Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered the Hanah sideboard from Vaunt Design. Initially, I was quite unsure about buying heavy furniture online—what if the quality or look isn't what I expected? This is common with online purcha... Leggi di più

Valutata 5 stelle su 5

Love my new stylish book shelves, on in natural wood and one in black. They are very sculptural so a feature in themselves. Looks better with just a few things on, so you can admire the design. Will d... Leggi di più

Valutata 5 stelle su 5

I found vauntdesign.com accidentally when searching for a bar stool for the garden so I can sit by my raised pond and watch the fish! The bar stool is comfortable, well proportioned and stylish, deliv... Leggi di più

Valutata 1 stelle su 5

I’m very sorry to report that the experience has been extremely disappointing. The first shelf I received arrived with a manufacturing defect and was not standing straight. It was then replaced... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di casalinghi

Scritti dall'azienda

Our timeless collections are lovingly curated by ourselves and Europes leading designers; forever paying homage to the Nordic aesthetic.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

331 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 78% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Beautiful products

Beautiful products, delivered fast and really well packaged. Thank you!

18 settembre 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi Alina, Thank you for taking the time to leave us a review. We really hope you enjoy your pieces from us.

Valutata 5 stelle su 5

Love the mugs

Love the mugs - quick and safe delivery

28 agosto 2024
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Risposta di vauntdesign.com

Hi Kim, we are so happy to hear you love your order from us. Thank you for taking the time to leave us a review.

Valutata 1 stelle su 5

Forced to use expensive return courier!

I bought a bar stool for £137.75. This is an online retailer so I had no way of seeing the stool in the flesh. When I received it, it wasn't quite what I was after (it was chunkier and heavier than I expected). The only option to return it was for Vaunt Design's courier to collect it at a cost of £45! Furthermore, it was collected 16-July and the funds did not arrive in my account until 20-August.

6 luglio 2024
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Risposta di vauntdesign.com

Hi, i'm sorry you are not happy with our returns policy. We do clearly state all the returns information and pricing structure on our website. As we are a small family owned business we are unable to offer free returns.

Valutata 5 stelle su 5

I got a coffee table and it was a…

I got a coffee table and it was a Speedy delivery, well packaged to prevent damage, a beautiful piece of furniture and had great communications. Delivery team called to arrange delivery and called me 30 mins before arrival too. Lovely company and great quality goods.

5 agosto 2024
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Risposta di vauntdesign.com

Hi there, thank you so much for taking the time to leave us a review. We are so happy you love your coffee table. We do hope you enjoy using it for many years to come.

Valutata 5 stelle su 5

Absolutely beautiful

Absolutely beautiful, well made, high end good quality

21 agosto 2024
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Risposta di vauntdesign.com

Hi there, thank you for taking the time to leave us a review. We really hope you enjoy your piece from us.

Valutata 1 stelle su 5

Full refunds not given

I bought 2 stools and decided to return them, unused and well packaged in the original boxes. Vaunt would not process a full refund. Instead they insisted on charging a £10 per item re-boxing fee. This is a breach of consumer contract regulations. I made them aware of this, however Steve insisted that because he was running the business he must know the rules. He doesn't.

22 luglio 2024
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Risposta di vauntdesign.com

Hi Nick, i'm sorry you are not happy with our returns policy. We do clearly state all the returns information and pricing structure on our website. As we are a small family owned business we are unable to offer free returns.

Valutata 5 stelle su 5

Beautiful

Beautiful! Very pleased . Extremely rapid delivery and so carefully packed. Thank you. I originally spotted them in a publication and then tracked you down!

14 agosto 2024
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Risposta di vauntdesign.com

Hi Christine, we are so thrilled to hear you love your order from us. Thank you for taking the time to leave us a review.

Valutata 5 stelle su 5

Loved my purchase

I am over the moon with the Moroccan Light Fittings I ordered from Steve Abi and their team . The price was competitive. I received a brilliant service and the product is absolutely beautiful I will be using them again in the future .

9 agosto 2024
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Risposta di vauntdesign.com

Hi Beth, we are so happy to hear you love your lights. They truly are a statement piece. Thank you for taking the time to leave us a review.

Valutata 3 stelle su 5

I order 2 items of Kobe Mango range

I order 2 items of Kobe Mango range, I ordered the cabinet and side board. When the parcels arrived I excitedly open the cabinet for my kitchen and I was over the moon when I saw it. It was beautiful than I expected. I left the sideboard for few days as I need to rearrange my stuff in the living room and I was working all week and weekend.  On the 6th, finally I had the time to set up my sideboard. I was so excited to see it as I was so happy with my cabinet but when I saw the sideboard I was a bit disappointed as there a small damages/chipped on the sides. I also not so happy with the finish of the varnish on the rings on the front. It looks like it was done in a rushed unlike the cabinet. I know that there will be some difference with the colour or texture of the wood as expected but I think it was not as good as my cabinet as it feels rough and uneven. I emailed the delivery company but told me to contact the seller, which I was not sure how.1

6 agosto 2024
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Risposta di vauntdesign.com

Hi there, i'm sorry you weren't 100% happy with your order. Our contact details are available on our website and on the emails you receive from us. Customers are welcome to email or call us at any time with any queries they have.

Valutata 5 stelle su 5

Great company

Great company. Rang to ask questions and good to speak with someone.
Delivery was very quick.
Ordered the Louis pale bar stool for our kitchen. Great design. Feet mark on wood floor so sourced alternative feet protectors that work perfectly.
Now have 3 stools.

25 luglio 2024
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Risposta di vauntdesign.com

Hi there, Thank you for taking the time to leave us a review. We are so happy you love your Louis Stools.

Valutata 5 stelle su 5

Super service and lovely product

Super service and a lovely product,love my new Vaunt Stoker bar stools,fit perfectly with my kitchen island. Laura was so so helpful with shipping issues,once sorted they arrived really quickly. Highly recommend!!

15 luglio 2024
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Risposta di vauntdesign.com

Hi there, We are so happy you love your Stoker Stools. Thank you for the feedback for the customer service team and thank you for taking the time to leave a review. Thanks, Steve

Valutata 2 stelle su 5

Poor service for returning customer.

Very unhappy that my order was ‘lost’ and then shipped late. It was intended as a small gift to be handed over at a party. Paid £2.30 for postage.
Colour not consistent with previous purchase of same item.
I would never order anything else from you again. 👎

21 giugno 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi there, i'm sorry you aren't happy with your order. I'm unable to look into this for you as I'm unsure of your order details. Please feel free to reach out to our customer service team. Thanks

Valutata 3 stelle su 5

Disappointed ordered 2 console tables…

Disappointed ordered 2 console tables only one arrived , then no one answered the phone , sent 3 messages eventually someone email back poor customer service still no date of when the other one is arriving

13 luglio 2024
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Risposta di vauntdesign.com

Hi Tracey, Steve here company owner. It's my job to monitor the Trustpilot reviews and to see what happened here. I can see when you first emailed it was a Saturday - unfortunately we were closed so did not pick your email up immediately. I can see Laura investigated this for you yesterday and sent you a couple of email updates. Your other Console table is on it's way and you will be contacted shortly by our courier team. Please accept our apologies again for only one being sent initially. Please let us know if we can help you with anything else. Thanks, Steve

Valutata 5 stelle su 5

beautiful sideboard

beautiful sideboard, super happy with the quality.

5 luglio 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi there, we are so glad you love your sideboard. Thank you for taking the time to leave us a review.

Valutata 5 stelle su 5

We bought the Edvard sideboard

We bought the Edvard sideboard, it was delivered within 2 weeks, it’s absolutely beautiful, we loved it that much we bought the drinks cabinet to match. Quality that will last for years, highly recommend.

1 giugno 2024
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Risposta di vauntdesign.com

Hi there, we are thrilled you love your Edvard pieces. Thank you for taking the time to leave us a review.

Valutata 5 stelle su 5

Helpful customer service

Some issues with damage in transport quickly resolved to our satisfaction, without any pushback, which is frankly refreshing in this day and age. Thank you. Very pleased with the stoker stools and seatpads overall.

26 giugno 2024
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Risposta di vauntdesign.com

Hi Tim, we are so pleased you are happy with your items and service from us. Thank you for taking the time to leave a review.

Valutata 5 stelle su 5

very Good Service

Good delivery time and when there was a slight issue it was resolved instantly. very efficient, friendly and good value.

12 giugno 2024
Non scritta su invito
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Risposta di vauntdesign.com

Thank you Andrew for spending the time to leave us a review. We are so happy you like your order.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

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La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

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