Vhi Healthcare Recensioni 

I tried to set up for dental claims on App. Hugely frustrating. Verification code not send after hour despite several attempts.
I guess if you can't set up the app for claims you won't make the claim. Feels like sharp practice. Totally unacceptable.

If you live in Dublin or Cork then great. But unless for us living in the rest of the country. Medical screening is only preformed in Dublin or Cork VHI centres, no assistance given if you want to use a medical facility in your area. All other Health insurance providers will provide subsidy to use your local health centre.

Up until 2024 the refund of claims through snap and send was great. You would submit your claim and then receive your refund within a week. For the last two claims I have put through I have been waiting for over a month. VHI please sort yourself out this is very poor!!

I would also like to add that my children are with LAYA and when I put in receipts for them they are paid super quick within a week but usually days. I will be switching to LAYA at renewal. VHI need to pull their socks up!

The lady at reception, Kathrine, was extremely rude and condescending, corrected me multiple times about semantics that didn’t matter and complained about other patients. Very unprofessional and I did not feel welcome at all.

I recently attended the dermatology section inVHI health centre Carrickmines.
I understand that delays happen and systems crash, but there is a” put up with it,it’s not my fault”attitude from reception.
No effort for positive communication with the customer no apologies barely a thank you when money was paid.
The customer should be made feel valued not made feel like an inconvenience

App not working and IT support only by email. Three weeks later I am no further than an automatic response from them. Irish Life Health app works like a dream. Sorry I left them this year!

Terrible app and terrible service. Haven't had many issues before but as of the late I find my emails are being ignored when I send them and the app does not have an online Chat feature anymore. Feel like I am having to jump through rings to claim money back from my treatments. It has been almost 2 weeks now. The snap & send feature is also diabolical since it only lets you add one photo per claim. The more claims they deny the longer it takes to get your money back. Customer experience is not good at all and it should not take up to 5 days to get a response. Whats the point. Not good at all. Will looking elsewhere when it comes to time of renewal.

I found so many hidden charges, they really failed to disclose important information to me. All they want is to take your money with absolutely no rewards, avoid at all costs .

Went to St Vincent's, have full insurance with VHI , was on a seat for 20 hours , no bed , had to leave with intravenous lines in my arm , tofal discrace , why am I pay for VHI HEALTH INSURANCE.....ITS A RIP , TH3Y ARE A DISCRACE...PLEASE ANYONE WITH SAME STORY , PLEASE POST , DONT LET THESE INSURANCE RIP OFFS CONTINUE WHAT THERE DOING ......

Always a positive experience and great customer service

I thought LAYA were bad but VHI are atrocious. For example, app (which I had to reinstall just to login) asked for a 6 digit auth code that they sent. They sent a 5 digit code!! When you finally get to the submission of expenses the app usually falls over. Then they usually reject the claim, the last time because there was no doctor's name on the receipt even though the receipt was letter headed with the practice details. Shocking company.

Pleasant staff, great service, so efficient in handling my care needs. Doctor Marijke was efficient in organising my hospital care. Saw to my needs in a short space of time. Vhi and the insurance was well worth every cent. So grateful to them for helping me in my time of need.

Paying for 2years. Just filed my first claim after 2 years and says GP consultation is not covered. Only an actual specialist is. Paying large amount for 2 years. I wanted to close my account because it was useless but I was advised to call again to have the policy cancelled on Feb. Money grubbing company. Don't ever avail of their services! Never would I recommend them!!!!

I have spent the last 40 mins between VHI Main app which i can access and VHI claims portal which i cannot access(On pc AND mobile ) i also tried to register on the claims portal and i get message unable to locate your dental policy with the member number provided,
App is not recognizing my membership number paid through my employer

I had a very disappointing experience with VHI. Their services are inefficient, and their dental claim system is poorly managed. I encountered numerous difficulties when trying to file a claim, my claim was rejected several times due to their issues, and the process was time-consuming. Overall, their lack of responsiveness and ineffective systems made dealing with them a frustrating experience.

Their Auto renewal policy is a scam. You buy a policy and they take an inflated renewal directly from your account 12 months later. They don't allow you to delete your account info or block the renewal and give you very little time to stop it happening. Avoid.

Atrocious money grubbing company. Will take your money even when you tell them you're not renewing well in advance of the renewal date and then tell you it will take 6 to 10 weeks to issue a refund back to your account.

A multi million euro business taking nearly 2 months + to issue a refund is not acceptable in this day and age. Its just greed to hold onto peoples money for so long. I could transfer money into someones account in one day but they want you to believe this is beyond them.

I am writing this review approximately 1 month after first consultation with a doctor at Carrickmines. Within this time I have seen a nurse, a doctor, a sports consultant and had an MRI. Everyone was very helpful and on 3 visits there I did not have to wait around very long. I had queries which were always passed on and addressed. For my first visit to the walk in clinic I went in the morning and it was hardly busy at all. The other two visits were appointments. All in all within a month I have been seen regularly and been diagnosed and referred onto a specialist elsewhere. I am happily surprised at how friendly, efficient and seamless the whole process was as I was a bit apprehensive after reading other negative experiences. Big thumbs up from me.

I have been with VHI now for over three years and I have found them to be very professional and very customer oriented. Anytime I contact them with a query they always get back to me timely. Keep doing what you're doing! Thank you. Marie

Astounded by the poor rating. My experience has been excellent over the past 5 years. Particularly the snap and send claims feature which is easy and really quick. I regularly get my GP, consultant, counselling and dietican claims confirmed in 2 working days. I really appreciate how much effort VHI have put into the online/self-service portal. I dearly wish other service providers would take note and up their game. Every time needed to change plan, always give me good decent advise. When have needed surgery, paid for it in a hospital not normally fully covered in cos was medically necessary due to BMI and thus would be healthier needing less treatments overall; costing them less. Only had pay the excess which I was very grateful for and really appreciated. Every MRI I have needed they have paid directly to the centre, no problems. I have been with VHI since I was a child, have never had a problem with their service. They tell you in table of benefits what is and what isn't covered and where which I much appreciate. Tells you in black and white on insurance plans in all companies that pre-existing conditions not covered for a 1 or 2 depending on the condition. So really don't understand all the negativity. I work in healthcare myself and the other companies aren't any better!