Lovely and helpful staff. Not pushy or anything. Ended up speaking with an MG salesperson, not vauxhall, but never tried to steer me onto one of "their" vehicles instead. I have never bought a brand... Leggi di più
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Lovely and helpful staff. Not pushy or anything. Ended up speaking with an MG salesperson, not vauxhall, but never tried to steer me onto one of "their" vehicles instead. I have never bought a brand... Leggi di più
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A big thanks to all the team they go above and beyond to put customers first 10/10 I will not got to any other dealer what a pleasure to find great sales people nice one Ryan
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Really first rate experience of buying our new MG car. Rhys was not only very knowledgeable about the car but he provided a great level of customer care - the whole experience from having a look roun... Leggi di più
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What an incredible service from the Team at Vertu Chesterfield in particular Alan who looked after us from start to finish. Took us through everything we needed to know and let us take our time to mak... Leggi di più
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Scritti dall'azienda
464 Chesterfield Road, S40 3BD, Chesterfield, North East Derbyshire, Regno Unito
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Lovely and helpful staff. Not pushy or anything. Ended up speaking with an MG salesperson, not vauxhall, but never tried to steer me onto one of "their" vehicles instead.
I have never bought a brand new car, so no experience, but I put 4 stars only because it seemed like a slow process, 2 weeks. If that's a good timeframe, then count it as 5stars. I'm used to 2nd had ones, in and out in a few hours, so may just be me.

Risposta di Vertu Motors - MG Chesterfield
A big thanks to all the team they go above and beyond to put customers first 10/10 I will not got to any other dealer what a pleasure to find great sales people nice one Ryan

Risposta di Vertu Motors - MG Chesterfield
Liams help and freindly nature, explained everything i needed to know

Risposta di Vertu Motors - MG Chesterfield
Very helpful and friendly staff at mg Chesterfield. Didn't know a lot about mg which were all explained without any pressure to buy. Ryan was very informative a credit to vertu.

Risposta di Vertu Motors - MG Chesterfield
Your customer service is appauling for the amount of money spent on repairs to my wife's vehicle. Putting the blame on my wife for not explaining grinding sounds from "rust on the discs for being sat" even though Brandon had assured me once the work to the radar had been done it was taken for a test drive to check the issues were rectified. That being said how you would even consider handing a customer back a vehicle with a loud grinding sound stating the vehicle is ok, which is poor customer service with no clear explanation given on receipt of the vehicle after payment was made. So it's ok to take the money off your customers without ensuring high satisfaction of the service paid for??
The rudeness and unprofessional attitude of your staff is a problem. That needs to change and how your staff speak to people seriously needs some thought and training, because basic customer service needs are not being met or listened to. Quite frankly it has disappointed my wife and she is taking her business elsewhere as a result of this poor experience with your staff.

Risposta di Vertu Motors - MG Chesterfield
Outstanding Experience at MGVertu Motors chesterfield with Alan Prior
I recently purchased an IM5 from MG Vertu Motors, and I couldn't be happier with how everything went. Alan Prior made the entire process effortless from start to finish.
Alan's product knowledge was exceptional—he answered every question I had about the IM5 thoroughly and honestly, without any pressure tactics. He took the time to walk me through all the features and ensured I was completely comfortable before making my decision.
What really stood out was his communication throughout. He kept me updated at every stage, responded promptly to calls and messages, and went above and beyond to accommodate my schedule for the handover. The car was immaculately prepared on collection day, and Alan personally ran through everything one more time to make sure I knew the vehicle inside out.
If you're in the market for a new car, I'd highly recommend asking for Alan Prior at Vertu Motors. Professional, knowledgeable, and genuinely helpful—exactly what you want when making a significant purchase. Five stars without hesitation

Risposta di Vertu Motors - MG Chesterfield
The whole buying experience was very relaxed, no pressure. We were able to brows at our leisure. Test drive the car we liked and the admin side was very sleek. Ben our sales chap was very friendly, honest and navigated us through the process vey well.

Risposta di Vertu Motors - MG Chesterfield
Excellent service from Ryan, no pressure selling and got me the right car at the right price. Hopefully going back to him next year as planned. Jason

Risposta di Vertu Motors - MG Chesterfield
Really first rate experience of buying our new MG car. Rhys was not only very knowledgeable about the car but he provided a great level of customer care - the whole experience from having a look round the MG cars to actually buying one was pleasurable. Rhys did the formal handover in such a super way which made the event really special. Well done Rhys you are a great advocate for Vertu Chesterfield.
Hazel and Steve Hudson

Risposta di Vertu Motors - MG Chesterfield
Great experience purchasing my new IM6. Rhys kept me informed throughout. Had a small issue on collection, but that was rectified within a week with no fuss.

Risposta di Vertu Motors - MG Chesterfield
It's been nearly 2 years since I bought my MG4 EV from what was then Bristol Street Vauxhall/MG Chesterfield. I received an invitation from Vertu to attend an event at Chesterfield MG promising time limited discounted prices, so I went. I had wondered if the two sales staff , young salesman Ryan and his franchise manager Ashley that had helped me buy the MG4 EV were still there and must admit I felt so glad when I saw that they were. It felt good actually, I was reassured. Having said that, all the staff I saw here were well presented, polite and helpful, but especially Ryan and Ashley, the dynamic duo.
This time I went for the MG3 hybrid trophy model. Why? The EV range anxiety thing never really went away for me. There were times when I wanted to drive somewhere beyond the range of a fully charged battery, but didn't because of the cost of charging on the road. The MG3 hybrid trophy has over 500 miles range on a single tank of petrol. A clever computer works out the most efficient combination of petrol engine and batteries to give best mileage and no need to plug in. Personally, I feel that some folks are too quick to criticise and I try to give credit where credit is due and Vertu motors Chesterfield and it's staff really do deserve it.

Risposta di Vertu Motors - MG Chesterfield
What an incredible service from the Team at Vertu Chesterfield in particular Alan who looked after us from start to finish. Took us through everything we needed to know and let us take our time to make a decision on a new car.Also to Sam who secured us a fantastic car.(Vauxhall Frontier)Very pleasant and polite staff. Stress free and enjoyable experience.With a brand new car delivered within a matter of weeks.Highly recommend and will use again in the future.

Risposta di Vertu Motors - MG Chesterfield
Whilst the excellent premises (free coffee, clean toilets and modern building) were the icing on the cake, the main reason for our 5 star rating was the friendly but efficient, clear but concise, way Holly conducted the sale and purchase of our car exchange. At no point did we feel under any pressure, and in the online negotiations we were given all the information we needed in a short period of time. We are very pleased with our new car and think we got good value for our money.

Risposta di Vertu Motors - MG Chesterfield
Thank you so much Rhys! I wouldn't buy from anyone else! You really are amazing honestly, so helpful, friendly and informative! Your so patient and literally show me everything about the car, im sure you don't have to go into such detail but its 💯 appreciated! Ill be back for an upgrade, MG Chesterfield is the only place I'd go now! 😘🥰🚘 Thank you to you and Ashley!

Risposta di Vertu Motors - MG Chesterfield
Honestly the experience has been wonderful! Rhys and Ashley have both made the scary experience of buying a new car seem effortless. I honestly don’t think I would have done it if it weren’t for you both so thank you so so much I really love my new car!! If anyone reading this is thinking of buying a new car go see these two amazing people!

Risposta di Vertu Motors - MG Chesterfield
Dave the motability expert is so knowledgeable and helpful he makes the process a breeze

Risposta di Vertu Motors - MG Chesterfield
From day 1 walking into virtu in chesterfield and meeting Rhys and Ashley they looked after me from start to Finnish, best experience I've had for getting my brand new MG hs trophy hybrid+. And very quick delivery from London to chesterfield, quite amazing. Never know all the staff to really pull together as a team and so nice , brilliant experience. I've got the car in pearl white white looks absolutely amazing. I've had the first gen mg hs but this mg hs trophy hybrid + is a totally different car like chalk and cheese totally redesign outside and in, the Tec inside is so much better and the sat nav is good, I absolutely love this car for the money you get so much and it's good, I highly recommend going to Virtue at chesterfield and meet them you will definitely be not being disappointed. A big thankyou to all the staff involved.

Risposta di Vertu Motors - MG Chesterfield
James who helped and supported us through purchasing a new car from start to finish everything was smooth and professional and the manager came and greeted us at the beginning and at the end amazing service

Risposta di Vertu Motors - MG Chesterfield
Andy and Russell at chesterfield were absolutely amazing, they both couldn’t have done more to make the experience go any smoother, They kept in contact through the whole application and answered my many questions. We love our new car!

Risposta di Vertu Motors - MG Chesterfield
Very happy from choosing which car & collecting it has been with courteous & professional advice can’t thank them enough definitely recommend coming here.

Risposta di Vertu Motors - MG Chesterfield
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