend the swift care clinic tonight anyway as I know I need oral antibiotics.