Vertu Motors - BMW Sunderland Recensioni 

129
TrustScore 4.5 su 5

4,6

Boldon Business Park, BMW, West Boldon, NE36 0BQ Sunderland, Tyne and Wear, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

We were made very welcome and given lots of useful information. Our Sales Consultant Josh Winter was excellent and helped us totally.

L'azienda ha risposto

Valutata 5 stelle su 5

Paul Martian assisted myself and my mam through the whole process. Paul was very friendly and knowledgeable both about the car and the Motability system. This was so important to us as we hadn’t had a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic service from start to finish! My PCP contract for my existing car was due to end in a few months & I was undecided whether to upgrade / buy another new car or to try something else. However,... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely amazing from start to finish, Owen Warren has been amazing asking how everything is going nothing is a bother he will sort if there is a problem Thank you 😊

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto
  2. Negozio di autoricambi
  3. Riparazione e manutenzione auto
  4. Rivenditore di veicoli a motore
  5. Rivenditore di auto usate

Informazioni su Vertu Motors - BMW Sunderland

Scritti dall'azienda

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Informazioni di contatto

  • Boldon Business Park, BMW, West Boldon, NE36 0BQ, Sunderland, Tyne and Wear, Regno Unito

  • 0344 659 9408

4,6

Eccellente

TrustScore 4.5 su 5

129 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 96% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(129)

11.737 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We were made very welcome and given…

We were made very welcome and given lots of useful information. Our Sales Consultant Josh Winter was excellent and helped us totally.

4 luglio 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Thank you for your wonderful feedback. We’re delighted to hear that you felt so welcome and received all the information you needed throughout your visit.
It’s especially great to know that Josh Winter provided such excellent support and helped make the experience a positive one from start to finish. I’ll be sure to pass on your kind words.
Kind regards,
Matthew

Valutata 5 stelle su 5

Absolutely brilliant service throughout…

Absolutely brilliant service throughout the purchase.Professional friendly service Paul was superb in every way and couldn't accommodate us enough with any questions and help. Thank you

29 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Thank you for your fantastic feedback. We’re delighted to hear that you received such brilliant, professional and friendly service throughout your purchase.
It’s great to know that Paul provided exceptional support and was always on hand to help and answer your questions. I’ll be sure to pass on your kind thanks.
Kind regards,
Matthew

Valutata 5 stelle su 5

Paul was great in every way even…

Paul was great in every way even helping on his day off what a legend thanks for everything

26 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Hi Robert,

Thank you for your fantastic feedback.

We’re delighted to hear Paul provided such great support, even going the extra mile on his day off. He’ll be so pleased to hear your kind comments.

Kind regards,
Danielle

Valutata 5 stelle su 5

Absolutely amazing from start to…

Absolutely amazing from start to finish, Owen Warren has been amazing asking how everything is going nothing is a bother he will sort if there is a problem
Thank you 😊

16 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Good afternoon Linda,

Thank you for your lovely feedback, it’s great to hear Owen provided such consistent support and made everything feel easy and well looked after.

Kind regards,
Dean

Valutata 5 stelle su 5

Very personalised, excellent care.

Very personalised, excellent care. Kieran made it a very simple process, whilst supporting me every step of the way. Communication perfect, transaction problem free and I absolutely love my new car! Thank you so much.

18 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Hi Jacqueline,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received such personalised and attentive care at Vertu BMW Sunderland.
It’s wonderful to know that Kieran made the whole process simple while supporting you every step of the way, with clear communication and a smooth, problem‑free transaction. We’re especially pleased to hear how much you love your new car — that’s what it’s all about!
Your kind feedback means a great deal to the team, and we’ll be sure to pass your comments on to Kieran. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

Valutata 5 stelle su 5

The buying and Part Exchange

The buying and Part Exchange was handled in friendly and professional way, everything was explained and I was very happy with the whole experience

20 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Hi John,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that your buying and part‑exchange experience at Vertu BMW Sunderland was handled in such a friendly and professional way.
It’s wonderful to know that everything was clearly explained and that you felt happy with the whole process. Providing a smooth and transparent experience is something we always strive for, so your feedback means a great deal to the team.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.

Valutata 5 stelle su 5

We had a lovely experience choosing our tucson

We had a lovely experience choosing our new car. John Groves is a lovely man, very knowledgeable around the cars and generally a lovely happy chappy! Explained everything to us and got us all sorted with the most perfect family car.

20 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Valutata 5 stelle su 5

I Love it 👍👍👍it is beautiful

I Love it 👍👍👍it is beautiful

17 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Good afternoon,

Thank you for your review. It’s great to hear how much you love your new car — it sounds like you’re really enjoying it!

Kind regards,
Dean

Valutata 5 stelle su 5

Paul Martian

Paul Martian assisted myself and my mam through the whole process. Paul was very friendly and knowledgeable both about the car and the Motability system. This was so important to us as we hadn’t had a Motability car before and had no idea on how it worked. Paul was very keen to answer any of our queries both in person and over the phone. 10/10 service would 100% recommend.

15 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Good afternoon James,

Thank you for your fantastic review. It’s great to hear that Paul provided such friendly and knowledgeable support throughout the process, especially when it was your first experience with Motability. Taking the time to explain everything clearly and answer all your questions really does make a difference.

We really appreciate your recommendation and your kind feedback.

Kind regards,
Dean

Valutata 5 stelle su 5

Very attentive and knowledgeable staff

Very attentive and knowledgeable staff. Excellent price and quick service.

13 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Thank you for your feedback. It’s great to hear that the team were so attentive and knowledgeable, and that you received excellent pricing and quick service.

Many thanks,
Chloe

Valutata 5 stelle su 5

Bought a great 8 series from Boldon BMW…

Bought a great 8 series from Boldon BMW salesman called Chris, very helpful all ready and prepared for booked pick up
Will be buying my next BMW from same place
Thanks

10 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Good morning Michael,

Thank you for your review. It’s great to hear that Chris had everything ready for your collection and provided such helpful support throughout. Your new 8 Series sounds like a fantastic choice, and we’re delighted you’re already planning to return for your next BMW.

Kind regards,
Dean

Valutata 5 stelle su 5

Jessica and Poppy were very nice

Jessica and Poppy were very nice, down to earth people, the perfect salesperson

8 giugno 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Good afternoon Ryley,

Thank you for your review. It’s great to hear that Jessica and Poppy were so down to earth and made such a positive impression — your feedback is really appreciated.

Kind regards,
Dean

Valutata 5 stelle su 5

Staff were excellent and knowledgable…

Staff were excellent and knowledgable and made me feel very comfortable. Helped me to pick out my dream car for the best price! Brilliant customer service!

31 maggio 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Good afternoon Rebecca,

Thank you for your review. It’s great to hear that the team were knowledgeable and made you feel comfortable throughout, helping you find your dream car at such a great price. We’re delighted you experienced such brilliant customer service.

Kind regards,
Dean

Valutata 5 stelle su 5

Service from start to finish absolutely…

Service from start to finish absolutely faultless, we were kept upto date with everything that was happening, contact with the salesman was brilliant always quick respond to all emails and calls

11 maggio 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Thank you for your fantastic review.
We’re thrilled to hear that your experience was faultless from start to finish and that you felt well informed throughout the entire process. Keeping our customers updated every step of the way is something we take great pride in.
It’s especially great to know that your salesperson was so responsive and provided excellent communication via both calls and emails—this really makes a difference to the overall experience.
Thank you again for your kind feedback and for choosing us.
Kind regards,
Keith

Valutata 5 stelle su 5

I had a great buying experience from this Dealership

I had a great buying experience from this BMW Dealership,from the word go these guys were on the Ball.
Many Thanks to Nicki Price.

29 maggio 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Thank you for your fantastic review!
We’re so pleased to hear you had a great buying experience with us and that the team made such a positive impression from the very beginning. It’s especially lovely to hear your kind words about Nicki—she’ll be delighted to know her efforts were appreciated.
We hope you enjoy your BMW, and we look forward to welcoming you back again in the future!
Kind regards,
Keith

Valutata 5 stelle su 5

BMW Vertu Sunderland

Whole process from start to finish went smoothly and professionally, Big shout out to Paul Thompson (used car sales) who was exceptional.

28 maggio 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Thank you for your great feedback. We’re delighted to hear that your experience was smooth and professional from start to finish.
It’s fantastic to know that Paul Thompson provided exceptional service throughout your visit. We take great pride in delivering a high standard of customer care, so your kind words will mean a lot to him.
Thank you again for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith

Valutata 5 stelle su 5

Bought a new BMW one series from Vertu…

Bought a new BMW one series from Vertu Sunderland off Paul Thompson on the 28th of May very happy with the purchase ..Paul Thompson is very helpful provided excellent service highly recommended

28 maggio 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Good morning Wah,

Thank you for your great feedback. It’s fantastic to hear how happy you are with your new BMW 1 Series and that Paul provided such helpful and excellent service throughout your purchase. Making the experience smooth and enjoyable is exactly what we aim for.

We really appreciate your recommendation and hope you continue to enjoy your new car.

Kind regards,
Dean

Valutata 5 stelle su 5

Fantastic service from start to finish

Fantastic service from start to finish! My PCP contract for my existing car was due to end in a few months & I was undecided whether to upgrade / buy another new car or to try something else. However, I was already very happy with my used car & keen to explore options for buying a brand new one. The Vertu MINI Sunderland team were a great help when I went for a look around & then after discussing options & going for a test drive, it was a no-brainer going for a new MINI with them. The whole process was very smooth & I was very happy with the help, advice & service I received from the Sales Advisor, Tom Rapp & his colleagues. Thank you!

25 maggio 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Thank you for your fantastic feedback! We’re delighted to hear that the team at Vertu MINI Sunderland made your experience so smooth and enjoyable from start to finish.
It’s great to know that, while you were exploring your options at the end of your PCP contract, the team were able to provide helpful advice and support to guide you towards the right decision. We’re especially pleased that Tom Rapp and his colleagues made such a positive impression with their service and expertise.
Congratulations on your new MINI — we hope you enjoy every mile!
Kind regards,
Keith

Valutata 5 stelle su 5

Big shout out to Josh!

Vertu Sunderland is a special place to purchase a vehicle. The staff bend over backwards to help. Josh winter (Sales Mini) has been exemplary from order to delivery of my new car for me, A VERY BIG THANK YOU Josh!

26 maggio 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Good afternoon Marilyn,

Thank you for your lovely feedback. It’s great to hear how well Josh looked after you from order through to delivery and made the whole experience feel seamless. I’m sure he’ll really appreciate your kind words.

Enjoy your new car!

Kind regards,
Dean

Valutata 5 stelle su 5

Paul was really good at keeping us up…

Paul was really good at keeping us up to date with the car order, he was very helpful explaining it all at the hand over of the car. He always looked after us very nicely and he always made us a coffees.

22 maggio 2026
Non scritta su invito
Logo di Vertu Motors  - BMW Sunderland

Risposta di Vertu Motors - BMW Sunderland

Thank you for your feedback. We’re delighted to hear that Paul kept you well informed throughout your car order and provided clear and helpful support during the handover. It’s great to know he looked after you so well and made you feel welcome during your visits. Your kind comments are very much appreciated.

Kind regards,
Matthew

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più