Vertu Motors - Honda Doncaster Recensioni 

188
TrustScore 4.5 su 5

4,7

Thorne Road, DN2 5DX Doncaster, South Yorkshire, GB


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Valutata 5 stelle su 5

2nd car purchased from Honda. Staff very helpful and polite with an excellent knowledge of the vehicles we purchased. Thank you Ajay for finding me my perfect car! you was so lovely and went the ext... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

from start to finish my experience with Vertu has been nothing but excellent. from the get go I have never felt badgered or pushed into buying a car. Eddy was kind and listened to what i wanted and ha... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Visited the Doncaster branch last week and managed to pick up my beautiful new Audi there and then! Super lovely helpful staff who could not do enough for you. Me and my dad were blown away with your... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From start to finish AJ was helpful with the whole choosing a new to us car experience. He explained everything brilliantly and was a pleasure to buy from him. We will be back and will definitely r... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto
  2. Negozio di autoricambi
  3. Riparazione e manutenzione auto
  4. Rivenditore di veicoli a motore
  5. Rivenditore di auto usate

Informazioni su Vertu Motors - Honda Doncaster

Scritti dall'azienda

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Informazioni di contatto

  • Thorne Road, DN2 5DX, Doncaster, South Yorkshire, Regno Unito

  • 0344 659 9203

4,7

Eccellente

TrustScore 4.5 su 5

188 recensioni

5 stelle
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4,7

Tutte le recensioni

(188)

13.058 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Visited the Doncaster branch last week…

Visited the Doncaster branch last week and managed to pick up my beautiful new Audi there and then! Super lovely helpful staff who could not do enough for you. Me and my dad were blown away with your service thanks so much all :)!!!!!

8 agosto 2026
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Risposta di Vertu Motors - Honda Doncaster

Hi Katy,

Thank you for your fantastic 5-star review!

We’re delighted to hear you had such a positive experience at Vertu Honda Doncaster and were able to drive away in your beautiful new Audi the very same day. It’s wonderful to know the team were so helpful and made the whole process enjoyable and straightforward for both you and your dad.

We really appreciate your kind feedback and hope you enjoy every mile in your new car!

Kind regards,
Kerry

Valutata 5 stelle su 5

Great Service

13 agosto 2026
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Risposta di Vertu Motors - Honda Doncaster

Hi there,

Thank you for your fantastic 5-star review!

We're delighted to hear you received great service from the team. Your kind feedback is greatly appreciated and will be shared with everyone involved.

We hope to welcome you back again soon.

Kind regards,
Kerry

Valutata 5 stelle su 5

2nd car purchased from Honda

2nd car purchased from Honda. Staff very helpful and polite with an excellent knowledge of the vehicles we purchased. Thank you Ajay for finding me my perfect car! you was so lovely and went the extra mile to make me feel comfortable. Will defo return when we need an upgrade. Also a shout out to the service team ( Eileen) who are great with communication and feedback 🙌

11 agosto 2026
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Risposta di Vertu Motors - Honda Doncaster

Good morning Theresa,

Thank you for your wonderful feedback and for choosing us again for your second car. It’s great to hear Ajay helped you find the perfect car and went the extra mile to make you feel comfortable throughout. We’re also delighted the team’s knowledge and support made the experience such a positive one.

A special thank you for recognising Eileen and the service team as well. It’s fantastic to hear their communication and feedback have been so helpful.

Kind regards,
Dean

Valutata 5 stelle su 5

Brilliant service throughout from our…

Brilliant service throughout from our sales consultant Ajay Singh (and all the staff (as usual). Our new vehicle will be perfect for our needs. Thank you!

3 agosto 2026
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Risposta di Vertu Motors - Honda Doncaster

Hi Mr Pearce,

Thank you for taking the time to leave us such a fantastic 5-star review.

We're delighted to hear that you received brilliant service throughout your experience with Honda Doncaster. It's wonderful to know that Ajay Singh and the wider team looked after you so well and helped make the process a positive and enjoyable one.

We're especially pleased that you've found a vehicle that will be perfect for your needs. Helping our customers find the right vehicle and ensuring they feel fully supported throughout their journey is exactly what we strive for.

Thank you again for your kind words and continued support. We'll be sure to pass your feedback on to Ajay and the team, who will be delighted to receive it.

We wish you many happy miles in your new vehicle.

Kind regards,
Liza.

Valutata 5 stelle su 5

From start to finish AJ was helpful…

From start to finish AJ was helpful with the whole choosing a new to us car experience.
He explained everything brilliantly and was a pleasure to buy from him. We will be back and will definitely recommend the branch and AJ.
Many thanks

7 agosto 2026
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Risposta di Vertu Motors - Honda Doncaster

Thank you so much for your kind words! We are so happy to hear that AJ was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Valutata 5 stelle su 5

Excellent from start to finish

from start to finish my experience with Vertu has been nothing but excellent. from the get go I have never felt badgered or pushed into buying a car. Eddy was kind and listened to what i wanted and has got me exactly what i want. super happy with the experience, would definitely recommend and will absolutely be using again

1 agosto 2026
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Risposta di Vertu Motors - Honda Doncaster

Good afternoon Gemma,

Thank you for your wonderful feedback, it’s great to hear you had such an excellent experience from start to finish. We’re delighted Eddy took the time to listen to your needs and helped you find exactly what you were looking for without any pressure. It’s fantastic to know you’re so happy with both your car and the service you received. We really appreciate your recommendation and look forward to welcoming you back in the future.

Kind regards,
Dean

Valutata 5 stelle su 5

Well informed and not pressured into…

Well informed and not pressured into making a purchase.

22 luglio 2026
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Risposta di Vertu Motors - Honda Doncaster

Good afternoon Stephen,

Thank you for your feedback, it’s great to hear you felt well informed throughout and appreciated the pressure-free approach. We’re delighted you had such a positive experience.

Kind regards,
Dean

Valutata 5 stelle su 5

The team at Honda Vertu are great

The team at Honda Vertu are great, especially Joe, who helped us find the right car. We're very pleased with the service and delighted with our new car.

25 luglio 2026
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Risposta di Vertu Motors - Honda Doncaster

Thank you for your lovely feedback. We're delighted to hear that Joe helped you find the right car and that you're pleased with the service you received. It's fantastic to know you're enjoying your new car.


Many thanks,
Chloe

Valutata 1 stelle su 5

Don't take your car here if you want it repaired.

If you want your car fixing, then DON'T take it here. They are good tyre kickers, but nothing else. They have had my car twice and both times failed to even diagnose the cause of the fault, but still won't paying. Total waste of time and money.

29 luglio 2026
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Risposta di Vertu Motors - Honda Doncaster

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1TL2907 Kind regards, Matthew.

Valutata 5 stelle su 5

Very happy

Very happy with both my new car and the great service I received from Ajay at Vertu Motors Doncaster. The car exceeded my expectations and Ajay was brilliant. Highly recommend their friendly and professional service.

10 luglio 2026
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Risposta di Vertu Motors - Honda Doncaster

Thank you for your wonderful feedback. We're delighted to hear that you're so happy with your new car and the service you received from Ajay. It's great to know that the car exceeded your expectations and that you found the experience friendly, professional, and enjoyable.

Many thanks,
Chloe

Valutata 5 stelle su 5

Felt very at ease with AJay

Felt very at ease with AJay. He was very patient showing and explaining different options

22 luglio 2026
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Risposta di Vertu Motors - Honda Doncaster

Hi Claire,

Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that Ajay made you feel completely at ease during your visit to Honda Doncaster.

It’s wonderful to know that he was patient, took the time to explain the different options available, and helped you feel confident throughout the process. Providing a relaxed and supportive experience is exactly what we strive for.

We’ll be sure to pass your kind words on to Ajay and the team.

Kind regards,
Liza.

Valutata 5 stelle su 5

Everyone was polite and helpful without…

Everyone was polite and helpful without any pressure, Ajay was a really nice man to deal with and made the whole car buying experience easy.

22 luglio 2026
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Risposta di Vertu Motors - Honda Doncaster

Hi David,

Thank you for your fantastic 5-star review!

We’re delighted to hear everyone was polite, helpful and made the car-buying process so easy for you. It’s especially great to know Ajay’s friendly and professional approach helped make your experience such a positive one.

We’ll be sure to pass on your kind feedback to Ajay and the team.

Kind regards,
Kerry

Valutata 1 stelle su 5

Avoid, hard sale and don't like answering queries

Enquired about VW Passat NH19UGD and if the essential DSG gearbox services had been carried out, no proof of any such prior servicing and none done by the dealership for the gearbox. Then asked about the cambelt being done as the car is around 70k miles to be told they were hiding behind VW's updated plans to not replace until the car is 140k miles! The car is 2019 and the VW did not change this until 2023 so doesnt technically apply. As we all know, no rubber belt will last this long due to natural deterioration and asked if they would replace this alongside the water pump with me offering to pay the outright price with no promotions. They refused and became very cagey with me, kept repeating their offer ended today and then refused to extend my reservation until I could physically go and see the car on Saturday.
I had also asked for a few other clarifications that were never responded to.
Not a great advert for sales and refused for me to speak with their mechanic to get his opinion. Ajay Singh and Stuart Hill were who I spoke with today. If this is the sales service then this has a lot to say for aftersales. I would urge everyone to avoid unless you want a hefty repair bill.
If you are female and know about cars they really do not like it.

To add to this, I then received a phone call from Lee Upton twlling me he had seen my review, he spoke over me, was very rude and has no managerial weight to anything. He then allowed his staff Stuart Hill to email me again sending me info I hadnt asked for, all I asked for was my deposit back (still no confirmation this has been processed) but now I'm being borderline harassed by Vertu!

20 luglio 2026
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Risposta di Vertu Motors - Honda Doncaster

Hi Sophie, Please accept my apologies for this. The vehicles is prepared in line with group standards and as per the telephone conversation, we would not change a cambelt that isn’t due.If you should wish to discuss further please do not hesitate to call on 01302 360 055. Regards Lee Upton General Manager

Valutata 5 stelle su 5

Very positive experience

Very positive experience. From good advice received regarding suitability of vehicle for me/ the different options available. The information given was very good and detailed. Excellent communication from the Sales Person , both face to face and over the telephone. A very short time after we purchased a Honda Jazz (after a test drive) and once again the customer service was excellent. My previous car was part exchanged, which was a straightforward process.

13 luglio 2026
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Risposta di Vertu Motors - Honda Doncaster

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Valutata 5 stelle su 5

Excellent customer service from start…

Excellent customer service from start to finish. All staff I dealt with were extremely helpful but especially AJ who made the process so easy. Would recommend Honda Doncaster to anyone. Very happy with my new Suzuki Swift

13 luglio 2026
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Risposta di Vertu Motors - Honda Doncaster

Hi Bernadette,

Thank you for your fantastic 5-star review!

We’re delighted to hear you received excellent customer service from start to finish at Vertu Honda Doncaster. It’s wonderful to know AJ made the process so easy and that the whole team were helpful throughout.

Thank you for your recommendation, and we’re thrilled that you’re so happy with your new Suzuki Swift.

Kind regards,
Kerry

Valutata 5 stelle su 5

This is the second new Honda Jazz Car I have bought

This is the second new Honda Jazz Car I bought from Vertu Honda Doncaster. The same sales person on each occasion. A.J. Singh has conducted each sale in a friendly professional and knowledge manner making, the securing of the agreement an easy pleasant process. All the staff have at Doncaster Vertu have proved to have a customer caring attitude. On 29 .06.26 my previous car was given it's first M.O.T. and it's annual service. Emma at the reception desk provided a very efficient liaison with the workshop while waited for the return of my vehicle.

6 luglio 2026
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Risposta di Vertu Motors - Honda Doncaster

Thank you for your continued loyalty and for taking the time to leave such a positive review.

We're delighted to hear that A.J. provided another friendly, professional and knowledgeable experience when purchasing your new Honda Jazz. It's also great to know that Emma and the team looked after you so well during your recent MOT and service visit.

We really appreciate your kind comments and look forward to welcoming you again in the future.

Many thanks,
Chloe

Valutata 1 stelle su 5

disgusting service

purchased honda jazz 06/01/2026.reported a problem with 1st gear the next day.it is now 09/07/2026 and i am still waiting for a repair.absolutely disgusting service,i now have to take them to court to get redress.enough said.be warned.

7 gennaio 2026
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Risposta di Vertu Motors - Honda Doncaster

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. The senior management team will be in touch.

Valutata 1 stelle su 5

Very disappointing experience from…

Very disappointing experience from start to finish. I travelled a long distance to collect my car after being assured that drive-away insurance would be arranged, only to discover after leaving dealership that it had been forgotten thanks God I have checked it just in time and parked my car next to dealership by KFC . I was left unable to drive the car away until I arranged my own insurance, causing unnecessary stress and delay and can cause serious consequences for me if I forgot to check.
I also raised concerns about a mileage discrepancy and other issues after the purchase, but despite giving the dealership the opportunity to resolve them, I did not receive a satisfactory explanation or any meaningful compensation. As a result, I returned the vehicle.
I expected much better customer service and communication from a main dealership and never had this kind of service before from a main dealership. Unfortunately, my experience fell well below those expectations, and I would not recommend them based on how my concerns were handled.

22 giugno 2026
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Risposta di Vertu Motors - Honda Doncaster

Hi Saqib,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience did not meet your expectations and for the frustration and inconvenience caused.
We are aware of the concerns you raised regarding the drive away insurance and other aspects of your purchase. We understand how disappointing this experience was, particularly after travelling a long distance to collect your vehicle.
As requested, the vehicle was returned under Vertu's 14 Day Money Back Guarantee, and a full refund has been issued.
We appreciate your feedback and are sorry that we were unable to provide the experience you expected.
Kind regards,
Lee Upton
CMA General Manager
Honda Doncaster

Valutata 5 stelle su 5

Absolutely delighted with all the help…

Absolutely delighted with all the help in choosing my new car. Was a new experience buying from a dealership and Sean was brilliant with all his help with everything 👏 (made it easier than i thought) Thank you so much.
Would definitely recommend going here for a brilliant customer service.

30 giugno 2026
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Risposta di Vertu Motors - Honda Doncaster

Thank you for taking the time to leave such a wonderful review! We're delighted to hear that Sean made your first dealership experience so easy and enjoyable. Congratulations on your new car, and thank you for your recommendation. We truly appreciate your kind words and hope you enjoy every mile! 🚗✨ Kind regards, Selina

Valutata 5 stelle su 5

Excellent service and a great team.

Excellent service from all members of staff. Especially Liam who through his professional mannerism, changed my views of how I felt about the new Aygo Hybrid Design. I was taken on a test drive in the Aygo Sports, which convinced me to change from a Yaris to the new Aygo I have now. Well done Liam and thank you for all your help and advice.

29 giugno 2026
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Logo di Vertu Motors  - Honda Doncaster

Risposta di Vertu Motors - Honda Doncaster

Thank you so much for your kind words! We are so happy to hear that Liam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

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