Being a first time buyer, I was highly nervous about the process of buying a car and not knowing what the procedure was. However I must say, Dylan completely supported me during this. Everything was e... Leggi di più
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Sede
Cambia sede244-246 Stamfordham Road, Wessterhope, NE5 2LA Newcastle upon Tyne, Tyne and Wear, GB
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I visited the showroom to look at a new car for myself with my husband. The salesperson we spoke to, Rosie was very helpful, efficient and pleasant along with the manager, David, we were able to conc... Leggi di più
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A friendly welcoming family atmosphere, the deal was better than I had expected. Every offer was explained and I felt no pressure at any time. On vehicle handover I was delighted with the time taken o... Leggi di più
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Jamie was very helpful and got the vehicle that i wanted with no hassle, sldo everybody i dealt with was pleasent and helpful would recommend them to anybody thanks again for your help neil hamilton
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Dettagli dell'azienda
- Rivenditore di auto
- Negozio di autoricambi
- Riparazione e manutenzione auto
- Rivenditore di veicoli a motore
- Rivenditore di auto usate
Informazioni su Vertu Motors - Vauxhall Newcastle
Scritti dall'azienda
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informazioni di contatto
244-246 Stamfordham Road, Wessterhope, NE5 2LA, Newcastle upon Tyne, Tyne and Wear, Regno Unito
- 0344 659 7241
4,8
Eccellente
85 recensioni
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Ha risposto al 96% delle recensioni negative ricevute
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Excellent experience
Excellent experience, seamless process from walking into the dealership with lots of questions and not really sure what I was looking for to collecting the car five days later, thank you Earl for your excellent communication throughout.
31 gennaio 2026
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Risposta di Vertu Motors - Vauxhall Newcastle
Hi there,
Thank you for your lovely review! We're delighted to hear you had an excellent experience from the moment you walked into the dealership to driving away just five days later.
It's great to know Earl was able to guide you through the process, answer all your questions, and keep communication clear throughout.
If you need anything at all as you enjoy your new car, we're always here to help.
Kind regards,
Dean
Victoria Roy was fantastic with all…
Victoria Roy was fantastic with all aspects of this purchase
31 gennaio 2026
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Risposta di Vertu Motors - Vauxhall Newcastle
Good morning, James .
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Excellent helpful staff
Excellent helpful staff made the whole process easy as pie
30 gennaio 2026
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Risposta di Vertu Motors - Vauxhall Newcastle
Good afternoon, Thank you for your feedback. We’re really pleased to hear that our helpful staff made the whole process feel easy and straightforward. Your comments are very much appreciated. Kind regards, Kerry
Excellent service
Excellent service from vauxhall Newcastle. Jamie and the rest of the team made everything very easy. All staff very welcoming and helpful. Would highly recommend vertu vauxhall.
29 gennaio 2026
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Professional service
The paperwork was completed quickly. The car was ready on time. It was a friendly, efficient service.
27 gennaio 2026
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Excellent services and friendly…
Excellent services and friendly staff,would buy again from them.
27 gennaio 2026
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
A pleasant Experience.
From first entering the Showroom you are made very welcome by all Vertu staff. I was very imprest with the knowledge rosy had of all the cars on display.I was looked after very well indeed and no pressure was added to bying or veiwing. It was a pleasure to do business at Vertu. And I would highly Recommend them.
16 gennaio 2026
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dawn
Went to look for prices for a new car…
Went to look for prices for a new car vic helped me pick a car I liked and give me a price she was nice very helpful and friendly
10 gennaio 2026
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Vic was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Earl and john made the experience very…
Liam Earl and john made the experience very easy for me great lads very knowledgeable who went above and beyond thanks lads
16 gennaio 2026
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Liam and John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
From start to finish was looked after…
From start to finish was looked after and Jamie went the extra mile to make sure I got the car I wanted in my budget. Always a pleasure dealing with this company.
12 gennaio 2026
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
From start to finish everything when…
From start to finish everything when smoothly
9 gennaio 2026
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Fantastic service by everyone
Fantastic service by everyone, made to feel very comfortable . Rosie was an absolute delight so friendly and helpful .. and happy..
30 dicembre 2025
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Great experience At Vertu Vauxhall Newcastle
We had an amazing experience we have bought all our cars previously from here and wouldn't go anywhere else. Earl is great full of honesty and no pressure at all. We would recommend a visit even if you are just curious to discuss all available options they truly are a great. I always feel when the staff have been there for many years and still smiling the company must be treating staff and customers well which boosts our confidence when buying. The after sale service is just as impressive as the sale. Well done Vertu Vauxhall Newcastle.
2 gennaio 2026
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Risposta di Vertu Motors - Vauxhall Newcastle
Good morning Rui. Thank you so much for your kind words! We are so happy to hear that Earl was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent service from Vertu Stamfordham Rd
Called into Vertu Stamfordham Rd, Newcastle upon Tyne after having a problem with the infosystem.
Extremely helpful male receptionist, sorry we didn't get your name. Who then brought his colleague David through to have a look at our car. He resolved our issue within ten minutes, we were so happy and relieved.
Thank you so much.
18 dicembre 2025
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Vauxhall Viva
Jamie Coulson was exceptionally helpful and kept in touch all through the process as was David Miller in Jamie's absence. Living in the Highlands of Scotland it was all done remotely/digitally and I cannot fault Jamie at all.
17 dicembre 2025
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Jamie and David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
David and Earl were lovely guys and…
David and Earl were lovely guys and were super helpful .. there was no pressure what so ever to purchase the car . Thank you ☺️
9 dicembre 2025
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that David and earl was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
New car day
Would just like to thank Jamie from Vertu Westerhope garage who helped me with my new car a few hiccups but was sorted straight away making the experience a smooth one
Thank you so much for the beautiful flowers they made my day as am a bit under the weather
Would fully recommend Jamie and the team
Janice😊
11 dicembre 2025
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Risposta di Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Big thanks to Earl and Vic for great…
Big thanks to Earl and Vic for great service
19 novembre 2025
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Risposta di Vertu Motors - Vauxhall Newcastle
Good afternoon John. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Doesn't even deserve one star being…
Doesn't even deserve one star being honest.
Customer services skills are atrocious
Car was in October and told it would be done. Wasn’t, the car actually come out worse then when it went in.
Went in for a new timing chain was told it needed a new inlet manifold which was going to cost £1700.
After a second opinion and a further cost of £1200 the problem was down to Vauxhall not putting my seal on my racket gasket properly.
Not refunding the money for the extra costs absolute joke avoidddddd!!!
22 ottobre 2025
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Risposta di Vertu Motors - Vauxhall Newcastle
Hi Connor, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
untrustworthy and liers
When we phoned the dealer to book our car in we were told "it would be done on friday" come Friday and we get a video stating the work needing done but nothing was actually carried out.
the following week the wiring harness was replaced Tuesday and starter motor on the Thursday. not that they bothered to tell us. I phoned on the Friday to be told the car still wasn't working and that they had know since the Thursday when they did the starter motor bur it's an easy fix it's just a fuse needing done but they had none in stock.
come the next week. Monday the fuse arrived damaged so they reordered it. Tuesday didn't turn up at all. at this point we went and bought the fuse ourselves and took it in.
they had our car for 13 day and it cost over £1600. not even an apology for lieing to us about it being done Friday and no sort of compensation even though they knew we were having to spend 100 a day on taxis.
don't use this dealer they can't be trusted. they lie to you. they don't bother contacting you. worst customer service I've ever experienced.
19 novembre 2025
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Risposta di Vertu Motors - Vauxhall Newcastle
Hi Cat, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
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