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Treat it came highly recommended but does not live up to hype.
Initial consultation went well in November but no prescription was forthcoming. Their communications systems are poor ; left hand doesn’t know what right hand does .
Promises were made ,nothing happened,
They have taken money with nothing to show.
I’m left with a partner in considerable pain.

Shakir helped me massively as I have been expecting a call suffer back pain... he helped me through process and replied back to my message... thank you Shakir appreciate your service....

Rubbish, slow responses, no care.
Dont waste your time with Treat It.
Go elsewhere 100%
Waiting for MDT meeting to take place, 2 weeks later and after chasing they want more info.
The process is wrong and not professional.

Very happy with all at clinic,, thank you all so so much

My clinic closed, so these offered onboarding for previous clients. I had contacted another clinic, but after a few days of nothing, I contacted these. I’ve been registered done most of the set up and have my initial appointment this afternoon, all within 2 working days of initial contact. Needless to say the others wont be getting my business now 😂

Just joining Treat It Clinic after my clinic shutting down. Had a call from Shakir and he was very helpful and guided me through what I needed to do.

Moving over from another clinic and Shakir went out of his way to get it sorted. Excellent service. Quick, efficient, and genuine. Many thanks.

Recently transferred over from another clinic, spoke with a gentleman called Shakir who helped me register, very helpful and polite

I must admit after the day I had yesterday with the missed consultation Shakir has gone out of his way today to help me resolve the issue and compensated myself fairly. I wish these mishaps don’t happen and it is unfortunate but I appreciate it’s not intended and been very apologetic and was very quick to resolve my issue so overall I’m happy.

Fantastic customer support with the Treat it clinic. They when above and beyond to help me with technical issues mainly caused by myself. Nothing was too much trouble for him.
Many thanks Shakir for all your efforts.
Highly recommended 👌

Guys is really great and understanding

What an absolute joke of a clinic. First off they stole £49 from me and now they are contacting trust pilot to try and get my reviews removed. Avoid this clinic like your life depends on it. There are much better clinics out there, clinics who don't treat you like they are your drug dealer, like treat it do. Clinics that really do care about your health and wellbeing and not just about your money.

My advisor Shakir has helped me get my account set up despite issues with my phone browser he has worked with me to resolve this and appointment is booked. Excellent support. Many thanks

I have had repetitively awful experiences with this company over the course of this year.
I can’t believe the number of positive reviews here; are they really genuine?? I’ve been with 2 previous clinics and have been a medical cannabis patient since early 2020.

Communication from treat-it is awful, my mobile phone lists the number of unanswered calls after 20 minutes plus on hold. (Hint - if you call as a new patient the phone is answered more frequently and more promptly than the existing patient line.) My email inbox tells a sorry tale, month after month.

Employees do not understand why the systems in place do not work well for patients and they don’t understand the differences in medications or why the ordering system can be problematic.

The clinicians are generally pleasant and helpful, sadly they don’t run the clinic. The tech lets them down and I’ve been left in online waiting rooms 50 minutes whilst sending messages to the “live” WhatsApp chat. No one bothered to let me know that the clinician was unable to access the system. The only response from the WhatsApp chat, far too late, was completely irrelevant.

Follow up appointment went exactly the same way. No one got in touch to say the scheduled appointment couldn’t happen. When the consult finally happened the oils I’m prescribed were not in stock and a week later I’m still waiting - no communication whatsoever from this clinic.

I’ve found support diabolically lousy. The online formulary is geared towards vaping and supply of bud. I primarily take oils and 4/5 times I’ve tried to order they’re not in stock.
I’ve spent 3 weeks attempting to get my prescription filled and failing.

In my experience this clinic runs like a poorly stocked retail shop that hasn’t bothered with staff training.

Shakir is a valuable asset to your Company due to his patience & ability in explaining how to complete the registration process & I & my Wife would like to thank him very much.

Has really altered my life considerably. I have multiple sclerosis and am suffering from PTSD - taking medical marijuana has helped heal both mentally and physically. Could not rate this company higher. Thank you. 🙏🏻

Product Review: Bonne Nuit Bonbon (BNB)

Following a recommendation from Shakir at Treat It, I tried Bonne Nuit Bonbon (BNB), and I’m really pleased with the results. It turned out to be a great suggestion — gentle, calming, and ideal for evening use.

At 25% THC, the effect is well-balanced: enough to take the edge off pain and stress without being overpowering. It offers a soothing, slow-onset relief that helped promote sleep and relaxation in a natural way.

I'm genuinely thankful to Shakir for recommending this particular strain — it clearly shows he took into account both my treatment needs and my preferences. This kind of personalised support makes a huge difference, and I’m very happy with the outcome.

Service Review: Treat It Clinic & Shakir

I’ve had nothing but positive experiences with Treat It Clinic, and I wanted to take a moment to express my appreciation — especially to Shakir, who has been exceptional throughout.

From resolving a delivery mix-up to following up personally and even including a thoughtful complimentary item, the level of care and attention has been genuinely outstanding. It’s rare to feel this well looked after in any service, let alone in medical care.

The communication was fast, polite, and supportive. Every message made me feel heard and valued. I’ll absolutely continue using Treat It and will recommend them to anyone looking for reliable, patient-focused support.

I don’t know where to start really this company is absolutely fantastic. They’re more interested in you as a person than they are just selling medication. The last company I was with just interested in money and not the patient.
First of all, I would like to thank Joanne Campbell my clinician that checks on me every six month it’s nice to have the continuity of speaking to one clinician
I would also like to find Mohammed Hasan who works in the pharmacy and deals with my prescription? He always gets in touch if there is a problem with your script.
And a really big thank you too, Shakir who puts up with sometimes silly questions I ask but he has the patience to deal with me because he treats me as though I am a friend Next Door she also shows a lot of empathy
But I should say thank you to all the Treat team you have made my life bearable without taking opiates that make me poorly

Good quality product and excellent customer service

Shakir was the person who guided me through my consultation for treat it and he was fantastic, really easy process and and very good customer service