Very happy so far with my experience here. New industries will always have teething problems but I must say any ive come across have been sorted swiftly. I personally cant fault it. Certainly be... Leggi di più
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Scopri cosa dicono le persone
I've been with Verkind since the Treat-it days. Deliveries have improved - They now use DPD and you're given a 1 hour time slot over royal mail who don't always turn up. The new website proces... Leggi di più
Great company, they make it easy and quick to apply. The Doctors and support staff are professional and go out of their way to help with orders. Recently they’ve guided me through getting a prescripti... Leggi di più
L'azienda ha risposto
Treat it came highly recommended but does not live up to hype. Initial consultation went well in November but no prescription was forthcoming. Their communications systems are poor ; left hand doe... Leggi di più
L'azienda ha risposto
4,0
Molto buono
194 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 81% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
A few honest mistakes but stellar…
A few honest mistakes but stellar service - highly reccomend
2 dicembre 2024
Non scritta su invito
Risposta di Verkind
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and your understanding. We're thrilled to hear that you're happy with our service, and we’re always striving to provide the best experience possible.
We’re also excited to share that we’ve recently upgraded our patient portal to make reordering even easier and more convenient. It now offers a smoother, shopping-like experience where you can easily select your preferences, making your future orders quicker and more efficient.
Your feedback means a lot to us, and we are grateful for your continued trust and support. We look forward to serving you again soon!
Great service and communication
What made my experience great with treat it was the constant and consistent support. Whenever I had issues or questions, I could contact them and they would get back to me within the hour. Also very impressed with how quick the whole process was and how helpful staff was with any queries. The consultant was very understanding and friendly to talk too and let me know how the whole process works. After I was approved I spoke to my doctor who was also very knowledgeable and kind in answering any concerns I had. I can’t say enough good things about treat it and look forward to working with them in the future
6 gennaio 2025
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Risposta di Verkind
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our team. It’s great to know that our communication and support made the process smooth for you. We truly appreciate your kind words and look forward to assisting you again in the future!
I have been with Treat IT since April…
I have been with Treat IT since April 2024 and I don't have a bad thing to say they staff are brilliant and nice and very responsive. I definitely recommend them to anyone having a look for a clinic. They are happy to help and do their best to accommodate.
3 gennaio 2025
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Risposta di Verkind
Thank you for your kind words and continued trust in Treat IT! We're so glad to hear you've had a positive experience with our staff and services. Your recommendation means a lot to us, and we look forward to continuing to support you in the future!
AVOID
Unreal delays from this clinic from trying to get a doctor appt, the delay in sending medication list (a terrible huge spreadsheet) and a nurse who emailed me to say shes my nurse two months+ after I joined. Also poor communication over the holiday period (mismatched last dates with their pharmacy newgrove) meant I didn't receive my meds on time. Lets see how long it takes to get my discharge letter...
2 gennaio 2025
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Risposta di Verkind
Hello,
Thank you for your feedback. We sincerely apologize for the delays and communication issues you experienced, especially over the holiday period. We understand how frustrating it is when there are delays in appointments, medication delivery, and important documentation like discharge letters.
Please be assured we are actively working to improve our scheduling, communication, and coordination with our pharmacy partners to prevent such issues in the future.
If you have any outstanding concerns or need assistance with your discharge letter, please contact our team directly at [contact information], and we will prioritize your request.
Thank you for your patience and understanding.
Best regards,
The Treat-It Team
I use Treat it clinic as I found them…
I use Treat it clinic as I found them to be very reliable, and if there is an issue they normally rectify it as quickly as possible. Delivery is prompt and is so easy to reorder prescription.
4 dicembre 2024
Non scritta su invito
Risposta di Verkind
Thank you for sharing your experience! We’re so glad to hear that you find Treat It Clinic reliable and efficient. We always strive to resolve any issues quickly and make the process as smooth as possible for our patients. It’s wonderful to know that our prompt delivery and easy prescription reordering are working well for you. Your feedback means a lot to us, and we look forward to continuing to serve you!
Great service from the doctors.
Great service from the doctors really helpful, quick and efficient work also would definitely recommend to anyone struggling with pain relief
23 dicembre 2024
Non scritta su invito
Risposta di Verkind
Thank you so much for your kind words and fantastic 5-star review! We're thrilled to hear that our doctors were able to provide you with helpful, quick, and efficient service. Your recommendation means a lot to us, and we're grateful for your trust. If you ever need anything else, don't hesitate to reach out!
I just spoke to someone on the phone…
I just spoke to someone on the phone from here this person wouldn't let me get a word out continuously trying to push a pressure sale onto me wouldn't let me speak wouldn't let me ask questions just continuously speaking over me sounded like they were based outside of the UK, It was so bad I had to put the phone down.
6 dicembre 2024
Non scritta su invito
Risposta di Verkind
Thank you for your feedback Darren. We sincerely apologize for the experience you had. At Treat It Clinic, we aim to offer a professional and respectful service to all our customers and we take all concerns seriously.
Feel free to reach out to us via our website at https://www.treat-it.clinic or WhatsApp us at +44 24 7745 0738 if you need further assistance.
helpful and professional
everyone I spoke to was helpful and the service received was quick and accurate. Whatsapp contact system was also a great help to save on phone calls.
5 novembre 2024
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Risposta di Verkind
Hi Matt - Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a positive experience and found our team helpful and the service quick and accurate. We're also glad the WhatsApp contact system made things more convenient for you. Your feedback means a lot to us, and we look forward to assisting you again in the future!
Highly recommended always get my…
Highly recommended always get my prescription to me on time and always let me know if something I ordered is out of stock before I pay. My first clinic I’ve used but so far 5 months in I’m happy with the service the communication could do with improvement but they do have a lot of clients and not as many staff to deal with capacity, with that being said i would definitely recommend
5 novembre 2024
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Risposta di Verkind
Hi Liam - Thank you so much for your fantastic 5-star review! We’re so happy to hear that you've been pleased with our timely service and communication regarding stock availability. We truly appreciate your understanding regarding the challenges of managing a large number of clients, and we are continuously working to improve in every area. Your recommendation means the world to us, and we're grateful for your trust over the past 5 months. We look forward to continuing to serve you!
getting better...
I am pleased to be enrolled onto this scheme but the service really lags. Slow communication, the customer services are pretty much unresponsive. I have been offered to use a referral scheme, forwarded names of two friends who are trying to get on the treatment, but after a month of wait nothing happened even after I have reminded the clinic that those people are their potential clients.
EDIT
I am pleased to see that the clinic has listened to the feedback, for that I have increased my score. A friend has just successfully enrolled!
23 ottobre 2024
Risposta di Verkind
Dear Andrzej,
Thank you for taking the time to share your feedback with us. We’re glad to hear that you are pleased to be enrolled in our scheme, but we sincerely apologize for the slow communication and lack of responsiveness you’ve experienced.
Your experience does not reflect the standards we strive for, and we appreciate you bringing this to our attention. We understand how important timely communication is, especially regarding referrals, and we’re committed to improving our service.
We will ensure your friends receive the support they need. Your satisfaction is important to us, and we hope to restore your confidence in our service.
Thank you for your patience and understanding.
Highly recommend treat
I've been with treat for a few months and am happy with every medicine I had off them life is much better been with treat i would highly recommend treat to any patients
22 ottobre 2024
Risposta di Verkind
Dear Muflahi,
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Treat has been positive and that our medications have made a difference in your life.
Your recommendation means a lot to us, and it motivates our team to continue providing the best care possible. If you ever have any questions or need assistance, don’t hesitate to reach out.
Thanks again for your support!
Treat-It Clinic
I've been with Treat-It clinic for about 8 months now and have found the staff very professional and helpful. They are very quick to listen and deal with any problems.
Issues or delays with medication were usually caused by a certain pharmacy - not the clinic , this is simply solved by using a different pharmacy.
29 agosto 2024
Non scritta su invito
Risposta di Verkind
Hi Lynne - Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’ve had a positive experience with our staff and that we’ve been able to assist you effectively. We appreciate your understanding regarding the pharmacy issues and are glad you found a solution. Your feedback means a lot to us, and we look forward to continuing to support you at Treat-It Clinic!
Very simple process
Very simple process, everything was explained clearly, I only had to wait 4 days for a decision. And was contacted about what was available what I needed did I prefer indica or sativa or both. Five days later I had my life changing medication.
2 settembre 2024
Non scritta su invito
Risposta di Verkind
Hi James - Thank you for your fantastic 5-star review! We’re so glad to hear that you found the process straightforward and that our team was able to guide you in choosing the right medication. It’s wonderful to know that your experience was positive and that you received your life-changing medication so quickly. We’re here to help anytime you need us!
Brilliant Clinic
I've been a patient with Treat-It since soon after their opening and I've not once thought to shop around for another clinic.
The Dr's are knowledgeable and compassionate, the service is for the most part really speedy and the charges for consultations are sensible considering the rest of the market.
The best part for me is that I've been in a lot less pain this whole time and so I'm grateful.
30 agosto 2024
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Risposta di Verkind
Hi Chris - Thank you for your amazing 5-star review! We’re thrilled to hear that you’ve been with us since the beginning and that our knowledgeable and compassionate team has made a positive impact on your life. It’s wonderful to know you’ve experienced less pain and found our services both speedy and reasonably priced. Your gratitude means the world to us, and we’re here to support you every step of the way!
After I was messed about from other…
After I was messed about from other clinics I can say I finally got my medication from treat I can say the service here is excellent all doctors I've spoken with are excellent and hopeful am happy with the service am getting from treat I can say I highly recommend this company to anyone who wish to join you would not be disappointed from them they can offer all different types off medicine am a happy man 🙂
31 agosto 2024
Non scritta su invito
Risposta di Verkind
Hi - Thank you for your fantastic 5-star review! We’re so glad to hear that you found the support you needed with us after your previous experiences. It’s wonderful to know that our team has provided you with excellent service and a variety of medication options. Your high recommendation means a lot, and we’re thrilled to have you as part of the Treat-It family. We're here for you whenever you need us!
Wish I'd switched sooner!
I switched to Treat-It Clinic in April after being tempted by their fees compared to what I was paying with my previous clinic, 4 months later I can certainly say I most pleased and wish I had switched sooner!
The only time I've had a delay is because a particular strain of flower was out of stock and there was confusion when selecting an alternative, other than that the service so far has been excellent.
The staff I've had correspondence with either by phone or on WhatsApp have been super helpful and the longest I've waited to be connected by phone was under 15 minutes.
Personally, I feel I've received great service so far and I would definitely recommend.
29 agosto 2024
Non scritta su invito
Risposta di Verkind
Hi Daniel - Thank you for your wonderful 5-star review! We're delighted to hear that you made the switch to Treat-It Clinic and that you’re so pleased with our services. We appreciate your understanding regarding the stock issue and are glad our team has been helpful in assisting you. Your feedback about our communication is fantastic to hear, and we’re committed to maintaining that level of service. Thank you for recommending us, and we look forward to continuing to support you!
Yummy 😋
Delivery can be abit of a pain but the selection of bud is awesome 👌 happy man me 😎
23 agosto 2024
Non scritta su invito
Risposta di Verkind
Hi Neil - Thank you for your great 4-star review! We're glad to hear you’re enjoying our selection of bud and that you’re a happy customer. We appreciate your feedback regarding the delivery process and are always looking for ways to improve. If there’s anything specific we can do to enhance your experience, please let us know. We’re here to help!"
Absolutely terrible service
Absolutely terrible service. Over the last two months I’ve spent 7+ hours on hold or on calls with them, literally not one single call has taken place without them over promising and under delivering. ‘You’re clinician will call on x at x’ then I get a call the day before not even at the right time, none of them seem to know what’s going on, clinicians quit on a button and leave you stranded, needing to go through the process again, zero accountability, it’s about £50 cheaper than the next place, but holy moly I would have paid £200 more not to go through what they’ve put me through.
22 luglio 2024
Non scritta su invito
Risposta di Verkind
Dear Fred,
Thank you for reaching out to us and sharing your experience.
We sincerely apologise for the frustration caused. You’re right – due to technical issues on our end, we’ve not been able to address your concerns in a timely manner. I want to assure you that we've taken steps to improve our service and availability and hope to do better by you in the future.
I believe my colleague has already reached out to you to provide a voucher for your next consultation with us. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out to us.
Customer Success and Operations
Treat It Clinic
Fantastic clinic
Fantastic clinic. Spoke to a really helpful doctor with my mum as the treatment was to support her with side effects from chemotherapy. They were compassionate and listened to us intently. A little but pricey but worth every penny. Medication was dispatched quickly
16 maggio 2024
Non scritta su invito
Risposta di Verkind
Hi Justin - Thank you for your wonderful 5-star review! We’re so glad to hear that you and your mum received compassionate support from our team. It’s our priority to listen and provide the best care possible, especially during such challenging times. We appreciate your understanding regarding the pricing and are thrilled to know that the quick dispatch of medication met your needs. Thank you for trusting Treat-It Clinic—we're here for you whenever you need us!
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