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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Brilliant customer service Sam was so helpful patient and really made my stress of an online purchase problem disappear, he helped me place my order with out any issues and went through smoothly and I... Leggi di più

Valutata 5 stelle su 5

I’ve ordered from The Vape Shop multiple times now, and they’ve been absolutely brilliant every single time. My orders are always processed quickly, dispatched super fast, and arrive exactly as expect... Leggi di più

Valutata 5 stelle su 5

My first attempt to try vaping instead of cigarettes. How lucky was I to use Vape Shop for my debut purchase. SO impressed with the way Zoe took me under her wing and has literally tailormade my init... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The Vape Shop is absolutely brilliant — especially their subscription choices. The variety is spot‑on, the prices are great, and the whole service feels really convenient and well thought‑out. Staff a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di sigarette elettroniche
  2. Negozio di vaporizzatori

Scritti dall'azienda

Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

554 recensioni

5 stelle
4 stelle
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Ha risposto al 25% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(554)

121 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fast easy service

Fast easy service

18 agosto 2025
Logo di Vape Shop

Risposta di Vape Shop

Thank you for your great review.

We’re glad to hear you found our service fast and easy. Making your experience smooth and hassle-free is always our priority.

Thank you for choosing Vape Shop, and we look forward to your next order.

Valutata 5 stelle su 5

Great Customer Support/Services

Been using these guys for a while now and have always received excellent service. This time unfortunately the package went astray and I had to contact the customer services. Not only did they immediately redo my order, but they put a free bottle in as well. Great work getting ontop of my issue, thanks.

14 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

I have been buying my e liquids from…

I have been buying my e liquids from vape shop for quite some time now they always deliver promptly and any queries are dealt with speedily. I have used customer services several times to return items and this has always been dealt with very professionally, no quibbles about returns or refunds. I woukd highly recommend them

4 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Wouldn't shop anywhere else.

Having done my research, nowhere else compared to The Vape Shop when it came to choice, availability, cost and deals, so I gave them a try.
Fantastic customer service, who actually respond (very quickly!) to any questions, superfast delivery, and the products arrive well packaged and perfectly as described.
I have a shop close by, literally at the end of my road, but no one can beat The Vape Shop when it comes to meeting every requirement, which is why I will be a customer for life (I have no intention of giving up vaping. I gave up cigarettes and alcohol, so give me a break 🤷🏼‍♀️😂)
Would highly recommend!

5 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Our go to every time for vapes/pods 👍

My go to every time for my daughter’s vape/pods. Order online and they even send me money off discounts. Sam epically helped me when I ordered the wrong ones with a refund or replacement. Thank you Sam for all your help and excellent customer service.

1 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing team and customer service is…

Amazing team and customer service is absolutely brilliant. Couldn't ask for a service. 1st class . Rapid delivery, Rapid response and will sort any problems you may have. I highly appreciate everything you have done for me. And thank you 😊

30 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

I bought two of the exact same product…

I bought two of the exact same product but different flavours. We opened them on the same night. Supposed to be 8000 puffs. One lasted not even 8hrs and the other lasted about a week. When I raised the concern I was asked to send pictures ( how they can ascertain a faulty product from pics I don’t know) this was on a Friday and it took 3 days for a response and then I walked to visit a local shop- nearest one is miles away- and if I can’t get to a shop then I had to post it back to them at my own expense. It’s a £10 product ffs. Customer service is really, really poor. Would not recommend based on this and I won’t purchase anything else from this site

2 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

Order a vape and in the deal it said 1…

Order a vape and in the deal it said 1 smok zrex vape and 3 extra vapes this was on Ebay got receipt of Ebay with the order on says the same got the order only vape device came no.vape pods rang vape shop only be told the order is wrong this has happened twice so don't order anything from vape shop online they are so.big liars and and thevies

25 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Fab customer service

Fab customer service, Sam was super friendly and professional! Part of my order had unfortunately become out of stock after I ordered but Vape Shop contacted me straight away offering me alternatives or a refund. I didn’t see the initial email so they contacted me again to ensure I didn’t miss out on my order. Once I decided to go with an alternative product they upgraded my shipping to ensure my order still got to me in time. Thanks guys will deffo be using again!

24 giugno 2025
Non scritta su invito
Valutata 1 stelle su 5

Would never use again.

Ordered without an issue. Received email of dispatch and item received within 48hrs however!!! Be careful of this company. I received an unsealed, used, damaged item which had clearly been returned using original boxing of the item I purchased. Rang them immediately gave photos to be faced with extremely poor customer service and advised I need to wait so they can view the cctv of the warehouse. I’m not disputing an item hasn’t been sent I disputing the wrong item in the correct box has been so what is the cctv going to show? 24 hours later still waiting for an update and they don’t care. Be wary of this company. Fraudsters!

19 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

ordered on Monday and so far no sign of…

ordered on Monday and so far no sign of my item, tracking says its been posted but vape shop say standard delivery expected within 3 to 5 days so today is day 5 and if they come i am willing to change my star rating, ordered from another site and the order was with me within 24 hours so by comparison this site is very slow on delivery and relies on standard post by royal mail where as other sites use 24 and 48 hour tracked delivery as a standard. Would i use them again? i doubt it very much as too much stress waiting to see if the item will ever arrive

17 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Top class customer service

We ordered incorrectly which was entirely our own fault, but speaking with customer service was easy, the return was easy and they sent our correct goods out 24 hrs later. So nice not to have to jump through hoops to get things done as soon as often is the case nowadays
Thankyou scape shop 5 ⭐️

14 maggio 2025
Non scritta su invito
Valutata 4 stelle su 5

Vape shop

Cliq vape and pods are the best! I’ve been vaping for many years and these are easy to assemble,charge last me all day,easy to use and 6000 puffs is brilliant!
My only issue is 20mg nicotine…I really wish they would do a 10mg !
Vape shop are a good service,reasonable prices and ordering is easy 🙂

6 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic Customer Service

Fantastic Customer Service
The team are great! Every time I have a query someone is there within 24 hours responding and going above and beyond. Approachable, proactive, quick and professional! Products also align with what I want. So overall highly recommend this company if you vape!

1 maggio 2025
Non scritta su invito

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