Vertu Motors - Renault Derby Recensioni 

58
TrustScore 5 su 5

4,8

Sir Frank Whittle Road, DE21 4RX Derby, Derbyshire, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

This is the first car I’ve bought from this company and I’ve been very impressed with their support especially from Wahid Hussain in sales. The car I bought was exactly as described in every respect.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great service, Daniel Redfern explained everything brilliantly when we test drove our new Renault Austral. The paperwork, finance, service plan warranty etc was explained clearly & in a 'Plain Englis... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We picked up our car yesterday from Vertu Derby and are really pleased with the car and also the experience of buying it from the sales team. Jan was friendly and straightforward in all aspects of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The service from start to finish has been excellent. We got a fantastic Renault 5 electric on a business lease. Robert Green was the sales man who dealt with everything. It is great to get this level... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto
  2. Negozio di autoricambi
  3. Riparazione e manutenzione auto
  4. Rivenditore di veicoli a motore
  5. Rivenditore di auto usate

Informazioni su Vertu Motors - Renault Derby

Scritti dall'azienda

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Informazioni di contatto

  • Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, Regno Unito

  • 0344 659 5030

4,8

Eccellente

TrustScore 5 su 5

58 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 96% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(58)

12.645 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent experience buying a car from vertu motors Derby.

This is the first car I’ve bought from this company and I’ve been very impressed with their support especially from Wahid Hussain in sales. The car I bought was exactly as described in every respect. I spoke with Wahid regarding a couple of things about the car after the sale and his help and response were over and above anyone I have dealt with in car sales before. I would have no problem recommending Vertu Motors on the level of service I’ve received. This is my honest opinion and I have no connection with this company other than the purchase of a car. Steve Willis .

21 luglio 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Hi Steve,

Thank you for taking the time to leave such a wonderful 5-star review. We’re absolutely delighted to hear that your first experience with Vertu Motors has been such a positive one.

It’s fantastic to know that the car was exactly as described and that Wahid Hussain provided outstanding support throughout your purchase. We’re especially pleased to hear that his assistance continued after the sale and that his responsiveness and dedication exceeded your previous experiences when buying a car. Delivering this level of customer care before, during, and after purchase is exactly what we strive for.

Your comments about Wahid will mean a great deal to him, and we’ll be sure to share your feedback with him and the wider team at Renault Derby.

Thank you also for your recommendation and for highlighting that this is your genuine experience as a customer. Feedback like yours is incredibly valuable and greatly appreciated.

We hope you enjoy many happy miles in your new car, and thank you again for choosing Vertu Motors.

Kind regards,
Liza.

Valutata 5 stelle su 5

Excellent service very helpful Jonah…

Excellent service very helpful Jonah especially

24 luglio 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Thank you for your kind review.

We are delighted to hear that you received excellent service and found the team so helpful. A special thank you for recognising Jonah. It's wonderful to know that he made such a positive impression and helped make your experience a great one.

Thank you for choosing Vertu Motors. We look forward to welcoming you back in the future.

Kind regards,
Keith

Valutata 5 stelle su 5

Great service

20 luglio 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Hi Caroline,

Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you received great service from the team at Renault Derby.

Your feedback is greatly appreciated, and we’re pleased that your experience was such a positive one. We hope to welcome you back again in the future.

Kind regards,
Liza.

Valutata 5 stelle su 5

Very helpful staff

Very helpful staff

22 luglio 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Hi Malcolm,

Thank you for your fantastic 5-star review!

We’re delighted to hear you found the team at Vertu Renault Derby so helpful. Your kind feedback is greatly appreciated and will be shared with the team.

We hope to welcome you back again soon.

Kind regards,
Kerry

Valutata 5 stelle su 5

Excellent start to finish

The service from start to finish has been excellent. We got a fantastic Renault 5 electric on a business lease. Robert Green was the sales man who dealt with everything. It is great to get this level of service and it is very much appreciated. There was a glitch with the collection, Rob delivered the car to work for us with his boss, who is also a great guy. Thank you

13 luglio 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Thank you for your fantastic feedback. We’re delighted to hear that you had such an excellent experience from start to finish and that you're enjoying your fantastic new Renault 5 Electric.

It’s great to know that Robert Green provided such a high level of service throughout the process, and that when a collection issue arose, he and his manager went above and beyond to personally deliver the car to your workplace. That level of dedication is exactly what we strive for.

We truly appreciate your kind words and will be sure to pass them on to Rob and the team.

Kind regards,
Matthew

Valutata 5 stelle su 5

Vertu Renault Derby

Vertu Renault Derby. Great service from Roger and Harvey, over and above expectations.

22 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Hi Tom,

Thank you for your fantastic 5-star review!

We’re delighted to hear you received great service from Roger and Harvey and that they exceeded your expectations. We’ll be sure to pass on your kind feedback to them both.

We really appreciate your support and hope to welcome you back to Vertu Renault Derby again soon.

Kind regards,
Kerry

Valutata 5 stelle su 5

Class

Well, what can I say.
I bought a Beautiful BMW convertible from these guys.
The best decision I've ever made.
I LOVE it. Vertu and Daniel Redfearn was brilliant with me. I'd highly recommend this bloke and the dealership.....Even though Dan is a Man Utd fan, from Derby...very strange but hey ho.

Thanks again Danny Boy.

6 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Thank you for your fantastic feedback. We’re delighted to hear how much you love your BMW Convertible and that purchasing it has been such a great decision for you.

It’s wonderful to know that Daniel provided such brilliant service throughout and helped make the whole experience so enjoyable. We'll be sure to pass on your kind words to him—even if his football allegiances might raise a few eyebrows!

We hope you enjoy every mile in your new car, and thank you for your recommendation.

Kind regards,
Matthew

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service, salesman Robert Green was excellent, there was no pressure to buy explanation regarding purchase was excellent and so easy.

30 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Thank you for your fantastic feedback. We’re delighted to hear that Robert provided such excellent, pressure-free service and made the whole process easy to understand.
It’s great to know you had such a positive experience throughout your purchase. I’ll be sure to pass on your kind words.
Kind regards,
Matthew

Valutata 5 stelle su 5

Friendly Sales Executive - Jonah Radford.

Friendly sales executive, no pressure selling techniques and good product knowledge.

2 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Hi P Newton,

Thank you for your review!

We’re pleased to hear you found the team friendly and knowledgeable, and that you felt no pressure during your visit.

We appreciate your feedback and hope to welcome you back to Vertu Renault Derby again soon.

Kind regards,
Kerry

Valutata 5 stelle su 5

Great overall Experience & Service

Great service, Daniel Redfern explained everything brilliantly when we test drove our new Renault Austral. The paperwork, finance, service plan warranty etc was explained clearly & in a 'Plain English' manner. We didn't come out not understanding what we were signing up for.
On delivery & pick up of our new Renault car, Daniel went through all the cars tech & explained it in a manner that left us fully satisfied, knowledgeable, overall a very positive experience of dealing with Vertu Renault Derby..

11 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Good afternoon Wendy,

Thank you for your fantastic and detailed review. It’s great to hear that Daniel explained everything so clearly during your test drive and throughout the paperwork, making sure you felt fully confident in every part of the process.

We’re especially pleased that the handover was just as thorough, with all the technology explained in a clear and understandable way. That kind of support really helps make the experience a positive one from start to finish.

We’re delighted you had such a great experience with the team at Renault Derby and truly appreciate your feedback.

Kind regards,
Dean

Valutata 5 stelle su 5

Scarlett was absolutely brilliant and…

Scarlett was absolutely brilliant and made the experience seamless from start to finish. A credit to Renault Derby

11 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Good afternoon Paul,

Thank you for your review. It’s great to hear that Scarlett made the whole experience seamless from start to finish — she’ll be delighted with your kind words. It’s fantastic to know she made such a positive impression.

Kind regards,
Dean

Valutata 5 stelle su 5

Great staff and customer service

Great staff and customer service, came to the dealership and the car i had seen had only just arrived there within a matter of days, fast forward a week or so and i’m driving it home.

8 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Thank you for your great feedback. We’re delighted to hear that you had such a positive experience with our team and that everything progressed so quickly from your visit to driving your new car home.
We hope you continue to enjoy your new vehicle and look forward to welcoming you back again.
Kind regards,
Matthew

Valutata 5 stelle su 5

Outstanding service

Outstanding service, every explained well and dealt with efficently
Scarlett looked after me and she was 10/10

4 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Good morning Jerrie,

Thank you for your review. It’s great to hear you received such outstanding service, with everything explained clearly and handled efficiently. Scarlett will be delighted to know she made such a positive impression.

Kind regards,
Dean

Valutata 5 stelle su 5

A really easy process

A really easy process. I was well looked after by Jan at Vertu. Very happy customer

5 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Hi Warren,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you found the process easy and that you were so well looked after by Jan at Vertu Renault Derby.
It’s wonderful to know you’re such a happy customer — your feedback means a great deal to the team, and we’ll be sure to pass on your kind words to Jan.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

Valutata 5 stelle su 5

Review of Virtu, Renault, Derby.

Nothing but praise for Mike/Chris/Jan at Virtu Renault, Derby with the purchase of my new car. The service from start to finish was impeccable.
Thanks for making the process so smooth.

30 maggio 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Good afternoon Andy,

Thank you for your review. It’s great to hear that Mike, Chris, and Jan provided impeccable service from start to finish, making the whole process smooth and straightforward. Your kind words are really appreciated.

Kind regards,
Dean

Valutata 5 stelle su 5

Daniel McLaughlin

There once was a salesman named Dan,
Who could sell you your own frying pan.
He once sold a van with just one door,
Then somehow sold the missing four.

At Dan’s dealership down the road,
He’ll sell you a car and lighten your load.
With shiny white teeth and a powerful tan,
No one does customer service like Dan.

You walk in “just browsing,” not planning to buy,
Ten minutes later you’re asking, “Can this thing fly?”
Dan slaps the bonnet and proudly will say,
“This beauty’s so smooth it could butter your tray.”

He knows every motor, each button and beep,
And somehow remembers your dog’s name is Pete.

So if you need a motor soon,
Or just got paid this afternoon,
Beware the grin, the salesman’s charm —
Dan will have you signing forms and twisting your arm.

He offers free coffee, biscuits as well,
And stories of customers under his spell.
“One bloke came for tyres, completely unplanned…
Left with two SUVs and a jazz band.”

So here’s to Dan, the showroom king,
Who can sell hatchbacks like they’re diamond rings.
For service so good it should come with a fan,
Nobody wheels and deals quite like Dan.

22 maggio 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Hi Vicky,

Thank you for your brilliant and creative feedback, it definitely gave us a smile reading it.

I’m really pleased to hear you had such a memorable experience with Dan and that he made such a positive impression. I’ll be sure to share this with him and the team.

Kind regards,
Danielle

Valutata 5 stelle su 5

A good team to deal with.

We picked up our car yesterday from Vertu Derby and are really pleased with the car and also the experience of buying it from the sales team.
Jan was friendly and straightforward in all aspects of the deal. Not pushy, understood what we wanted and got things sorted to our satisfaction.
Backed by other team members Matt and Harvey to give a complete customer satisfaction.

25 maggio 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Hi,

Thank you for your feedback. I’m really pleased to hear you’re happy with your new car and that the team at Derby provided such a positive buying experience.

It’s great to know Jan, Matt and Harvey all supported you and made everything straightforward and pressure free.

Kind regards,
Danielle

Valutata 5 stelle su 5

Amazing experience

Amazing experience purchasing my new car. Nothing was too much for the team and they did it all so quick and efficiently! Dan and Emma were amazing as always. Wouldn’t go anywhere else!

18 maggio 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Good afternoon Chloe. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Vertu Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Selina.

Valutata 5 stelle su 5

Great Experience

First rate customer service provided by Jonah. Nothing was too much trouble for him, and I was particularly impressed by the fact that he kept me up to date on getting the various issues resolved, that crop up during a new car purchase. He was also down to earth and approachable without being pushy or overbearing. He did a great job.

29 aprile 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Good afternoon Paul,

Thank you for your review. It’s great to hear that Jonah provided first‑rate service, kept you well informed throughout, and resolved any issues along the way. His down‑to‑earth, approachable manner without any pressure clearly made the experience a positive one.

Kind regards,
Dean

Valutata 5 stelle su 5

Relaxed and friendly

The sales team were friendly, approachable and very helpful. They found me a car and finance deal that fit my needs. It made buying my new car a very enjoyable experience, I would definitely recommend.

27 aprile 2026
Non scritta su invito
Logo di Vertu Motors  - Renault Derby

Risposta di Vertu Motors - Renault Derby

Good morning

Thank you for your kind review. I’m really pleased to hear that the team were friendly and approachable, and that they helped find a car and finance option that suited your needs. It’s great to know the whole experience felt enjoyable and left you happy to recommend us.

Kind regards,
Dean

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più