From our very first information gathering visit all of the staff were very friendly, whether that was Jack (in used car sales) or Irsa (in new car sales). Once we decided new was the route we wanted t... Leggi di più
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Cambia sedeGeorge Eastham Avenue, Trentham Lakes, ST4 4TU Stoke-on-Trent, Staffordshire, GB
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From first visit to picking a car all the staff were very friendly. Once we decided to buy the salesman (charlie) was extremely helpful and very professional. He dealt with all our queries and organis... Leggi di più
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Genuinely such an incredible experience at Vertu Stoke. We were so overwhelmed with the kindness and helpful attitude of the sales team and how special they made the whole experience. Jared took us th... Leggi di più
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The customer service at Vertu stoke is second to none , especially Jarred Boon who went the Extra mile to make sure everything was ok
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Dettagli dell'azienda
- Rivenditore di auto
- Negozio di autoricambi
- Riparazione e manutenzione auto
- Rivenditore di veicoli a motore
- Rivenditore di auto usate
Informazioni su Vertu Motors - Ford Stoke
Scritti dall'azienda
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informazioni di contatto
George Eastham Avenue, Trentham Lakes, ST4 4TU, Stoke-on-Trent, Staffordshire, Regno Unito
- 0344 659 0046
4,8
Eccellente
86 recensioni
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Our new Ford Puma
From our very first information gathering visit all of the staff were very friendly, whether that was Jack (in used car sales) or Irsa (in new car sales). Once we decided new was the route we wanted to go down, Irsa was very helpful in arranging test drives and there were no pressure sales tactics which meant a much more comfortable experience. She was very knowledgable of the key features of the model we were interested in and the pros/cons of the optional extras. On collection day she also took the time to make sure I was comfortable with all the controls and to set up the Ford app link with the vehicle. She even put in a call a few days later to ensure we were getting on ok or if there was anything we needed help with. So far we’ve been really pleased with our new Ford Puma.
25 luglio 2026
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Risposta di Vertu Motors - Ford Stoke
Good afternoon Trevor,
Thank you for your fantastic feedback, it’s great to hear both Jack and Irsa made such a positive impression from your very first visit. We’re pleased Irsa provided knowledgeable, pressure-free support throughout, from arranging test drives to ensuring you were comfortable with all the features on collection. It’s wonderful to hear you’re so pleased with your new Ford Puma.
Kind regards,
Dean
We have had an extremely disappointing…
We have had an extremely disappointing experience with Ventu Ford while trying to arrange a Motability car for my elderly parents, aged 84 and 86.
The car was originally expected on 2nd June. When I called to ask where it was, I was told it would be another month. I called again on 6th July and was informed that the person dealing with our order was on holiday, but that the car had arrived and asked if I could wait. I explained that we couldn’t wait any longer, so collection was arranged for 10th July.
The day before collection, I received a call to say we couldn’t collect the car because it wasn’t the correct one. I was told someone would contact me the following week, but no one did. I had to chase them again, only to be told they were looking for another vehicle.
After hearing nothing further, I called again on 24th July. At 5:30 pm that day, they called back to say they had found a car and that it would be delivered on the Monday or Tuesday, after which they would contact me to arrange collection. Monday and Tuesday came and went with no call. I contacted them again on the Friday and was told someone would ring me back. It is now 3rd August, and we have still heard nothing.
My parents have already paid a £4,250 deposit, yet they have been left constantly chasing for updates. We were also told by the dealership that they don’t make any money from Motability customers, which left us feeling like we were at the bottom of the priority list.
The lack of communication, broken promises, and poor customer service have been incredibly frustrating, especially given my parents’ ages and reliance on a Motability vehicle. We expected much better treatment and would not recommend this dealership based on our experience
3 agosto 2026
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Risposta di Vertu Motors - Ford Stoke
Good afternoon. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Our management team will be contacting you directly to address your concerns personally. Kind regards, Dean
We have brought a new electric car with…
We have brought a new electric car with Irsa. She was absolutely brilliant from start to finish. She’s worked so hard to bring everything together in quick time and was so helpful every step of the way. We cannot recommend her enough. I would give a 10/5 if I could!
27 luglio 2026
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Risposta di Vertu Motors - Ford Stoke
Thank you for your fantastic feedback. We’re delighted to hear that Irsa provided such brilliant support from start to finish and worked so hard to bring everything together for you in such a short timeframe.
It’s great to know that she was helpful every step of the way and made your electric car purchase such a positive experience. Your recommendation means a great deal to us, and we’ll be sure to pass on your kind words to Irsa.
Kind regards,
Matthew
The customer service at Vertu stoke is…
The customer service at Vertu stoke is second to none , especially Jarred Boon who went the Extra mile to make sure everything was ok
25 luglio 2026
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Risposta di Vertu Motors - Ford Stoke
Hi Shane,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you found the customer service at Ford Stoke to be second to none.
It’s especially wonderful to know that Jarred Boon went the extra mile to ensure everything was taken care of and that you had such a positive experience. Providing exceptional customer service is exactly what we strive for, and your feedback is greatly appreciated.
We’ll be sure to pass your kind words on to Jarred and the team, who will be delighted to receive your recognition.
Kind regards,
Liza.
I've been a customer of Bristol Street…
I've been a customer of Bristol Street Motors and now Vertu for sometime, having bought our previous car from the Stoke branch and received car services and MOT there via the service plan.
I have always received good service and the purchase of the new car has proved to be the same.
Anthony H. introduced himself when my wife and I were looking what cars were available and asked if he could be of help.
He was helpful and listened to what our story was. Nothing he did or said was 'pushy' in anyway. Although no suitable car was available at the Stoke branch, he very quickly found a possible car that might suit and after going though the details of the car my wife and I agreed.
Anthony then led use through the possibilites arranging for us to see the car and explaning what this would entail.
Anthony explained the process to get the car to the Stoke branch and the purchase process. We agreed to move forward feeling in control of the process.
Anthony was clear in what he explained to us, what he would do and what would happen next.
He contacted us when he said and we felt confident in dealing with him.
Anthony made the process of finding and purchasing our car a pleasant and easy experience.
13 luglio 2026
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Risposta di Vertu Motors - Ford Stoke
Hi Peter,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Ford Stoke. It’s wonderful to know Anthony took the time to listen to your needs, kept you fully informed throughout the process and helped make finding the right car such a pleasant and straightforward experience.
We’ll be sure to pass on your kind feedback to Anthony. Thank you for your continued loyalty and trust in Vertu, and we hope you enjoy your new car.
Kind regards,
Kerry
A really good experience buying a…
A really good experience buying a vehicle from Vertu. A chap named Anthony helped me purchase a vehicle. No pressure and an honest dealership. Not many of them about.
9 luglio 2026
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Risposta di Vertu Motors - Ford Stoke
Hi Olzhas,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you had such a positive experience purchasing your vehicle from Ford Stoke.
It’s wonderful to know that Anthony provided honest, helpful service and made the process comfortable and pressure-free. We pride ourselves on delivering a transparent and customer-focused experience, so your feedback is greatly appreciated.
Thank you again for your kind words and recommendation. We’ll be sure to pass your comments on to Anthony and the team.
Kind regards,
Liza.
My new Ford focus
From first visit to picking a car all the staff were very friendly. Once we decided to buy the salesman (charlie) was extremely helpful and very professional. He dealt with all our queries and organised a test drive. On collection he delivered us a fully valeted car and took the time to show us all the controls. He was a pleasure to deal with and is a credit to your company.
10 luglio 2026
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Risposta di Vertu Motors - Ford Stoke
Hi S J Smith,
Thank you for your fantastic review. We're delighted to hear that from your first visit through to collecting your new Ford Focus, you received such a friendly and professional experience from the team. It's wonderful to know that Charlie was extremely helpful throughout, answering your queries, arranging your test drive, and ensuring everything was in place for a smooth handover.
We're especially pleased that he took the time to show you all the vehicle's controls and presented the car in immaculate condition on collection. Your kind comments about Charlie being a pleasure to deal with and a credit to the company will mean a great deal to him and the team at Ford Stoke.
We hope you enjoy many happy miles in your new Ford Focus.
Kind regards,
Danielle
3rd commercial vehicle I've had from…
3rd commercial vehicle I've had from the team at Stoke and yet another exceptional service. Quality standards, easy to deal with, and the whole process was hassle free. Would highly recommend to anyone looking for a commercial vehicle.
14 luglio 2026
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Risposta di Vertu Motors - Ford Stoke
Hi Joe,
Thank you for your continued support and for choosing the team at Stoke for your third commercial vehicle. We're delighted to hear that you've once again received exceptional service and found the whole process hassle free. It's great to know that our quality standards and easy approach continue to meet your expectations. We truly appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Danielle
The dealership kept me informed of the…
The dealership kept me informed of the progress of my purchase. Anthony had tried to get my car to me earlier but it needed some important servicing which I am glad it has had done. It was delivered to my door and my old car taken as part exchange. Car was really clean and tidy and I was shown round the basics before hand over
6 luglio 2026
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Risposta di Vertu Motors - Ford Stoke
Thank you for your fantastic feedback. We’re delighted to hear that you were kept well informed throughout your purchase and that Anthony worked hard to ensure everything was prepared to the right standard before delivery.
It’s great to know that the home delivery, part exchange process and vehicle handover all went smoothly, and that your car was presented in excellent condition. We hope you enjoy your new vehicle.
Kind regards,
Matthew
Collection
Vertu found me the car i was looking for,I was very pleased with the service and car collection process.
15 giugno 2026
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Risposta di Vertu Motors - Ford Stoke
Good afternoon Mr Chambers,
Thank you for your kind feedback, it’s great to hear you found exactly what you were looking for and that the collection process went smoothly.
Kind regards,
Dean
Genuinely such an incredible experience…
Genuinely such an incredible experience at Vertu Stoke. We were so overwhelmed with the kindness and helpful attitude of the sales team and how special they made the whole experience. Jared took us through every single step and made everything really clear and enjoyable. I can't thank them enough
13 giugno 2026
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Risposta di Vertu Motors - Ford Stoke
Thank you so much for sharing your wonderful experience. We’re thrilled to hear how welcomed and supported you felt at Vertu Stoke. It’s fantastic that Jared guided you through every step so clearly and made the whole process enjoyable. Your kind words mean a great deal to the team.
Many thanks,
Chloe
I feel extremely happy and also very…
I feel extremely happy and also very lucky to buy my new car 🚗 with Vertu motors car company.
The customer service was so amazing and I'm giving big thanks to Mr John Taylor who helped me although.
12 giugno 2026
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Risposta di Vertu Motors - Ford Stoke
Good morning Owolabi,
Thank you for your review. It’s wonderful to hear how happy you are with your new car and that you had such an amazing customer service experience. John will be delighted to know he was able to support you and make the whole process so positive.
We really appreciate your kind words.
Kind regards,
Dean
John from Ford Stoke was fantastic and…
John from Ford Stoke was fantastic and sold me my car. The service was great and communication. Highly recommend. Love my car!
27 maggio 2026
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Risposta di Vertu Motors - Ford Stoke
Good afternoon Rebecca,
Thank you for your review. It’s great to hear that John provided such fantastic service and kept communication clear throughout. We’re delighted you love your car and really appreciate your recommendation.
Kind regards,
Dean
Luke and Callam in commercials gave me…
Luke and Callam in commercials gave me great customer service made me feel at ease when buying my customer van would recommend to visit them if you want great customer service if I need another van they would be my first point of call
1 giugno 2026
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Risposta di Vertu Motors - Ford Stoke
Thank you for your great feedback. We’re really pleased to hear that Luke and Callam in our Commercials team provided such excellent customer service and made you feel at ease throughout your van purchase.
It’s fantastic to know they created a positive and reassuring experience for you — that’s exactly what we aim to deliver for all our customers.
We truly appreciate your recommendation and are delighted to hear we would be your first point of call for your next van. We look forward to welcoming you back in the future.
Kind regards,
Keith
Happy chaps.
Stewart duff who seemed very knowledgable about the cars in stock was great i couldnt fault him. Great service.great guy. Thanx.
28 maggio 2026
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Risposta di Vertu Motors - Ford Stoke
Good afternoon Alan,
Thank you for your great feedback. It’s fantastic to hear Stewart’s knowledge and approach made such a positive impression and that you received such excellent service throughout.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Irsa and Stewart are just fantastic so…
Irsa and Stewart are just fantastic so helpful and nothing is any trouble for them they are an absolute credit to the Vertu team. Thank you both so much for all your help we really appreciate it and we love the new car.
29 maggio 2026
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Risposta di Vertu Motors - Ford Stoke
Good morning Alison,
Thank you for your review. It’s wonderful to hear that Irsa and Stewart were so helpful and that nothing was too much trouble for them. Your kind words really highlight the level of care they provide, and we’re delighted you’re loving your new car.
Kind regards,
Dean
Luke was a perfect gent
Luke was a perfect gent , straight forward honest and well prepared , thankyou . I’d like to buy another van when your ready so give me a call
28 maggio 2026
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Risposta di Vertu Motors - Ford Stoke
Good morning Gregory,
Thank you for your review. It’s great to hear that Luke provided such a straightforward, honest, and well‑prepared experience — your kind words will mean a lot to him. We look forward to assisting you again when you’re ready for your next van.
Kind regards,
Dean
Great service provided
Having bought my car from abroad without a test drive or vehicle inspection the vehicle recieved was, as expected and delivered on the agreed date.
Pre and post service provided iwas very professional and honest.
Shout out to Jake at the Stoke branch your post care was exemplary well done VERTU motors
22 maggio 2026
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Risposta di Vertu Motors - Ford Stoke
Hello,
Thank you for taking the time to leave your review. We are pleased to hear that your experience purchasing your vehicle from abroad, along with the sale and delivery process, went smoothly. However, we are sorry to learn of your disappointment regarding the vehicle not being supplied with foot mats. We understand that after making a significant purchase, customers rightly expect their vehicle to be presented to a high standard, and we appreciate how this may have impacted your overall impression of the experience. Your feedback has been noted and will be shared with the management team at Ford Stoke who will be in contact with yourself.
Many Thanks,
Jake Lomas
Used Car Business Manager
Toyota chr
Never felt pressured about buying the car, was allowed to look at the car inside and out without a salesman following me around.
When I requested a test drive, John sorted it very quickly.
After i decided to purchase the car the transaction was done very professional, politely and helpfully.
All paper work sorted on site, hand over of new car was excellent
12 maggio 2026
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Risposta di Vertu Motors - Ford Stoke
Hi Peter, Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Easy sale
We went in knowing we were buying an Explorer so we were an easy sell. Everyone was helpful and friendly.
7 maggio 2026
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Risposta di Vertu Motors - Ford Stoke
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that, even though you knew what you were looking for, the team still made the experience friendly and helpful throughout — that’s exactly what we aim for.
Your comments are truly appreciated.
Kind regards
Dawn
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