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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I have been waiting over 2 weeks for a payout. Customer service does respond and tells me they appreciate my patience, and I tell them I would appreciate payout. Customer service is very responsive, b... Leggi di più

Valutata 5 stelle su 5

I'm picky about where I play because so many sites have super slow redemptions and super slow Support some don't even even have support so I'm just having an FAQ section that they call their support s... Leggi di più

Valutata 5 stelle su 5

Reliable site always gonna refer my people to VegasGems, I've only had 1 issue and Kim (my in chat support agent), addressed the issue and was very fast about it... She also made it right without me h... Leggi di più

Valutata 5 stelle su 5

As an avid player, it is sometimes difficult to find a reliable site, well, I've found one. Vegas Gems has been nothing short of a phenomenal experience. Sleek design, vast array of games, and a suppo... Leggi di più

Dettagli dell'azienda

  1. Casinò o centro scommesse online

Scritti dall'azienda

USA's Newest Sweepstake Casino.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

247 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(247)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The Vegas Gems team was very friendly…

The Vegas Gems team was very friendly and gave detailed explanations as to what was needed to move forward with the redemption process. The funds were also received even sooner than initially expected, which is always a plus!

3 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great games

Great games. Debit/Credit Card purchases. Chat support responds within minutes and are extremely friendly and ready to answer any of your questions.

30 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Actually astounded by this newcomer.

So I came across Vegas gems by happenstance and it became legitimately my absolute favorite sweeps casino. No exaggeration. It’s kind of iffy trusting sweeps casinos since they aren’t regulated so they usually make up for that by generous offers and bonuses. And boy does this site not let you down. They’re a sister site to csgoluck and I feel like this one’s gonna take over here soon just based off the customer service people being PERFECT on each site. H3PEY and Kim I’m not even sure why they don’t work for Apple Support with patience and empathy like they have. It’s not often you want to actually befriend customer support people lol. But I feel like I’d actually hang out irl with both. I am apart of a large YouTube gaming and twitch channel and we talk daily about how oddly wholesome and awesome this site is. The game selection is massive. I’m a pragmatic player and love sugar rush.

I would however say that what needs improved is the authorization fees (goes through smoothly each time though) for payments and the smoothness and latency in the slots and occasionally crash. It feels like you’re using a Free slow VPN sometimes when you’re playing due to the time between wagers and button presses. Which I know they’re working on and will get resolved super fast. I’m even comfortable enough here to state some things like that. I have an iPhone 15 Pro so it runs incredibly when it’s able to. And the site accommodates any change in device or screen size I throw at it or play on. For being a new site. This place is incredible. Sucks to see more people find this gem. Cause that means the hourly rain gets smaller for me 😜.

You’ll be surprised at how good this sweeps site is. You’ll be legitimately surprised.

28 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Fast, friendly, and helpful customer support

Although I don't yet have experience with depositing or withdrawing here yet (will update when I do) I can comment on how wonderful their customer service is. I had a small issue with my daily gems and their customer support was very quick to help me resolve it.

27 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

VegasGems is awesome!

VegasGems is awesome! It's nice to see a casino bring something different to the table. I love the unique features. The cases make it so much interesting! I also think the customer support is really helpful and fast! It's worth checking out.

25 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Customer Super Agent Kim, Best by far.

Well Kim in customer service makes the whole review itself. She was diligent and thorough in helping me with my issue and very understanding in a way that you knew it was genuine. By far the best help I have received by any customer service agent this far in my life. She takes it to a whole new level of making sure that she exhausted every possibility to try and resolve a problem. Top notch and other gaming sites need to really take notes on her approach to helping because everyone could benefit by watching her in progress. Couldn't have e been a better experience and respect her kindness and sympathetic nature she showed while helping me resolve a glitch I had playing a game. If you get th e opportunity to have her help you, your definitely going to get 100% effort and diligence until your issue is resolved.

25 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Best sweeps casino…

Honestly Vegas gems is probably the best sweeps casino out there right now. Games are provably fair with high rtp shown for each game, and they have pragmatic as a provider which is awesome. I’ve had no problems redeeming, I’ve had some big wins and they were paid usdt within one day. The support team is great as well. Kim and Hepey are very nice people.

24 dicembre 2023
Non scritta su invito

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