Really cannot fault the customer service from these guys!! They Took the time to make sure we ordered the correct part, and also took time to troubleshoot the issue we were having over whatsapp, to en... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
End to end process extremely smooth: from initial enquiry through to delivery. Ite ordered on the Tuesday morning, and received the next day at lunchtime: excellent condition, and well packaged
Second time ordering from this company, first time no issues hence returning customer. Sadly won’t be using again - need to return an item (as my consumer rights) but impossible to get any communicati... Leggi di più
L'azienda ha risposto
I purchased a bonnet. I had no clue which one I needed but this company helped me through to end up with the correct one for my vehicle along with technology assistance. It arrived the next day pack... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.
Informazioni di contatto
8 Castlegate, DN11 9QU, Doncaster, Regno Unito
- 03332244847
- hello@vehicle-spares.com
- vehicle-spares.com
4,3
Eccellente
171 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Dreadful fitting out of shape wing…
Dreadful fitting out of shape wing purchased for £193.
I know it is a copy but I paid more for what I thought was a quality part I should have bought a cheap Chinese copy from eBay would have fitted the same.
I emailed the company twice explaining the bad fitment and they couldn’t even be bothered emailing me back. I’ve been in the trade for over 30 years and this part was a bad fitting out of shape panel fit for the scrap heap £193 down the drain. AVOID‼️
1 settembre 2024
The headlights was in good condition…
The headlights was in good condition and the delivery we really quick
2 agosto 2024
Next day delivery which is great and no…
Next day delivery which is great as dacia seems to be out of stock with head lamps. No problem at all when fitted with garage going good so far
25 luglio 2024
Fantastic service start to finish…
Fantastic service start to finish needed a price and availability quickly phone was answered within minutes.
goods arrived in perfect condition within timescale needed.
very happy would highly recommend
1 agosto 2024
Scum
Scum. Don't believe the fake paid reviews they're clearly disingenuous. DO NOT BUY FROM THESE PEOPLE. Scammers. NO contact, I've returned my item as they sent me the wrong one and they refuse to acknowledge despite it being recorded delivery. Give me my refund. I'll be going to the relevant authorities to get this sorted as you disgust me.
31 luglio 2024
Non scritta su invito
Wow 🙌 a company that actually makes a…
Wow 🙌 a company that actually makes a purchase online feel like you literally are there in a shop buying it, communication by WhatsApp for any queries you have. In a modern digital world were companies just don’t do the ground work to give the customer a good experience 9 times out of 10 anymore, I have to say I was so impressed by this honestly from purchasing to delivery they have been there updating and putting me at ease regarding ordering the right size item to updates on delivery. I will know where to go in the future now for any parts I need, don’t hesitate to youse this company everyone if you want to feel like a valued customer and get quality items I can say this is the company for me 😁 thanks 🙏🏼
24 luglio 2024
Non scritta su invito
AVOID I suggest to contact ombudsman…
AVOID I suggest to contact ombudsman about this company.
Pick up the phone. You've sent me the wrong mirror. NO RESPONSE ANYWHERE. I think this lot are related to WINGMIRRORMAN. Check out their reviews too! OH DEAR
In reply to your lovely caring innocent professional response below. You horrible cowards I HAVE CONTACTED YOU VIA EMAIL AND YOU DO NOT RESPOND SO DON'T PLAY THAT GAME. GIVE ME MY MONEY BACK. MY ITEM WAS TRACKED AND RECORDED PAID FOR MY BE. You are thieving low lives.
24 luglio 2024
Non scritta su invito
Risposta di Vehicle-Spares.com
Mr Boardwalk, I am sorry to hear that you have had a bad experience. This is not what we are about and we go over and above to ensure customer issues are resolved. We requested more information from you on 24th July so that we can look further into this. Unfortunately you have failed to respond with further details.
Should you wish for us to resolve this issue, please contact us. We are not associated with the company you mentioned.
All the best,
Vehicle-Spares.com Team
Great service
Ordered the bonnet and recieved a call checking to make sure it was correct to vehicle
Dispached straight away and recieved within a few days couldnt fault at all
30 giugno 2024
Risposta di Vehicle-Spares.com
Thank you for your genuine feedback Patrick 👍
Great service
Great service .
My delivery was late , so I've contacted them by WhatsApp, and they responded immediately providing Tracking number and just got my part delivered safe and sound.
Thank you very much Vehicle-Spares .
Keep it up.
11 luglio 2024
Non scritta su invito
Quick service !
30 giugno 2024
Never received anything
Never received anything, no one answering phone and no one replying to email as well. I do not recommend tvis rubbish seller to anyone
25 giugno 2024
Risposta di Vehicle-Spares.com
Hello M Z Khalid,
Thank you for your feedback. We responded to your email on Thursday 27th June at 22:16 chasing the delivery. Your order was placed after our 4pm cut off on the 25th June so was therefore due for delivery on Thursday 27th June.
FedEx attempted to deliver your order on Thursday 27th June but no one was home and no safe place to leave it. The item has now been returned to us and a refund issued as the courier was unable to reach you by phone.
I can see you also purchased the same item back in January 2024 with no issues.
If you still require the part, please get in touch and we would be happy to send the part out again. You can reach us by phone or whatsapp on 03332244847 or email sales@vehicle-spares.com.
We look forward to hearing from you.
Vehicle-Spares.com Team :)
Broken and bad quality bad customer service
Part was delivered swiftly 👍🏻. But that’s it , after that it was all bad . So I work abroad and was not back in the uk till end of the weeek, slapped on the packaging ( Check within one 1 of delivery ) that wasn’t going to happen. Needless to say when I got back and opened up the part. There was parts broken off completely. Part snapped. Where holes should be there was none . Cheap pattern part at premium price .
So! Reached out sent details, photos, and no reply….. make of this what you will ! Customer service second to none 🤔😂
24 giugno 2024
Risposta di Vehicle-Spares.com
Hello S Ward,
I am sorry to hear that you have had an issue with a part we have supplied. When customers order large items we do expect the customer to be in to receive the item. We ask that the item is checked on delivery so that if there are any issues we can rectify it immediately. If its damaged in transit, we can also open a claim with the courier. Your order confirmation email at the point of ordering also stated that you would need to check the item on delivery.
Regarding the product itself, we have sold a significant amount of these Front Panels since 2018 with no reported issues. If you would like to get in touch and provide photos of the issue we would be more than happy to look at this from a fitment point of view - assuming you have ordered the correct part for your van.
Kind regards
Vehicle-Spares.com Team :)
excellent service and delivery
28 maggio 2024
Risposta di Vehicle-Spares.com
Cheers Steve :) We hope to do business again.
Vehicle-Spares.com Team :)
Excellent
Really helpful and friendly. Offered lots of advice to ensure I was ordering the correct part and provided next day delivery. Excellent service. Thanks!!
4 giugno 2024
Risposta di Vehicle-Spares.com
Thank you for your feedback Mike!
The package was damaged
The package was damaged, the new bolts didn’t fit and we have tried to get hold of the company for a number of days to explain but no response.
2 giugno 2024
Risposta di Vehicle-Spares.com
Hi Kieran,
Thank you for your feedback. When you say the package was damaged, was the product damaged too? I've had a look back through call records, emails and Whatsapps and I cant see that we have had any communications from you. So I am sorry about that.
I have checked your order and can see that a registration number was not provided at the point of order so we wont have checked the fitment against your vehicle before dispatching it. We also dont have any other reported issues with this part. With that said, please do get in touch to let us know what issues you had so that we can try to resolve it.
Kind regards
Vehicle-Spares.com Team :)
Great quality item and service
Ordered the part I needed on Sunday and it arrived on Monday. Absolutely amazing service and communication. Thank you
30 maggio 2024
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