verdantleisure.co.uk Recensioni 

Avoid. We stayed at their most expensive hot tub lodge at heatherview, hot tub contained broken glass, bottle tops, leaves, chocolate wrappers… absolutely filthy. I’m pleased my teenage daughter didn’t jump straight in. We killed about 30 ear wigs inside the lodge, had 3 dvds replaced, all broken, boiler went off, and the couch feels like you’re sitting in the back of it, it’s broken and was previously reported to Verdant on our previous as we have stayed here several times. The response for all of this was ‘maintence issues happen’…. Erm for a £1k a week lodge at certain times … staff are great, can’t fault them at all, it’s the only thing left.

Horrendous experience with the main verdant assistant manager and customer service. Two weeks prior I made a booking, there was no mention of cancellation cover. The week before I was due to arrive I called to cancel as I had Covid. I was told there’s nothing they can do as I didn’t have cancellation cover. I explained this wasn’t offered and they offered me 50% refund if I get a doctors note before the arrival date (the first available gp appt was in 2 weeks). I called as soon as I was able to (I was very, very ill) - the assistant manager showed zero care or empathy and was extremely rude in her tone and manner. She said she was choosing not to do anything and so I get zero money back or ability to book alternative dates - this was in dead winter when the parks are empty, not high season where parks can be fully booked.

This was going to be my second stay, giving them another chance after my first experience staying there - where the first caravan I was in had a broken boiler, and after several failed attempts to fix it, they moved me to another caravan which had a mice infestation! I do not recommend!!

THIS IS A SCAM GAME
DOES NOT PAY OUT
EMAIL ADDRESS. IS FAKE
TELS YOU PAYOUT AFTER 3RD LEVEL AND THEN PAYOUR IN 3 DAYS ITS DOES NOT ON LEVEL 6 AFORD THIS GAME

Avoid at all costs! We stayed with a small baby at the golden coast leisure park, accommodation was disgusting, blood up the walls, rotted door frames, dirty fridge, front door broken, twin bedroom that my baby was sleeping in was full of mould, two massive holes in the other twin bedroom in the ceiling full of water ingress!!

Customer service at the front desk was useless, they didn’t want to help at all nor offer a partial refund, told me to contact customer care who quite frankly don’t care and will never respond to you. Facilities on the park were awful, nothing was ever open, entertainment was horrendous, would’ve preferred to watch paint dry for 3 hours. They say the outdoor activities are open all day, we went to attend the high ropes as we was told it was open all day, only to get there and nobody is manning the reception, they’ve blocked out all the slots for the day and was only operating between certain times, hardly any staff around to help you.

All in all an awful experience, completely ruined our first family holiday with my baby! I would stay away from this place at all costs unless you want to waste your money.

Unfortunately not a good experience. First impressions are a tight road round a congested camp site which feel as though the main aim is to cram as many people into a field as possible. Although our pitches, my family plus friends we were travelling with, were of a good size, however looking at other pitches we were glad to be where we were. Upon setting up, there was lots of kids playing and whizzing over our pitch which continued throughout our stay until we set up windbreaks to block access. The site generally felt like there was no rules or care for our experience and you could do what you wanted. There was also broken glass in the trees area outside the toilets which is where the kids and dogs liked to be.
Throughout the stay we made several complaint to the reception due to all of the toilet seats being broken in the ladies, kids loitering throwing toilet paper and water and there was even poo on the floor in the men’s toilet. Overall, the toilet situation was probably the most disappointing.
During our stay there was a bike stolen from the family opposite ours, whilst not the parks fault there did seem to be a lack of security on the site, barriers to the site remained open all day and night however there was a guard put on after this event.
The club house is not on site, you have to walk a small distance and cross a busy road to access which meant the kids could not go alone.
The small parks were for kids were reasonable and the stream offered fun with inflatable boats which was a plus.
Mid stay we were informed that there was coupons for food for the first night and last morning, we was not provided this when arriving however they did give them to us when requested. We were also told about a loyalty card by other campers which I again had to ask for, we have previously staying in Edinburgh and was not told this there either.
All in all it was not much of an enjoyable experience which was disappointing considering we had a great stay in Edinburgh.

Visited Thurston Manor Leisure Center this morning and I had a pleasant visit and enjoyable time, The team led by Jude and Howard have the pool and Changing areas absolutely spotless and all the facilities are in Operation ie Sauna , jacuzzi, etc.
The pool and Changing rooms are spotless and everyone must now Shower before entering the pool.
Well done guys everyone is noticing your hard work.
Regards
Tom C

Have stayed at the golden coast several times under the previous company when it was brilliant day and night.
This is our first and last time since it changed to Verdant Leisure.
We stayed Monday to Friday.

Swimming pools: the outdoor pool is a lot smaller than it was. The slides are rarely open. And adults are no longer allowed on the green & white flumes.
Both indoor and outdoor pool closed at the height of the day 12-1, all locked up and told to leave the area, so the lifeguards could lunch together? (Surely it’s common sense to stagger lunches and keep the facilities open to paying visitors?)
also, the indoor pool closed early so an external company who hired the swimming pool to do swimming lessons to locals.

Day time entertainment: diabolically bad, if you wanted to join in anything that was on offer, you were told by ill mannered entertainers to go and book at reception where they wanted to charge £7 per person for an activity, after observing said activity it was not worth a 10p per person, and as it’s entertainment should of been included in the entertainment passes purchased?

Entertainers were rude and not interested in anything. Only 1 young girl “Marley?” (I think her name was) she was the only person that was approachable and pleasant the others were dismissive, rude and unprofessional.

Evening entertainment: really really bad!
Nothing on Monday when we arrived just some music playing and a person shouting on the mic that was inaudible.
Tuesday: one of the entertainers trying to sing till 8:30 then music played via requests.
Wednesday: was far better, as the company paid for an act to visit!
Thursday: another poor performance from one of the entertainers screeching songs out with no stage presence, she even said halfway through she didn’t know the words to the song she was “trying” to perform! This ear bashing continued from 8-9:30 when they called last orders at the bar and the venue closed at 10 pm!

The positive, was the accommodation was nice, and as expected.
The Old Mill Pub was as we remembered and was very pleasant. Food was good.
Bowling was great fun and good value.

Summary:
No thought or care is given to the visitors staying Monday to Friday! Young staff who seem to do as they please, close the bar early.
Harry’s sports bar wasn’t open all week, even when people wanted to watch the an England game, without listening to the screeching from the inaudible entertainers screaming something down the mic at 2 year olds, we had to ask for light and TV to be put on. They still didn’t open the bar despite there being 20+ people in there wanting drinks etc.

This place used to be great but has lost its appeal and won’t be returning or recommending. Disappointed! 😞
Will book Haven next time!

we stayed at the woolacombe park may 3rd until 6th. Probably the most facilities I've ever seen on a holiday park and generally speaking all good. it was just a shame the outdoor pool was closed with a big sign saying 'opening may 2024'. Sure it was due to the number of people on site, but a lot of the draught beers also sold out most night.

would like to go back once everything is open

We are just home from a 3 night stay and have rebooked already. We were in a pet friendly Sage caravan at Coldingham Bay. The caravan was brand new and beautiful. The site is dog friendly and the pups even get into the bar. Upon arrival the dogs received a doggie box which they loved. It contained a toy, dog blanket, poop bags with a holder and a bowl, they were so excited. The bar was lovely and prices not bad either. Great for adults and kids alike. The beach is just a wee drive away and fantastic.

Misleading offers. Got an email saying they would upgrade my booking to the next available accommodation but I would need to call. Checked their website and one grade down from the one I wanted was £218. When I phoned to book, the prices - after protracted absences from the phone, was apparently £288 because the upgrade I wanted wasn’t an option although this exclusion was not included in their terms and conditions. Disingenuous- oh yes .

Our first time here. What a gem of a site. Beautifully kept. Friendly staff. Our ivy caravan was spotless, bed was so comfy, heating was on when we arrived and the welcome pack is such a nice gesture. Riverside is perfectly placed for seeing the sights... coast and beach walks or forest and hill walks all within easy distance. Castles and lots of interesting places to go. We loved it here. Thank you for a great holiday.

Stayed at thurston manor park for 7 days payed nearly 600 pounds the break was for us to do fishing but once arrived asked about fishing got told it hadn't been stocked for six months and can't get anyone to stock it then they make up excuses it's seasonal what a load of rubbish just excuses if we new this before hand would have went somewhere else that had fishing on site have stayed here before in a caravan so thought we would pay extra money for a lodge so we had 5 minute walk to fishing what a waste of money and been told buy a friend of a friend they fish there 3 days in a row and not one fish in site but still took there money so please dont waiste yours money got a drink of blackcurrant and lemonade spilt on me (accidentally) but did not get offered another drink or an apology or clothes to clean my trousers or jumper had to go home after dinner as was soaked very unprofessional and where the lodges are and the path down to them alot of bulbs out so very dark and when walking your dog I actually seen someone with three own torch walking there dogs it was that dark you pay all that money and they can't even replace bulbs for people that pay alot of money to stay here and you get offered a 20% discount on your next holiday won't be back 😡

We went to Riverside wooler 3rd time,15th time with verdant leisure,some what disapointed this time,Broken kitchen draws,Fridge shelf broken,Main Bedroom window catch broken,electrical issue with switch kept making noise due to faulty switch had to be isolated,then we had electricity cut on 2 occasions,then on Friday electric tripped,although staff were helpful can’t fault them they tried to help,gave us a bottle of Prosecco to say sorry,when you spend a lot of money you expect things to be right.called customer service who normally are polite,nope not this time the woman on other end was very abrupt with us,promised to call back never did,so disapointed with verdant leisure,if this is how you are going to treat customers who have spent a lot of money with you then we will be taking our buisness else where.shame on you.10/2to 17/2. Now to be fair as well this is really only the 2nd time with this company we have had an issue,but also think we should have been offered a partial refund on what we paid for our Holiday as it was not as it should have been.But there staff are very freindly and will go that extra mile for you

This is our second time here at New Year as it has a leisure centre which, this time, is sadly shut for 2 days from tomorrow! Also all the showers in the swimming pool changing areas are out of order! You have to shower at the poolside or walk to the shower block. Lovely small pool and sauna, hot tub and steam romm. Also a gym.We are sitting in our van on a soggy grass pitch looking at vacant hard standings. Cannot count how many times we have asked, since May, when we booked for a hard standing given that we knew what the weather was likely to be like at this time of year! It was snow, sideways rain and blowing a hoolie when we arrived and manoeuvred the caravan into the plot but the Thurston Van man still appeared to tell us we were not perfectly placed on our rather mushy pitch!! Good pub food at the restaurant and staff there are lovely. Booked for the entertainment package tonight! No site wide WiFi and they could do with a few more accessible rubbish bins as, sadly, folk drop litter all over the place

spent a week in Golden Coast in Woolacombe in a Coombe House with my son and his family in the house next to us. we all had a fantastic week 7yr old grandsons and 14yr old granddaughter don't want to leave, Will be booking 2 weeks for next summer so much we didn't get around to do a week wasn't long enough Big shout out to lifeguards and entertainment staff who helped to make it such an enjoyable stay

Stayed at Coldingham bay site for 2 nights at the end of June. Not the cheapest place to stay but in a beautiful part of the world with reasonable facilities.
First night went ok but second night spoiled by those staying in a caravan next to us playing loud music until 1-30am whilst shouting at each other above the noise.
We would have left the site and travelled home early if we hadn’t enjoyed wine with our evening meal. We later learned that the majority of those staying there are seasonal guests effectively living on a travellers site.
Clearly some of these had no concept of how to behave and the management team have chosen to take a very misguided financial view, whilst not making their guests paying premium rates aware of the implications of choosing to stay on such a site. When notified of our complaint we were told that there was a telephone number that we could have called during the fracas, shame they didn’t provide this number until the morning of departure, much too late. We definitely wouldn’t recommend this site for those touring.

Absolutely appalling, I’d AVOID totally.
Customer Service is a joke as is the manager at the Woolacombe site.
Complaints procedure a waste of time.
After 3 weeks of Chasing them up constantly and them promising to call back, which never happens, AVOID unless you’re ok with untrustworthy people.
Wouldn’t recommend the company ever.

Brilliant company, that my family and I have stayed with for many years. Caravans,Lodges weve stayed in many.
WE had a family reunion planned for June, but my daughters partner died suddenly.
Verdant immediately offered to transfer the deposit onto another of our bookings despite us not having cancellation insurance.
I must express how grateful we are for their immediate help and great kindness shown to us at this terrible time.
Typical of the excellent experience we receive every time we book.