I walked into Yeovil Vertu Motors and was introduced to Kerion Flack. Kerion spent a long time discussing with me benefits of purchasing a Land Rover discovery or a defender. We came to the con... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I walked into Yeovil Vertu Motors and was introduced to Kerion Flack. Kerion spent a long time discussing with me benefits of purchasing a Land Rover discovery or a defender. We came to the con... Leggi di più
L'azienda ha risposto
A very relaxed, easy and straightforward process. Test drive and discussion afterwards were perfect. Josh was really helpful and put my mind at ease. He did everything he could to speed the ordering p... Leggi di più
L'azienda ha risposto
Great service when buying our latest 2nd hand car. Plenty of time given and information guidance given for a smooth hand over. Dean who guided us through our last purchase 8 years ago did a great job... Leggi di più
L'azienda ha risposto
From the moment we walked into the Yeovil branch we were made to feel most welcome and were impressed with the detailed knowledge and help provided initially by Steven and later by John, who guided us... Leggi di più
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Scritti dall'azienda
2 Vale Road, Pen Mill Trading Estate, BA21 5HL, Yeovil, Somerset, Regno Unito
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Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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I walked into Yeovil Vertu Motors and was introduced to Kerion Flack.
Kerion spent a long time discussing with me benefits of purchasing a Land Rover discovery or a defender.
We came to the conclusion a defender would be more suited to my use
I was most impressed with Kieron’s knowledge of the cars.
He gave me the confidence to go ahead a purchase a car even though I had not driven a defender before.
I have been very happy with the car it is a super drive.

Risposta di Vertu Motors - Volvo Yeovil
Everything explained well, love the car and all a great experience

Risposta di Vertu Motors - Volvo Yeovil
Great customer service, Ellie was very knowledge and easy to work with.

Risposta di Vertu Motors - Volvo Yeovil
A very relaxed, easy and straightforward process. Test drive and discussion afterwards were perfect. Josh was really helpful and put my mind at ease. He did everything he could to speed the ordering process up and kept me updated at all times with developments. Car handover was extremely enjoyable. Thank you all.

Risposta di Vertu Motors - Volvo Yeovil
Great service when buying our latest 2nd hand car. Plenty of time given and information guidance given for a smooth hand over. Dean who guided us through our last purchase 8 years ago did a great job again.

Risposta di Vertu Motors - Volvo Yeovil
Jodie was excellent. She made the whole process so easy without being pushy . The handover was very good and I drove away very happy.

Risposta di Vertu Motors - Volvo Yeovil
Excellent staff very informative happy to explain any questions we had regarding the car.

Risposta di Vertu Motors - Volvo Yeovil
Amazing service, transaction was very easy. Jamie did a fantastic job

Risposta di Vertu Motors - Volvo Yeovil
From my first visit to picking up the car went as smoothly as I could ask for . Ellie was a pleasure to deal with , nothing was too much trouble . I would definitely recommend Yeovil BMW to anyone .

Risposta di Vertu Motors - Volvo Yeovil
josh and holly made it all simple and painless

Risposta di Vertu Motors - Volvo Yeovil
The staff were so friendly, helpful and knowledgeable. They kept me informed through the process and made the handover easy. I would buy another car from BWM Yeovil

Risposta di Vertu Motors - Volvo Yeovil
Wonderful customer service from start to finish .
Very smooth change over from previous car .
Everything explained clearly
Would definitely use Yeovil Vertu again

Risposta di Vertu Motors - Volvo Yeovil

Risposta di Vertu Motors - Volvo Yeovil
A personable and professional experience from the staff.

Risposta di Vertu Motors - Volvo Yeovil
I wanted to share a positive experience regarding the way Vertu Yeovil handled my recent complaint.
I had booked my MINI Countryman in for a service after receiving reminders from both the vehicle and MINI app. Unfortunately, after travelling to the dealership, it transpired that the service could not be carried out due to an error in the booking process relating to being too early for the service plan claim to be made.
While the initial experience was disappointing, what impressed me was the way the dealership responded when I raised the issue. The General Manager personally investigated the matter, provided a detailed explanation of what had gone wrong, acknowledged where processes had failed, and outlined the steps being taken to prevent the same thing happening again.
The dealership also arranged collection and delivery for the future service appointment and offered a goodwill payment in recognition of the inconvenience caused.
Mistakes can happen in any business. What really matters is how they are dealt with, and on this occasion Vertu Yeovil demonstrated accountability, professionalism and a genuine commitment to improving customer service. Thank you to the team for taking the complaint seriously and responding in such a positive and constructive manner.

Risposta di Vertu Motors - Volvo Yeovil
I had a great experience with Guy at Vertu Motors when I was exploring purchasing the EX30.
I was given plenty of time & all my questions were answered no matter how small.
I am delighted with my new car!

Risposta di Vertu Motors - Volvo Yeovil
We were looked after by Jodie the service provided was friendly whilst at the same time professional. Our new car was presented beautifully .
I would certainly recommend Vertu Motors.
David & Brenda

Risposta di Vertu Motors - Volvo Yeovil
First class customer service from start to finish
sales person Guy was brilliant not pushy but very helpful a credit to the salesroom
I have been dealing with Volvo YEOVIL for 18 years and have never had a problem

Risposta di Vertu Motors - Volvo Yeovil
Excellent customer service through the buying process. And the handover was quite a spectacle! I recommend bringing family to the handover, it was a fun event. The staff I dealt with were excellent, esp John who handled my purchase. Very highly recommended.

Risposta di Vertu Motors - Volvo Yeovil
All the staff were very approachable and keen to help. The whole experience of purchasing a Mini was very smooth. Particular praise must be given to Ben and Lucy who were both very patient and guided me throughout the process.

Risposta di Vertu Motors - Volvo Yeovil
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