Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered the Hanah sideboard from Vaunt Design. Initially, I was quite unsure about buying heavy furniture online—what if the quality or look isn't what I expected? This is common with online purcha... Leggi di più

Valutata 5 stelle su 5

Love my new stylish book shelves, on in natural wood and one in black. They are very sculptural so a feature in themselves. Looks better with just a few things on, so you can admire the design. Will d... Leggi di più

Valutata 5 stelle su 5

I found vauntdesign.com accidentally when searching for a bar stool for the garden so I can sit by my raised pond and watch the fish! The bar stool is comfortable, well proportioned and stylish, deliv... Leggi di più

Valutata 1 stelle su 5

I’m very sorry to report that the experience has been extremely disappointing. The first shelf I received arrived with a manufacturing defect and was not standing straight. It was then replaced... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di casalinghi

Scritti dall'azienda

Our timeless collections are lovingly curated by ourselves and Europes leading designers; forever paying homage to the Nordic aesthetic.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

331 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 78% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very clear and concise website

Very clear and concise website, easy to navigate and find what I needed and the photography and descriptions were accurate. Super speedy delivery and my fragile items were well packed and made it in one piece.

20 novembre 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi Jessica, Thank you for taking the time to leave a review. We really appreciate it. We hope you enjoy your pieces!

Valutata 5 stelle su 5

Absolutely love the table

Absolutely love the table, customer service is great but it would be nice to have white glove delivery on heavy items with lots of packaging 😊

15 novembre 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi There, Thank you for taking the time to leave us a review. We really hope you enjoy your table.

Valutata 1 stelle su 5

Poor description and extortionate return cost

We ordered Hikui coffee tables. They were unfinished (no varnish or wax or oil), making them about as useful as a chocolate fireguard This was not described on the website We returned them and we're charged £75 per item to do so, plus £10 each for new boxes, so £255 to return three unusable items. Unbelievable. We complained, but were brusquely brushed off. Avoid.

28 ottobre 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi Mark, I know you've been in touch with customer services and we have already explained the tables are finished. I'm sorry you are unhappy with the returns charge. As your pieces were oversized we can only send them with a specialist courier service and the return fee for this is £75 per item as detailed in our returns policy.

Valutata 5 stelle su 5

The 2 console tables and end tables I…

The 2 console tables and end tables I purchased are well made and make my home looks amazing

4 novembre 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi Russell, Thank you for taking the time to leave us a review. We really appreciate it. We hope you enjoy your Consoles!

Valutata 5 stelle su 5

very pleased

We were very pleased with our kitchen island stools. Good quality and comfortable to sit on with the cushions. Received delivery within a few days.

7 ottobre 2024
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Risposta di vauntdesign.com

Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with your bar stools. We do hope you enjoy them.

Valutata 5 stelle su 5

Excellent customer service

The marble top was marked. Customer Service were excellent, after photos sent they arranged to replace the top without any fuss. This was done in a timely manner by their couriers J B S 2 man delivery. The coffee table itself is everything we hoped it would be but the customer service was the stand out.

25 ottobre 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi Lyn, Thank you so much for your lovely comments about our customer service. I'm happy that we could sort this for you in a timely manner. We hope to see you back soon.

Valutata 5 stelle su 5

Great furniture, smelly boxes!

I have now ordered 8 peice of Vaunt furniture and absolutely love every peice, including different sized fluted tables, a dressing table and bedside tables.
Fantastic quality and the team at head office are super helpful regarding returns (ordered the wrong colour once)
My only complaint, the cardboard boxes they are delivered in smell really weird, probably due to being recycled...so get your lovely furniture out asap and get the box in the recycling!

24 ottobre 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi Melissa, Thank you for taking the time to leave us a review. We are thrilled to hear you love all of your Vaunt pieces. I'm sorry about the packaging. Sometimes they do have a slight odour - this is due to them being made from recycled materials. We hope you continue to enjoy your items from us and hope to see you back soon.

Valutata 5 stelle su 5

Gorgeous

Bought a pedestal & some coffee cups! Both beautiful, well made & delivered very quickly

30 settembre 2024
Non scritta su invito
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Risposta di vauntdesign.com

We are so glad you love your order. Thank you for taking the time to leave us a review.

Valutata 1 stelle su 5

I bought cafe table from this company

I bought cafe table from this company, but I ask the cafe table is stone broken . I emailed company that I want to send it back so he said that you should send it with the original box.
I ask the company you send cafe table or box because box is damaged. I told guy could you please replace or send my money back but he said only original box , I don’t understand company sale box or cafe table , company is not accept responsibility he’s fault
I’m not happy customer service shed
I told everyone don’t trust this company because he all item broken and box

16 ottobre 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi Zahra. We have worked with you to come to a mutual agreement for resolution to your complaint. It would be really nice if you could update your review to reflect this. Thank you from the Vaunt team.

Valutata 1 stelle su 5

Very poorly installed TV unit and offer…

Very poorly installed TV unit and offer no help on returning them

16 ottobre 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi Edward, i'm sorry if you feel like you recieved no help with this order. Our customer services team do respond to each and every enquiry received.

Valutata 2 stelle su 5

Stoker Gold bar stools

Purchased the Stoker gold bar stool for my newly installed kitchen island. The design is fabulous but the quality is not great. I noticed immediately that the stools looked untreated (it hadnt been stained or protected in any obvious way). The corners of the stool back were uneven (could clearly see where it had been chipped and sanded down to disguise). The biggest issue arose I noticed were that fingerstains remained on the back of the stool, from everyday use. I've had them now for 10 days and they already look worn out. I reached out to customer service for advice and details of the stain colour used, with the hope of fixing the issues. After several quite pointless emails it turns out they don't know what colour stain is used (as it's made in india) and the advice given was to use soapy water to take the stains out (already tried and whatever stain was there came off) or take it to someone who can colour match and fix it myself. Given how expensive these bar stools are genuinely wish I had kept the boxes and returned them immediately. If I had a show kitchen I'm sure they would be perfect but not for a normal kitchen.

3 ottobre 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi Sal, we responded to your emails and tried to give you aftercare advise and help with the stains on your stools. I'm sorry you felt our advise was pointless. We have tried to give you as much help and advise as possible but as this item was manufactured in India we were unable to give you the exact stain used as it will be custom made for the manufacturer.

Valutata 2 stelle su 5

Poor quality

Bought a tableware set, however it came with very noticeable faults on a couple pieces - bumps, discolouration. Emailed with pictures, only to be told they won’t do anything and it what it is. Quite appalling really, I know they are handmade and pretty much every piece had some fault to it, I only wanted to exchange a couple that are very noticeable.

31 agosto 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi Victoria, i'm sorry you aren't happy with your order. As our stoneware is handmade there will always be small differences between pieces. This adds to the charm and character of each piece. We do note this on the website also.

Valutata 5 stelle su 5

Beautiful, distinctive, sleek furniture and superb customer service

Since moving into our new home with zero furniture, I've bought a number of tables, plinths and a bench from Vaunt and have been bowled over by the quality of all of them. They are beautiful pieces in distinctive designs that are a bit different from the norm, which is exactly what we wanted. Worth every penny. Delivery was super speedy, the customer service was top notch when I needed a bit of help and, as an added bonus, I discovered by accident that Vaunt is a family business local to me - I always love to support local businesses where possible.

8 ottobre 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi Sadie, Thank you so much for taking the time to leave us a review. We really appreciate it. We really hope you enjoy your pieces.

Valutata 5 stelle su 5

Excellent experience and product

Quick and easy ordering and delivery. Excellent customer service and the stool is very well made and looks beautiful in my hallway.

26 settembre 2024
Non scritta su invito
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Risposta di vauntdesign.com

Hi Rupa, Thank you so much for taking the time to leave us a review. We really appreciate it. We hope you enjoy your stool.

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