Vertu Motors - BMW Sunderland Recensioni 111

Vertu Sunderland is a special place to purchase a vehicle. The staff bend over backwards to help. Josh winter (Sales Mini) has been exemplary from order to delivery of my new car for me, A VERY BIG THANK YOU Josh!

Paul was really good at keeping us up to date with the car order, he was very helpful explaining it all at the hand over of the car. He always looked after us very nicely and he always made us a coffees.

The staff were all great and Matthew was very helpful from start to finish, and got my new car all sorted for me very quickly.

Can’t fault the service. Josh was amazing from beginning to end. So helpful and so friendly. Wouldn’t go anywhere else now other than to Josh at Mini Sunderland!! Thank you so much!!

I have now had 4 Minis from Vertu and dealt with Katherine. Herself and all the team have always been very helpful and always gave me the best deal on a new car.
HIGHLY recommend if getting a Mini or BMW use Vertu in Sunderland
Mini Katherine
BMW Chris

Went in asking for the impossible really but was surprised when it was made possible... and some!! Chris at the Sunderland branch was excellent throughout the purchase and made it all super simple! Would throughly recommend. Explained everything from start to finish and didn't even judge my driving on my first automatic test drive. If you are looking for a new BMW.... pop in here!

Very happy with car and the service I got from ashley armstrong .well done would definitely use the branch again

Thank you

Great experience as Vertu Sunderland. Paul was great and got everything sorted fast and efficiently. Highly recommend and will be back again.

Fabulous staff, wonderful cars. Every effort made to make my car buying journey as good as possible

The team at Vertu were friendly, understanding and professional at all times. I have no hesitation in recommending them. Ashley in particular was a star!!

Attentive and informative salespeople who were not overbearing. Nicki was especially attentive and showed curtesy introducing us to the general sales manager and the used car sales manager. During the test drive I was nervous driving an electric car for the first time but Nicki made me feel comfortable. I would recommend BMW vertu West Boldon for anyone looking for a new or used car.

We started off just browsing, and John a member of the crew showed us a few cars,we ended up with our new car. The whole team were very polite never felt like a customer, but as a family member.
Thank you very much.

Very happy customer. Travelled from Scotland in the train and got picked up at the station from Vertu Motors (BMW Sunderland). Fantastic customer service.

Great customer service. Very friendly and explained everything fully. So easy to order new car as most of it done online

We were very impressed with the service provided to us by John, an exceptional man. He did not hassle me, gave me plenty of time and was very professional throughout the process.
A true old school gentleman whom other slik and pushy young sales people could learn a lot from .
John makes customers feel at ease. I can't praise him enough. Thank you John, l know where I will be coming and which sales representative l will deal with again.
Forget the rest John is Hyundai Vertus best.

Sales Exec Maria Wharton couldn't do more to help find me a suitable vehicle and guide me through the whole purchasing process. It had been 15 years since I last bought a vehicle, a lot had changed and I found it daunting. Without her kindness and professionalism it wouldn't have been such a smooth transaction.

Vertu BMW Sunderland certainly have some positives in their favour; having purchased a car here and also had need to use the parts department the service was impeccable.
All falls apart upon use of the service centre however.
I’m extremely disappointed with the service I’ve received from Vertu BMW Sunderland.
My car was initially booked in for a brake fault and remained with the centre for a week. While progress at that stage was slow, there was at least some sense that the issue was being worked on. However, upon collecting the vehicle, it became immediately clear that the original fault had not been resolved.
I returned the car on March 25th, and it has remained there ever since. For nearly a week, the vehicle sat completely unmoved, and the recommended work appeared to be based purely on the absence of fault codes rather than any meaningful mechanical troubleshooting. This lack of proactive diagnosis is concerning for a main dealer service centre.
Following a conversation with the service manager, I was assured the vehicle would be prioritised. Unfortunately, this commitment was not honoured. While BMW have since authorised replacement parts, the overall handling by the service centre has been consistently slow and lacking urgency. As it stands, the car is still awaiting a brake servo replacement, with no clear resolution timeline.
To make matters worse, no courtesy car has been made available despite the extended period my vehicle has been off the road. This has had a direct impact on my ability to work and has resulted in personal financial loss due to reliance on taxis and rental vehicles.
Overall, the experience has been frustrating, poorly managed, and far below the standard I would expect. Communication, efficiency, and customer support have all been lacking throughout this process.
As I type this my car has been with Vertu BMW Sunderland for almost 4 weeks this time around, and it has remained unmoved in their compound for the past 11 of those days.
Anyone requiring service or repair of their BMW, do yourself a favour and take it somewhere else, it’s simply not worth the stress using Vertu BMW Sunderland.

The Vertu staff from entering the garage to leaving with my new car were very professional, polite and friendly. The sale guy listened to what I wanted and needed from the car and didn’t to push into a model with a load of fancy extra that weren’t important to me, he really listened.

5 stars purely on how the staff worked with me to get my new mini countryman. Both Kathryn and Josh are amazing people who went out of there way to get me my car as early as possible. Both work together great and made my appointments there feel more like a fun day out rather then a transaction. They looked after me from beginning to end and kept in touch via email. Excellent service and a gorgeous new car.

Fantastic service from Nicki at Vertu Sunderland. From the first enquiry through to collecting the car, everything was handled smoothly and professionally. Nicki was friendly, knowledgeable and kept me well informed throughout, making the whole process feel easy and stress-free. There was no pressure at any stage and everything was explained clearly. The car was ready exactly as promised and the handover went perfectly. Really pleased with the experience and would definitely recommend.