The whole process of buying a car, the team a Loughborough Toyota were all polite and helpful, nothing was too much trouble. Thank you to Jacob for being so helpful.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Staff were knowledgeable, honest and most importantly never pushy with sales. I genuinely felt a valued customer from start to finish and listened to by Lewis (Sales Advisor) of my requirements an... Leggi di più
L'azienda ha risposto
We visited Loughborough Toyota on 14th August 2026 to look at the Toyota Yaris's. We were greeted by Dan and then Liam came to assist us . Under the circumstances why were looking to down size from a... Leggi di più
L'azienda ha risposto
It's unacceptable that no one is able to answer a phone at a small-ish local garage and the phone - even using a local number - is directed to a national call centre or wherever. Loughborough Toy... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di auto
- Negozio di autoricambi
- Riparazione e manutenzione auto
- Rivenditore di veicoli a motore
- Rivenditore di auto usate
Informazioni su Vertu Motors - Toyota Loughborough
Scritti dall'azienda
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informazioni di contatto
Belton Road, LE11 1ND, Loughborough, Leicestershire, Regno Unito
- 0330 012 2350
4,9
Eccellente
131 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The whole process of buying a car
The whole process of buying a car, the team a Loughborough Toyota were all polite and helpful, nothing was too much trouble. Thank you to Jacob for being so helpful.
1 settembre 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Good afternoon Diane,
Thank you for taking the time to leave a review. We're delighted to hear that the whole car-buying process was such a positive experience and that the team were polite, helpful, and always on hand to assist.
It's great to know that Jacob provided such helpful support throughout and helped make everything straightforward for you.
Kind regards,
Dean
Problem solved
All a bit awry. Daughter who bringing me to collect had a dental problem so couldn't. Vertu stepped in with delivery at a very reasonable price. Big thank you to Eoin and the team.
29 agosto 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Thank you for your review. We're delighted that, despite the unexpected change of plans, the team were able to help and arrange delivery for you. It's great to hear that Eoin and the team stepped in to make everything run smoothly, and we hope you're enjoying your new vehicle.
Many thanks,
Chloe
Absolutely fabulous from start to…
Absolutely fabulous from start to finish. Amazing experience. Ben Clay who looked after me was amazing. Made things so easy and a brilliant experience
17 agosto 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Thank you for your fantastic review.
We are delighted to hear that you had such a fabulous experience from start to finish. It's wonderful to know that Ben Clay looked after you so well and made the whole process easy, enjoyable, and stress-free.
Your kind words will mean a great deal to Ben, and we will be sure to pass on your feedback. Providing excellent customer service and creating a great experience for our customers is exactly what we strive for.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and hope you enjoy your new car.
Kind regards,
Keith
Very prompt and courteous sales…
Very prompt and courteous sales assistant. Seamless transaction. Great customer service post sale.
21 agosto 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Thank you for your wonderful review.
We are delighted to hear that you experienced such prompt and courteous service throughout your purchase. It's fantastic to know that the transaction was seamless and that the high level of customer care continued even after the sale.
Providing excellent service before, during, and after purchase is exactly what we strive for, so your feedback is greatly appreciated.
Kind regards,
Keith
Bought my new Toyota Yaris cross from…Loughborough
Bought my new Toyota Yaris cross from Loughborough . They were amazing .
Felt with Lewis who was great . Nothing was to much trouble.
Went through everything with me . So thank you Lewis for all you help . Would definitely recommend to family and friends . And when ready to change car again . Will certainly come back to see you . First class company. Many Thanks . Mrs Yvonne Davey Gloucestershire 10/10
24 agosto 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Thank you for your wonderful review, Mrs Davey. We're delighted to hear that you had such a positive experience purchasing your new Toyota Yaris Cross from Toyota Loughborough. It's fantastic to know that Lewis looked after you so well, taking the time to explain everything and ensuring that nothing was too much trouble throughout the process.
We'll be sure to pass on your kind words to Lewis, who will be thrilled to receive such high praise. Thank you for your recommendation and for awarding us 10/10. We hope you enjoy every mile in your new Yaris Cross, and we look forward to welcoming you back when you're ready to change your car in the future. Safe motoring! 🚗😊. Kind regards, Selina
We visited Loughborough Toyota on 14th…
We visited Loughborough Toyota on 14th August 2026 to look at the Toyota Yaris's. We were greeted by Dan and then Liam came to assist us . Under the circumstances why were looking to down size from a Rav 4x4 were explained to both Dan & Liam . Between both of them they made the transition of buying the Yaris the easiest I have ever found. They showed understanding ,empathy, they were not pushy . Nothing was too much trouble, I love my car & I thank you both from the bottom of heart . 🩵
14 agosto 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Hi Julie,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that Dan and Liam provided such outstanding support during your visit to Toyota Loughborough. We understand that deciding to downsize from a much-loved vehicle can be a significant decision, so it's fantastic to know that they took the time to listen, understand your circumstances, and help make the transition as smooth and straightforward as possible.
It's especially pleasing to hear that you found both Dan and Liam understanding, empathetic, and never pushy. Providing a caring, customer-focused experience is exactly what we strive for, and we're delighted that nothing was too much trouble for them throughout your journey.
Most importantly, we're thrilled to hear that you love your new Yaris. Your heartfelt comments will mean a great deal to both Dan and Liam, and we'll be sure to share your kind words with them.
Thank you again for your lovely feedback and for choosing Toyota Loughborough. We wish you many happy miles in your new car.
Kind regards,
Liza.
We had a great experience with Vertu…
We had a great experience with Vertu Toyota. Liam, Dan and Chris were all friendly, professional and very helpful throughout the process, making everything clear and straightforward without any pressure. We really appreciated their support and would happily recommend them.
21 agosto 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Good afternoon,
Thank you for your wonderful feedback. It’s fantastic to hear you had such a great experience with the team. We’re delighted Liam, Dan and Chris provided friendly, professional and helpful support throughout, making everything clear, straightforward and completely pressure-free. It’s great to know you felt well supported every step of the way, and we really appreciate your recommendation.
Kind regards,
Dean
Highly recommended dealer
We bought our new Toyota from Vertu Loughborough, and we were very pleased with the help and service we received. Staff were very patient and professional, and allowed us plenty of time to make our various decisions without any pressure.
17 agosto 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Thank you for your wonderful review.
We are delighted to hear that you were so pleased with the help and service you received from the team at Vertu Toyota Loughborough. It's great to know that our staff were patient, professional, and gave you all the time you needed to make the right decision without any pressure.
Providing a friendly and relaxed car-buying experience is exactly what we strive for, so we're thrilled that this was reflected in your visit.
Thank you for choosing Vertu Toyota Loughborough. We hope you enjoy your new Toyota and look forward to welcoming you back in the future.
Kind regards,
Keith
Good customer service
Good customer service, helpful, easy hand over.
18 agosto 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Good afternoon,
Thank you for your feedback, it’s great to hear you received good customer service and found the team helpful throughout. We’re delighted the handover process was straightforward and easy, helping to make your experience a positive one.
Kind regards,
Dean
Honest Staff
Staff were knowledgeable, honest and most importantly never pushy with sales.
I genuinely felt a valued customer from start to finish and listened to by Lewis (Sales Advisor) of my requirements and budget. He never once pushed any particular sale or vehicle but guided me with his honest advice.
It was great to deal with what felt like a human sales team rather than the figure chasing droids I’ve dealt with in the past.
If there are any issues with my vehicle in future, I feel I am in good hands that care more than just about the sale.
Would 100% recommend to friends and family.
18 agosto 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Good afternoon Luke,
Thank you for your fantastic feedback, it’s great to hear Lewis provided such knowledgeable, honest and pressure-free support throughout your journey. We’re delighted he took the time to understand your requirements and budget, helping you make the right decision with confidence. It’s wonderful to know you felt genuinely valued as a customer and that the team’s approach made such a positive impression. We really appreciate your recommendation.
Kind regards,
Dean
Happy with new car from Vertu/Toyota Loughborough
Very happy with new car and with the sales help from Vertu/Toyota Loughborough. Seamless and easy purchase, no problems. Very friendly and personable
7 agosto 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Good afternoon Rick,
Thank you for your wonderful feedback, it’s great to hear you’re so happy with your new car and that the whole purchase process was seamless and straightforward. We’re delighted the team provided such friendly and personable support throughout, making everything easy from start to finish.
Kind regards,
Dean
Our new Toyota EV.
We have just purchased our first Toyota EV and we were happy to use Vertu Motors in Loughborough.
The service we received from the staff was excellent from the first test drive to collecting our new car.
They made the buying process easy to follow and we received a great deal on the car.
Thank you.
31 luglio 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Good morning Michael,
Thank you for your wonderful feedback, it’s great to hear your first EV purchase was such a positive experience. We’re delighted the team provided excellent support from your initial test drive through to collection, and that they made the whole process easy to follow. We hope you enjoy your new car and appreciate your kind words.
Kind regards,
Dean
Great communication and customer…
Great communication and customer service from start to finish. Sully couldn’t do enough to ensure I was happy with the car and also followed up a week later to see if I had any concerns. Also dealt with Lewis who was able to give me advice about the car’s safety features.
29 luglio 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Hi Deb,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that you received great communication and customer service throughout your experience with Toyota Loughborough.
It’s fantastic to know that Sully went above and beyond to ensure you were happy with your car and continued to provide support by following up after your purchase. This level of care and attention is exactly what we strive to deliver for every customer.
We’re also pleased to hear that Lewis was able to provide helpful advice regarding your vehicle’s safety features, ensuring you felt confident and informed about your new car.
Thank you again for your kind feedback. We’ll be sure to pass your comments on to Sully, Lewis, and the wider team, who will be delighted to hear them.
Kind regards,
Liza.
Great experience
Great experience buying my new car (new to me). Talked through every step. Good trade in price for my old car. Made to feel special when I picked it up.Lewis was brilliant.
25 luglio 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Hi Jan,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that you had a great experience purchasing your new car at Toyota Loughborough.
It’s fantastic to know that Lewis talked you through every step of the process, secured a good trade-in price for your previous vehicle, and helped make the whole experience straightforward and enjoyable. We’re especially pleased to hear that you were made to feel special when collecting your new car, as that’s exactly the kind of experience we aim to deliver.
We’ll be sure to pass your kind words on to Lewis and the team.
Kind regards,
Liza.
Friendly and easy
Very friendly service, and overall great customer care, extremely happy with with my experience! Very informative with additional services etc and they couldn’t do more for you. Ben who I dealt with when viewing and buying my vehicle made it a very easy experience as well as giving helpful insight to truly make sure the car was right for my needs. All the other staff were also friendly and very willing to help.
22 luglio 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Hi Reece,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Toyota Loughborough. It’s wonderful to know Ben provided friendly, informative and supportive service throughout, helping you find the right car for your needs and making the whole process straightforward and enjoyable.
We're also pleased to hear the wider team were so welcoming and helpful during your visit.
Thank you for your kind feedback, and we hope you enjoy your new car!
Kind regards,
Kerry
Everything was so easy and painless
Everything was so easy and painless. Jacob our salesman was very helpful and knowledgeable. Nothing was too much trouble.
21 luglio 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Hi Mrs Jackson,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that everything was so easy and painless throughout your experience at Toyota Loughborough.
It’s wonderful to know that Jacob was helpful, knowledgeable, and always on hand to assist. We're especially pleased that nothing was too much trouble and that he helped make the whole process smooth and enjoyable for you.
We’ll be sure to pass on your kind words to Jacob and the team.
Kind regards,
Liza.
Ben was extremely helpful and…
Ben was extremely helpful and informative. He made my part exchange as easy as possible.
Thanks again Ben!
21 luglio 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Thank you for your great review.
We are delighted to hear that Ben was so helpful and informative throughout your experience. It's wonderful to know that he made your part exchange process as easy and straightforward as possible.
Thank you for choosing Vertu Motors, and we hope to welcome you back again in the future.
Kind regards,
Keith
Mr Lewis
Hi there, I treated and got a amazing car CHR from lewis.he’s very nice and kind person i really appreciate his hospitality. Thanks Lewis Thanks Toyota.
21 luglio 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Thank you for your wonderful review.
We are delighted to hear that you found an amazing Toyota C-HR and that Lewis made your experience such a positive one. It's fantastic to know that his kindness, professionalism, and hospitality helped make the whole process enjoyable and stress-free.
At Vertu Toyota, we pride ourselves on providing a friendly, welcoming, and pressure-free experience, ensuring our customers feel fully supported every step of the way.
Thank you for choosing Toyota and for taking the time to share your experience. We hope you enjoy many happy miles in your new C-HR.
Kind regards,
Keith
Amazing experience picking up my new…
Amazing experience picking up my new Toyota. Ben was extremely helpful and professional throughout. He made the process easy and the service was well above and beyond what I expected. Would 100% recommend this dealership. Vertu Toyota Loughborough
21 luglio 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Thank you for your fantastic review.
We are delighted to hear that you had such an amazing experience collecting your new Toyota from Vertu Toyota Loughborough. It's wonderful to know that Ben was helpful, professional, and made the whole process easy from start to finish.
At Vertu, we believe in providing a friendly, pressure-free experience where our customers feel fully supported every step of the way, so it's great to hear that Ben delivered a level of service that exceeded your expectations.
Thank you for your recommendation and for choosing Vertu Toyota Loughborough. We wish you many happy miles in your new Toyota and look forward to welcoming you back in the future.
Kind regards,
Keith
We received fantastic service from…
We received fantastic service from team.
All the experience since we like car we purchased till the car was picked up was professionally dealt and good manner.
We can’t find any fault on them.
We are always TOYOTA fan. We strongly recommend to our family and friends for reliable vehicle.
18 luglio 2026
Non scritta su invito
Risposta di Vertu Motors - Toyota Loughborough
Thank you for your wonderful review. We are delighted to hear that you received fantastic service from the team and that the entire experience, from choosing your vehicle through to collection, was handled professionally and courteously.
It's especially pleasing to know that everything went smoothly and that our team made such a positive impression. Comments like yours are greatly appreciated, and we will be sure to share your feedback with the dealership team.
We're also thrilled that, as loyal Toyota fans, you found a vehicle that met your expectations. Thank you for your recommendation to family and friends. It means a great deal to us and reflects the trust you place in both our team and the Toyota brand.
We hope you enjoy many happy years of motoring in your new vehicle and look forward to welcoming you again in the future.
Kind regards,
Keith
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.