Very happy so far with my experience here. New industries will always have teething problems but I must say any ive come across have been sorted swiftly. I personally cant fault it. Certainly be... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I've been with Verkind since the Treat-it days. Deliveries have improved - They now use DPD and you're given a 1 hour time slot over royal mail who don't always turn up. The new website proces... Leggi di più
Great company, they make it easy and quick to apply. The Doctors and support staff are professional and go out of their way to help with orders. Recently they’ve guided me through getting a prescripti... Leggi di più
L'azienda ha risposto
Treat it came highly recommended but does not live up to hype. Initial consultation went well in November but no prescription was forthcoming. Their communications systems are poor ; left hand doe... Leggi di più
L'azienda ha risposto
4,0
Molto buono
194 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 81% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Shakir was very helpful on the phone…
Shakir was very helpful on the phone and on texts, he’s made the experience very easy and I’m glad he’s on the team if you need any assistance make sure to ask for Shakir
6 maggio 2025
Non scritta su invito
a great help
a great help, and Shakir provided fantastic support to ensure a quick service
6 maggio 2025
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Risposta di Verkind
Thank you very much for taking the time to share your kind words about Shakir. We are delighted to hear that his promptness, professionalism, and kindness made a positive difference during a stressful situation.
Being a dinosaur when it comes to…
Being a dinosaur when it comes to online guys at treat it will go all the way to help thanks again Shakir regards John
2 maggio 2025
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Risposta di Verkind
Hi John,
Thank you for your kind words! We’re glad to hear that Shakir was able to assist you and make the process easier, no matter your level of tech familiarity. Shakir and the team are always here to help support every patient with understanding and care.
If there’s anything else you need, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
Had problems n waiting to get…
Had problems n waiting to get medication, reached out to Shakir explained everything and in a short space in time he sorted out the issues i was having , if it wasnt for Shakir i would have gone to another clinic , thank you so much Shakir 👍
30 aprile 2025
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Risposta di Verkind
Hi,
Thank you so much for your kind words! We’re delighted to hear that Shakir was able to quickly understand your situation and resolve the issues you were facing. It means a lot to know we could keep you as a patient and support your healthcare needs.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
Shakir made calling the clinic
Shakir made calling the clinic a very pleasant experience. Very courteous and helpful. I got the advice I needed. Thank you very much
30 aprile 2025
Non scritta su invito
Risposta di Verkind
Hi,
Thank you so much for your kind words! We’re delighted to hear that Shakir made your experience pleasant and provided the advice you needed. Our team strives to offer courteous and helpful service, and we’ll be sure to pass on your appreciation to Shakir.
If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to supporting you further!
Best regards,
The Treat-It Team
Good people good price, thanks!
This is my 3rd clinic now and I rate them very highly. I have not had any issues. Friendly understanding staff that are always glad to help. It’s a good price on the monthly plan. I would recommend.
29 aprile 2025
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Risposta di Verkind
Hi,
Thank you so much for your wonderful review! We’re delighted to hear that you rate us highly and appreciate our friendly and understanding staff. It means a lot to know our monthly plan pricing is working well for you.
We truly value your recommendation and look forward to continuing to support your health and wellbeing.
Best regards,
The Treat-It Team
Absolutely fabulous 5 star ,
Absolutely fabulous 5 star ,, spoke to shakir who talked me through everything , which was done very easy , spoke well , thank you so much ,,,, also put me in contact with Joanne which was also fabulous and extremely helpful,, would recommend,, thank you both again for running me through process very much appreciated dean
28 aprile 2025
Non scritta su invito
Risposta di Verkind
Hi,
Thank you so much for your kind words! We’re delighted to hear that Shakir made your experience pleasant and provided the advice you needed. Our team strives to offer courteous and helpful service, and we’ll be sure to pass on your appreciation to Shakir.
If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to supporting you further!
Best regards,
The Treat-It Team
Absolutely shocking company
Absolutely shocking company, I’ve been waiting a month for my first order, totally and utterly unacceptable.
26 aprile 2025
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Risposta di Verkind
Hello,
We sincerely apologize for the unacceptable delay in receiving your first order. Timely delivery of medication is critical, and we deeply regret the inconvenience this has caused.
We are actively working to improve our order fulfillment processes and ensure that such delays do not happen in the future. Your feedback is invaluable in helping us identify areas for improvement.
If you would be willing to contact us directly at 0247 745 0738, we would appreciate the opportunity to address your order and resolve this as quickly as possible.
Thank you for your patience and understanding.
Best regards,
The Treat-It Team
Above and beyond
I have been a patient for over a year now and cannot recommend this service enough.
The support recieved on my last order was slightly complicated as I was going on holiday Shakir took my situation very seriously and he made sure that prescription was handled properly. He supported me with professionalism and compassion and made sure I fully understood everything and his consistency made it all possible. A huge credit to the treat it team as he went above and beyond his role in sales to support me through the support channel which was greatly appreciated. Thank you again Shakir 🙏🏼
24 aprile 2025
Non scritta su invito
Risposta di Verkind
Thank you so much for your kind words! We’re delighted to hear that Shakir made your experience pleasant and provided the advice you needed. Our team strives to offer courteous and helpful service, and we’ll be sure to pass on your appreciation to Shakir.
If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to supporting you further!
Best regards,
The Treat-It Team
Onboarding was super easy and quick
Onboarding was super easy and quick, prices pretty good, not had my consultation yet..so let’s see
24 aprile 2025
Non scritta su invito
Risposta di Verkind
Hi,
Thank you for sharing your experience! We’re delighted to hear that the onboarding process was easy and quick for you, and that you find our prices reasonable. We look forward to your consultation and are here to support you every step of the way.
If you have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
Absolutely amazing,
Absolutely amazing,, I was worrying about my prescription being late due to bank the holiday, I spoke to Shakir and he was more then helpful within minutes he phoned me straight back with all the information I needed and was sincerely apologetic and was so helpful,,, since being a treat it patient my quality of life has been so much better and I would like to thank everyone involved!
22 aprile 2025
Non scritta su invito
Risposta di Verkind
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Shakir was able to assist you quickly and provide the information you needed. It’s fantastic to know that being a Treat It patient has improved your quality of life, that means a lot to us.
We’ll be sure to pass your kind words on to Shakir and the rest of the team. If there’s ever anything else you need, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
Easy experience with real friendly…
Easy experience with real friendly staff. Who know what there talking about.Looking forward to being a patient with them
23 gennaio 2025
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generally good
It was a good experience. However, i found the prices were not any different from my previous clinic as they started charging me £12 a month which i was not expecting. cost of the medication is still high too
23 marzo 2025
Non scritta su invito
Risposta di Verkind
Hello,
Thank you for sharing your experience with us. We appreciate your feedback and understand that pricing is an important consideration when choosing a healthcare provider.
Some clinics may also charge additional fees, such as monthly care plans, to provide ongoing support and enhanced services to patients. We aim to be transparent about any such charges so patients understand the value and support they receive.
We are committed to the betterment of patient care and are always happy to discuss any billing questions or concerns to help you better understand the costs involved.
No sense of service They just want money
They just want money, I expressed my concerns as I don't just want medication but to feel like I'm being. Treated . They are working as "legal" drug dealers and don't care about patient well being or health. Avoid they will take you money delay giving you medication and just won't care about your concerns
They sent here to help besides me explaining to them my health issues like ADHD and PS TD I asked about the number they're calling me which they never advised, I asked to call me at a set time which they didn't, I asked them what the complaints procedure they wouldn't inform me I asked to speak to a manager they wouldn't reply I've got screenshots of these conversations so please do not gaslight me who gives a shit if you gave me a reduced cost it's because I'm a glo.investor not that your doing me any favours.
These companies do no treat you like a patient big instead a easy way to get money and taking advantage that the NHS is failing people.
14 marzo 2025
Non scritta su invito
Risposta di Verkind
Thank you for sharing your feedback. We're sorry to hear that you feel dissatisfied with your experience. Our team is dedicated to providing the best possible care, and we take all concerns seriously.
We made several attempts to reach you by phone to discuss your treatment and address your concerns. Unfortunately, these attempts went unanswered, and we were unable to connect with you. Communication is crucial in ensuring we meet your needs and provide the appropriate care.
Please understand that our aim is always to support our patients in managing their health. We have helped hundreds of patients, and your subscription has now been canceled, with a full refund issued for the most recent charge. Additionally, your 30-minute consultation was part of the package, which was offered at a reduced cost.
We genuinely wish you the best in your health journey, and if you ever have any further questions or need assistance, we are here to help.
Seem to only work 3 days a week…
Seem to only work 3 days a week response time is rubbish can take weeks to get anything sorted. My last prescription was sent to me illegally. Received it then hours after receiving the prescription was cancelled so I had no paper work for my meds. 3 weeks on and this incident still isn't resolved. The pharmacy newgroove isn't much help either they just seem to blame each other. So now I've requested to move clinic as there are tons of better clinics! I'd avoid and spend your money elsewhere!
25 febbraio 2025
Non scritta su invito
Risposta di Verkind
Thank you for sharing your feedback. We're genuinely sorry to hear that your experience wasn’t as expected. We’d like to clarify that the dispensing process is handled by the pharmacy, and while we did our best to raise the issue with them, the medication was dispensed prematurely before any concerns were flagged. However, we’ve already taken responsibility and provided you with a full refund for all clinical charges associated with the prescription.
We understand how frustrating this situation has been for you and want to assure all our patients that we are actively addressing these issues. We are in the process of transitioning to a new pharmacy partner, which will allow us to improve the overall experience and ensure smoother processes moving forward.
We want to thank everyone for their continued trust and patience, and we’re confident that these changes will result in a better experience for all our patients. We encourage everyone to stay tuned for the improvements to come!
Poor response time or just not open for business
Not sure if this company is still operating ?
Sent a message via the companies website, using their WhatsApp two days ago and to date no response. As such sent them an email a day ago and again no reply !!!
Not good
20 febbraio 2025
Non scritta su invito
Risposta di Verkind
Thank you for your review. We’ve requested details to understand who you are and to look into your claim, but we have yet to receive a response. Unfortunately, we don’t recognize your name or any communication from you in our records. If you need assistance, please contact us directly with more information so we can help you further.
Dr was very helpful and understanding
Dr was very helpful and understanding, alongside the other triage staff, prices are by far better than the last clinic I used and the medicine seems to be so much higher quality. Feels like I can begin getting my life on track with the help I need being fulfilled.
23 gennaio 2025
Non scritta su invito
Risposta di Verkind
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a positive experience with both our doctor and triage staff. It's wonderful to know that you're feeling supported and that our services have helped you on your journey. We're here for you every step of the way—don't hesitate to reach out if you need anything!
I recently reached out to to treat it…
I recently reached out to the treat it team for help to set up an account.
I had the pleasure of dealing with Shakir who is an excellent representative.
I feel that Shakir went above and beyond to guide me through the eligibility process, the subscription and booking me an appointment with a clinician, I deal with a lot of restrictions which have limited my availability.
Shakir was very patient with me, he even made himself available to me to finalise when he was clearly unwell.
Excellent customer care …. 5 star
30 gennaio 2025
Non scritta su invito
Risposta di Verkind
Thank you so much for your amazing 5-star review! We're so glad to hear that you had such a positive experience with our team. It's wonderful to know that you felt supported throughout the entire process, especially with the flexibility needed to accommodate your situation. We truly appreciate your kind words about our customer care, and we're always here to help you however we can!
Great service really helpful 👍
6 febbraio 2025
Non scritta su invito
Risposta di Verkind
Thanks a lot for your review.
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