I can't recommend Vertu Land Rover Chesterfield highly enough. This is the second vehicle I've purchased from them, and on both occasions the experience has been outstanding from start to finish.... Leggi di più
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I can't recommend Vertu Land Rover Chesterfield highly enough. This is the second vehicle I've purchased from them, and on both occasions the experience has been outstanding from start to finish.... Leggi di più
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This is the second car I’ve bought from Land Rover Chesterfield and they have been brilliant. The whole dealership is so friendly and welcoming. Ryan and Danielle have done everything possible to make... Leggi di più
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Our purchase was made an enjoyable experience everything was dealt with along with explanations. Collecting our car was special and we can’t thank John Wood enough for his help and advice 10/10. Mr &M... Leggi di più
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A wonderful , delightful experience getting my new car from start to finish! To Ashley, thank you for your kindness always! You made my dream come true 😊 Jake thank you ! Thank you to the whole... Leggi di più
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Scritti dall'azienda
2 Discovery Way, Old Whittington, S41 9EG, Chesterfield, Derbyshire, Regno Unito
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I can't recommend Vertu Land Rover Chesterfield highly enough. This is the second vehicle I've purchased from them, and on both occasions the experience has been outstanding from start to finish.
A special mention has to go to the Sales Manager, Antony, and Sales Executive, Ashley. They both went above and beyond to make the whole process enjoyable, stress-free, and genuinely memorable. Nothing was too much trouble, and they took the time to make sure everything was perfect.
Thank you again, Antony & Ashley, I look forward to returning for my next vehicle!

Risposta di Vertu Motors - Land Rover Chesterfield
This is the second car I’ve bought from Land Rover Chesterfield and they have been brilliant. The whole dealership is so friendly and welcoming. Ryan and Danielle have done everything possible to make this another special purchase. For me the most important part is the after sales service you get and knowing any problems are resolved as a priority. Yes I’ve had a couple of issues but that’s used cars and no fault of the dealer but knowing when I call they will do everything to sort it is priceless. I have recommended Danielle and Ryan to people looking for Land Rover products with complete confidence. Will always use them and love the car.

Risposta di Vertu Motors - Land Rover Chesterfield
A wonderful , delightful experience getting my new car from start to finish!
To Ashley, thank you for your kindness always!
You made my dream come true 😊
Jake thank you !
Thank you to the whole Chesterfield team, you are all so lovely

Risposta di Vertu Motors - Land Rover Chesterfield
Our purchase was made an enjoyable experience everything was dealt with along with explanations. Collecting our car was special and we can’t thank John Wood enough for his help and advice 10/10. Mr &Mrs Harrison

Risposta di Vertu Motors - Land Rover Chesterfield
Jorden was really good and made everything easy. Did
everything for me with all the paperwork done and dusted and was not pushy in any way. Great Salesman

Risposta di Vertu Motors - Land Rover Chesterfield
Really great service Lee who was our advisor couldn't do enough for us

Risposta di Vertu Motors - Land Rover Chesterfield
Great Experience Salesman James was brilliant explaining the car's details.

Risposta di Vertu Motors - Land Rover Chesterfield
Only called on the Saturday late afternoon and within 10 minutes Lee in sales sent us a personalised video. By Monday lunchtime we were driving our new vehicle back home. Lee was absolutely brilliant throughout the whole process and a credit to Vertu

Risposta di Vertu Motors - Land Rover Chesterfield
A brilliant experience, everything fully explained

Risposta di Vertu Motors - Land Rover Chesterfield
The service was efficient and friendly without being pushy which was much appreciated.
James Coombs who handled our purchase did a great job.

Risposta di Vertu Motors - Land Rover Chesterfield
Lee Maisfield sold us the car it was quick and seamless.

Risposta di Vertu Motors - Land Rover Chesterfield
Great service , warm friendly and informative. Car booked on the Friday and drove it away 5 days later. 🙂🇯🇵🚘

Risposta di Vertu Motors - Land Rover Chesterfield
No pressure sales from friendly and helpful salesman,unlike other places,and a great car make me a happy customer.

Risposta di Vertu Motors - Land Rover Chesterfield
Great service from first enquiry to purchase.
Susan was great at understanding exactly what we wanted from our ‘new’ car.
Test drive length and variety of roads was instrumental in enabling us to make informed purchase decision. Not just round the block test drive as in other partnerships.
All staff I spoke to regarding a change of time for our collection were polite, understanding and a pleasure to deal with.
Only regret is that we had a 2 hour drive to Chesterfield and so are unlikely to use Chesterfield Škoda again but will definitely recommend partnership and in particular Susan

Risposta di Vertu Motors - Land Rover Chesterfield
Lee was an absolute pleasure to deal with. Very helpful and informative. The buying process was made easy. communication was excellent. Highly recommended.

Risposta di Vertu Motors - Land Rover Chesterfield
Avoid this dealership they have no care for customers after they have sold you a car! This has been the WORST customer service experience I have ever had. My car completely cut out at 50mph with my children in the back, it was 1 month out of warranty, 39,000 miles and I had to go back and forth battling the seriousness of what had happened to get it recovered. It went into dealership at start of February. I went to the dealership on 5th March having been told it was ready to collect. I arrived spent an hour and half in there because they hadn't washed it. I went out to it and it was still filthy as pictured, had scratches on it and had an engine light on which said "DRIVE WITH CAUTION" "EMERGENCY BRAKING NOT AVAILABLE". I could not believe that they told me my car was fixed and I got in the car which is the main transport for my kids and it said drive with caution and the brake assistance did not work! I left the dealership without my car again having travelled 45 minutes to collect it. I finally got the car back on 18th March after very little update or communication. I received a call from landrover customer relations to apologise for my experience and say that I would be offered an extended warranty of 1 year as a gesture of goodwill. On 29th March the engine management light came on so again the car had to go in to dealership which happened on 2nd April. I heard absolutely nothing from them. On wednesday 15th April I had a text to say my car was booked in on 28th April, but no communication which wasn't new I thought they were just onto it. Then this morning 17th April I receive an email with a £4000 quote for repair on the car and the Parts Manager asking me to do his job for him, and advise on what warranty I had so he could "see what level of cover it would provide"
This service is a disgrace. I have been without my car most of the year, the dealership does not communicate or care about customers. I was offered a gesture of goodwill of warranty and then sent an email quoting me £4000 for a repair on a car that should not have a fault in the first place! I have a finance agreement in place, under the consumer rights act cars should be durable, after 3 years and 39,000 mile my car has failed 3 times now. Once the car is sold you may as well forget about customer service because they don't provide any service at all. For a premium brand this dealership should be embarassed for how they have treated me as a customer. Go somewhere else if you want to be looked after.

Risposta di Vertu Motors - Land Rover Chesterfield
Super clear communication about vehicle. Once car agreed upon a simple discussion to close the transaction. After terms agreed sales person who handled the car handover was first class and handled all the paperwork and process very efficiently. Anthony and Isla deserve a special mention as both were excellent.

Risposta di Vertu Motors - Land Rover Chesterfield
Isla at Chesterfield Land Rover never fails. Excellent customer service and no-nonsense car sales. Cannot recommend Isla highly enough. Have purchased 3 cars from her and the service just gets better and better.

Risposta di Vertu Motors - Land Rover Chesterfield
Quick responses to questions.
Transparent with the part exchange and finance agreement.
Polite and interested in me as a customer.
Clearly care about the products and the company.

Risposta di Vertu Motors - Land Rover Chesterfield
We weren’t even looking for a new car tbh 😅 however we did end up looking and we were helped by David Wood, he was very patient with us as we looked through different options. We found all the staff to be very friendly and helpful during our visits, from branch Manager to the ladies/ gents on reception, they couldn’t do enough.
We found a car and spent way more than we intended to, money to us has been earned over many years not easy to part with, however we are delighted with our choice. David showed great patience as we waited for the car to be delivered from down South, we had lots of questions, and he kept us up to date each day. On arrival to pick up the presentation was lovely, we were welcomed in, a separate area was prepared where the car was stored for viewing. The car was all prepped, and looking stunning, a plaque with my partners name on it was there, and a beautiful box of fresh flowers for her, avery nice touch - nothing has been too much and we definitely pushed that envelope! So thank you for making this a truly special occasion for us, and having bought Landrovers for years we can say this is the Landrover experience we remember, great service and being made to feel very special, and to leave with a beautiful car which is such a treat
Many thanks
Paul and Sue

Risposta di Vertu Motors - Land Rover Chesterfield
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