Very happy so far with my experience here. New industries will always have teething problems but I must say any ive come across have been sorted swiftly. I personally cant fault it. Certainly be... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I've been with Verkind since the Treat-it days. Deliveries have improved - They now use DPD and you're given a 1 hour time slot over royal mail who don't always turn up. The new website proces... Leggi di più
Great company, they make it easy and quick to apply. The Doctors and support staff are professional and go out of their way to help with orders. Recently they’ve guided me through getting a prescripti... Leggi di più
L'azienda ha risposto
Treat it came highly recommended but does not live up to hype. Initial consultation went well in November but no prescription was forthcoming. Their communications systems are poor ; left hand doe... Leggi di più
L'azienda ha risposto
4,0
Molto buono
194 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 81% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
This clinic genuinely cares
This clinic genuinely cares for its patients, not just about cash like some others. Always improving the service which has been great for me.
3 ottobre 2025
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Risposta di Verkind
Hi Richard
Thank you for your kind words and for recognizing our commitment to truly caring for our patients. We believe that providing compassionate, patient-centered care is the most important part of what we do, and we’re always striving to improve our services to better meet your needs. Your feedback means a lot to us, and we’re grateful to have you as part of our community.
If you ever have any suggestions or need assistance, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
After a bad experience in the last year…
After a bad experience in the last year decided to stay and customer service has been listening. My service since has been top from all departments.please keep up the good work
1 ottobre 2025
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Risposta di Verkind
Hi Jason,
Thank you for sharing your feedback. We understand how important it is to be heard, and we’re glad that our team has been listening and improving to provide you with top-quality service. Your satisfaction across all departments means a lot to us, and we’re committed to keeping up the good work. Please don’t hesitate to reach out if you need any further assistance.
Best regards,
The Treat-It Team
10/10.
10/10.
Very swift with contacting me about the medication.
Otherwise no complaints. Great medicine.
29 settembre 2025
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Risposta di Verkind
Hi,
Thank you for your kind review! We’re pleased to hear that our team was swift in contacting you about your medication and that you’re happy with the quality of the medicine. Providing prompt and effective service is very important to us, and your feedback is greatly appreciated.
If you ever need any further assistance, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
For your own sanity and stress levels…
For your own sanity and stress levels avoid this clinic the best you can!!
I have been a patient for over a year now and can't wait to find a new clinic.
Issues
1. Slow pharmacy
2. Contact slow or cant even get through
3. Doctors give you 1 bit of info 1 month the next month they change what they say and when you mention it they say it was a different product
4. Always low on stock
5. Slow process from request of prescription
6. Out of 16 prescription Ive had from them I can say only 5 I didn't have to call about and chase
7. They are very good at losing your prescription
26 settembre 2025
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Risposta di Verkind
Hello,
Thank you for your feedback. We’re very sorry for the issues you’ve experienced with delays, communication, and prescription problems. This is not the level of service we want to provide.
Please contact us directly at 0247 745 0738 so we can look into your concerns and help resolve them. We appreciate the chance to make things right and improve your experience.
Best regards,
The Treat-It Team
Sakir thank u for registering me no…
Sakir thank u for registering me no problem it was done simple steps thank u again all the best
22 settembre 2025
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Risposta di Verkind
Thank you for sharing your experience with our onboarding process.
We’re delighted to hear that registering with Treat-It was smooth and supportive.
Our team will continue to guide you every step of the way as you begin your medical cannabis treatment.
Wishing you the very best on your wellness journey,
The Treat-It Team
Trick or treat!
Trick or treat feels like a more appropriate name than Treat it. Painful and inefficient from start to finish, and even the discharge letter takes up to 7 days to escape the system. It’s honestly stress-inducing.
The process of actually getting medication looks something like this:
1. Check if Treat It even lets you submit the prescription.
2. Phone the pharmacy to see if they’ve got stock.
3. Tell Treat It what stock is required.
4. Phone Treat It again to make sure they actually send the prescription.
5. Wait 4 mysterious days while nothing happens.
6. Discover the stock has run out.
7. Repeat steps 2–6 until you finally end up with the one item nobody else wants.
It feels like the admin team are doing their best in impossible conditions, but they’ve been under-resourced for so long that this endless runaround has become the accepted ‘normal’.
A system that makes even simple things painful — surely time for an overhaul!
19 settembre 2025
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Risposta di Verkind
Thank you for taking the time to leave a review, we apologise for your experience and would like to speak with you to discuss how we can review and resolve the issue together.
Great clinic
Great clinic, very knowledgeable staff.
Shakir is always helpful and gets problems/issues sorted.
15 settembre 2025
Non scritta su invito
Risposta di Verkind
Thank you so much for your kind words and for recognising our team. We’re delighted to hear that you’ve had a positive experience with Treat-It and that Shakir has been able to support you.
Providing knowledgeable care and resolving patient concerns quickly is very important to us, and your feedback means a lot.
Wishing you continued wellness,
The Treat-It Team
Highly recommended.
Just had a very pleasant phone call with Shakir. After a mix up with my last order, everything is now back to normal and working as it should. Thank you very much for your help, Shakir. Highly recommended company, fantastic selection at competitive prices.
8 settembre 2025
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Risposta di Verkind
Thank you for taking the time to leave a review, we apologise for your experience and would like to speak with you to discuss how we can review and resolve the issue together
I’ve been with Treat-It for nearly a…
I’ve been with Treat-It for nearly a year now and I can honestly say they are amazing! The support from the team has been outstanding throughout.
A big shout-out to Shakir – he’s always happy to answer any questions and is a real credit to the team.
I’ve referred lots of friends and family to Treat-It and they’ve all had the same great experience as me.
The quality of products just keeps getting better. The medical industry can sometimes have a bad reputation, but in my experience Treat-It has been faultless.
Thank you again for all your help and support!
Nick 👍
4 settembre 2025
Non scritta su invito
Risposta di Verkind
Thank you so much for your wonderful feedback and for being with Treat-It for nearly a year! We are thrilled to hear that you’ve had such a positive experience with our team and products. Shakir will be happy to know his support has made a difference.
We truly appreciate your referrals to friends and family and your kind words about our commitment to quality and care in the medical industry. Your continued trust means the world to us.
Thanks again for your support!
Completely Unacceptable – Incompetence and Neglect That’s Making Me Ill
I’ve been a patient at Treat It for 6 months and I’ve never felt more abandoned or mistreated by a healthcare provider. For a week now, their IT systems have been down, making it impossible to book a consultation, which I urgently need in order to receive my next prescription. This has left me without access to essential medication—medication I rely on for my health and well-being.
What makes this situation even more appalling is the complete lack of communication and accountability from the clinic. I’ve contacted customer service multiple times via what's app and email, as their phone number does not work and each interaction has been met with confusing, contradictory, and frankly incompetent responses. No clear timeline. No workaround. No urgency. Just vague excuses and unhelpful platitudes.
This is not just inconvenient—it’s dangerous. Being left without my medication has started to seriously affect my health, and the stress of being stonewalled by the very people who are supposed to help is making everything worse.
A healthcare provider should never leave their patients in limbo like this. If you rely on timely access to your prescription, I urge you to think twice before trusting this clinic with your care.
2 settembre 2025
Non scritta su invito
Risposta di Verkind
Thank you for sharing your experience with us. We sincerely apologize for the distress and inconvenience caused by the recent IT system outage and the impact it has had on your ability to access essential medication. We understand how critical timely prescriptions are for your health and wellbeing, and we are truly sorry for the frustration this situation has caused.
Please know that we take your concerns very seriously. We are actively working to resolve the technical issues and improve our communication channels. We encourage you to reach out to us directly at support@treat-it.clinic or 0247 745 0738 so we can prioritize your case and find an immediate solution to ensure you receive your medication without further delay.
Your health and safety are our highest priority, and we appreciate your patience as we work through these challenges. Thank you for bringing this to our attention.
Shakir is a top man
Shakir is a top man. He dealt with my query promptly and supplied the answer to my satisfaction.
2 settembre 2025
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Risposta di Verkind
Thank you for your kind words about Shakir! We’re glad to hear he was able to deal with your query promptly and provide an answer that met your expectations. We’ll be sure to pass on your appreciation to him.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Very helpful staff especiall shakil had…
Very helpful staff especially shakir had a very good experience thanks for your help with everything.
24 agosto 2025
Non scritta su invito
Risposta di Verkind
Thank you for your kind words! We’re delighted to hear that Shakir and the team were able to provide you with a great experience. Your feedback means a lot to us, and we’re always here to help with anything you need.
Thanks again for choosing Treat-It!
Best regards,
The Treat-It Team
THE UK's Most Dreadful Cannabis Clinic
This is my final and most honest review of this tin pot clinic. All my other reviews of them have been good as when I leave an honest review they would get in touch begging me to change or delete it, but not this time!!
This clinic was great for the first 4 months but for the rest of the time they've been acting like drug dealers and not the medical professionals they claim to be. They are the most clueless, incompetent clowns I have ever had the misfortune of dealing with. They lie to you constantly and they couyldn't care less about your health or well being, all they care about is your money. I paid for a consultation on Wednesday and they didn't issue the script as they discharged me from the clinic before I had even chosen my medicine, of which they had more products out of stock than they actually had in stock, because I was annoyed with them because of the lies they told me, and they didn't like it. At the minute they refuse to refund me because of my supposed inappropriate behaviour which was me basically telling the idiot on the phone what I thought of him and his dreadful clinic. They think by discharging me they are punishing me but they're not. In fact they did me a favour because I've been wanting to be discharged for a while but they alwways made it difficult for me to do so. I'll finish this review by saying that if you value your mental health and general well being you'll be doing yourself a favour by avoiding these MORONS like the plague and finding a better clinic, a clinic that doesn't rob you like these morons have done to me. A clinic that actually cares about your health and wellbeing.
22 agosto 2025
Non scritta su invito
Risposta di Verkind
Hello,
Thank you for sharing your honest feedback. We sincerely apologize that your recent experience did not meet your expectations and for any distress this has caused. Our intention is always to provide professional care and support, and we regret that you felt otherwise.
We take your concerns seriously and would appreciate the opportunity to discuss this further and work towards a resolution. Please contact us directly at 0247 745 0738 so we can better understand your experience and address your situation personally.
Your health and well-being are important to us, and we hope to have the chance to make things right.
Best regards,
The Treat-It Team
Risposta di Verkind
Thank you for your kind words! We’re delighted to hear that Shakir and the team were able to provide you with a great experience. Your feedback means a lot to us, and we’re always here to help with anything you need.
Thanks again for choosing Treat-It!
Best regards,
The Treat-It Team
Very professional
Very professional, customer service and aftercare team are great, very helpful, I recommend this is the company to go with
4 agosto 2025
Non scritta su invito
Risposta di Verkind
Thank you for your kind words! We’re delighted to hear that Shakir and the team were able to provide you with a great experience. Your feedback means a lot to us, and we’re always here to help with anything you need.
Thanks again for choosing Treat-It!
Best regards,
The Treat-It Team
customer service 5star's
All I have to say customer service is absolutely amazing. Especially dealing with Shakira He's absolutely a star has been there helping me through the whole way. I'm answering all my questions that I've had. He's made this experience so much more enjoyable and a lot more efficient. And to know that they have a great customer service team. Makes me very confident that I'm going to love this company and enjoying to be with them.so thank you Shakir for everything you been star.
1 agosto 2025
Non scritta su invito
Risposta di Verkind
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Shakir has been such a star in supporting you throughout your experience. Our team is dedicated to providing the best service possible, and your kind words mean a great deal to us.
We look forward to continuing to support you and appreciate having you with Treat-It!
Best regards,
The Treat-It Team
Shakir from treat provided the best…
Shakir from treat it provided the best service i could ask for, really good clinic.
31 luglio 2025
Non scritta su invito
Risposta di Verkind
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Shakir provided the best service you could ask for and that you think highly of our clinic. Our team is dedicated to delivering compassionate, patient-centered care, and it’s always encouraging to know our efforts make a difference.
If you ever need any further assistance, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
Very grateful for all your help I have…
Very grateful for all your help I have been dealing with shakir he's been very good and helped me with all my questions he returned my phone calls he sorted the problems and made everything fixed. Next time I call I hope I will have shakir to help me with anything I need thank you so much again Dona 🙏❤️
31 luglio 2025
Non scritta su invito
Risposta di Verkind
Hi Dona,
Thank you so much for your kind words! We’re thrilled to hear that Shakir was able to return your calls promptly, answer all your questions, and resolve the issues you faced. He is a valued member of our team, and we’ll be sure to pass on your thanks to him.
Whenever you need assistance in the future, we hope to have Shakir available to support you again. Please don’t hesitate to reach out.
Best regards,
The Treat-It Team
Great Customer Service
I have never had any problems with contacting customer service and always get a quick response, particularly via whatsapp. Shakir particularly has been really attentive and helped me with an order issue within 24 hours.
30 luglio 2025
Non scritta su invito
Risposta di Verkind
Hi,
Thank you for your wonderful feedback! We’re glad to hear that our customer service team, particularly Shakir, has been attentive and quick to respond, especially through WhatsApp, which we know many find convenient. Providing timely and effective support is very important to us, and it’s great to know that it made a difference for you.
If you need any further assistance, please don’t hesitate to get in touch.
Best regards,
The Treat-It Team
Top clinic
Great service! It was easy to get signed up and Shakir was very helpful and professional.
25 luglio 2025
Non scritta su invito
Risposta di Verkind
Hi,
Thank you for sharing your experience! We’re delighted to hear that the onboarding process was easy and quick for you, and that you find our prices reasonable. We look forward to your consultation and are here to support you every step of the way.
If you have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
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