What amazing service i received on a recent visit to the Taunton branch. The Lady on reception so friendly and informative, and Phil dealt with a small problem on my car efficiently and super quic... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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What amazing service i received on a recent visit to the Taunton branch. The Lady on reception so friendly and informative, and Phil dealt with a small problem on my car efficiently and super quic... Leggi di più
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We only went in to look at the new colours and walked away buying a new Defender. Dee was a great help in selecting the best car for our needs and explained everything to us on the purchase. One wee... Leggi di più
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First class experience. Exactly what I’d hoped for when dealing with a brand like Jaguar. Gabrielle was fantastic, she made the whole experience enjoyable and pain free. I would thoroughly recommend V... Leggi di più
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Land Rover Taunton - John, Harriet and General Manager Paul all made us feel very comfortable at this dealership they were very helpful, knowledgeable and not at all like the usual ‘sales people’ you... Leggi di più
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Scritti dall'azienda
Priory Way, Land Rover, TA1 2BB, Taunton, Somerset, Regno Unito
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Ollie was exceptional even though I wasn't the easiest of customers. Fantastic service from Vertu, I hope it continues with the servicing as I move forwards though I have no doubt it will.

Risposta di Vertu Motors - Land Rover Taunton
Salesperson Joe Turner went a long way to restoring our experience of Land Rover from previous bad ones, hence we had a period away from Brand.
Now glad to be back

Risposta di Vertu Motors - Land Rover Taunton
Bought a used land rover defender 2021 , received the car - with a few questionable things that clearly didn’t fit with my £45k spend .
Car bonnet wouldn’t open , despite apparently having a 160 point check prior to sale.
The car was very damp inside due to a recent valet in lieu of handover . This now I now was to hide the doggy smell that I’m now plagued with.
The tyre were all lower in tread - 3mm apart from the front which the NSF was very low on the outer edges
Buyer be warned- this isn’t a 5 star place !
Not recommend.

Risposta di Vertu Motors - Land Rover Taunton
The young lady we dealt with at Vertu, Maddie, was absolutely superb : very on top of every stage in our purchase, very friendly ( but not overly so) and helpful at every level.

Risposta di Vertu Motors - Land Rover Taunton
We dealt with Dee and Laura of Virtu Landrovers Taunton in the purchase of our Discovery Sport, they were both great and nothing was to much trouble. Would highly recommend them.

Risposta di Vertu Motors - Land Rover Taunton
Excellent experience purchasing our new Defender from Vertu Land Rover in Taunton. Leon was exceptional through the entire process from the initial stock check to the out of hours collection. He went the extra mile to make sure it was the right deal and an enjoyable experience. We will certainly be purchasing from Leon again in the future

Risposta di Vertu Motors - Land Rover Taunton
Our sales person Holly was great. Have had 3 cars directly from her on behalf of Vertu. She is an asset to the Company, her customer service is excellent and nothing is too much trouble.
Car arrived a little later than planned, and there have been a few issues, one which Holly resolved with the service crew the following day. Door panel was damaged but we are now awaiting for a replacement to be fitted.
Car other than that, is great.

Risposta di Vertu Motors - Land Rover Taunton
The very friendly and welcoming nature of both Harriet and Dee.

Risposta di Vertu Motors - Land Rover Taunton
Chatting to your salesman Dee whilst waiting for our car being MOTd, we expressed our sadness that JLR had taken the decision to stop making ICE vehicles. Dee showed us a used F Pace HSE with only 3,700 miles. We traded in our 4 year old F Pace HS which we had bought new from JLR Taunton and had done 47,000 miles. All very smooth transaction and we are delighted with the service we received from Dee and the new car.

Risposta di Vertu Motors - Land Rover Taunton
When you buy a premium car like Land Rover (LR), you are paying for the brand. This also sets automatic expectations for the after sales service from a LR retailer. I have been buying LR cars for the last 12 years and am onto my third car and second retailer.
My experience with the first retailer had been five star. It was not only the service and MOT experience or the work needing done, but it was also the professional, empathetic and excellent service that you expect from a retailer selling a premium product like LR. This is exactly where Vertu Motors- Land Rover Taunton fails to deliver.
I had to change my LR retailer and buy a car from Vertu Motors Taunton owing to a change in my geographical location. I recently contacted them owing to a Safety Recall Notice N945 that I received from LR, regarding a Passenger Airbag Replacement. While booking the appointment for an issue which evidently is not my fault as a customer and causing me genuine inconvenience in terms of disrupting my work etc, I noted a lack of empathy and understanding.
I would urge Vertu Motors Taunton to introspect their approach towards liaising with customers requiring after sales service as they need to consider that when you buy a premium car, you also expect a first class after sales service.

Risposta di Vertu Motors - Land Rover Taunton
Excellent and very personal service, it really doesn’t get better than this.

Risposta di Vertu Motors - Land Rover Taunton
Had my Defender 110 since Dec 25, issue with vehicle draining battery. They havent sorted the issue and giving any explanation why the battery would be draining and going dead after two days but blamed AA for fitting a wrong battery after original battery failed and now want £700.00. Also did not carry outca MOT that was requested and not passed on in the notes with the third member of staff dealing and there remarks are Im just getting this passed on to me i dobt know the history of it.

Risposta di Vertu Motors - Land Rover Taunton
What a lovely company and being brutally honest a breath of fresh air for a Land Rover dealership.
Well looked after and excellent service.
Special thanks to Joe Turner

Risposta di Vertu Motors - Land Rover Taunton
From start to finish i found Gabrielle Dart in sales to be very professional and honest when purchasing the car.
Outstanding buying experience!

Risposta di Vertu Motors - Land Rover Taunton
Was welcomed by Leon and Harriet during the purchasing process and everything was smooth in handover day. Leon went out of his way to come in on day off and oversea handover and was a pleasure to deal with. Great experience

Risposta di Vertu Motors - Land Rover Taunton
I had a problem which turned out to be an ABS brake sensor with my dash lit up like a christmas tree on my Range Rover Evoque. Phoned JLR Taunton and they fitted me in right away! Arrived to a brilliant welcome from friendly staff who gave me complimentary drinks and snacks while I waited. New sensor fitted while I waited, whats not to like, very impressed!
I particularly want to thank Phil Holt who allowed me to come straight in when my fault developed.

Risposta di Vertu Motors - Land Rover Taunton
Very happy with new vehicle. Especially for the service received from Leon Harwood, who was absolutely first rate. His knowledge and attentiveness made the whole experience even better.

Risposta di Vertu Motors - Land Rover Taunton
Quality & price of vehicle & exceptional service from all employees.

Risposta di Vertu Motors - Land Rover Taunton
The Experience of purchasing another car was amazing from walking in the show room we were greeted and offered refreshments.when approached by the sales representative he introduced himself in a very polite friendly manner and was very helpful nothing was to much trouble. Everything was explained and questions answered perfectly, Leon knows his job and how to make people feel comfortable 10out of 10 to you . We also met with other members of staff who were just as friendly and helpful amazing service very happy from start to finish. Paul & Anne many thanks

Risposta di Vertu Motors - Land Rover Taunton
What can I say but such a well organized Land Rover Department at Taunton.
When they were sorting my car we had the unfortunate time of the cyber attack but they were all very professional, everyone made us very welcome with the drinks from Jane.
I had to deal with a few members of staff who were so compassionate to our requests and got everything resolved.
A special thanks to Rob, Jamie, Josh, Aaron, Harriet, Harvey, Simon, everyone worked Professionally to get us such a lovely car. Everyone who helped are a credit to JLR.
Thank you !

Risposta di Vertu Motors - Land Rover Taunton
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